# 77 Ill. Adm. Code 3000.300.3340: Section 300.3340 Social Isolation

> Illinois · Regulations · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_IL_IAC_T77_P3000_S300_3340

## Section

- **Citation:** 77 Ill. Adm. Code 3000.300.3340
- **Heading:** Section 300.3340 Social Isolation
- **Jurisdiction:** Illinois
- **Kind:** Regulations
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** Illinois Administrative Code / Title 77  /  / Part 3000  / Section 300.3340 Social Isolation

## Text

TITLE 77: PUBLIC HEALTH
CHAPTER I: DEPARTMENT OF PUBLIC HEALTH
SUBCHAPTER d: LONG-TERM CARE FACILITIES
PART 300 SKILLED NURSING AND INTERMEDIATE CARE FACILITIES CODE
SECTION 300.3340 SOCIAL ISOLATION
Section 300.3340  Social Isolation
a)         For the purposes of this
Section:
1)
"Assistive
and supportive technology and devices" means computers, video conferencing
equipment, distance-based communication technology, or other technological equipment,
accessories, or electronic licenses as may be necessary to ensure that
residents are able to engage in face-to-face, verbal-based, or auditory-based
contact, communication, religious activity, or recreational activity with other
facility residents and with family members, friends, loved ones, caregivers,
and other external support systems, through electronic means, in accordance
with the provisions of
the Act and subsections (d)(2) and (3).
2)
"Religious
and recreational activities" includes any religious, social, or
recreational activity that is consistent with a resident's preferences and
choosing, regardless of whether the activity is coordinated, offered, provided,
or sponsored by facility staff or by an outside activities provider.
3)
"Resident's
representative" has the same meaning as provided in Section 1-123
of
the Act and Section 300.330.
4)
"Social
isolation" means a state of isolation wherein a resident of a long-term
care facility is unable to engage in social interactions and religious and
recreational activities with other facility residents or with family members,
friends, loved ones, caregivers and external support systems.
5)
"Virtual
visitation" means the use of face-to-face, verbal-based, or auditory-based
contact through electronic means.
(Section 3-102.3(a) of the Act)
b)
Each
facility
shall
adopt and implement written policies
that
provide
for the availability of assistive and supportive technology and devices to
facility residents
ily members,
friends, loved ones, caregivers and external support systems.
5)
"Virtual
visitation" means the use of face-to-face, verbal-based, or auditory-based
contact through electronic means.
(Section 3-102.3(a) of the Act)
b)
Each
facility
shall
adopt and implement written policies
that
provide
for the availability of assistive and supportive technology and devices to
facility residents.
Facilities shall
ensure that appropriate staff are
in place to help prevent the social isolation of facility residents.
(Section 3-102.3(b)(1) of the Act)
c)
The
virtual visitation policies shall not be interpreted as a substitute for
in-person visitation, but shall be wholly in addition to existing in-person
visitation policies.
(Section 3-102.3(b)(2) of the Act)
d)
The
social isolation prevention policies adopted by each long-term care facility
pursuant to
this Section
shall be consistent with rights and privileges
guaranteed to residents and constraints provided under Sections 2-108, 2-109,
and 2-110
of the Act and this Subpart P,
and
shall include the
following:
1)
Authorization
and inclusion of specific protocols and procedures to encourage and enable
residents of the facility to engage in in-person contact, communication,
religious activity, and recreational activity with other facility residents and
with family members, friends, loved ones, caregivers, and other external
support systems, except when prohibited, restricted, or limited by federal or
State statute, rule, regulation, executive order, or guidance;
2)
Authorization
and inclusion of specific protocols and procedures to encourage and enable
residents to engage in face-to-face, verbal-based, or auditory-based contact,
communication, religious activity, and recreational activity with other
facility residents and with family members, friends, loved ones, caregivers,
and other external support systems through the use of electronic or virtual
means and methods, including, but not limited to, computer technology, the
Internet, social med
idents to engage in face-to-face, verbal-based, or auditory-based contact,
communication, religious activity, and recreational activity with other
facility residents and with family members, friends, loved ones, caregivers,
and other external support systems through the use of electronic or virtual
means and methods, including, but not limited to, computer technology, the
Internet, social media, videoconferencing, videophone, and other innovative
technological means or methods, whenever the resident is subject to
restrictions that limit his or her ability to engage in in-person contact,
communication, religious activity, or recreational activity as authorized by
subsection
(d)(1)
and when the technology requested is not being used by other
residents in the event of a limited number of items of technology in a
facility;
3)
A mechanism
for residents of the facility or the residents' representatives to request
access to assistive and supportive technology and devices as may be necessary
to facilitate the residents' engagement in face-to-face, verbal-based, or
auditory-based contact, communication, religious activity, and recreational
activity with other residents, family members, friends, and other external
support systems, through electronic means, as provided by
subsection
(d)(2);
4)
Specific
administrative policies, procedures, and protocols governing
:
A)
The
acquisition, maintenance, and replacement of assistive and supportive
technology and devices;
B)
The
use of environmental barriers and other controls when the assistive and
supportive technology and devices acquired pursuant to
subsection (4)(A)
are
in use, especially in cases where the assistive and supportive technology and
devices are likely to become contaminated with bodily substances, are touched
frequently, or are difficult to clean; and
C)
The
regular cleaning of the assistive and supportive technology and devices
acquired pursuant to
subsection (4)(A)
and any environmental barriers or
other physical controls used in ass
(A)
are
in use, especially in cases where the assistive and supportive technology and
devices are likely to become contaminated with bodily substances, are touched
frequently, or are difficult to clean; and
C)
The
regular cleaning of the assistive and supportive technology and devices
acquired pursuant to
subsection (4)(A)
and any environmental barriers or
other physical controls used in association therewith;
5)
A
requirement that upon admission and at the request of a resident or the
resident's representative, appropriate staff shall develop and update an
individualized virtual visitation schedule while taking into account the
individual's requests and preferences with respect to the residents'
participation in social interactions and religious and recreational activities;
6)
A
requirement that appropriate staff, upon the request of a resident or the
resident's family members, guardian, or representative, shall develop an
individualized virtual visitation schedule for the resident, which shall:
A)
Address
the need for a virtual visitation schedule and establish a virtual visitation
schedule if deemed to be appropriate;
B)
Identify
the assessed needs and preferences of the resident and any preferences
specified by the resident's representative, unless a preference specified by
the resident conflicts with a preference specified by the resident's
representative, in which case the resident's preference shall take priority;
C)
Document
the facility's defined virtual hours of visitation and inform the resident and
the resident's representative that virtual visitation pursuant to
subsection
ces
specified by the resident's representative, unless a preference specified by
the resident conflicts with a preference specified by the resident's
representative, in which case the resident's preference shall take priority;
C)
Document
the facility's defined virtual hours of visitation and inform the resident and
the resident's representative that virtual visitation pursuant to
subsection
(d)(2)
will adhere to the defined visitation hours;
D)
Describe
the location within the facility and assistive and supportive technology and
devices to be used in virtual visitation; and
E)
Describe
the respective responsibilities of staff, visitors, and the resident when
engaging in virtual visitation pursuant to the individualized visitation plan;
7)
A
requirement that, upon admission and at the request of the resident or the
resident's representative,
the facility
provides notification to the
resident and the resident's representative that they have the right to request
of facility staff the creation and review of a resident's individualized
virtual visitation schedule;
8)
A
requirement that, upon admission and at the request of the resident or
resident's representative, the facility provide, in writing to the resident or
resident's representative, virtual visitation hours, how to schedule a virtual
visitation, and how to request assistive and supportive technology and devices;
9)
Specific
policies, protocols, and procedures governing a resident's requisition, use,
and return of assistive and supportive technology and devices maintained
pursuant to
subsection (4)(A)
and require appropriate staff to
communicate those policies, protocols, and procedures to residents; and
10)
The
designation of at least one member of the therapeutic recreation or activities
department, or, if the facility does not have this department, the designation
of at least one senior staff member, as determined by facility management, to
train other appropriate facility employees, including, but not limited to,
activities pr
te those policies, protocols, and procedures to residents; and
10)
The
designation of at least one member of the therapeutic recreation or activities
department, or, if the facility does not have this department, the designation
of at least one senior staff member, as determined by facility management, to
train other appropriate facility employees, including, but not limited to,
activities professionals and volunteers, social workers, occupational
therapists, and therapy assistants, to provide direct assistance to residents
upon request and on an as-needed basis, as necessary to ensure that each
resident is able to successfully access and use, for the purposes specified in
subsections (d)(2) and (3), t
he assistive and supportive technology and
devices acquired pursuant to
subsection (4)(A).  (Section 3-102.3(c) of the
Act)
e)
A
facility may apply to the Department for competitive civil monetary penalty
fund grants for assistive and supportive technology and devices and may request
other available federal and State funds.
(Section 3-102.3(d) of the Act)
f)
In
addition to any other applicable penalties provided by law, a facility that
fails to comply with the provisions of this Section or properly implement the
written policies, protocols, and procedures adopted pursuant to
subsection
(b)
shall be liable to pay an administrative penalty as a Type "C"
violation, the amount of which shall be determined in accordance with
subsections (f) and (g) of Section 300.282.  (Section 3-102.3(e) of the Act)
g)
Implementation
of an administrative penalty as a Type "C" violation under this
subsection will not be imposed prior to January 1, 2023.
(Section
3-102.3(e) of the Act)
h)
This
Section does not impact, limit, or constrict a resident's right to or usage of
his or her personal property or electronic monitoring under Section 2-115
of the Act
of Section 300.282.  (Section 3-102.3(e) of the Act)
g)
Implementation
of an administrative penalty as a Type "C" violation under this
subsection will not be imposed prior to January 1, 2023.
(Section
3-102.3(e) of the Act)
h)
This
Section does not impact, limit, or constrict a resident's right to or usage of
his or her personal property or electronic monitoring under Section 2-115
of the Act.  (Section 3-102.3(g) of the Act)
i)
Specific
protocols and procedures shall be developed to ensure that the quantity of
assistive and supportive technology and devices maintained on-site at the
facility remains sufficient, at all times, to meet the assessed social and
activity needs and preferences of each facility resident. Residents' family
members or caregivers shall be considered, as appropriate, in the assessment
and reassessment.
(Section 3-102.3(h) of the Act)
j)          No
administrative penalty shall be imposed against a facility for internet
bandwidth limitations or internet access barriers beyond the control of the
facility, such as a natural disaster.
k)
Nothing
in this
Section
shall be interpreted to mean that addressing the issues
of social isolation shall take precedence over providing for the health and
safety of the residents.
(Section 3-102.3(k) of the Act)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_IL_IAC_T77_P3000_S300_3340. Check the current official text before relying on it. Not legal advice.