# Iowa Code § 477A.8: Customer service standards

> Iowa · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.8

## Section

- **Citation:** Iowa Code § 477A.8
- **Heading:** Customer service standards
- **Jurisdiction:** Iowa
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** IA Code / Title XI / Chapter 477A / Section 477A.8

## Text

(1) The holder of a certificate of franchise authority shall comply with customer service requirements consistent with those contained in 47 C.F.R. §76.309, and shall maintain a local or toll-free telephone number for customer service contact.

(2) The holder of a certificate of franchise authority shall implement an informal process for handling inquiries from municipalities and customers concerning billing events, service issues, and other complaints. If an issue is not resolved through this informal process, a municipality may request a confidential nonbinding mediation with the holder of a certificate of franchise authority, with the costs of such mediation to be shared equally between the municipality and the holder of a certificate of franchise authority.

2007 Acts, ch 201, §9, 15

## Nearby sections

- [Iowa Code § 477A.1 Definitions.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.1.md)
- [Iowa Code § 477A.2 Certificate of franchise authority requirement.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.2.md)
- [Iowa Code § 477A.3 Application requirements certificate of franchise authority.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.3.md)
- [Iowa Code § 477A.4 Applicability to federal law.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.4.md)
- [Iowa Code § 477A.5 Municipality restrictions.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.5.md)
- [Iowa Code § 477A.6 Public, educational, and governmental access channels.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.6.md)
- [Iowa Code § 477A.7 Fees — financial support.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.7.md)
- [Iowa Code § 477A.8 Customer service standards.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.8.md)
- [Iowa Code § 477A.9 Nondiscrimination by municipality.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.9.md)
- [Iowa Code § 477A.10 Provider discrimination prohibited.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.10.md)
- [Iowa Code § 477A.11 Applicability of other law.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.11.md)
- [Iowa Code § 477A.12 Rules.](https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.12.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_IA_TXI_C477A_S477A.8. Check the current official text before relying on it. Not legal advice.