# 9 CCR 2503-6: COLORADO WORKS PROGRAM

> Colorado · Regulations · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_6

## Section

- **Citation:** 9 CCR 2503-6
- **Heading:** COLORADO WORKS PROGRAM
- **Jurisdiction:** Colorado
- **Kind:** Regulations
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** Code of Colorado Regulations / 500,1008,2500 Department of Human Services / 2503 Income Maintenance (Volume 3) / 9 CCR 2503-6

## Text

1
DEPARTMENT OF HUMAN SERVICES
Income Maintenance (Volume 3)
COLORADO WORKS PROGRAM
9 CCR 2503-6
[Editor’s Notes follow the text of the rules at the end of this CCR Document.]
_________________________________________________________________________
3.600
COLORADO WORKS PROGRAM [Rev. eff. 3/1/2022]
3.600.1 Performance Contract
County departments shall enter into a performance contract with the State Department, which may be
called a memorandum of understanding (MOU), regarding the delivery of Colorado Works programming.
This contract will outline performance measures that the county department is required to meet.
3.600.2 County Policies
County departments shall submit the following county policies to the State Department for review and
approval. The State Department is responsible for reviewing and approving county policies, assuring that
all counties are complying with all federal and State statutes and regulations. After approval by the State
Department, the county department shall have their State approved policies signed by their county board
of commissioners or the board’s designee and provide a signed copy back to the State Department. The
State Department will communicate, in advance, when a change to the list of required policies is made.
Counties that do not provide signed county policies within the timeframe required by the State
Department will operate under these broad State rules and default to the State defined policies.
The following policies are required:
A.
Diversion
B.
County Approved Settings
C.
Workforce Requirements and Employment Outcomes
D.
Disaster Assistance
E.
Domestic Violence
F.
Assistance and Supportive Payments
G.
Substance Abuse (only required if practiced)
County departments should regularly review their Colorado Works policies to ensure alignment with
current county practice.

Code of Colorado Regulations
Secretary of State
State of Colorado

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
utcomes
D.
Disaster Assistance
E.
Domestic Violence
F.
Assistance and Supportive Payments
G.
Substance Abuse (only required if practiced)
County departments should regularly review their Colorado Works policies to ensure alignment with
current county practice.

Code of Colorado Regulations
Secretary of State
State of Colorado

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

2
3.600.3 Contracting
3.600.31
Private Contracting
The Board of County Commissioners may contract all or part of the Colorado Works program operation to
private or public providers. They may also choose to contract out the provision of goods or services to
Colorado Works (CW) eligible persons/families.
A.
Prior to initiating a contract with a provider, the county shall:
1.
Verify that the provider has not been debarred or suspended or otherwise found to be
ineligible for participation in federal assistance programs by consulting the ineligible
parties list at http://www.epls.gov.
2.
Determine if the provider is acting as a sub-recipient and is therefore subject to OMB
Circular A-133 (2003) and expanded auditing and oversight requirements. No later
editions or amendments are incorporated. This circular is available at no cost from the
U.S. Government Publishing Office at 732 North Capitol St., N.W., Washington, D.C.
20002, or at
https://www.whitehouse.gov/sites/whitehouse.gov/files/omb/circulars/a133/a133.pdf.
These regulations are also available for public inspection and copying at the Colorado
Department of Human Services, Office of Economic Security, 1575 Sherman St., Denver,
CO 80203, during regular business hours.
B.
All contracts shall:
1.
Specify the Temporary Assistance for Needy Families (TANF) purpose(s) that is served
and/or supported, as outlined in the Code of Federal Regulations at 45 CFR 260.20
regulations are also available for public inspection and copying at the Colorado
Department of Human Services, Office of Economic Security, 1575 Sherman St., Denver,
CO 80203, during regular business hours.
B.
All contracts shall:
1.
Specify the Temporary Assistance for Needy Families (TANF) purpose(s) that is served
and/or supported, as outlined in the Code of Federal Regulations at 45 CFR 260.20
(2021). No later editions or amendments are incorporated. These regulations are
available at no cost from the U.S. Department of Health and Human Services at 200
Independence Ave., S.W., Washington D.C. 20201, or at https://www.ecfr.gov/. These
regulations are also available for public inspection and copying at the Colorado
Department of Human Services, Office of Economic Security, 1575 Sherman St., Denver,
CO 80203, during regular business hours.
2.
Approximate, with reasonable certainty, the number of CW eligible persons to be served
and include the method used to calculate this number. This number and the calculation
used must be documented and made available upon request by the State Department for
audit purposes.
3.
Outline the provider's eligibility verification process to ensure that goods and services are
provided to CW eligible persons/families.
4.
Explain how the costs for the goods/services are calculated.
5.
Prohibit supplantation.
6.
Include a regular accounting of activities and costs at least twice a year.
7.
Clarify that all expenditures for goods, services, or start-up funds be documented with a
purchasing document.
8.
Ensure that the agency has the ability to clearly identify CW eligible individuals from
others in situations where an agency receives funding from multiple sources.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
f activities and costs at least twice a year.
7.
Clarify that all expenditures for goods, services, or start-up funds be documented with a
purchasing document.
8.
Ensure that the agency has the ability to clearly identify CW eligible individuals from
others in situations where an agency receives funding from multiple sources.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

3
9.
Outline specific and measurable performance goals for the contract.
10.
Require, if the county chooses to, that a client apply for CW, sign a written agreement, or
complete an Individualized Plan.
11.
Ensure that a HIPPA agreement is signed and on-file in instances where the provider will
obtain protected health information. All other contracts must ensure reasonable
expectations for the provider to keep client information confidential and secure.
12.
Complete an audit in instances where the county is contracting $750,000 or more in CW
funds during the fiscal year, in compliance with OMB Circular A-133, as incorporated by
reference in section 3.600.31.a.2.
C.
Some contracts may be classified as a community resource investment contract pursuant to
Section 26-2-707.5(1), C.R.S. These contracts do not require clients to complete an application, a
written agreement, or Individualized Plan, though the county may continue to require such
documentation per their own individual contracting procedures.
Community resource investment contracts shall meet all contract requirements as outlined above
in section 3.600.31 and shall:
1.
Include the purpose of the contract and investment in the community.
2.
Specify the income eligibility standards that are used.
3.
Outline the county’s dispute resolution process if it differs from that outlined in section
3.609.6.
3.600.32
County Contract with Religious Organizations
Counties may contract with religious organizations for the payment of cash assistance or provision of
services
1.
Include the purpose of the contract and investment in the community.
2.
Specify the income eligibility standards that are used.
3.
Outline the county’s dispute resolution process if it differs from that outlined in section
3.609.6.
3.600.32
County Contract with Religious Organizations
Counties may contract with religious organizations for the payment of cash assistance or provision of
services. If the individual objects to being served by the religious organization chosen as a contractor, the
county must provide alternative means for the individual or family to receive benefits, assistance, or
services. Contract agencies providing services to individuals must have the ability to provide services that
are equitable and make all services available offered to every client.
3.600.4 State Flexibility for Pilot Programs
Nothing in these rules prohibits the State Department from piloting programs to serve the TANF
population within the bounds of federal regulations for the program. Pilot programs may be offered at the
State level or in partnership with one or more county departments. Pilot programs may be designed to
serve a subset of clients based on broad-based eligibility factors and may have different eligibility criteria
than listed in this rule volume.
3.600.5 Program Review and Oversight
County department supervisory personnel and/or quality assurance staff shall review eligibility
determinations (certifications, denials, and/or pending cases) monthly. Supervisory personnel and/or
quality assurance staff shall:
A.
Review a minimum number of cases, including specific programs and/or actions, per month as
outlined annually by the State Department based on the county department’s Colorado Works
caseload size. The State Department will notify the county of the minimum number of cases to be
reviewed.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
and/or
quality assurance staff shall:
A.
Review a minimum number of cases, including specific programs and/or actions, per month as
outlined annually by the State Department based on the county department’s Colorado Works
caseload size. The State Department will notify the county of the minimum number of cases to be
reviewed.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

4
The county may elect to:
1.
Create a plan to pull a random sample that includes at least the minimum number of
Colorado Works cases set forth by the State Department and submit that plan to the
State for approval.
2.
Use the State prescribed random sample.
B.
Determine the correctness of eligibility determinations;
C.
Ensure correction of any errors within ten (10) business days or the time frame specified within
the approved review plan;
D.
Maintain a record of the cases reviewed for audit purposes, including audit results and any
required actions taken by the county. County departments must keep case file reviews for a
minimum of three (3) years; and;
E.
Report these results and actions to the State on a monthly basis via the state prescribed process.
3.601
Program Definitions
“Adequate” (related to notice) means a written notice sent to the client which details any determination of
eligibility, as well as a change or discontinuation of grant payments and the reason for that change.
“Administrative Disqualification Hearing” (ADH) means a disqualification hearing against an individual
accused of wrongfully obtaining or attempting to obtain assistance.
“Administrative error claim” means a client was overpaid and a claim validated based on an error on the
part of the county department of human services.
“Administrative Law Judge” (ALJ) means an Administrative Law Judge appointed pursuant to Section 24-
30-1003, C.R.S.
“Adverse action” means a county action to reduce grant payments or to deny an application
ning or attempting to obtain assistance.
“Administrative error claim” means a client was overpaid and a claim validated based on an error on the
part of the county department of human services.
“Administrative Law Judge” (ALJ) means an Administrative Law Judge appointed pursuant to Section 24-
30-1003, C.R.S.
“Adverse action” means a county action to reduce grant payments or to deny an application. A reduction
may be the result of a sanction, a demonstrable evidence closure, or ineligibility based on income or
household changes.
“Applicant” means any individual or family who individually or through an authorized representative or
someone acting responsibly for him or her has applied for benefits under the programs of public
assistance administered or supervised by the State Department pursuant to Title 26, Article 2, C.R.S., as
defined at Section 26-2-103(1), C.R.S.
“Application” means an initial or redetermination request on State approved forms (paper or electronic) for
a grant payment and/or services.
“Approval” means assistance is authorized by the county department.
“Assessed need” means any identified need of a client or family receiving Colorado Works grant
payments beyond ordinary, routine living expenses that is designed to deal with a specific crisis situation
or episode of need, is not intended to meet recurrent or ongoing needs, and will not extend beyond four
(4) months without a new assessment.
“Assistance unit” means individuals who live together and who are receiving grant payments as one
household.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
ine living expenses that is designed to deal with a specific crisis situation
or episode of need, is not intended to meet recurrent or ongoing needs, and will not extend beyond four
(4) months without a new assessment.
“Assistance unit” means individuals who live together and who are receiving grant payments as one
household.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

5
“Authorized representative” means someone acting reasonably for the client with the authority to make
decisions on behalf of the client and who has taken responsibility for the case, including but not limited to,
signing documents and speaking with county departments. The authorization must be in writing and
signed by the client.
“Basic cash assistance” means a recurrent cash payment intending to meet ongoing needs.
“Budgetary unit” means those people whose income is considered in the determination of eligibility and
grant payment calculation because they are considered financially responsible for members of an
assistance unit. Members of the budgetary unit can be in the assistance unit or outside of the assistance
unit.
“Caretaker” means a person who exercises the responsibility for a child.
“Certification period” means the time period for which a CW client is approved to receive grant payments
before a redetermination is required.
“Claim” means an overpayment of a grant payment, diversion, or supportive payment that needs to be
researched and validated by the county department.
“Clear and convincing” evidence is stronger than “a preponderance of evidence” and is unmistakable and
free from serious or substantial doubt.
“Client” means a current or past applicant or a current or past recipient of a Colorado Works grant
payment.
“Client error claim” means a client was overpaid and a claim was validated based on unintentional or
willful withholding of information on the part of the client
nvincing” evidence is stronger than “a preponderance of evidence” and is unmistakable and
free from serious or substantial doubt.
“Client” means a current or past applicant or a current or past recipient of a Colorado Works grant
payment.
“Client error claim” means a client was overpaid and a claim was validated based on unintentional or
willful withholding of information on the part of the client.
“Collateral contact” means a person outside the client’s household (excluding sponsor(s) and landlord
who also live in the home) who has first-hand knowledge of the client’s circumstance and provides a
verbal or written confirmation thereof. This confirmation may be made either in person, in writing,
electronically submitted, or by telephone. Acceptable collateral contacts include but are not limited to:
employers, landlords, social/migrant service agencies, and medical providers who can be expected to
provide accurate third-party verification. The name/title of the collateral contact as well as the information
obtained must be documented in the statewide automated system.
“Colorado Works” is the Temporary Assistance for Needy Families (TANF) program in Colorado.
“Countable income” means income considered available to the individual after the application of valid
exemptions, disregards, and deductions.
“County department” means the county department of human/social services.
“County policy(ies)” means the written county policies governing the Colorado Works program as
approved by the State Department and county board of commissioners or their designee.
“County worker” means an employee or designated representative of the county department.
“County approved setting” means a living arrangement evaluated and deemed appropriate by the county
department according to county policy.
“Demonstrable evidence” means evidence that a Colorado Works client has refused to comply with the
workforce program.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
ans an employee or designated representative of the county department.
“County approved setting” means a living arrangement evaluated and deemed appropriate by the county
department according to county policy.
“Demonstrable evidence” means evidence that a Colorado Works client has refused to comply with the
workforce program.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

6
“Denial” means that a Colorado Works application was denied because the client was not eligible for a
grant payment upon application.
“Dependent child(ren)” means a person who resides with a parent or non-parent caretaker and who is:
A.
Under eighteen (18) years of age; or,
B.
Between the ages of eighteen (18) and nineteen (19) and a full-time student in a secondary
school or in the equivalent level of vocational or technical training (including seeking to obtain
high school equivalency) and expected to complete the program before age nineteen (19).
“Discontinuation” means that a client who is currently receiving a grant payment is no longer eligible and
his or her grant payment will be stopped.
“Disqualified person” means a person who would be a member of the assistance unit but is ineligible due
to program prohibitions.
“Diversion” means a short-term cash payment (not to extend beyond four (4) months) intended to meet an
episode of need.
“Domestic violence” (also known as family violence) means a pattern of coercive control one individual
inflicts upon another in the context of familial, household, or intimate partner (current or former)
relationships including marriage and dating. Violence may be inflicted through a variety of means
including, but not limited to:
A.
Physical acts threatening or resulting in physical injury to the individual, including hitting,
punching, slapping or biting;
B.
Intimidation resulting in fear of imminent bodily harm through the use of gestures, displays of
weapons, or destruction of property, including pets;
C
ps including marriage and dating. Violence may be inflicted through a variety of means
including, but not limited to:
A.
Physical acts threatening or resulting in physical injury to the individual, including hitting,
punching, slapping or biting;
B.
Intimidation resulting in fear of imminent bodily harm through the use of gestures, displays of
weapons, or destruction of property, including pets;
C.
Threats of or attempts at physical or sexual abuse or other means of coercion and control,
including harm to or threats to harm children, other family members, or pets;
D.
Sexual abuse or threats to inflict nonconsensual sexual acts, including sexual activity with a
minor;
E.
Mental, emotional, or psychological abuse including degradation, constant put-downs, or
humiliation that results in a reduced ability to engage in daily activities;
F.
Isolation from friends, family, or any type of emotional support system;
G.
Neglect or deprivation of medical care;
H.
Stalking;
I.
Economic abuse or control of finances through withholding money or sabotaging attempts to
attain economic self-sufficiency; and/or,
J.
Child molestation, incest.
“Domestic violence survivor” means any person who has experienced or is experiencing domestic
violence as defined above.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

7
“Earned income” means payment in cash or in-kind received by an individual for services performed as
an employee or as a result of being engaged in self-employment.
“Effective date of eligibility” means the first date a client is eligible for the public assistance program.
“Eligibility requirements” means criteria used to determine individuals eligible or ineligible to receive grant
payments and/or services.
“Eligible client” means a client whose countable income is below the grant standard and who meets all
non-financial eligibility criteria.
“Emancipated juvenile” means the same as in Section 19-1-103(45), C.R.S
lient is eligible for the public assistance program.
“Eligibility requirements” means criteria used to determine individuals eligible or ineligible to receive grant
payments and/or services.
“Eligible client” means a client whose countable income is below the grant standard and who meets all
non-financial eligibility criteria.
“Emancipated juvenile” means the same as in Section 19-1-103(45), C.R.S.
“Exceptional disengagement” means a pattern of documented non-compliance with the Individualized
Plan over a span of time without reporting good cause. The pattern must clearly demonstrate repetitive
disengagement from the program over a span of not more than two (2) months, such as three (3)
consecutive times in one (1) month or four (4) times in two (2) months. Exceptional disengagement does
not exist when a client has demonstrated an unmet need for transportation or childcare or when domestic
violence or a disability impact a client. Exceptional disengagement is reported to the State Department via
a State prescribed review process.
“Excluded person” means a person who is not included in the assistance unit or budgetary unit.
“Exempt income” means any income that is not countable income for the purpose of eligibility.
"Federal Poverty Guidelines" also called Federal Poverty Level (FPL) means the income level for a
household as set forth in the Federal Register 86 FR 7732, 7732-7734, as of February 1, 2021. This rule
does not contain any later amendments or editions. These guidelines are available for no cost at
https://www.federalregister.gov/. These guidelines are also available for public inspection and copying at
the Colorado Department of Human Services, Director of the Division of Economic and Workforce
Support, 1575 Sherman Street, Denver, Colorado, 80203, or at any state publications library during
regular business hours.
“Fleeing felon” means a person fleeing to avoid prosecution or custody or confinement after conviction for
a felony.
“Fraud” means the same as in Section 26-1-127(1), C.R.S
copying at
the Colorado Department of Human Services, Director of the Division of Economic and Workforce
Support, 1575 Sherman Street, Denver, Colorado, 80203, or at any state publications library during
regular business hours.
“Fleeing felon” means a person fleeing to avoid prosecution or custody or confinement after conviction for
a felony.
“Fraud” means the same as in Section 26-1-127(1), C.R.S.
“Family violence option (FVO) trained worker” means a county worker or contract staff who has
participated in the State prescribed FVO training.
“Good cause” means circumstances beyond the control of the client. Good cause includes, but is not
limited to, medical emergencies or hospitalization; a client who has a disability or other medical
condition(s) requiring additional time and/or assistance; a delayed appointment with the Social Security
Administration beyond the client's control; a client who is experiencing domestic violence, a child-only
case, and a client who is the head of a single-parent household who has a child under one (1) year of
age, or other good cause determined reasonable by the county department using the prudent person
principle, including the reasons outlined in 3.608.3. Related to the appeal process, the following
circumstances do not constitute good cause: an excessive workload of a party or his or her representative
or attorney; when a party obtains legal representation in an untimely manner; a party or his or her
representative or attorney’s failure to either receive or timely receive, a timely mailed initial decision, or
other timely mailed correspondence from the Office of Administrative Courts, the Office of Appeals, or the
county department; when a party or his or her representative or attorney has failed to advise the Office of
Administrative Courts, the county department, or the Office of Appeals of a change of address or failed to
provide a correct address; or any other circumstance which was foreseeable or preventable.
mailed correspondence from the Office of Administrative Courts, the Office of Appeals, or the
county department; when a party or his or her representative or attorney has failed to advise the Office of
Administrative Courts, the county department, or the Office of Appeals of a change of address or failed to
provide a correct address; or any other circumstance which was foreseeable or preventable.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

8
“Grant payment” means the Colorado Works program payment that can either be basic cash assistance
or diversion. Grant payments may also be referred to as the benefit.
“Grant standard” means the maximum Colorado Works grant payment that can be provided to a client
based on the household composition, not including diversion or assessed need.
“Guardian” means the same as in Section 26-2-703(10.2), C.R.S.
“Immediate family member” means spouses, child(ren), parents, siblings, and the spouses of those
persons.
“Income” means any financial gain by means of money payment or in-kind payment. Payments made
directly to a vendor are not income.
“Income reporting standard” means the amount of income which requires an assistance unit to report an
increase in earnings during a certification period.
“In-kind” means something of value received for the benefit of a client or sponsor(s) of a client and is
considered either earned or unearned income. Examples of this are food or shelter that the client
received for free or at fair market value or less.
“Intent” and/or “intentionally” means the same as in Section 18-1-501(5), C.R.S.
“Intentional program violation” (IPV) occurs when an individual makes a false or misleading statement or
fails to disclose by misrepresentation or concealment of facts, or acts in a way that is intended to mislead
or conceal any eligibility factor on any application or other written and/or electronic communication for the
purpose of establishing or maintaining eligibility to:
A
18-1-501(5), C.R.S.
“Intentional program violation” (IPV) occurs when an individual makes a false or misleading statement or
fails to disclose by misrepresentation or concealment of facts, or acts in a way that is intended to mislead
or conceal any eligibility factor on any application or other written and/or electronic communication for the
purpose of establishing or maintaining eligibility to:
A.
Receive a grant payment for which the client is not eligible; or,
B.
Increase a grant payment for which the client is not eligible; or,
C.
Prevent a denial, reduction or termination of a grant payment.
“Investigation’s Conclusion” means the investigation into an IPV has concluded and the amount of
overpayment has been determined.
“Irregular” (related to income) means income which an individual cannot reasonably expect to receive on
a monthly basis.
“Liable individual” means a person financially responsible for an overpayment including the client,
sponsor(s) of a client, a payee, parents of dependent children, and/or other persons determined to be
financially liable by a court.
“Medical services” means services that are allowable or reimbursable under Title XIX of the Social
Security Act.
“Minor” means a person who is under the age of eighteen (18).
“Noncustodial parent” means an individual who, at the time he or she requests and receives program
services:
A.
Is a parent of a minor child; and,
B.
Is a resident of Colorado; and,

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
ices that are allowable or reimbursable under Title XIX of the Social
Security Act.
“Minor” means a person who is under the age of eighteen (18).
“Noncustodial parent” means an individual who, at the time he or she requests and receives program
services:
A.
Is a parent of a minor child; and,
B.
Is a resident of Colorado; and,

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

9
C.
Does not live in the same household as the minor child.
"Overpayment” means a payment was made in excess of the amount a client was eligible for.
“Parent” means an adoptive or natural/biological parent, including an expectant parent.
“Periodic payments” means payments that are irregular or a one-time payment.
“Potential income” means a benefit or payment to which the client or sponsor(s) of a client may be entitled
and could secure, such as spousal support, annuities, pensions, retirement or disability benefits, veterans
compensation and pensions, workers' compensation, Social Security retirement or disability benefits,
Supplemental Security Income (SSI) benefits, and unemployment compensation.
“Produce” means to provide for inspection either: 1) an original or 2) a true and complete copy of the
original document. A document may be produced either in person, electronically, or by mail.
“Program prohibitions” means any of the following that prevents a required member of the assistance unit
from participating in the Colorado Works program.
A.
The individual has misrepresented his or her residence to receive TANF benefits or services
simultaneously in two or more states;
B.
The individual is a fugitive or fleeing felon;
C.
The individual is a non-citizen who does not meet the definition of an eligible qualified non-citizen;
D.
The individual has been convicted of welfare fraud under the laws of this State as described in
Section 26-1-127, C.R.S., any other state, or the federal government
e to receive TANF benefits or services
simultaneously in two or more states;
B.
The individual is a fugitive or fleeing felon;
C.
The individual is a non-citizen who does not meet the definition of an eligible qualified non-citizen;
D.
The individual has been convicted of welfare fraud under the laws of this State as described in
Section 26-1-127, C.R.S., any other state, or the federal government. The individual convicted of
fraud shall not be permitted to receive grant payments but may receive services as deemed
necessary; or,
E.
The individual lacks or failed to provide a Social Security Number (SSN) or proof of application for
a SSN.
“Prudent person principle” means that, based on experience and knowledge of the program, the county
department exercises a degree of discretion, care, judiciousness, and circumspection, as would a
reasonable person, in a given case.
“Qualified non-citizen” is the same as “qualified alien” in 8 U.S.C. 1641(b) and the language, including all
notes, in 8 U.S.C. § 1101 and may also be referred to as a legal immigrant.
“Questionable” means the information provided is unclear, conflicting information has been provided, or
the county has reason to believe facts presented are contrary to the information provided by the client.
“Received” (for the purpose of income) means the date on which the income is actually received or legally
becomes available for use, whichever occurs first, whether reported timely by the client or not.
“Received” (as it applies to receipt of verification, documentary evidence, and reported changes in
circumstances) means the date the verification, documentary evidence, and reported changes were
received by the county department.
“Recovery” means the collection of a valid claim to repay grant payments to which a client was not
entitled.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
as it applies to receipt of verification, documentary evidence, and reported changes in
circumstances) means the date the verification, documentary evidence, and reported changes were
received by the county department.
“Recovery” means the collection of a valid claim to repay grant payments to which a client was not
entitled.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

10
“Redetermination” means a case review/determination of necessary information and verifications to
determine ongoing eligibility and may also be called renewal.
“Responsibility/exercising responsibility” means the accountability for and obligation to make decisions on
behalf of a child(ren).
“Sanction” means a reduction in Colorado Works grant payments for an established period of time as a
result of not participating in the Workforce Development program.
“Scheduled appointment” or “scheduled interview” means an appointment or interview set using a State
prescribed or State approved appointment notice provided to the client.
“Self-employment” means work that is performed at the client's discretion either informally, as an
independent contractor or as the owner of a business and not for an employer. Self-employment does not
include S-Corps or Limited Liability Companies (LLC).
“Signature” means handwritten signatures, electronic signature techniques, recorded telephonic
signatures, or documented gestured signatures. A valid handwritten signature includes a designation of
an x. For Individualized Plans and conditions agreements, a verbal agreement is an acceptable signature
and must be substantiated with an electronic, recorded telephonic, or written agreement of the terms.
“Sponsor” means any person(s) who executed an affidavit of support (USCIS form I-864 or I-864a (March
6, 2018)) or another form deemed legally binding by the Department of Homeland Security on behalf of a
non-citizen as a condition of the non-citizen's date of entry or admission into the United States as a
permanent resident
th an electronic, recorded telephonic, or written agreement of the terms.
“Sponsor” means any person(s) who executed an affidavit of support (USCIS form I-864 or I-864a (March
6, 2018)) or another form deemed legally binding by the Department of Homeland Security on behalf of a
non-citizen as a condition of the non-citizen's date of entry or admission into the United States as a
permanent resident. These forms are herein incorporated by reference. This rule does not contain any
later amendments or editions. These forms are available at no cost from https://www.uscis.gov/forms.
These forms are also available for public inspection and copying at the Colorado Department of Human
Services, Director of the Division of Economic and Workforce Support, 1575 Sherman Street, Denver,
Colorado, 80203, or at any state publications library during regular business hours.
“State Department” or “the Department” means the Colorado Department of Human Services.
“Statewide automated system” means the electronic platform used to calculate public assistance program
benefits and grant payments.
“Supplantation” means the replacement of county funds serving Colorado Works clients with block grant
funds and the use of those county fund savings for purposes other than the Colorado Works program.
“Supportive payment” means a payment and/or service in addition to basic cash assistance or diversion
that is based on an assessed need.
“Termination” means that the client who is currently receiving Colorado Works program grant payments is
no longer eligible and his or her grant payments will be stopped.
“Timely notice” means the county shall generate a notice to the client at least eleven (11) calendar days
prior to the initiation of any adverse action. This shall be sent to his or her last address known to the
county department.
“Unearned income” means any income received by a client or sponsor(s) of a client that is not earned
through employment or self-employment
rant payments will be stopped.
“Timely notice” means the county shall generate a notice to the client at least eleven (11) calendar days
prior to the initiation of any adverse action. This shall be sent to his or her last address known to the
county department.
“Unearned income” means any income received by a client or sponsor(s) of a client that is not earned
through employment or self-employment.
“Unintentional” or “without intent” means an act, or something done or performed that was not voluntary
or intended.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

11
“Verification” or “verify” means confirming statements, application information, and other case information
by obtaining written, audio, or other evidence or information that proves such fact or statement to be true.
“Verified upon receipt” means information that is provided directly from the primary source and is not
questionable and no additional verification is required.
“Willful” means the same as in in Section 18-1-501(6), C.R.S.
“Willful withholding of information” includes:
A.
Willful misstatement including understatement, overstatement, or omission, whether verbal or
written, made by a client in response to verbal or written questions from the county department;
and/or,
B.
Willful failure by a client to report changes in income or other circumstances which may affect the
amount of grant payment.
“Withdraw” or “withdrawal” means an application is not processed because the client who submitted the
application withdraws his or her request for assistance prior to eligibility determination, or requests his or
her grant payment be discontinued.
“Workforce Development (WD)” means the program provided to clients determined to be work eligible as
described in section 3.607.
3.602
Applications for Colorado Works
3.602.1 Applications
A.
An individual shall have the opportunity to apply for Colorado Works assistance without delay
er request for assistance prior to eligibility determination, or requests his or
her grant payment be discontinued.
“Workforce Development (WD)” means the program provided to clients determined to be work eligible as
described in section 3.607.
3.602
Applications for Colorado Works
3.602.1 Applications
A.
An individual shall have the opportunity to apply for Colorado Works assistance without delay.
When an individual is unable to make an application in person at the county department, the
county department, upon request of the applicant, shall mail the State Department’s prescribed
public assistance application form or assist the individual in applying for assistance utilizing other
forms of the State Department’s prescribed application.
1.
County departments shall not require any pre-eligibility screening process designed to
deter individuals from applying for Colorado Works benefits, services, and/or payment. All
applications shall be accepted by the county department and entered into the statewide
automated system to determine the applicants’ eligibility for the program.
2.
County departments shall accept applications for Colorado Works during normal
business hours. They shall not be restricted to a certain day or time of day. County
departments shall not refer applicants to community resource providers in place of
allowing them to apply for Colorado Works benefits or otherwise limiting opportunities to
apply for Colorado Works. In addition, county departments shall accept applications at all
Human/Social Services departments for public assistance locations. The application date
shall be the date that the application is received in the public assistance office.
3.
If the applicant wishes to terminate the process before the application is completed, it
shall be treated as an “inquiry” and the application will not be acted upon for a
determination of eligibility. An inquiry is a request of information about eligibility
requirements for public assistance
The application date
shall be the date that the application is received in the public assistance office.
3.
If the applicant wishes to terminate the process before the application is completed, it
shall be treated as an “inquiry” and the application will not be acted upon for a
determination of eligibility. An inquiry is a request of information about eligibility
requirements for public assistance. If the applicant wishes to terminate the process after
the application is submitted, it shall be treated as a “withdrawal/denial.”

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

12
4.
An applicant may choose to withdraw his or her application anytime during the application
process or after a grant payment is determined. A decision by the applicant to withdraw
shall be treated as a denial by the county department. The applicant shall be notified of
the action of the county department on the State-approved Notice of Action form.
5.
County departments shall simplify the requirements relating to determination and
verification of eligibility criteria, such as accepting the simplist form of eligibility verification
possible. County departments may use other public assistance program’s eligibility forms
and processes when redetermining and verifying eligibility.
B.
Administrative Review
All Colorado Works clients whose benefits have been denied, reduced or terminated shall receive
timely and adequate notice of the denial or change in benefits in accordance with section 3.609.1.
In addition, the client shall have the right to appeal a county department’s action in accordance
with State rules pursuant to Section 3.609.7. A Colorado Works client receiving basic cash
assistance shall have benefits continued if an appeal is filed timely in accordance with rules at
Section 3.609.1.E.2.
C.
General information concerning public assistance programs shall be provided to all persons
seeking information. This shall be provided in writing by the county department
on in accordance
with State rules pursuant to Section 3.609.7. A Colorado Works client receiving basic cash
assistance shall have benefits continued if an appeal is filed timely in accordance with rules at
Section 3.609.1.E.2.
C.
General information concerning public assistance programs shall be provided to all persons
seeking information. This shall be provided in writing by the county department. In addition, verbal
notice shall be provided to all persons seeking information when requested. Available information
shall include:
1.
Information about the Colorado Works Program;
2.
Conditions of eligibility;
3.
Scope of benefits;
4.
Time limits;
5.
Related services available;
6.
Domestic violence waivers; and,
7.
Rights and responsibilities of clients.

D.
The county department shall ensure that no information concerning a client is released without
authorization except as outlined in E.2.i below. In circumstances when a client needs assistance
with the application process, information shall not be released by the county department to the
assisting individual(s) unless the individual is accompanied by the client, or is the client’s
authorized representative, or a written authorization to release information is obtained from the
client. Upon request, the county department shall provide assistance in completing the application
form.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

13
When a client is a person with disabilities and is unable to complete the forms the spouse, other
relative, friend, or authorized representative may complete the forms. When no such person is
available to assist in these situations, the county department must assist the client in the
completion of the necessary forms. The county department also may refer the client to a legal or
other resource. The county shall provide reasonable accommodations under the Americans with
Disabilities Act for disabled clients
end, or authorized representative may complete the forms. When no such person is
available to assist in these situations, the county department must assist the client in the
completion of the necessary forms. The county department also may refer the client to a legal or
other resource. The county shall provide reasonable accommodations under the Americans with
Disabilities Act for disabled clients. The county department shall make referral to the Social
Security Administration (SSA) office for all aged, disabled, or blind clients that may be eligible to
receive SSA benefits. However, this shall not negate the county department’s responsibility to
obtain and process the application. In the event that a client needs assistance in submitting and
completing an application, the individual providing this assistance is not considered to be the
authorized representative unless the required prescribed or approved State form has been signed
indicating such authority for the individual to be the authorized representative on the case.
Applications for clients in special situations shall be handled as follows:
1.
Clients who cannot write their names shall make a mark, and such mark shall be
witnessed by the signature of at least one witness. The printed name and address of
such witness shall follow the signature. County workers may act as witnesses if not
related to the client.
2.
A client receiving medical treatment in a medical facility shall submit an application to the
county department in which the facility is located. When a county department receives an
application for a client whose place of residence is in another county, the application shall
be forwarded to that county department for processing. When a client has no
determinable county of residence, the county department in which the facility is located
shall process the application.
3
application to the
county department in which the facility is located. When a county department receives an
application for a client whose place of residence is in another county, the application shall
be forwarded to that county department for processing. When a client has no
determinable county of residence, the county department in which the facility is located
shall process the application.
3.
An application for a client in a public institution shall be processed by the county
department where the client has established residence or the county in which the court is
located which issued a confinement order. When the application process is completed,
the case shall become the responsibility of the county department in which the institution
is located.
4.
All clients’ rights shall be preserved. The signed release of information form/authorization
to release information form may be used only for the entities/agencies for which it is
intended. No subset of that agency or legal entity attached to that agency shall be
included in the authorization to release information unless specified by the client.
E.
Receiving Applications for Colorado Works Benefits
1.
When receiving applications for benefits, county workers shall:
a.
Record the date the signed application was received by the county department.
b.
Review applications for completeness and determine eligibility for assistance;
c.
Schedule an interview with the client if the interview is not taking place
immediately.
1)
The client shall be offered an in-person interview at redetermination. if
the client does not elect an in-person interview, the county shall schedule
and conduct a phone interview.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
mpleteness and determine eligibility for assistance;
c.
Schedule an interview with the client if the interview is not taking place
immediately.
1)
The client shall be offered an in-person interview at redetermination. if
the client does not elect an in-person interview, the county shall schedule
and conduct a phone interview.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

14
2)
The client shall be provided written notice of the interview at least four (4)
calendar days of the scheduled interview. The client may provide a
written or verbal waiver that written notice of the scheduled interview is
not necessary when the county department is able to conduct the
interview during application processing. Notice shall include:
a)
The date and time for the interview;
b)
Identification of any documentation that may be needed;
c)
The opportunity to reschedule the appointment or make other
arrangements in the event of good cause.
3)
When the client does not keep the interview appointment and does not
request an alternate time or arrangement, as described in this section,
grant payments will be denied.
d.
Make a home visit when required by county policy to determine a county
approved setting for a minor client; and,
e.
Refer the client to other services when appropriate. Applications that have been
approved for refugees shall be referred to the Colorado Refugee Services
Program for other ongoing case management and services offered through
Colorado Works.
2.
The application process shall consist of all activity from the date the application is
received from the client until a determination concerning eligibility is made. Language
translation via interpreter shall be provided by the county department of residence as
needed. The major steps in the application process shall include:
a.
The application shall be date stamped by the county department to secure the
application date for the client;
b.
An explanation shall be provided to the client of the various benefit options;
c
rmination concerning eligibility is made. Language
translation via interpreter shall be provided by the county department of residence as
needed. The major steps in the application process shall include:
a.
The application shall be date stamped by the county department to secure the
application date for the client;
b.
An explanation shall be provided to the client of the various benefit options;
c.
An explanation shall be provided to the client of the eligibility factors;
d.
An explanation shall be provided to the client of the client’s responsibility to
accurately and fully complete the application, provide documents to substantiate
or verify eligibility factors, and that the client may use friends, relatives, or other
persons to assist in the completion of the application;
e.
An assurance shall be provided to the client of the county worker's availability to
assist in the completion of the application and to secure needed documentation
which the client is unable to otherwise secure;
f.
An explanation shall be provided to the client of the process to determine
eligibility;
g.
An explanation shall be provided to the applicant of the client’s rights and
responsibilities including confidentiality of records and information, the right to
non-discrimination provisions, the right to a county dispute resolution process,
the right to a State-level appeal, the right to apply for another category of
assistance and that a determination of the client’s eligibility for such other
assistance will be made;

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
cluding confidentiality of records and information, the right to
non-discrimination provisions, the right to a county dispute resolution process,
the right to a State-level appeal, the right to apply for another category of
assistance and that a determination of the client’s eligibility for such other
assistance will be made;

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

15
h.
An explanation shall be provided to the client that the client may withdraw from
the application process at any time.
i.
The agency shall inform all clients in writing at the time of application that the
agency will use all Social Security Numbers (SSN) of required household
members to obtain information available through state identified sources. One
interface includes, but is not limited to, the Income and Eligibility Verification
System (IEVS) used to obtain information of income, eligibility, and the correct
amount of assistance payments. Information gathered through State identified
sources may be shared with other assistance programs, other states, the Social
Security Administration, the Department of Labor and Employment, and the Child
Support Services Program as permitted by Section 26-1-114, C.R.S.; and,
j.
An explanation shall be provided to the client of all Colorado Works program
benefits and requirements applicable to the family members in the household.
The county department shall, when appropriate, provide the information verbally
and in written form.
k.
An explanation provided regarding the process of utilizing the Electronic Benefit
Transfer (EBT) card
ted by Section 26-1-114, C.R.S.; and,
j.
An explanation shall be provided to the client of all Colorado Works program
benefits and requirements applicable to the family members in the household.
The county department shall, when appropriate, provide the information verbally
and in written form.
k.
An explanation provided regarding the process of utilizing the Electronic Benefit
Transfer (EBT) card. This explanation shall include:
1)
Identification of the following establishments as described in Section 26-
2-104(2), C.R.S.in which clients shall not be allowed to access cash
benefits through the Electronic Benefits Transfer services from
automated teller machines and point of sale (POS) devices:
a)
Licensed gaming establishments as defined in Section 44-30-
103(18), C.R.S.;
b)
In-state simulcast facilities as defined in 44-32-102(11), C.R.S.;
c)
Tracks for racing as defined in Section 44-32-102(24), C.R.S.;
d)
Commercial bingo facilities as defined in Section 24-21-602(11);
e)
Stores or establishments in which the principal business is the
sale of firearms;
f)
Retail establishment licensed to sell malt, vinous, or spirituous
liquors except for liquor-licensed drug stores as defined in
Section 44-3-410, C.R.S.;
g)
Establishments licensed to sell medical marijuana or medical
marijuana-infused products, or retail marijuana or retail
marijuana products; and,
h)
Establishments that provide adult-oriented entertainment in
which performers disrobe or perform in an unclothed state for
entertainment.
2)
An explanation that the cash portion issued on the EBT card may be
suspended with identified misuse of the EBT card at the above prohibited
locations.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
r retail
marijuana products; and,
h)
Establishments that provide adult-oriented entertainment in
which performers disrobe or perform in an unclothed state for
entertainment.
2)
An explanation that the cash portion issued on the EBT card may be
suspended with identified misuse of the EBT card at the above prohibited
locations.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

16
3.
An application has been made when the county department receives the signed public
assistance application forms meeting the criteria identified in Section 3.602.1.F. An
application is different from an inquiry.
4.
An application must be accepted by any county department; however, it is the
responsibility of the county of residence to determine eligibility. The county department
that received the application incorrectly shall forward the application to the county of
residence promptly.
5.
An application may be submitted by the client or by an individual acting on the client’s
behalf when the client is unable to submit an application.
6.
To be accepted, applications for Colorado Works can only be made by a caretaker with
whom a dependent child(ren) is living.
F.
Minimum Application Requirements
1.
The county department shall require a written application, signed under penalty of
perjury, using the State Department's prescribed public assistance form.
2.
The application form shall be used as the primary source of information. To be
considered complete, the application shall contain, at a minimum, the name of the client,
signature of the client or authorized representative, and an address for the client which
can include general delivery or a county office. If an address is not provided, another
means of contact such as phone number or email address must be utilized to obtain an
address.
3.
The date of application shall be the first working day the county department receives a
signed application form, which indicates the client’s desire to receive public assistance
, and an address for the client which
can include general delivery or a county office. If an address is not provided, another
means of contact such as phone number or email address must be utilized to obtain an
address.
3.
The date of application shall be the first working day the county department receives a
signed application form, which indicates the client’s desire to receive public assistance.
The application must be date stamped with the date the county department receives the
signed application to secure the application date.
G.
Information Sharing
There are public assistance programs that are to be jointly administered by county departments.
This requires sharing of information to the extent permitted by Section 26-1-114, C.R.S.
Communications from one division to the other shall be formalized so that they serve a purpose,
and there is a record of that purpose.
H.
Confidentiality
Information regarding families shall remain confidential and available only for the purposes
authorized by federal or State law as described in Section 3.609.73, Protections to the Individual.
I.
Processing Standard
The county department shall process applications as expeditiously as possible but no later than
forty-five (45) calendar days following the application date as described in Section 3.602.1.F.3.
1.
The county department shall consider an application for Colorado Works to be an
application for all programs of public assistance, except for child welfare services, for
which the client has requested assistance. County departments shall make clients aware
of other services and assistance under other public assistance programs that they may
be eligible.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
consider an application for Colorado Works to be an
application for all programs of public assistance, except for child welfare services, for
which the client has requested assistance. County departments shall make clients aware
of other services and assistance under other public assistance programs that they may
be eligible.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

17
2.
The determination should be followed by a written notification of eligibility status to the
client. Clients who refuse to cooperate in completing the application processes shall be
denied based upon timely noticing in accordance to Section 3.609.1. In cases where
verification is incomplete, the county department shall provide the client with a statement
of required verification on the State prescribed notice form and offer to assist the client in
obtaining the required verification. The county department shall allow the client eleven
(11) calendar days to provide the missing verifications, unless the client can provide good
cause or the verification falls under the programs verification at an individual level
described in Section 3.604.3 . If good cause is provided, the client shall have until the
twentieth (20th) calendar day following the date of application to provide the necessary
verification. The State prescribed notice form shall reflect specific months of eligibility and
ineligibility.
3.
Following a determination of ineligibility, applications remain valid for a period of thirty
dividual level
described in Section 3.604.3 . If good cause is provided, the client shall have until the
twentieth (20th) calendar day following the date of application to provide the necessary
verification. The State prescribed notice form shall reflect specific months of eligibility and
ineligibility.
3.
Following a determination of ineligibility, applications remain valid for a period of thirty
(30) calendar days.
a.
If the client has good cause and notifies the county department that he/she is
requesting benefits within thirty (30) calendar days of the denial, the county
department shall reschedule the interview if not already completed, and the
current application date shall be used.
b.
If the client does not have good cause and notifies the county department that
he/she is requesting benefits, and the request is made within thirty (30) calendar
days of the current application, that application can be used, but the date of
application shall be the most recent date the client requested benefits.
c.
If the continued application results in a denial for any reason and the client
makes a subsequent request for Colorado Works without good cause, a new
application shall be required.
d.
If the client requests benefits more than thirty (30) days from the date of the
denial, they must submit a new application.
4.
County departments shall require no more than one interview for a Colorado Works
client. When an interview is conducted, the county worker shall review the application for
completeness and secure, if necessary, signed copies of the Authorization for Release of
Information form, and any other forms or documentation necessary to determine
eligibility.
J.
Information Concerning Immunizations
At the time of application, the county department shall provide information concerning
immunizations to all clients seeking benefits through the Colorado Works program
lication for
completeness and secure, if necessary, signed copies of the Authorization for Release of
Information form, and any other forms or documentation necessary to determine
eligibility.
J.
Information Concerning Immunizations
At the time of application, the county department shall provide information concerning
immunizations to all clients seeking benefits through the Colorado Works program. The
information shall include parent education of vaccines, information concerning where to access
vaccines in the local community, and the exemptions listed in Section 25-4-903, C.R.S. The
Department of Public Health and Environment or the County or District Public Health Agency
shall provide the immunization information to the county department for this purpose.
K.
Reporting Case Actions
1.
“Denied,” is the action that the county shall take when the client fails to meet the eligibility
requirements of the category of assistance desired. A denial also may be on the basis of
such factors as, but not limited to:
a.
The client refuses to furnish information necessary to determine eligibility;

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

18
b.
The client is unwilling to have the county department contact a collateral source
to secure information, and the client refuses to sign the State-approved
Authorization for Release of Information form;
c.
The client does not supply information or otherwise fails to cooperate with the
county department within ten (10) calendar days of the request for information
unless good cause is granted and after having received notification of the reason
for delay;
d.
The client moves to an unknown address before determination of eligibility has
been completed;
e.
A third-party refuses to provide documentation of essential verifications and the
client is unwilling to cooperate in obtaining such information personally
(10) calendar days of the request for information
unless good cause is granted and after having received notification of the reason
for delay;
d.
The client moves to an unknown address before determination of eligibility has
been completed;
e.
A third-party refuses to provide documentation of essential verifications and the
client is unwilling to cooperate in obtaining such information personally.
1)
Authorization of the release of such information alone does not constitute
cooperation if the county department requests further assistance from
the client. Documentation of lack of cooperation must be entered by the
county in the case record.
2)
However, if the client is willing to cooperate but unable to obtain the
information, no denial or delayed determination of eligibility shall occur.
The county shall assist the client in gaining the information required to
make a determination of eligibility.
2.
A decision by the client to “withdraw,” shall be treated as a denial by the county
department.
3.602.2 Right and Opportunity to Register to Vote
A client for public assistance shall be provided the opportunity to register to vote. The county department
shall provide public assistance clients the prescribed voter registration application at application and
redetermination for public benefits.
3.603
Case File Maintenance
3.603.1 Purpose and Use of Case File Records
A.
Preparation of Case Record
Preparation of the case record shall begin at the point of initial application with the client and case
maintenance shall continue as long as the case is open for assistance.
B.
Purpose
The major purposes of a case record shall be:
1.
To assist the county worker in reaching a valid decision concerning eligibility or case
action, and the amount of payment and type of assistance;
2.
To ensure assistance is based on factual information and verifications received;
3.
To provide for continuity of assistance when a worker is absent, when a case is
reopened, and when a case is transferred from one county worker/department to another;
To assist the county worker in reaching a valid decision concerning eligibility or case
action, and the amount of payment and type of assistance;
2.
To ensure assistance is based on factual information and verifications received;
3.
To provide for continuity of assistance when a worker is absent, when a case is
reopened, and when a case is transferred from one county worker/department to another;

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

19
4.
To ensure valid administration of the county department in keeping with its function and
purposes;
5.
To serve as a valuable basis for research, for interpretation of the work of the county
department, and as a basis for development and evaluation of policy and procedure.
C.
Case Numbering
A case number shall be assigned to the client at the time of application for assistance.
D.
The county department shall document all case actions in case comments. This information shall
include actions taken by the county department, the basis of such actions, and the result or
outcome of the action taken on the case, and must also include:
1.
All case decisions related to the prudent person principle;
2.
All decisions related to the disposition of claims;
3.
Any interactions with the client;
4.
Actions related to a county conference and/or state level fair hearing;
5.
Cause of untimely processing of the application or redetermination;
6.
Other information that would be critical to document county department actions and/or
would be necessary to justify case decisions during a case review, audit, appeal, or
lawsuit; and,
7.
Information pertaining to eligibility, verifications, collateral contacts, program participation,
and associated expenditures.
E.
Documentation
The county department shall document all income and non-financial eligibility information into the
statewide automated system.
1
department actions and/or
would be necessary to justify case decisions during a case review, audit, appeal, or
lawsuit; and,
7.
Information pertaining to eligibility, verifications, collateral contacts, program participation,
and associated expenditures.
E.
Documentation
The county department shall document all income and non-financial eligibility information into the
statewide automated system.
1.
The county department shall not omit case information from the statewide automated
system based on the assumption that the information is unnecessary for eligibility
determination.
2.
All case information used to determine eligibility and changes in basic biographical
information shall be updated at the time of redetermination.
F.
Arrangement of Case Record and Content of the Case Record
All case files, including electronic files, shall contain all documents necessary to determine the
eligibility and participation in program requirements. All case files, including electronic files, at a
minimum shall be:
1.
Labeled clearly, and,
2.
Easily accessible for state reviews and/or audit purposes.
G.
Storing County Records

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

20
The county department shall be responsible for the provision of a safe place for storage of case
records and other confidential material to prevent disclosure by accident or as a result of curiosity
of persons other than those involved in the administration of the programs. Data of any form shall
be retained for the current year, plus three previous years unless:
1.
There is a written statutory requirement, rule, or regulation available from a county (i.e., a
broader county policy), State or federal agency requiring a longer retention period; or,
2.
There has been a claim, audit, negotiation, litigation or other action started before the
expiration of the three-year period. If any such action has been started, the county must
maintain the case record for the duration of the action
tutory requirement, rule, or regulation available from a county (i.e., a
broader county policy), State or federal agency requiring a longer retention period; or,
2.
There has been a claim, audit, negotiation, litigation or other action started before the
expiration of the three-year period. If any such action has been started, the county must
maintain the case record for the duration of the action. If a county department shares
building space with other county offices, locked files to store case material shall be used.
Facility and other maintenance personnel shall be instructed concerning the confidential
nature of information.
H.
Removal of Case Records
Case records are the property of the State Department and shall be restricted to use by the State
Department and county department.
3.604
Eligibility Criteria for Colorado Works Payments and Services
3.604.1 Eligibility Criteria
To receive a Colorado Works grant payment, a client must:
A.
Be a resident of Colorado.
1.
There shall be no durational residency requirement and a client who establishes intent to
remain in Colorado shall be considered a resident.
2.
Residence shall be retained until abandoned.
3.
Persons receiving TANF benefits from another state shall not be eligible for Colorado
Works grant payments during any month a payment was made by the other state.
B.
Be lawfully present in the United States as:
1.
A citizen of the United States (including persons born in the United States, Puerto Rico,
Guam, Virgin Islands (U.S.), American Samoa, or Swain's Island; persons who have
become citizens through the naturalization process; persons born to U/S. citizens outside
the United States with appropriate documentation); or,
2.
A qualified legal non-citizen who entered the United States prior to August 22, 1996; or,
3
of the United States (including persons born in the United States, Puerto Rico,
Guam, Virgin Islands (U.S.), American Samoa, or Swain's Island; persons who have
become citizens through the naturalization process; persons born to U/S. citizens outside
the United States with appropriate documentation); or,
2.
A qualified legal non-citizen who entered the United States prior to August 22, 1996; or,
3.
A qualified legal non-citizen who entered the United States on or after August 22, 1996,
who has been in a qualified non-citizen status for a period of five years, unless they meet
one of the exceptions to the five-year bar consistent with 8 U.S.C. 1613(b).
C.
Be a member of an assistance unit who meets income eligibility requirements and has provided
required verifications or be a noncustodial parent (noncustodial parents may receive services, but
not basic cash assistance).
D.
Not be admitted to an institution as a patient for tuberculosis or mental disease, unless the person
is a child and receiving “under 21” psychiatric care under Medicaid benefits.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

21
E.
Not be in the custody of or confined in a county, state, or federal correction facility or institution as
an inmate, which is one who is confined or serving time imposed by a court, except as a patient in
a public medical institution. Those considered to not be an inmate also include, but are not limited
to, those on a work release or court monitoring system.
F.
Not be a temporary resident or non-citizen in one of the following situations:
1.
Non-citizens with no status verification from the United States Citizenship and
Immigration Service (USCIS);
2.
Non-citizens granted a specific voluntary departure date;
3.
Non-citizens applying for a status; or,
4.
Citizens of foreign nations residing temporarily in the United States on the basis of visas
issued to permit employment, education, or a visit.
3.604.2 Household Composition
A
ions:
1.
Non-citizens with no status verification from the United States Citizenship and
Immigration Service (USCIS);
2.
Non-citizens granted a specific voluntary departure date;
3.
Non-citizens applying for a status; or,
4.
Citizens of foreign nations residing temporarily in the United States on the basis of visas
issued to permit employment, education, or a visit.
3.604.2 Household Composition
A.
A Colorado Works household consists of clients who are part of the assistance unit and/or
budgetary unit.
1.
The assistance unit consists of individuals who live together and who must apply for and
receive Colorado Works grant payments as a single household.
Members of the same assistance unit who meet the requirements of the Colorado Works
program shall receive basic cash assistance or shall be considered when determining
diversion grant amounts.
Persons not required to be in one assistance unit, but residing in the same household,
shall have the option of applying for Colorado Works as separate units. Each assistance
unit shall be budgeted using the appropriate need standard for the unit.
2.
The budgetary unit consists of individuals who are part of the assistance unit as well as
individuals who are outside of the assistance unit but considered financially responsible
for members of the assistance unit.
3.
Clients must provide any information or verification needed to determine who must be in
the assistance unit and budgetary unit.
B.
Two parent household cases will be paid with county maintenance of effort (MOE) funds. All other
single parent and child only cases will be paid with county TANF block grant funds.
C.
Members of the Assistance Unit
1.
The following individuals must be included in the assistance unit when living in the home:
a.
Dependent child(ren) who live in the home of a caretaker.
b
unit and budgetary unit.
B.
Two parent household cases will be paid with county maintenance of effort (MOE) funds. All other
single parent and child only cases will be paid with county TANF block grant funds.
C.
Members of the Assistance Unit
1.
The following individuals must be included in the assistance unit when living in the home:
a.
Dependent child(ren) who live in the home of a caretaker.
b.
Parents of dependent child(ren) who live in the home unless the child is a minor
parent who is requesting assistance for their own child or responsibility is
established with another caretaker through court order, child welfare, or adoption.
c.
Siblings of dependent child(ren) who live in the home and are legally in the care
of the requesting caretaker.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

22
d.
Half siblings of the dependent child(ren) who live in the home that do not receive
child support payments.
e.
The spouse of a pregnant parent.
2.
The following individuals are optional members of the assistance unit. These individuals
are included in the assistance unit when living in the home and requesting assistance:
a.
The spouse of a parent who is not themselves a parent of dependent child(ren)
who live in the home.
b.
A non-parent caretaker.
c.
The spouse of a non-parent caretaker.
d.
Half siblings of the dependent child(ren) who live in the home and are receiving
child support. The parent or non-parent caretaker of the half sibling receiving
child support shall decide whether to include such half sibling receiving child
support in the assistance unit.
e.
Siblings of the dependent child(ren) who live in the home but are not in the legal
custody of the requesting caretaker due to an established court order, child
welfare involvement or an adoption.
f.
A parent who lives in the home of another caretaker and no longer has legal
custody of the dependent child(ren) who live in the home.
g.
Parent(s) of a minor parent who is requesting assistance for their own child.
3
dependent child(ren) who live in the home but are not in the legal
custody of the requesting caretaker due to an established court order, child
welfare involvement or an adoption.
f.
A parent who lives in the home of another caretaker and no longer has legal
custody of the dependent child(ren) who live in the home.
g.
Parent(s) of a minor parent who is requesting assistance for their own child.
3.
The following individuals are excluded from the assistance unit.
a.
Individuals receiving SSI payments.
b.
Individuals who receive other Title IV benefits such as foster care, adoption
subsidy or Title IV kinship payments.
D.
Members of the Budgetary Unit
1.
The following individuals must be included in the budgetary unit:
a.
Any individual who is part of the assistance unit (to include optional members of
the assistance unit who requested assistance) regardless of whether or not the
individual is eligible to receive assistance.
b.
The spouse of a parent or non-parent caretaker who requested assistance,
regardless of whether or not the spouse has requested assistance for
themselves.
c.
The unborn child of a pregnant parent.
d.
The non-recipient parent(s) of a minor parent.
e.
The sponsor of a non-citizen who is part of the assistance unit (whether or not
the non-citizen is themselves eligible to receive Colorado Works grant
payments).

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

23
2.
The following individuals are excluded from the budgetary unit:
a.
An optional member of the assistance unit who chooses not to receive
assistance for himself or herself.
b.
Individuals who are excluded from the assistance unit as identified in Section
3.604.2.C.3.
E.
A dependent child is considered to be living in the home of a caretaker as long as the caretaker
exercises the responsibility for the care of the child even if the following occurs:
1.
The child or the caretaker is temporarily absent from the home to receive medical
treatment;
2.
The child is under the jurisdiction of the court;
3
d from the assistance unit as identified in Section
3.604.2.C.3.
E.
A dependent child is considered to be living in the home of a caretaker as long as the caretaker
exercises the responsibility for the care of the child even if the following occurs:
1.
The child or the caretaker is temporarily absent from the home to receive medical
treatment;
2.
The child is under the jurisdiction of the court;
3.
Legal custody is held by an agency that does not have physical custody of the child;
4.
The child is in regular attendance at a school away from home.
F.
School-aged, dependent children must be in school, home school, pursuing a GED, or attending
online courses to obtain a high school diploma or GED. A dependent child is still considered to be
a student in regular attendance during official school or training program vacation periods,
absences due to illness, convalescence or family emergencies. County departments must work
with families to enroll children not enrolled in and attending school.
G.
Assistance units may remain eligible and payment for the child shall continue for Colorado Works
when children are absent from the home for a period greater than forty-five (45) consecutive
calendar days for the following reasons:
1.
Child(ren) receiving medical care or education that requires him or her to live away from
the home; or,
2.
Child(ren) visiting a noncustodial parent, as specified in a parenting plan entered by the
court or a parenting plan signed by both parties, the visit not exceeding six (6) months
unless otherwise specified; or,
3.
Child(ren) residing in voluntary foster care placement for a period not expected to exceed
three (3) months. Should the foster care plan change within three months and the
placement become court-ordered, the child is not longer considered to be living in the
home as of the time the foster care plan is changed.
H.
When more than one caretaker exercises responsibility for a child, the following hierarchy shall be
followed. A caretaker:
1.
Is a parent; or,
2
a period not expected to exceed
three (3) months. Should the foster care plan change within three months and the
placement become court-ordered, the child is not longer considered to be living in the
home as of the time the foster care plan is changed.
H.
When more than one caretaker exercises responsibility for a child, the following hierarchy shall be
followed. A caretaker:
1.
Is a parent; or,
2.
Is a relative by blood, marriage, or adoption who is within the fifth degree of kinship to the
dependent child (not to be separated due to death or divorce); or is appointed by the
court to be the legal guardian or legal custodian of the dependent child; or,

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

24
3.
If those identified in a-b above are not available, is a person who exercises responsibility
for a dependent child within the person’s home and provides verification of such
responsibility such as a court order, school or medical records listing the individual as the
child’s contact, collateral contact with child welfare, or another document acceptable to
the county department. the prudent person principle may be used to determine that a
non-parent caretaker other than a guardian, legal custodian, or a relative exercises
responsibility for a child. The individual who exercises responsibility and is highest in the
above hierarchy list shall be deemed the caretaker for the assistance unit.
I.
A parent or non-parent caretaker is considered to be living in the home and may continue as a
member of the assistance unit/ family needs unit if the individual is temporarily away from home if
one of the following occurs:
1.
Is on active duty in the uniformed service of the United States.
2.
Is temporarily absent from the home to receive medical treatment.
3.
Is temporarily absent from the home for less than forty-five (45) calendar days and has
established an intent to return.
J
nue as a
member of the assistance unit/ family needs unit if the individual is temporarily away from home if
one of the following occurs:
1.
Is on active duty in the uniformed service of the United States.
2.
Is temporarily absent from the home to receive medical treatment.
3.
Is temporarily absent from the home for less than forty-five (45) calendar days and has
established an intent to return.
J.
Indian Tribe Eligibility
Members of an Indian Tribe not eligible for assistance under a Tribal Family Assistance Plan are
eligible for Colorado Works.
K.
Assistance for Eligible Refugees
Refugees are qualified non-citizens exempt from the five-year bar. Those refugees eligible for
assistance through TANF/Colorado Works shall submit an application to their county of
residence. Those applications that have been approved shall be referred to the Colorado
Refugee Services Program (CRSP) for other ongoing case management and services offered
through the TANF/Colorado Works program.
1.
The CRSP is responsible for performing the eligibility assessment as required by section
3.607.3 for all refugees referred to them by county departments and will apply uniform
guidelines that apply to all county departments regarding the assessment of refugees.
2.
Based on the assessment of the refugee, CRSP will make recommendations to the
county departments and will apply uniform guidelines that apply to all county departments
regarding the assessment of refugees. These recommendations shall include, at a
minimum:
a.
Whether the refugee is determined to be ready to work.
b.
The type(s) of activities that will be most beneficial to the refugee; and,
c.
The amount and duration of supportive services and other assistance payments
necessary to achieve self-sufficiency for the refugee.
3.
The county department shall consider the recommendations of CRSP and the
recommended supportive payments within the county policy.
L.
Individuals Ineligible for Colorado Works Program
The following individuals shall not be eligible under Colorado Works:
ee; and,
c.
The amount and duration of supportive services and other assistance payments
necessary to achieve self-sufficiency for the refugee.
3.
The county department shall consider the recommendations of CRSP and the
recommended supportive payments within the county policy.
L.
Individuals Ineligible for Colorado Works Program
The following individuals shall not be eligible under Colorado Works:

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

25
1.
Fugitives or fleeing felons;
2.
Assistance units with an adult participating in a strike;
3.
Qualified legal non-citizens or those who are not federally exempt, who entered the
United States on or after August 22, 1996, are ineligible for cash assistance for five (5)
years from the date of entry into the United States.
M.
Penalties for Disqualified or Ineligible Persons
Persons who are required members of the assistance unit, but who are disqualified from receiving
or are ineligible to receive Colorado Works basic cash assistance or diversion due to program
prohibitions or violations, shall be removed from the assistance unit for the purposes of
determining the assistance unit size. Disqualified individuals income must be considered when
determining eligibility without applying income disregards.
The following disqualified or ineligible individuals shall have such month counted as a month of
participation in the calculation of their overall sixty-month (60) lifetime maximum as referenced in
section 3.606.6 when a grant payment is received for others in the assistance unit.
1.
Individuals convicted by a court or whose disqualification was obtained through an
intentional program violation (IPV) waiver for misrepresenting their residence in order to
obtain assistance in two states at the same time shall have their Colorado Works
assistance denied for ten (10) years.
2
m as referenced in
section 3.606.6 when a grant payment is received for others in the assistance unit.
1.
Individuals convicted by a court or whose disqualification was obtained through an
intentional program violation (IPV) waiver for misrepresenting their residence in order to
obtain assistance in two states at the same time shall have their Colorado Works
assistance denied for ten (10) years.
2.
Individuals who have committed fraud as determined by a court or determination of an
IPV by administrative hearing shall result in the disqualified caretaker being removed
from the grant for a twelve (12) month period for the first offense, twenty-four (24) months
for the second offense, and lifetime for the third offense. An IPV from another state shall
be used to determine eligibility for an individual. The level of the IPV established by the
Administrative Law Judge from the other state shall be used to determine the level of the
IPV for Colorado Works. The timeframes established herein shall be used; the timeframe
established from the other state shall no longer be valid.
3.
Individuals who are fleeing felons for the time that that person meets the definition of
fleeing felon as described in 3.601.
4.
Individuals who have failed to apply for a Social Security Number unless a federally
allowable reason, as listed in 20 CFR § 422.107 (2023), exists for not attempting to
obtain a social security number. No later editions or amendments are incorporated.
These regulations are available at no cost from the U.S. social security administration,
1500 Champa Street, Suite 200, Denver, CO 80202, or at https://www.ecfr.gov/. These
regulations are also available for public inspection and copying at the Colorado
Department of Human Services, Office of Economic Security, 1575 Sherman Street,
Denver, CO 80203, during regular business hours. Once that person has taken action to
apply for a Social Security Number, they may become eligible.
6
tion,
1500 Champa Street, Suite 200, Denver, CO 80202, or at https://www.ecfr.gov/. These
regulations are also available for public inspection and copying at the Colorado
Department of Human Services, Office of Economic Security, 1575 Sherman Street,
Denver, CO 80203, during regular business hours. Once that person has taken action to
apply for a Social Security Number, they may become eligible.
6.
Individuals who are non-citizens and do not meet the definition of a qualified non-citizen,
those who fail to prove citizenship or fail to provide proof that they are otherwise possess
a qualified non-citizen status and/or proof of lawful presence.
N.
Minor Parent Applicants/Participants
A minor who is also a parent may apply for Colorado Works.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

26
1.
When a minor parent is not emancipated and has a marital status of single, grant
payments may not be approved unless the minor parent resides with another adult
caretaker or the minor parent resides in another setting which the county has determined
is an appropriate setting.
a.
Counties shall assist minor parents who are otherwise eligible and are not living
in a county approved setting according to the county’s policy to find an
appropriate living arrangement.
b.
Counties shall assist assistance units which include an unmarried minor
parent(s) who has a child at least twelve (12) weeks of age, who has not
completed his or her high school education or GED, and who is not participating
in educational activities or an approved training program, in participating in such
programs within sixty (60) calendar days from the date the initial assessment is
completed for those sixteen (16) or older or within sixty (60) calendar days from
the date the eligibility interview takes place for those under the age of sixteen
d his or her high school education or GED, and who is not participating
in educational activities or an approved training program, in participating in such
programs within sixty (60) calendar days from the date the initial assessment is
completed for those sixteen (16) or older or within sixty (60) calendar days from
the date the eligibility interview takes place for those under the age of sixteen
(16). Participation means enrollment, attendance, or an action otherwise
specified by the county department. Failure to participate without good cause will
result in the termination or discontinuation of Colorado Works basic cash
assistance.
2.
When a minor parent does not live in the home of another caretaker:
a.
The minor parent may not receive benefits until deemed to be in a county
approved setting by the county department unless the minor is emancipated, has
a marital status other than single, or resides with an adult relative.
b.
A minor parent who is emancipated or has a marital status other than single is
not considered to be living in the home of a caretaker even if they are living in the
home of their parent.
c.
A minor who is a parent and does not live in the home of a caretaker will receive
assistance as an adult if approved.
3.
Minor Parents and Caretakers
a.
If the minor parent lives with an unrelated non-parent caretaker who chooses not
to be a member of the assistance unit, the minor must be in a county approved
setting.
b.
If the minor parent lives with an unrelated non-parent caretaker who chooses to
be a member of the assistance unit, the county department may choose if it is
necessary to approve the setting before grant payments are provided per county
policy.
c.
If the minor parent lives with his or her parent, the county department does not
need to approve a setting even if the minor’s parent chooses not to be a member
of the assistance unit.
d
unrelated non-parent caretaker who chooses to
be a member of the assistance unit, the county department may choose if it is
necessary to approve the setting before grant payments are provided per county
policy.
c.
If the minor parent lives with his or her parent, the county department does not
need to approve a setting even if the minor’s parent chooses not to be a member
of the assistance unit.
d.
A minor parent who is the dependent child of a caretaker will receive assistance
as a child if approved even if the caretaker is not included in the assistance unit.
O.
Out of the Home

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

27
1.
For Colorado Works purposes, a client who is out of State temporarily shall be provided
assistance on the same basis as one who is in the state as long as the individual has
established intent to return. The client’s temporarily out of the State status shall not
exceed ninety (90) consecutive days.
2.
A client who is a resident of an institution is not considered to be in the home. A client
shall be considered a resident in an institution when the recipient's stay is at least thirty
(30) consecutive days. Institutions include general medical and surgical hospitals, nursing
homes, assisted living residences, and mental institutions. Residents of an institution who
continue to have the responsibility of a dependent child may receive Colorado Works if
the dependent child also resides in the institution or continues to be cared for in the
home, unless individual needs are provided for through other state.
3.604.3 Program Verifications
A.
The county department shall not require any documentary evidence (verification) and/or written
statements for eligibility determination until the county department receives a signed and dated
application. The client has the primary responsibility for providing documentary evidence for
required verification and the responsibility to resolve questionable information
3.604.3 Program Verifications
A.
The county department shall not require any documentary evidence (verification) and/or written
statements for eligibility determination until the county department receives a signed and dated
application. The client has the primary responsibility for providing documentary evidence for
required verification and the responsibility to resolve questionable information. The county worker
shall assist the client in obtaining the necessary documentation if the client is cooperating with
county workers. The client may supply documentary evidence in person, through mail, by
facsimile, through an electronic device, or through an authorized representative. The county
worker shall accept all pertinent documentary evidence provided by the client and shall be
primarily concerned with how adequately the verification proves the statements on the application
and/or program participation, if applicable. If written verification cannot be obtained, county
workers shall substitute an acceptable “collateral contact” if available, as defined in section 3.601
program definitions and E-F of this section.
If the client is missing any verification, the county department shall request additional and/or
required verifications from the client. the request shall include:
1.
A specific list of verifications necessary to determine eligibility;
2.
The due date for when the verifications must be returned, which shall be eleven (11)
calendar days from the date the verification was requested in writing; and,
3.
Notification that if the client fails to return the verifications by the due date, the county
department shall process the application without those verifications, which may lead to a
denial of grant payments.
If proper verification is not received and a collateral contact is unavailable, the client will be
noticed (in writing or verbally) with information that the county worker will assist with obtaining
verification, provided that he or she is cooperating with the county department
ounty
department shall process the application without those verifications, which may lead to a
denial of grant payments.
If proper verification is not received and a collateral contact is unavailable, the client will be
noticed (in writing or verbally) with information that the county worker will assist with obtaining
verification, provided that he or she is cooperating with the county department.
Verification is an eligibility requirement. Failure to provide requested verification may result in the
case and/or client being denied, closed, terminated, or discontinued. The verification process
shall begin the date the application is date stamped by the county and shall continue throughout
the life of the case, including program participation and applicable verifications for ongoing
redeterminations of eligibility.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

28
B.
Required Primary Verifications
1.
All information received through the Income and Eligibility Verification (IEVS) System
shall be reviewed and verified. Assistance shall not be denied, delayed, or discontinued
pending receipt of information requested through IEVS, if other evidence establishes the
client's eligibility for assistance.
2.
All participating clients shall provide to the county the following information:
a.
Verification of lawful presence in the United States; section 3.604.3.I.
b.
Verification of citizenship or qualified non-citizenship status; section 3.604.I-J.
c.
A Social Security Number (SSN) for each client applying for benefits or proof that
an application for a SSN has been made. Proof of application is only valid for up
to eight (8) months without good cause. The agency shall explain to the client
that refusal or failure without good cause to provide a SSN or a receipt of a SSN
application will result in ineligibility for the client for whom an SSN or receipt is
not obtained. Only the client for whom the SSN or receipt is not provided will be
ineligible, and not the entire assistance unit
ion is only valid for up
to eight (8) months without good cause. The agency shall explain to the client
that refusal or failure without good cause to provide a SSN or a receipt of a SSN
application will result in ineligibility for the client for whom an SSN or receipt is
not obtained. Only the client for whom the SSN or receipt is not provided will be
ineligible, and not the entire assistance unit.
1)
For clients that made application for a SSN at initial eligibility
determination, verification of the SSN must be received prior to the next
recertification.
2)
For clients added to the assistance unit within sixty (60) days of the
certification period expiring, verification of the SSN must be received by
the following recertification.
3)
The county department shall verify the SSNs provided by the assistance
unit with the Social Security Administration (SSA) in accordance with
procedures established by the state department for the State On Line
Query (SOLQ) system.
4)
The county department shall accept as verified a Social Security Number
that has been verified by any program agency participating in SOLQ
system.
d.
Verification of a caretaker’s responsibility for the child(ren) must be provided,
unless the caretaker is the child(ren)’s parent. Verification may include, but is not
limited to, verbal or written confirmation from the child’s parent, a court order,
school or medical records listing the individual as the child’s contact, or collateral
contact with child welfare. The prudent person principle may be used to
determine that a non-parent caretaker other than a guardian, legal custodian, or
a relative exercises responsibility for a child.
e.
Verification of income of any member of the assistance unit or other household
member whose income is used to determine eligibility and payment.
f.
Verification of Colorado residency.
3.
Counties may require further verification of any information that is received that is
determined to be questionable or inconsistent
guardian, legal custodian, or
a relative exercises responsibility for a child.
e.
Verification of income of any member of the assistance unit or other household
member whose income is used to determine eligibility and payment.
f.
Verification of Colorado residency.
3.
Counties may require further verification of any information that is received that is
determined to be questionable or inconsistent. Such a determination must be
documented in the applicant's case file.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

29
4.
An applicant may request an extension of time beyond the forty-five (45) day maximum to
process an application for Colorado Works benefits in order to obtain necessary
verification. The extension may be provided at county discretion. The worker must
document the reason for the extension in the statewide automated system and/or case
file.
5.
All immigrants shall have non-citizen status verified through the Systematic Alien
Verification for Entitlements (SAVE) system. Assistance shall not be delayed or
discontinued pending this verification.
C.
Secondary Verifications
When applicable, secondary verifications for eligibility and program participation, may include, but
are not limited to:
1.
Verification of relationship of a dependent child to other household members;
2.
Verification of good cause, to include good cause for a delay in providing verifications for
assistance, good cause for not cooperating with child support services, and good cause
for not participating in work activities;
3.
Verification of child support, to include information of the noncustodial parent and/or child
support income/expenses as specified in section 3.606;
4.
Verification of school attendance for all school-aged children included in the assistance
unit, including home school, GED, and online attendance;
5.
Verification of work participation;
6
and good cause
for not participating in work activities;
3.
Verification of child support, to include information of the noncustodial parent and/or child
support income/expenses as specified in section 3.606;
4.
Verification of school attendance for all school-aged children included in the assistance
unit, including home school, GED, and online attendance;
5.
Verification of work participation;
6.
Verification establishing allowable absences of an adult or child in the assistance unit if
leaving the state/home and requesting to continue benefits; and/or,
7.
Verification of pregnancy, when no children are in the assistance unit.
D.
Sources of Verification
Counties may use collateral contacts, interfaces, prudent person principle, documentary
evidence, and in some cases, client statement as sources of verification.
E.
Use of a Collateral Contact, Review, and Follow-up
Applications shall be reviewed and any necessary follow-up activities such as collateral contacts,
verifications, etc., shall be initiated within five (5) calendar days of when the county department
obtains information containing the collateral contacts information from the client. Priority shall be
given to those applications where critical and emergent need is apparent.
F.
Requirements for Collateral Contact to Make a Determination of Eligibility
1.
The client shall be given the opportunity to provide documentation necessary to
determine eligibility. When necessary, the county department shall assist the client to
secure documentation. If documentation that is necessary to determine eligibility is not
received, a notice shall be sent to the client to advise him or her of the proposed action to
deny or discontinue the case. The notice to the client shall also include a specific
description of the documentation necessary to determine eligibility.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
cumentation. If documentation that is necessary to determine eligibility is not
received, a notice shall be sent to the client to advise him or her of the proposed action to
deny or discontinue the case. The notice to the client shall also include a specific
description of the documentation necessary to determine eligibility.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

30
In general, the county department shall rely on the client to provide the documentation
necessary to determine eligibility.
2.
A collateral contact is an oral or written confirmation of a household's circumstances by a
person outside of the household. The signature on the application shall be considered
consent for the use of collateral contacts. The county department may rely on members
of the household to provide the name of any collateral contact. If the individual provides
an unacceptable collateral contact who cannot be expected to provide accurate
verification, the county department shall:
a.
Request the name of another collateral contact; or,
b.
Ask for alternative forms of verification; or,
c.
Substitute a home visit to establish a county approved setting when applicable.
3.
Confidentiality shall be maintained when talking with collateral contacts. The county
department shall disclose only the information that is absolutely necessary to obtain
information being sought. If the client fails to provide a collateral contact or provides a
contact that is unacceptable to the eligibility worker, the county worker may select a
collateral contact that can provide information that is needed. Except for contacts to verify
information provided through IEVS, the collateral contact selected by the county worker
shall not be contacted without first obtaining the prior written or verbal approval of an
adult household member or the authorized representative. Collateral contacts for IEVS do
not require household designation or prior contact approval
hat can provide information that is needed. Except for contacts to verify
information provided through IEVS, the collateral contact selected by the county worker
shall not be contacted without first obtaining the prior written or verbal approval of an
adult household member or the authorized representative. Collateral contacts for IEVS do
not require household designation or prior contact approval. The notice of proposed
action shall advise the household that they have the option to consent to the collateral
contact, to provide acceptable verification in another form, or to withdraw the application.
If the household refuses to choose one of the above options, the application shall be
denied.
The case file shall be documented to support action taken by the county department. The
county department shall not determine the household to be ineligible when a person
outside the household refuses to provide information required for the client to resolve a
request for verification (i.e. a former employer will not provide verification of employment
termination and does not respond to attempts for a collateral contact by the county
department). In such scenarios, the prudent person principle must be used to determine
eligibility without the unavailable verification.
Household members who are disqualified or in an ineligible status are not considered
individuals outside the household.
4.
In cases in which the information from another source contradicts statements made by
the household, the household shall be afforded a reasonable opportunity to resolve the
discrepancy prior to an eligibility determination.
G.
The rules contained herein are intended to be sufficiently flexible to allow the eligibility worker to
exercise reasonable judgment to determine when a request for verification is unnecessary
because the facts of the case are clear. In making a certification decision, the eligibility worker
should ask whether his or her judgment is reasonable, based on experience and knowledge of
the program
n.
G.
The rules contained herein are intended to be sufficiently flexible to allow the eligibility worker to
exercise reasonable judgment to determine when a request for verification is unnecessary
because the facts of the case are clear. In making a certification decision, the eligibility worker
should ask whether his or her judgment is reasonable, based on experience and knowledge of
the program.
The prudent person principle may not be used to waive the requirement to verify lawful presence
for clients over the age of eighteen (18).

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

31
The prudent person principle may not be used to verify that a SSN application has been
submitted for a newborn unless the pregnancy was previously verified or the newborn was born in
a colorado hospital.
The prudent person principle may be used to determine that a non-parent caretaker other than a
guardian, legal custodian, or a relative exercises responsibility for a child and/or when
determining good cause for non-cooperation with the workforce development program activities
or child support services.
All case decisions related to the prudent person principle must be documented in case
comments.
H.
Interfaces are acceptable verification sources for Colorado Works.
1.
Income and Eligibility Verification System (IEVS)
IEVS provides for the exchange of information for Colorado Works with the SSA and the
Colorado Department of Labor and Employment (DOLE). The county department shall
act on all information received through IEVS. The county department shall, at a minimum,
prior to approval of benefits, verify potential earnings and unemployment benefits through
DOLE for all applicants, except institutionalized applicants. Benefits shall not be delayed
pending receipt of verification from a collateral contact (e.g., employers)
r and Employment (DOLE). The county department shall
act on all information received through IEVS. The county department shall, at a minimum,
prior to approval of benefits, verify potential earnings and unemployment benefits through
DOLE for all applicants, except institutionalized applicants. Benefits shall not be delayed
pending receipt of verification from a collateral contact (e.g., employers). In cases where
the county department has information that an institutionalized or group home recipient is
working, wage and unemployment insurance benefits matches are required at
application. All other matches will be initiated through IEVS upon approval of benefits.
Through IEVS, recipient SSNs will be matched with source agency records on a regular
basis to identify potential earned and unearned income, resources and assets, including:
a.
The following data shall be considered verified when entered into the statewide
automated system:
1)
SSA (Beneficiary and Earnings Data Exchange/Bendex, State Data
Exchange/SDX) Social Security benefits, SSI, pensions, self-
employment earnings, federal employee earnings; and,
2)
Unemployment Insurance Benefits (UIB).
b.
DOLE wage data shall not be considered verified upon receipt. Additional
verification must be obtained to verify wage information.
c.
At initial application and at redetermination, a client of Colorado Works shall be
notified through a written statement provided on or with the application form that
the information available through IEVS: will be requested and used for eligibility
determinations; shall be verified through sources, such as collateral contacts with
the client, when discrepancies are found by the county department; and may
affect the assistance unit’s eligibility and level of payment.
1)
All verification types obtained by a collateral contact to validate or
invalidate the IEVS discrepancy shall be documented; and,

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)
erified through sources, such as collateral contacts with
the client, when discrepancies are found by the county department; and may
affect the assistance unit’s eligibility and level of payment.
1)
All verification types obtained by a collateral contact to validate or
invalidate the IEVS discrepancy shall be documented; and,

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

32
2)
Case documentation shall be available in the case file or statewide
automated system documenting the action taken on the case within forty-
five (45) calendar days of initial receipt. Case documentation must
include the purpose of the review, the action taken on the case, and how
the determination was made that supported the action taken by the
county department.
d.
The county department shall review and process IEVS within forty-five (45) days.
No more than twenty (20) percent of the IEVS reviewed may remain
unprocessed beyond forty-five (45) days when:
1)
The reason that the action cannot be completed within forty-five (45)
days is the non-receipt of requested third-party verification; and,
2)
Action is completed promptly, when third-party verification is received or
at the next time eligibility is redetermined, whichever is earlier. If action is
completed when eligibility is redetermined and third-party verification has
not been received, the county department shall make its decision based
on information provided by the recipient and any other information in its
possession.
2.
Public Assistance Reporting Information System (PARIS)
The county department shall query PARIS at initial application and at redetermination to
determine whether the client is receiving benefits in another state, veterans’ benefits, or
military wages or allotments.
3.
Systematic Alien Verification for Entitlements (SAVE)
The county department shall query SAVE at initial application and at redetermination to:
a.
Determine whether a qualified non-citizen has a sponsor(s);
b
shall query PARIS at initial application and at redetermination to
determine whether the client is receiving benefits in another state, veterans’ benefits, or
military wages or allotments.
3.
Systematic Alien Verification for Entitlements (SAVE)
The county department shall query SAVE at initial application and at redetermination to:
a.
Determine whether a qualified non-citizen has a sponsor(s);
b.
Verify the non-citizen registration number provided by the client and, if the
number and name submitted do not match, take prompt action to terminate
assistance to the client; and
c.
Determine if there has been a change in the non-citizen’s status.
4.
Colorado Department of Revenue, Division of Motor Vehicles (DMV)
The Colorado DMV may be used by the county department to verify lawful presence and
identity.

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

33
I.
Verification of Citizenship and Lawful Presence
1.
Verification of citizenship in the United States
Citizenship may be verified by a birth certificate, possession of a U.S. passport, a
Certificate of U.S. Citizenship (USCIS form N-560 or NH-561), a Certificate of
Naturalization (USCIS form N-550 or N-570), a Certificate of Birth Abroad of a Citizen of
The United States (Department of State Forms FS-545 or DS-1350), or identification
cards for U.S. citizens (USCIS-I-179 or USCIS-I-197). Documents that are acceptable as
verification of citizenship can be found in the Department of Revenue rules at 1 CCR
204-30, Rule 5, Appendix A and B (Mar. 2, 2021), no later editions or amendment are
incorporated. These regulations are available at no cost form the Colorado Department of
Revenue, 1881 Pierce St., Lakewood, CO 80214 or at https://www.sos.state.co.us/ccr.
These regulations are also available for public inspection and copying at the Colorado
Department of Human Services, Office of Economic Security, 1575 Sherman St., Denver,
CO 80203, during regular business hours.
2
mendment are
incorporated. These regulations are available at no cost form the Colorado Department of
Revenue, 1881 Pierce St., Lakewood, CO 80214 or at https://www.sos.state.co.us/ccr.
These regulations are also available for public inspection and copying at the Colorado
Department of Human Services, Office of Economic Security, 1575 Sherman St., Denver,
CO 80203, during regular business hours.
2.
Verification of questionable citizenship information
The following guidelines shall be used in considering questionable statement(s) of
citizenship from a client:
a.
The claim of citizenship is inconsistent with statements made by the client, or
with other information on the application, or on previous applications.
b.
The claim of citizenship is inconsistent with information received from another
source.
c.
The claim of citizenship is inconsistent with the documentation provided by the
client.
Application of the above criteria by the eligibility worker must not result in discrimination
based on race, religion, ethnic background or national origin, and groups such as migrant
farm workers or Native Americans shall not be targeted for special verification. The
eligibility worker shall not rely on a surname, accent, or appearance that seems foreign to
find a claim to citizenship questionable. Nor shall the eligibility worker rely on a lack of
English speaking, reading, or writing ability as grounds to question a claim to citizenship.
3.
The client whose citizenship is in question shall be ineligible to participate until proof of
citizenship is obtained. If a non-citizen is unable to provide any USCIS document at all,
there is no responsibility to offer to contact USCIS on the non-citizen's behalf.
Responsibility exists only when the non-citizen has a USCIS document that does not
clearly indicate eligible or ineligible non-citizen status. The county department shall
contact the State Department, not the USCIS, to obtain information about the non-
citizen's correct status
le to provide any USCIS document at all,
there is no responsibility to offer to contact USCIS on the non-citizen's behalf.
Responsibility exists only when the non-citizen has a USCIS document that does not
clearly indicate eligible or ineligible non-citizen status. The county department shall
contact the State Department, not the USCIS, to obtain information about the non-
citizen's correct status. The method used to document verification of citizenship and the
result of that verification shall be contained in the case file.
4.
All persons eighteen years of age or older must establish lawful presence in the United
States prior to receiving Colorado Works with the exception of those exempt in the list
provided in this section. The requirements of this section do not apply to clients under the
age of eighteen (18).
a.
In order to verify his or her lawful presence in the United States, a client must:
1)
Produce and provide to the county department:

CODE OF COLORADO REGULATIONS
9 CCR 2503-6
Income Maintenance (Volume 3)

34
a)
A valid Colorado driver’s license or a Colorado identification card
issued pursuant to article 2 of title 42, C.R.S.; or,
b)
A United States military card or military dependent’s identification
card; or,
c)
A United States coast guard merchant mariner card; or,
d)
A Native American tribal document; or,
e)
Any other document authorized by rules adopted by the
Department of Revenue (1 CCR 2204-30, Rule 5, Appendix A,
as incorporated by reference in section 3.604.3.I.1 of these
rules).
b
ticle 2 of title 42, C.R.S.; or,
b)
A United States military c

[Text truncated at 120,000 characters. The full text is on the page linked above.]

## Nearby sections

- [9 CCR 2503-1 (Reserved for Future Use)](https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_1.md)
- [9 CCR 2503-2 (Reserved for Future Use)](https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_2.md)
- [9 CCR 2503-3 COLORADO REFUGEE SERVICES PROGRAM (CRSP)](https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_3.md)
- [9 CCR 2503-4 (Reserved for Future Use)](https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_4.md)
- [9 CCR 2503-5 ADULT FINANCIAL PROGRAMS](https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_5.md)
- [9 CCR 2503-6 COLORADO WORKS PROGRAM](https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_6.md)
- [9 CCR 2503-7 LOW-INCOME ENERGY ASSISTANCE PROGRAMS (LEAP)](https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_7.md)
- [9 CCR 2503-10 ENERGY-ELECTRONIC BENEFIT TRANSFER (E-EBT)](https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_10.md)

---

Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_CO_CCR_9_CCR_2503_6. Check the current official text before relying on it. Not legal advice.