# Ala. Code § 37-2A-6: Section 37-2A-6 Customer Notification > Alabama · Statutes · In force URL: https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-6 ## Section - **Citation:** Ala. Code § 37-2A-6 - **Heading:** Section 37-2A-6 Customer Notification - **Jurisdiction:** Alabama - **Kind:** Statutes - **Status:** In force - **Text as of:** August 14, 2026 - **Source:** Compiled text - **Location:** Alabama Code / Title 37 / Chapter 2A / Section 37-2A-6 ## Text (a) Carriers that become regulated under subsection (a) of Section 37-2A-5 shall send notice to any existing retail customers who will be affected by the change in regulation under subsection (g) of Section 37-2A-4 at least 45 days prior to February 1, 2007. (b) Carriers that become regulated under subsection (c) of Section 37-2A-5 shall send notice to any existing retail customers who will be affected by the change in regulation under subsection (g) of Section 37-2A-4 at least 45 days prior to the carrier’s filing pursuant to subsection (c) of Section 37-2A-4. (c) Carriers that become regulated under subsection (a) or (c) of Section 37-2A-5 shall send notice to any existing retail customer who will be affected by the change in regulation under subsections (b)(2)b. and (b)(3)d. of Section 37-2A-8 at least 45 days prior to the effective date of the change in regulation. (d) The notice provided for in subsection (a), subsection (b), and subsection (c) shall meet all of the following: (1) Be posted on the carrier’s web site and sent to the customer’s billing address via a bill message or a bill insert. An incumbent local exchange carrier may also publish notice in a newspaper of general circulation in the county of the billing address, or an adjoining county if no newspaper of general circulation is published in the county. (2) Summarize the terms and conditions under which the carrier will provide service on and after the effective date of the change in regulation. (3) Notify the customer that he or she may obtain a copy of the terms and conditions from the carrier’s web site or by contacting the carrier’s business office by telephone. (e) A customer who does not cancel service before the effective date of the new form of regulation shall be deemed to have accepted the new terms and conditions in their entirety until he or she cancels the service. No person who fails to receive actual notice, and no person who wishes to reject the new terms and conditions, or any part thereof, but fails to cancel service in a timely fashion shall have, directly or indirectly in any forum, a complaint or cause of action arising out of such failure or wish to reject. ## Nearby sections - [Ala. Code § 37-2A-1 Section 37-2A-1 Short Title](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-1.md) - [Ala. Code § 37-2A-2 Section 37-2A-2 Definitions](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-2.md) - [Ala. Code § 37-2A-3 Section 37-2A-3 Purpose](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-3.md) - [Ala. Code § 37-2A-4 Section 37-2A-4 Jurisdiction of the Public Service Commission](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-4.md) - [Ala. Code § 37-2A-4.1 Section 37-2A-4.1 Certain Providers of Commercial Mobile Radio Services Eligible for Universal Service Support](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-4.1.md) - [Ala. Code § 37-2A-5 Section 37-2A-5 Process for Election](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-5.md) - [Ala. Code § 37-2A-5.1 Section 37-2A-5.1 Waiver of Federal Exemptions, Suspensions, and Modification](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-5.1.md) - [Ala. Code § 37-2A-6 Section 37-2A-6 Customer Notification](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-6.md) - [Ala. Code § 37-2A-7 Section 37-2A-7 Universal Service Programs; Fees; Access to Data Files for Required Administrative Functions](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-7.md) - [Ala. Code § 37-2A-8 Section 37-2A-8 Provision of Basic Telephone Service and Optional Telephone Features](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-8.md) - [Ala. Code § 37-2A-9 Section 37-2A-9 Standards for New Entrants](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-9.md) - [Ala. Code § 37-2A-10 Section 37-2A-10 (Effective until October 1, 2019) Supervision and Inspection Fees](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-10.md) - [Ala. Code § 37-2A-10.1 Section 37-2A-10.1 Application of Fees](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-10.1.md) - [Ala. Code § 37-2A-11 Section 37-2A-11 Interpretation](https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-11.md) --- Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_AL_T37_C2A_S37-2A-6. Check the current official text before relying on it. Not legal advice.