# The Confederated Tribes of the (2015)

> Briefs, arguments, decisions, and more.

URL: https://www.frixlaw.com/law-library/documents/tribal%3Aconfederated_warm_springs%3Aa22f941bf26d50d9

## Record

- **Collection:** Tribal code
- **Document type:** Tribal code

## Text

The Confederated Tribes of the
Warm Springs Reservation of Oregon
and

The Indian Health Service

Annual Health System Report
for the
Warm Springs Indian Reservation

February 9, 2016

2015 Edition
Reporting Information through 2014

2015 Annual Health System Report
Table of Contents

Executive Summary…………………………………………………………....1
SECTIONS
Section 1: Overview of Health Delivery System.………….…………5
Section 2: Customers…………………..………………………….….9
Section 3: Services……………..……………………………………37
Section 4: Resources Availability and Use……………..…………...85
Section 5: Evaluation ………………………………………………117

EXECUTIVE SUMMARY
This Annual Health System Report includes information about the community members
served by the health system at Warm Springs, the services provided and resources
utilized during 2014 and prior years. It is published in response to requirements set
forth within the Joint Comprehensive Plan for the Delivery of Health Services to the
Warm Springs Indian Reservation. In adopting the plan, and the requirements for this
report, the Tribal Council recognized that good and reliable information is needed as a
foundation for developing sound policy and for setting priorities and designing effective
programs to serve the Warm Springs community. The report is also considered an
important tool to communicate information to the community about its health status, and
the services and resources available to provide health services. It is designed to
respond to questions put forth by the health plan.
•
•
•
•
•
•

How do we best know and focus on our customers?
How do we design and deliver high quality responsive health services?
How do we deploy and maximize resources toward a healthier community?
How do we maintain and forge strategic alliances and relationships that augment
and support the overall effort?
How do we assemble and report information to support informed decision
making?
How do we evaluate our progress and our effectiveness?

The health plan sets forth requirements for this report and assigns responsibility to the
Warm Springs Joint Health Commission to direct its publishing and improvement. The
Commission took formal action adopting the format and content of this report, and
recommending information collection efforts to improve it in the future.
The Commission is responsible under the plan…”to adopt coordinated health program
priorities, strategies and action plans each year, and monitor their progress”. Initial
efforts have focused on addressing program deliverables, including reporting, as well as
those reported herein. To guide priorities, the Commission has adopted a strategic
wellness and prevention approach aimed at the following outcomes.
1

1. Each child has had the advantage of knowledgeable care, concern and safety
during its mother’s pregnancy to ensure that child is born with maximum health
and brain development.
2. Each child, during its critical first years of life, has optimal experience with
primary caregivers who are educated and motivated to ensure a healthy happy
start to life.
3. Each child’s experience in early childhood education includes all appropriate
tools upon which to build a healthy happy life.
4. Each school age child is engaged in a system of age specific learning and
incentives for healthy lifestyle and strong interpersonal skills as a platform for a
bright future.
5. Each child having formative and environment related issues has access to a
support and treatment system to ensure that he/she can maximize life
experience and potential.
6. Each young adult at reproduction age already has substantial knowledge of
choices and recognizes his/her obligation to future generations (understand vital
information about brain and character development).
7. Each minor that chooses poorly finds peers, family, local government, health
system and community that are willing to provide positive pressure toward
healthy behavior, including the productive use of leisure.
8. Young adults find a community, government and health system to support
healthy lifestyles, education about child development, etc. They also find
plentiful support and opportunities for education and employment.
9. The community, government and health system coordinate with other institutions
to endure availability of healthy events, including cultural and recreational events
that promote community, pride and belonging. Incentives are available for
individual and family improvement.
10. The community is provided high quality information about health status, health
care available, health risks and opportunities for health improvement.
11. The community, government and health system have created dis-incentives for
minors and adults who engage in continued destructive lifestyles, while at the
same time providing the broadest possible support for those who wish to change.
(explore opportunities for community based detox, aftercare housing and other
needed support.)
12. The Tribe as an employer and government provides incentives and support for
healthy lifestyles (health Education, environmental considerations, wellness
activities – on job recreation/exercise opportunities, etc.).
13. Focused attention and resources toward elders to ensure that the system
supports best possible health status and life experience.
Promotion of
opportunities for younger generations to learn from and engage elders.
14. Community members experience a health system that has its customers as its
primary focus in providing access to needed services.
15. Members of the Tribe occupy a large number of the professional provider
positions within the health care delivery system.

2

This report indicates that the community faces significant health challenges. Overall,
members suffer at great deal from chronic disease and accidents, with a high number of
deaths attributable to chronic liver disease and cirrhosis, diabetes and accidents. It also
reveals that longevity at Warm Springs falls well behind that of the general public, as
well as the American Indian population in the United States. While high relative to other
populations, premature deaths, infant mortality and childhood deaths have decreased
significantly. Diabetes which has been a long standing problem has shown some
improvement in recent years with fewer individuals diagnosed and those afflicted have
better blood sugar control.
Recent studies put Warm Springs children at an
unacceptable level of adverse risk factors. High levels of risk factors are observed
throughout the community, but personal choices underlie the cause of many illnesses
and injuries. Reducing risks and charting a path to better health must be a very high
priority for the health system and the community (refer to Section 2 – Customers)
Efforts to address accessibility to the health system have been a major theme in recent
years. Extended hours and community outreach through the community health
programs have been in place for several years. In 2014 the system initiated a mobile
clinic to serve outlying areas. Indications are that it has been well received. Clinic
physicians no longer see patients at the hospital, which increases their availability at the
health center. Efforts are underway to improve mental health and substance programs,
as well as health education. These programs play a vital role in addressing identified
health risks to the community. Efforts to improve the maternal and child health picture
in the community have resulted in higher immunization rates, lower teen pregnancy
rates and the development of “baby college”, an educational program to prepare young
parents to provide a safe and healthy environment toward a solid start for our most
vulnerable members of the community (refer to Section 3 – Services).
Resources available through federal appropriations to the Indian Health Service (IHS)
have trended upward. The national deficit is expected to limit increases in the coming
years and the system will rely more on alternate resources from Medicare, Medicaid
and Insurance, as well as grants for maintenance and growth. Emphasis placed on
billing is timely as access to alternate resources under the Affordable Care Act has
improved dramatically. The Tribal programs are expected to consolidate all billing
related functions to improve collection capabilities in 2015. The Purchased & Referred
Care Program has been positively impacted by the additional alternate resource
availability leading to savings that can improve care and reserve resources towards
higher cost years in the future, while maintaining the current priority levels (refer to
Section 4 – Resources).
The IHS has adopted Government Performance and Results Act (GPRA) measures to
provide for evaluation of services. Accreditation reviews by outside bodies that are
skilled and evaluation the quality of operations are also conducted. These reports point
to high quality in services provided and highlight a high degree of patient satisfaction
with services received (refer to Section 5 – Evaluation).
The Commission anticipates the ability to report cost vs. value of services. Information
on most recent years has not been made available. Such information is not easily
obtained from existing Indian Health Service financial systems. Further effort will be
3

needed to improve the timeliness and consistency of such information. To respond to
the health plan goal of maximizing resources, it is important to measure efficiency in
utilizing resources.
Overall, the report reflects increased information that is now being maintained and
reported. Efforts are underway to continually improve the ability to collect, maintain and
utilize information to guide management of the system and the future development of
health priorities, strategies and action plans to address community needs.

4

SECTION 1

Overview of Health Delivery System
The Warm Springs health delivery system is comprised of ambulatory care, community
health services, community counseling services and emergency medical transport
(ambulance). Purchased/Referred Care resources (Managed Care) are utilized to
purchase outside services for eligible Indians. The majority of outside services involve
hospital and specialty care not offered by the health delivery system in Warm Springs.
The health delivery system is operated in part by the Confederated Tribes of Warm
Springs, and in part by the Indian Health Service (IHS). Programs being operated by
the system are discussed and depicted in this section, and reflect the connections
between Tribal and Indian Health Service operations and purchased care.
In 2009 the Confederated Tribes and the IHS entered into a Memorandum of
Understanding, creating the Warm Springs Joint Health Commission to oversee the
ongoing development of the health care system and the implementation of the Joint
Comprehensive Plan for the Delivery of Health Services to the Warm Springs Indian
Reservation.
The Tribal Health and Welfare Committee retain its role as liaison addressing
community member access and concerns to the health system and Tribal Council. It
also maintains a role in addressing regional and national health care issues and
developments.
The health care system is confronted with all of the complexities of the national health
care system, including inability of federal and state governments, industry and
individuals to keep up with the rising cost of health care. The demographics of the
nation reflect an aging population, demonstrating longer life expectancy. This creates
increasing demand on the system as the older population uses a proportionally higher
share of the overall health care systems. This national demographic is also present in
5

the Warm Springs community, in that the local population also reflects increasing
portions of the total population in the older age groups.
Advances in technology and new therapies create additional demand, and while more
effective against disease, bring a much higher price tag. The United States (US)
system continues to be based on curative care, with only a modest proportion devoted
to prevention.
At Warm Springs, there has been recognition of the need to improve health status and
wellness.
Resources have been channeled to health promotion and disease
prevention. There has long been recognition that the community can’t “cure” its way to
good health. One major advantage to the partnership forged with the IHS, over that of
other communities, is the ability to coordinate all health system efforts to better serve
and educate the community.
Although the Tribes’ plan calls for a shift from curative to a more preventive orientation,
the payoff is a long-term proposition. Therefore the design of programs and subsequent
allocation of resources must be carefully examined to ascertain the most effective
approaches. This report has been mandated to ensure evaluation and measurement of
progress.
Rural health care is challenged around the nation with distance to hospitals and other
providers, and difficulty in recruiting the health professions needed in a community.
Warm Springs is similarly challenged and recruitment and retention is a major focus.
Attracting and maintaining highly qualified and committed health professionals is
essential.
Throughout the years, the Tribe has contracted various portions of the IHS financed
community health programs, mental health and alcohol and substance abuse programs,
completing that transition in 2008. The Tribe has also appropriated tribal resources and
sought and received grants to enhance the health system, in addition to providing health
insurance for Tribal employees.
The financial vitality of the delivery system has been primarily dependent upon federal
appropriations and, to a lesser extent, collections. In an environment that suggests very
limited increases in federal resources in the coming years, the system will increase its
level of dependence on collections and efficiency of operations.
It is anticipated that there will be grants available from federal, state and foundation
sources, for which there will be heavy competition. The health system will need to be
able to clearly articulate its needs and proposed solutions, all of which will rely on good
record keeping, reporting and data.
The outline on the following page reflects the major health programs and functions as
they are currently operated.

6

Warm Springs Health Delivery System
INDIAN HEALTH
SERVICES
•
•
•
•
•
•
•
•
•
•

TRIBAL HEALTH
SERVICES

Medical Outpatient
Off Site Hospital Services
Dental
Optometry
Podiatry
Pharmacy
SDPI Diabetes prevention
Demonstration Project
(Competitive Grant 2004)
Diagnostic Lab & X-Ray
Administrative Support
Model Diabetes Site of
Excellence Program

JOINT RUN
SERVICES
SDPI Community
Directed Grant
Amputation
Prevention
Program

•
•
•
•
•
•
•
•
•
•
•
•
•

Health Education
Maternal & Child Health
Community Health Representatives
SDPI Community Directed Grant
Nutrition
Public Health Nursing
Medical Social Services
Environmental Health
Mental Health
Alcohol/Substance Abuse
Ambulance
Administrative & Support
Other Grants

MANAGED CARE
Traditional
Traditional
Healers
andand
Healers
Spiritual
Spiritual
Advisors
Advisors

PURCHASED CARE

PRIVATE / REGIONAL PROVIDERS
•
•
•
•
•
•
•

Hospitalization
Inpatient Physician
Special Physicians
Adromed Diagnostic
Emergency Room
Nursing Home
Assisted Living

•
•
•
•
•
•

7

Prosthetics
Medical Equipment
Eyeglasses
Hearing Aids
Specialty Dental Care
Physical Therapy

8

SECTION 2

Customers
How do we best know and focus on our customers?
This section describes our customer base in terms of demographics (age profile, tribal
affiliation, community of residence, alternative resource eligibility, etc.) It also provides
a historical picture of picture of the Tribe’s vital statistics (births, deaths, age of death
and cause). The major diseases in the community and major health risks are also
identified and quantified. This information helps to determine not only the present
conditions, but also the trends that affect the delivery of health services.

9

Summary and Highlights
One of the most positive trends affecting the customers of service is the availability of
Alternate Resources (Figure 2-5). From 2012-2014 the number of patients with
Alternate Resources have increased by 27%. The increase in billable services had a
major impact on reducing the expenditures of the Purchased/Referred Care Program
which is operated by the Tribe through a Contract with IHS.
The Vital Statistics of the Tribal Members have improved dramatically over the last few
years. Years of Productive Life Lost (YPLL, which is a measure of premature deaths) is
the lowest ever recorded at Warm Springs. The number for the latest three year period
(2012-2014) was nearly half of the experience recorded in the prior three year period
(2009-2011) (Figure 2-9). Corresponding infant mortality and early childhood deaths
have decreased significantly (Figure 2-10).
Leading causes of death in the three year period (Figure 2-11) were Cirrhosis,
Accidents and Diabetes. These were the same leading causes in the previous three
years. Each of these conditions is amenable to prevention efforts, but the individual is
ultimately responsible for necessary behavior modification.
Teen pregnancies have averaged 20 per year from 1996-2011. Over the latest period
(2012-2014) these high-risk pregnancies substantially declined to an average of 8 per
year (Figure 2-6).
Recent student wellness surveys indicate that children of the Warm Springs community
have lived with an unacceptable level of adverse risk factors. A community wide effort
is needed to reverse this dangerous trend. Multidisciplinary teams, including the health
system are working on this issue.
The number of patients listed on the Diabetes Register has declined from a high of 460
in 2012 to 402 in 2014. Also the patients with controlled blood sugar have improved to
70.9% from 54% in 2012. This is a very positive trend that has a major impact on the
future health status of the population (Figure 2-4). The number of dialysis patients is
still on the rise and has gone from 12 patients in 2011 to 19 patients in 2014.
Although our overall hospitalization admissions remained fairly stable (342 vs. 349) over
the last two years, the number of hospital days decreased by 5%. Over 33% of our
admissions and 22% of our hospital days were for Obstetrics (Figure 2-15). There were
87 births in 2014, 70 of which were Tribal Members.
There is no recent available data on the health risk factors of the community (Figure 219). Another Behavioral Risk Factor Survey is needed to make comparisons to the
study done ten years ago. It is suspected that the community is making good progress
with many high risk factors. A follow-up study would help determine the effectiveness of
the health promotion effort and identify areas that need additional emphasis.

10

Customers That Use the Services
Purpose: To identify the number of new registered patients, the active clinic patients,
the official IHS user population, and the corresponding trends for each category.
Relevance: New registered patients are those who have not previously accessed
services, including newborns, new eligible residents, and eligible visitors who presented
themselves for service. This is one factor in growth of the service population. Active
clinic patients are those who have actually utilized the service within a three-year
period. This is another indication of the growth of the service population. The IHS
official user population excludes users residing in other services areas, and is used for
resource allocation purposes.
Warm Springs Health and Wellness Center
Year

8000

New
Registrations

Active Clinic
Patients

User
Population

2001

417

6048

5057

2002

471

6302

5375

2003

449

6478

5402

2004

409

6558

5471

2005

346

6612

5564

2006

368

6685

5634

2007

328

6612

5229

2008

370

6703

5298

2009

320

6665

5454

2010

333

6692

5628

2011
2012
2013
2014

338
304
323
278

6672
6680
6651
6595

5669
5649
5772
5737

Active Clinic Patients

User Population

7000
6000
5000
4000
3000
2000
1000
0
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Figure 2-1
11

Customers That Use the Services, Continued
Interpretation: Between 2001 and 2014, new patient registrations have decreased by
approximately 33%. During that timeframe, new patient registrations peaked in 2002 at
471, an increase of 54 patients from the previous year. In 2014, new patient
registrations decreased to their lowest point 278 registrations. In that fourteen-year time
span, the user population has increased from 5,057 to 5,737 (13%) and the population
of active clinic patients has increased by 9%. The user population and active clinic
population have followed the same trends over time averaging a change within 1% in
either direction. New patient registrations in 2007 had the most significant value change
with a decrease of 7.2% for the active user population.

12

Customers Served by Year
Purpose: To identify our patients by community of residence, tribal affiliation and the
associated trends.
Relevance: While services are generally planned and financed for those who reside on
or near the reservation (service area), a significant number reside outside the service
area. Changes in the make-up of visits can impact access and resources.

Patients Served by Fiscal Year
By Community of Residence

2011

2012

2013

2014

Chg(13-14)

Warm Springs Indian Reservation

3,690

3,536

3,630

3,679

49

Madras/Redmond/Bend

1,190

1,266

1,263

1,234

(29)

Maupin/The Dalles/Hood River

85

93

85

77

(8)

Portland/Salem

94

104

110

84

(26)

Other Oregon

440

427

443

428

(15)

Outside Oregon

181

200

185

195

10

TOTAL

5,680

5,626

5,716

5,697

(19)

By Tribal Affiliation

2011

2012

2013

2014

Chg(13-14)

Warm Springs Member

3,990

3,955

4,048

4,038

(10)

Other Oregon Tribes

219

218

225

219

(6)

1,377

1,364

1,350

1,352

2

94

89

93

88

(5)

5,680

5,626

5,716

5,697

(19)

All Other Tribes
Non-Indians
TOTAL

Figure 2-2

Interpretation: Trends have remained stable from 2011 to 2014 with approximately
two-thirds of our patients being Warm Springs Tribal Members and approximately twothirds of our patients residing on the Warm Springs Indian Reservation:
• 2011 – 70.25% Warm Springs Tribal Members; 64.96% residing on Reservation.
• 2012 – 70.3% Warm Springs Tribal Members; 62.7% residing on Reservation.
• 2013 – 70.82% Warm Springs Tribal Members; 63.51% residing on Reservation.
• 2014 – 70.88% Warm Springs Tribal Members; 64.58% residing on Reservation.
In the years, 2013 and 2014, there was a small increase in patients who are Warm
Springs Tribal Members over the 2011 and 2012 patient counts. There was a slight
decrease in patients who are members of Other Oregon Tribes or who have no tribal
affiliation. Patients that are members of All Other Tribes seen an increase of 2.
Between 2011 and 2014, there was a decrease of approximately 1% of patients who
reside on the Warm Springs Indian Reservation. As of 2014, 86% of our patients
resided either on the Reservation or in the Madras/Redmond/Bend area.
13

Age of Enrolled Members of the Confederated Tribes of Warm Springs
Purpose: The relationship exists between the IHS and the Confederated Tribes of
Warm Springs (CTWS), under the Treaty of 1855 and federal law, in whose absence
there would be no service area. Tribal age profile is displayed to support planning.
Relevance: Resource deployment is guided by differences in demands placed on the
system for services by differing age groups.

2011 Census Data and 2014 CTWS Population
12.00%
10.00%

Age Group as a % of Total Population
Age Group as a % of Total Indians
Age Group as a % of Total CTWS Population

8.00%
6.00%
4.00%
2.00%
0.00%

Note: Age Group as a % of Total Indians was an estimate from Census for 2010 at time of Report.

2014 CTWS Population
12.00%
10.00%
8.00%
6.00%
4.00%
2.00%
0.00%

Figure 2-3

14

Age of Enrolled Members of the Confederated Tribes of Warm
Springs, Continued
Interpretation: The CTWS population has a higher percentage of its population in
younger age groups and fewer persons in older age groups than the US general and
Native American populations.

15

Age of Patients
Purpose: To display the age profile of patients who utilize the services over several
different periods.
Relevance: Different age groups place different types of demands on the health
system for services, and require different strategies. Trends advise planning for such
strategies as well as resource allocation.

Patients by Age Group

Age Group

FY 2000
Patients

2011
Patients

2012
Patients

2013
Patients

2014
Patients

0-4

543

677

699

588

618

5-9

460

551

545

532

562

10-19

1,367

1,094

968

984

981

20-29

971

1,077

1,082

1,025

963

30-39

912

719

725

700

714

40-49

738

693

699

659

643

50-59

440

615

633

615

579

60-69

204

397

449

424

441

70-79

98

168

180

166

180

80+

40

62

62

63

57

TOTAL, Patients

5,773

6,053

6,042

5,756

5,738

1,600
1,400
1,200
1,000
800
600
400
200
0
0-4

5-9
FY 2000

10-19

20-29
FY 2011

30-39

40-49
FY 2012

50-59

60-69
FY 2013

70-79

80+

FY 2014

Figure 2-4

Interpretation: The graph reflects that the number of individuals in the over 40 age
group has grown in proportion to the younger age groups over the past several years.
Note: The major upwards adjustment in total patients bears further study and analysis.
16

Alternate Resource Eligibility
Purpose: To identify the availability of alternate resources for active patients and the
corresponding trends. Active patients are displayed by billable and non-billable
categories.
Relevance: The composition of our patient population with respect to alternate
resources measured for two reasons: 1) Managed Care, as payer of last resort, is
directly impacted by alternate resource availability, and 2) the ability to collect for
services directly impacts total collections, which in turn are a significant financing source
for the health delivery system.

Active Patients by Eligibility
Billable

FY 2011

FY 2012

FY 2013

FY 2014

Medicaid Only

1,181

1,455

1,637

2,264

Private Insurance Only

1,269

1,263

1,313

1,109

28

33

29

29

Medicare A Only
Medicare B Only

-

-

-

-

Medicare Part A & B Only

139

138

126

142

Medicare Part D

189

200

217

230

Medicaid & Medicare

30

35

28

35

Medicaid & Private Ins.

842

736

663

1,119

Medicare & Private Ins.

141

142

159

150

Medicaid, Medicare, & PI

10

6

7

7

3,829

4,008

4,179

5,085

278

224

52

67

No Alternate Resource

2,492

2,276

2,277

1,926

Total

2,770

2,500

2,329

1,993

Total Patients

6,599

6,508

6,508

7,078

Total
Non-Billable
Tribal Employee Self-Insurance

Figure 2-5

Interpretation: Over the past four years the number of patients with billable alternate
resources has increased by 33%. Those with Tribal insurance (non-billable) have seen
a significant drop of 76% since 2011. Those with no alternate resources have
decreased by 23%. The increase in patients with alternate resources is due in part to
an aging population becoming eligible for Medicare as well as Medicaid expansion.
Staff works aggressively to ensure that all patients get enrolled in any outside benefits
that they may be eligible for.
17

Tribal Member Births by Age of Mother
Purpose: To identify the changing trend in the age of mothers at the time of childbirth.
Relevance:
Tracking total births is important for planning services and education
efforts. Age of mother also identifies high-risk patients that may require additional or
special services.

Warm Springs Births by Age of Mother
Calendar
Age
Year*
14 & under

Age
15-19

Age
20-24

Age
25-29

Age
30-34

Age
35-44

Total
Births

20
27
23
19
20
39
28
27
41
33
40
29

17
16
14
18
17
21
18
22
31
24
33
30

7
9
12
14
9
10
13
11
16
14
17
14

7
5
7
2
6
7
7
5
6
8
4
6

73
77
70
75
68
108
81
86
111
86
104
87

1996
1997
1998
1999
2000
2008
2009
2010
2011
2012
2013
2014

0
0
0
0
0
0
0

22
20
14
22
16
30
16
21
17
7
10
8

Total

0

203

346

261

146

70

1026

% of Total

0.0%

19.8%

33.7%

25.4%

14.2%

6.8%

100.0%

Figure 2-6

120

Warm Springs Births by Age of Mother
111
104

Number of Births

100

86 86 87

80

2010
2011

60

2012
40

2013
2014

20
0
14 &
under

15-19

20-24

25-29
30-34
Age of Mother

35-44

Total
Births

Figure 2-7
18

Tribal Member Births by Age of Mother, Continued
Interpretation: Information reported through 2000 reflected a large portion of births to
very young mothers. From 2008 to present, total births to the 15-19 year old age range
has continued to trend downward. There were 85 deliveries with two sets of twins for a
total of 87 births.

19

Birth Rate Comparison
Purpose: To compare the Warm Springs birth rate to that of the State of Oregon.
Relevance: This information tracks the trend of birth rates.

Crude Birth Rate
Warm Springs and State of Oregon
Live Births per 1,000 population

Rate
35
30
25
20
15
10
5
0

31
14
1989-1990

18

20

14

1999-2000

13

2008-2009

20

12

2010-2011

18

12

2012-2013

Years
Warm Springs

State of Oregon

Figure 2-8

Interpretation: Past reports reflected a substantially higher birth rate in Warm Springs
than the general Oregon population. The difference reduced by the 2000 report but has
remained fairly consistent since then with a slight decrease noted in 2012.
The statistics for the 2014 Birth Rate Comparison will be finalized through the State of
Oregon Vital Statistics Department in August 2015 and will be reflected in the next
annual report.

20

Average Age of Death, Crude Death Rate and Years of Productive Life
Lost
Purpose: To record and display the number of deaths each year and to relate this to
the Tribal population to produce a rate. A year of productive life lost is a measure of
premature death. Average age of death advises life expectancy of the population.
Relevance: Understanding the trends along with causation is important to understand
how programs can impact on the outcomes, as well as forecasting changing needs as
the population ages.

Average Age of Death
60
55
50
45
40
35
30

Crude Death Rates, Years of Productive Life Lost
19941996

19971999

20002002

20032005

20062008

20092011

20122014

Number of Deaths

83

84

111

103

121

155

117

Crude Death Rate

502

482

608

524

605

774

587

Years of Productive Life Lost

1,889

1,877

1,794

2,141

1,906

2,898

1,594

Figure 2-9

Interpretation: This report reflects a significant loss of life at earlier ages than is
reflected in the general US population, where the average life expectancy was 78.7 in
2011. In 2013-2014, crude death rates remain lower than in the US, but the average
age at death continues to increase and was the highest in over two decades. Deaths
early in life continue to have a disproportionately high impact on the local population,
but the impact is decreasing.

21

Child Mortality Rates
Purpose: To identify the trends in infant and child mortality.
Relevance: Infant and child mortality is a major factor in determining the health of a
community and is helpful in designing intervention strategies to reduce incidence.
Native populations have historically been concerned with high incidence of child
mortality. Emphasis has been placed on this issue and resources increased to address
it.

Child Mortality
Infant:
3 year Avg
Less than Infant Death
Rate*
1 year

Child:
Ages
1-12

3 year Avg
Death Rate +

Teen:
Ages
13-17

3 year Avg
Death Rate +

1995-1997

1

8

47.7

2

11.9

1998-2000

3

4

22.7

3

17

2001-2003

3

3

15.9

3

15.9

2004-2006

4

2

10.1

3

15.1

2007-2009

8

36.8

4

17.4

1

4.4

2010-2012

5

16.6

2

8.6

3

12.9

2013-2014

2

9.6

1

7.5

0

0

* Deaths per 1,000 live births + Deaths per 100,000 population

Leading Cause of Death 2003-2014
Infant:
Cause 1:
Cause 2:
Cause 3:

Accidents
Congenital Malformations, Deformations and Chromosomal Abnormalities
Sudden Infant Death Syndrome
Disorders related to length of gestation and fetal malnutrition.

Child:
Cause 1:

Accidents

Teen:
Cause 1:
Cause 2:

Accidents
Malignant neoplasms

Figure 2-10

22

Child Mortality Rates, Continued
Interpretation: This report reflects the changing nature of infant mortality in the past
decade. In the years 1987-88, there were 4 deaths due to sudden infant death
syndrome (SIDS) and 6 deaths from SIDS from 1991-2007. Since 2007, there have
been no SIDS deaths. Despite the decline in SIDS, infant deaths have occurred from
accidental death and birth defects. From 2008 to 2011 there were 4 deaths from
positional asphyxia due to incorrect cradle board use. With community education this
trend is reversing with no deaths from this since 2011.
The vast majority of childhood and teen deaths in the past two decades are due to
accidental death. The majority of accidental deaths were due to motor vehicle
accidents, though accidental firearm deaths and toxicity from alcohol and inhalants also
contributed in teens. There has been a steady decline in childhood deaths since 1995.

23

Cause of Death
Purpose: To identify trends in the leading causes of death over time.
Relevance: The Health System needs to be constantly aware of the leading causes of
death, and in particular premature death, in order to design and implement effective
health promotion and prevention efforts.

The Five Principal Causes of Death
(Warm Springs 2014 , IHS 2012-2014, US 2013)

Cause 1
Cause 2
Cause 3
Cause 4
Cause 5

Warm Springs

Indian Health Service

U.S.

Chronic liver disease and cirrhosis*
Diabetes mellitus*
Accidents
Malignant neoplasms
Diseases of the heart
*Tied

Diseases of the heart
Malignant neoplasms
Accidents
Diabetes mellitus
Chronic liver diseas and cirrhosis

Diseases of the heart
Malignant neoplasms
Chronic lower respiratory diseases
Accidents
Cerebrovascular diseases

Trends in the Leading Causes of Death (3-yr average), Warm Springs, 1994-2014

Figure 2-11

24

Cause of Death, Continued
Interpretation: Accidental deaths had been the leading cause of death since the
1950’s but over the decades, gradually declining. Since 2001, the rates of motor
vehicle accidents have decreased significantly, likely due to the passage of the Tribal
Seat-Belt Law.
Rates of death related to cirrhosis, cancer and stroke are climbing. Cirrhosis had been
the leading cause of death in 2011, but in 2012 showed a decline. Death from cirrhosis
remains more common among the Warm Springs people than for other Americans.
Cirrhosis is also a major contributor to early death. Alcohol abuse and Hepatitis C
infection are the major contributors to this disease.
Diabetes is a growing concern. The majority of patients with diabetes died from related
heart disease or kidney failure. This remains an area that needs emphasis for our local
population and can be combated through healthier diets, increased physical activity,
and reducing the number of overweight and obese people in our community.

25

Prevalence of Major Chronic Diseases
Purpose: To highlight the prevalence of chronic disease by major condition.
Relevance: This information is vital to understanding the extent of each condition and
the development of effective responses. Chronic diseases account for 70% of all
deaths in the US. The medical care costs of people with chronic diseases account for
more than 75% of the nation’s medical care costs. Chronic diseases account for onethird of the years of potential life lost before age 65.

Patients Identified with
Chronic Disease in 2011 - 2014
FY 2011

FY 2012

FY 2013

FY 2014

Diabetes

600

605

622

627

Ischemic Heart Disease (IHD)

88

100

104

108

Hypertension 18-85 w/HTN DX

500

503

510

512

Asthma

256

286

272

276

Prediabetes/Metabolic Syndrome

970

904

881

515**

Rheumatoid Arthritis

79

81

76

78

Condition

Figure 2-12
** Prediabetes not available in CRS v15.1 so used iCare which has a slightly different logic

Interpretation:
Diabetes, Ischemic Heart Disease, Hypertension, Asthma and
Rheumatoid Arthritis have shown a slight increase over the past year while Prediabetes
continues to show a downward trend over the past two years. The continued decreased
prevalence of Prediabetes/metabolic syndrome likely reflects the efforts made by the
SDPI Program to identify and engage people at risk for diabetes over the past several
years. Community education and events have been used to promote personal health
activities in order to prevent chronic diseases. It is important to continue providing
resources to more effectively engage all people in identifying lifestyle factors that
contribute to chronic disease and to provide support for self health management.
HEALTHY INDIVIDUALS CREATE A HEALTHY COMMUNITY
Data for previous years of Rheumatoid Patients is not easily obtained because it lists
patients that are no longer living also. This list shows the current Active Workload of
Rheumatoid Arthritis Patients.

26

Customer Diabetes Profile
Purpose: To identify the number of patients active in the Diabetes Registry by year,
along with the number of patients who maintained acceptable control of their blood
glucose levels during the past year.
Relevance: Detection of diabetes and control of blood glucose levels are essential to
managing the progression of the disease and delaying or preventing the resulting
damage to the health of the individual. Monitoring this group of patients, counseling and
educational efforts can be a great impact on the health status of the patient and future
health care costs of caring for patients with diabetes.

Warm Springs Diabetes Profile 2008-2014
(Control of HgbA1)
500
450
400
350
300
250
200
150
100
50
0
2008

2009

2010
2011
2012
2013
Patients with Controlled Blood Sugar (HgbA1c<7)

2014

Patients with Controlled Blood Sugar (HgbA1c<8)
Number of Active Patients on the Diabetes Registry

Figure 2-13

27

Customer Diabetes Profile, continued

Warm Springs Diabetes Profile 2008-2014
(Control of HgbA1)
80%
70%
60%
% 50%
40%
30%
20%
2008

2009

2010

2011

% of patients with HgbA1c <7.0

2012

2013

2014

% of patients with HgbA1c <8.0

Figure 2-14

Interpretation: The number of patients in the diabetes registry decreased from 423 in
2013 to 402 in 2014. In order to be active in the Diabetes Registry, patients need to
have made at least one visit for the purpose of improving their diabetes. Patients
receiving their primary care with a provider outside of Warm Springs Health and
Wellness Center (i.e. Veterans Affairs or private physician) are not included as active in
the diabetes registry. Ideal control of HgbA1c (<7%) increased from 47.0% to 47.8%
between 2013 and 2014 for active registry patients. In 2012, IHS changed the goal of
good HgbA1c from <7% to <8% based on national changes in standards of care.
Based upon the new standard, good HgbA1c control (<8%) improved significantly from
65.6% to 70.9% from 2013 to 2014.

28

Hospitalization of Customers
Purpose: To ensure that the Health System is aware of hospitalization rates and
causes and the associated trends.
Relevance: Hospitalization is a measure of morbidity pointing to serious breakdowns in
individual health status, and is a major consumer of health resources. The Health
System needs to respond to the causes of hospitalization and its financial impact.

Managed Care Financed Hospitalization
2012 - 2014

Inpatient Indicators
Total Admissions
Average Length of Stay
Total Hospital Days
Average Daily Patient Load
Emergency Room Visits

2012

2013

2014

220
3.88
854
2.34
1,097

185
3.61
667
1.83
1,146

118
4.09
483
1.32
773

Managed Care Hospitalizations and Those Paid by Other Resources
Warm Springs Patients by Primary Diagnosis
2014
Number of

% of

Number of

% of

Condition

Admissions

Admissions

Hospital Days

Hosptial Days

Obstetrics

115

33.6%

231

22.0%

Motor Vehicle Accidents

2

0.6%

2

0.2%

Other Accidents/Injuries

17

5.0%

97

9.2%

Cancer

7

2.0%

42

4.0%

Heart and Circulatory

24

7.0%

92

8.8%

Respiratory

40

11.7%

112

10.7%

Renal

16

4.7%

69

6.6%

Digestive

44

12.9%

115

10.9%
13.6%

Infectious Disease

36

10.5%

143

Diabetes

7

2.0%

41

3.9%

Substance Abuse

13

3.8%

40

3.8%

Mental Health

8

2.3%

14

1.3%

All Other

13

3.8%

53

5.0%

TOTALS

342

100%

1,051

100%

Figure 2-15
29

Hospitalization of Customers Continued
Interpretation: The two tables (Figure 2-15) on the previous page describe our
hospitalization experience in two different ways. The first table describes the cases for
which the Managed Care Program (MCP) provided payment. The second table is all
inclusive covering cases that were paid by the MCP plus all other cases that were
financed by other alternate resources.
The Managed Care Caseload (first table)
•
•
•
•

The number of hospital admissions declined by 67 (36%) from the experience of
the prior year.
The Average Length of Stay declined by 0.48 (13 %) from the prior year.
The Total number of Hospital Days declined by 184 (28%) from the previous
year.
The Total Number of Emergency Room Visits decreased by 373 (33%) from the
previous year.

The above declines in hospital admissions, average length of stay and emergency room
visits can all be directly attributed to the Medicaid Expansion which was effective
January 1, 2014. In 2014, 66% of our total admissions were financed by the Oregon
Health Plan (OHP) also known as Medicaid. This increased significantly from 47% in
2013.

Total Hospitalization Caseload regardless of payment source (second table)
The actual number of admissions for patients in 2014 regardless of payment source
decreased from the prior year (342 vs. 349 or 2%). Overall hospital days decreased
from 1101 to 1051 (5%). In 2014 the MCP covered 34% of hospital admissions and
46% of hospital days. This was an improvement over 2013 when the MCP covered
53% of hospital admissions and 61% of hospital days.
The total admissions and days by category help us understand which conditions are the
sources of our hospitalizations. As in 2013, the number of obstetrical cases led in both
total admissions (34% - 2014) and days (22% - 2014).

30

Hospitals Utilized and Expenditures
Purpose: To determine the extent of hospitalization at the various facilities within the
areas. This data includes only cases the MCP has spent resources.
Relevance: While this represents an incomplete picture of total hospitalization,
highlights where MCP resources are being expended.

Hospitals Utilized
2014
Admissions

Hospital
Days

St. Charles-Madras
St. Charles-Redmond
St. Charles-Bend
Providence Portland
All Other

74
3
33
4
4

231
10
199
20
23

$190,112
$11,345
$139,540
$346,313
$5,860

Totals

118

483

$693,170

Hospital

Total Cost $

Total Cost per Day

Cost per Day

$823.00
$1,134.50
$701.21
$17,315.65
$254.78

$1,435.13
Figure 2-16

Interpretation: This table reflects the total cost of hospitalization MCP paid for in 2014,
and the number of admissions and hospital days that comprised this cost at the three
major hospitals utilized. St. Charles-Madras accounts for 27% of the total hospital
costs, compared to 56% last year, with St. Charles-Bend accounting for 20%, compared
to 32% last year.
However, it is worth noting that costs were skewed this year by a very unique high cost
oncology case treated at Providence Portland. If this outlier was subtracted, then St.
Charles – Madras would have accounted for 55% (compared to 56% last year), and St.
Charles – Bend would have accounted for 40% (32% last year). Both of these results
are much closer to the historical average for each.
When comparing 2014 to 2013, a decrease of 67 in the number of hospital admissions
financed by the MCP was noted. There was also a corresponding decrease of 184 in
the number of hospital days covered by the MCP. In addition, there was a very
significant decrease of $1,093,009 (61%) in overall hospital expenditures for the MCP in
2014. There was a significant 46% decrease of $1,242 in Total Cost per Day from 2013
($2,678) to 2014 ($1,435).
A substantial decrease in Medicare-Like Rate
Reimbursement to St. Charles-Madras (“Critical Access Hospital”) was largely
responsible for the Total Cost per Day decrease.
31

Hospitals Utilized and Expenditures, Continued
The Average Cost per Day for St. Charles-Madras decreased by $2,367 (74%) over
2013, while the Average Cost per Day for St. Charles-Bend decreased by $1,571
(69%).
The effective use of alternate resources decreases the MCP’s expenditures on
hospitalizations. For example, last year 47% of total admissions financed primarily by
the OHP. Medicaid Expansion in 2014 increased this to 66%. Medicaid Expansion
effective January 1, 2014, was largely responsible for the significant decreases in Costs
seen above. Very significant cost savings attributable to Medicaid Expansion will be
noted repeatedly in future figures in this Report.

32

Emergency Room Utilization
Purpose: Patient utilization of Emergency Room (ER) represents a high cost element
of Managed Care. It is important to monitor utilization to determine how best to reduce
the budget impact.
Relevance: Understanding the volume, cause and timing of ER Visits will provide
insight as to what strategies might be employed to reduce usage.
EMERGENCY ROOM VISITS
ALLERGIC REACT
CARDIOVASCULAR
CELLULITIS/INFECTIONS (impetigo)
CHRONIC CONDIT.
COMMUNICABLE DISEASE
DENTAL
DERMATOLOGY (includes spider bites)
DRUG/ALCOHOL
ENT (ear, nose, throat)
EYES
GI
GU
HEADACHES
MEDS ONLY / DRESSING CHGS
MISCELLANEOUS
NEUROLOGY
OB-GYN
ORTHOPEDIC (musculoskeletal)
PULMONARY
PSYCHIATRIC (MENTAL HEALTH)
SNAKE BITE
TRAUMA
ASSAULT
GUNSHOTS
LACERATIONS/BURNS/CONTUSIONS/
MVA
POISONS (ingested/breathed)
SEXUAL ASSAULT
DROWNING
OTHER
TRIAGE ONLY
VIRAL SYNDROME
VASCULAR (blood) - anemia/hem
TOTALS

2009

2010

2011

2012

2013

2014

7
67
49
37
2
15
22
111
116
11
121
75
44
2
78
34
14
199
136
23
1

3
73
67
26
5
29
16
140
102
23
125
96
50
5
61
39
17
209
106
24
0

11
53
76
42
13
19
45
69
120
15
129
77
48
7
32
41
17
169
104
30
0

14
49
78
31
12
30
19
59
85
7
106
80
35
4
28
12
9
187
70
20
0

10
80
83
31
22
23
18
76
79
11
134
73
29
2
46
14
22
201
78
19
1

10
45
47
19
4
25
10
30
43
8
82
56
14
1
29
21
15
99
89
10
1

17
1
201
15
2
0
0
5
43
8

36
1
217
12
10
2
0
2
9
10
18

20
1
106
19
4
0
0
42
2
18
7

22
1
131
22
10
1
0
18
0
13
0

13
1
159
11
10
1
0
6
0
9
1

3
0
90
4
0
1
0
1
0
23
0

1,441

1,485

1,297

1,109

1,239

773

COST (As Of 4/2/15) $790,176 $778,472 $794,683 $739,859 $880,062 $227,272
$548
$524
$613
$667
$710
$294
COST PER VISIT
Note: The above data is for St. Charles - Madras ER care at other hospitals is an extremely small portion of the whole.
MVAs are not counted in the total, and since 2010 assaults have not been counted in the total; however, the principal
diagnosis is counted. As an example, because this is a Diagnosis chart, pt may have been in an MVA and may have
a broken leg, and would thus be counted in the orthopedic category.

Figure 2-17

33

Emergency Room Utilization, Continued
Interpretation: After two consecutive years of decreases in ER visits (188 decrease
from 2010-2011 and a 200 decrease from 2011-2012), there was a 12% increase from
2012-2013 of 130 ER visits. However, ER cost per visit has increased each of these
three years (albeit by a smaller % increase each year), from $524 in 2010, to $613
(17%) in 2011, to $667 (9%) in 2012, to $710 (6%) in 2013.
The trend was reversed in 2014! Due primarily to Medicaid Expansion which started
January 1, 2014, cost significantly decreased by $652,790 (74% decrease).
The MCP was unable to capture data for patients presenting to the ER as OHP patients.
Thus, it is important to note the above totals for ER visits include some, but not all, visits
for which MCP is not responsible (i.e. OHP), while the “COST” is the total amount paid
by MCP for ER claims.

EMERGENCY ROOM VISITS - TIMES / DAYS

0800-2000,weekdays (8:00am-8:00pm)
2000-2400, weekdays (8:00pm-midnight)
2400-0800, weekdays (midnight-8:00am)
0800-1600, sat, sun (8:00am-4:00pm)
1600-2400, fri, sat, sun (4:00pm-midnight)
2400-0800, sat, sun, mon (midn-8:00am)
TOTALS

2009

2010

2011

2012

2013

2014

445
210
151
221
311
103

471
237
169
182
330
96

474
233
112
225
185
68

490
226
60
136
84
113

500
267
74
154
130
114

298
175
31
82
90
97

1,441

1,485

1,297

1,109

1,239

773

Figure 2-18

Interpretation: Emergency care is a critical component of the overall healthcare
system. However, there has been a national trend towards increased utilization of ER
services provided for what would be more appropriately cared for in an ambulatory care
setting. Locally, that trend exhibits itself by increased utilization of St. Charles – Madras
ER when the IHS Clinic would be much more appropriate. These statistics support that
trend in the past five years, with ER visits on weekdays between 0800-2000 hours
ranging within a narrow margin from a low of 445 in 2009 to a high of 481 in 2012, with
2014’s total of 459 below the five year average of 466.

34

Major Community Health Risk Factors
Purpose: To highlight community health risk factor surveys most recently identified
through behavioral risk factor surveys conducted in 2006.
Relevance: Behavioral risk factor survey is a scientific method of quantifying risks.
The prevention orientation of the program requires on-going examination and program
and strategy adjustments which relate to changes identified.

Health Risks Most Recently Identified:
•
•
•
•
•
•
•
•
•
•
•

Estimated % of Population Affected*

Motor Vehicle Accidents
Tobacco Use
Alcohol and other Drug Use
Overweight/Obesity
Hypertension
Diabetes
High Cholesterol
Arthritis
Mental Health / Suicidal thought
Abuse (various)
Unintentional Injury

Perceived Health Status: Poor
Perceived Health Status: Fair

45.0%
44.0%
45.0%
75.0%
24.5%
18.6%
21.7%
26.4%
14.0%
30.0%
71.1%
4.4%
29.1%
Figure 2-19

* 2006 – Behavioral Risk Factor Survey

Interpretation: All of the most prevalent risks identified can be reduced through
lifestyle changes and other personal choices. Improvement in health status can be
expected through reducing these risk factors.
Improving the health status of the Warm Springs Community and containing costs
associated with our health services is dependent upon reducing the health risks
described above. Repeating this survey should be considered so that we may measure
progress in reducing risk factors. Also it would be helpful to know how the Warm
Springs Community compared to other Northwest Tribes who have also been surveyed.

35

36

SECTION 3

Services
How do we design and deliver high quality responsive health services?

The comprehensive health plan anticipates an ongoing review of services being
provided and other information that will aid in understanding the deployment of
resources to provide them. Workload measures aid in understanding how patients are
accessing the health system.
This section describes the workload associated with each of the health care
components. The workload is a function of patient demand and available staff. The
information is useful to determine staffing priorities and what adjustments need to be
made to better provide more access to services. The efficiency of various services can
also be evaluated. For example, how well does the workload conform to the priorities
identified by the Health Commission? How effective and efficient has been the
extension of clinic hours? How has the outpatient work load changed since August 15,
2013, when the doctors transitioned out of inpatient coverage at St. Charles Hospital –
Madras.
It has been a long-standing goal of the CTWS Tribal Council that the Warm Springs
Community be a healthy community. The Warm Springs Health and Wellness Center
(WSHWC) fully supports the Tribes’ goal and we believe we can best help meet this
goal by focusing on the care provided at the WSHWC and more importantly to work in
partnership with each patient to improve their health.

37

Areas of Focus that Supports Improved Patient Care:
• Since summer of 2013, the WSHWC has been working with the Community
Health Nurses to provide health care throughout the community in the Mobile
Health Clinic.
• Along with community partners, the WSHWC will review the professional staff
needs and make necessary changes.
• With focus on care provided, anticipated increased access to provider
appointments each day.
• The service unit will continue to work closely with the St. Charles Hospital –
Madras to ensure that community patient needs are met.
A significant portion of program information has not been maintained for items to be
reported. New reporting mandates are being implemented to assure that the needed
information will be available to future reports.

38

Summary and Highlights
In an effort to improve accessibility to outpatient care, there have been a number of
changes made. In October 2014 a new Mobile Clinic began service to the Community.
There seems to be a good acceptance of this service but accurate utilization statistics
will not be available until next year’s report. Extended hours of clinic operations
continue, but the associated workload has remained stubbornly low. Now that the clinic
physicians no longer see patients in the hospital, it does increase their availability at the
Health & Wellness Center during normal hours.
Because of a very stable population, a fairly stable workload is reported for most of the
acute care services.
The Medical, Dental, Pharmacy, Laboratory and X-Ray
Departments have experienced very little change in workload over the past four years.
On the other hand, the preventive clinical activities have grown considerably in concert
with the priorities of increasing health promotion/prevention. Over the last two years
Podiatry workload increased by 13%, Optometry by 50% and the Diabetes Program by
13%.
Infant immunization levels are now back over 90%. The Maternal Child and Health
Program continues to follow all pregnancies, particularly the high-risk group. Of the 87
deliveries, 65% were considered moderate or high risk.
The health system initiated a new program referred to as “Baby College” which is an
educational program to assist new mothers to support healthy child development.
Mental Health and Alcohol Services had disappointing results in 2014. There is
obviously a mismatch between the extent of the problems and the level of service
utilized. Is this a demand problem, an accessibility problem, a staffing problem or a
data problem? There is an awareness the data must be improved to better understand
the problem (Figure 3-17, Figure 3-18).
The Family Preservation Program, established in 2014 provided services to 146
children, 137 of which avoided protective care and were able to continue living in their
home, with supportive measures.
Purchased/Referred Care had a fantastic year in 2014, attributable to an increase in
availability of Alternate Resources. There was a significant decrease in expenditures
and as a result an impressive increase in savings over that period of time. The
Affordable Care Act together with the application of Medicare Like Rates and a very
vigilant management have all contributed to this very positive development.
Purchased/Referred Care financed hospital admissions declined by 36% from 20132014. The average length of stay was 13% less than the prior year. Hospital Days paid
by Purchased/Referred Care declined by 28%. Emergency Room visits financed
decreased by 33% from the previous year.
Ambulance calls dispatched increased from 1477 in 2013 to 1751 in 2014, an increase
of 19%. Patients transported increased slightly from 626 to 671. The number of calls
39

with Substance Abuse as a factor increased from 96 to 227 which represent an
alarming increase of 136% (Figure 3-22).
KWSO 91.9FM has become a great partner in the health education process. There
were 13,850 health related public service announcements in 2014. Spilyay Tymoo has
also been supportive with 241 articles and 408 announcements that were health related.
Included in the 2014 report are a number of services and programs not previously
represented. The information will be further developed to see if it does represent the
appropriate measures of utilization and services. It will be more meaningful when
comparisons are made over time.

40

Medical Services
Purpose: To identify the Medical Program workload directly associated with patient
contacts by provider category for each year and the associated trends.
Relevance: Workload measures are useful to describe overall program growth, plan
resources – particularly personnel requirements. Two issues that must be decided
relate to future hospital inpatient care and extended hours of operation.
Medical Department
FY2011

FY2012

FY2013

FY2014

Medical Visits by Provider
Physicians
Mid Level Practitioners
Nursing Staff

11,579
4,591
4,785

11,459
3,920
3,961

10,057
5,297
4,249

8,600
5,933
4,357

Total Medical Visits

20,955

19,340

19,603

18,890

Workload Factors
Clinic Days
Average Visits Per Clinic Day

250
84

250
77

250
78

250
76

Total FTE's In Medical Department
Physician FTE's
Mid-Level Practitioner FTE's
Avg Annual Visits Per FTE
Avg Annual Visits Per Physician FTE
Avg Annual Visits Per Mid-Level FTE

21
5.5
2
998
2,105
2,296

22
5.0
2
879
2,292
1,960

22
4.0
2.5
891
2,514
2,119

21
4.0
2.5
900
2,150
2,373

Extended Hours of Service
Days of Late Clinic
Hours of Service (M-Th, 7pm)
Visits
Visits Per Hour of Service

202
404
869
2.2

202
404
902
2.2

114
228
741
3.3

201
402
851
2.1

Hospital Patient Count
Hospital Visit Count
Average Hospital visits per patient
Average Hospital patients per day
Average Hospital visits per day

476
2,107
4.4
1.3
5.8

381
1,654
4.3
1.0
4.5

325
1,378
4.2
0.9
3.8

2
2

Mid Level Practitioners

Nursing Staff

Physicians

14,000

N/A
N/A
N/A

12,000
Number
of Visits

10,000
8,000
6,000
4,000
2,000
FY2011

FY2012

FY2013

FY2014

Figure 3-1
41

Medical Services, Continued
Interpretation: From 2011 to 2014, the medical department averaged 19,697 medical
visits per year. Of those visits 10,424 were physician visits, 4,514 were seen by midlevel providers and 4,338 were nursing visits. The average number of visits per day
was 80 over a 250 day time-span. There was an average of 21.5 Full Time Employees
(FTEs) in the medical department including five physicians and two mid-level providers.
Each FTE physician had an average of 2,265 visits per year and each FTE mid-level
provider had an average of 2,187 visits per year. FTE physicians had approximately
3.5% more visits per year than mid-level providers.
There was an average of 180 days when the clinic was open late for extended hours
from 2011-2014 and during those times the late clinic averaged 2.1 medical visits per
hour.

42

Podiatry Program
Purpose: The practice of podiatry is to preserve human movement. We only get one
pair of feet and we have to keep them healthy in order to carry us through our life’s
journey. In each of the podiatry program service areas, we aimed during 2014 to teach
each person to “Walk Well” at the highest level of ambulatory ability; given each
person’s physical potential, whether impaired or not.
Relevance: There is an old saying “if your feet hurt, everything hurts” and perhaps
even suffers is likely true to one degree or another; therefore it is relevant to provide
excellent and up-to-date podiatric medicine, foot and ankle surgery, as well as wound
care. The Podiatry Program provides age appropriate extremity education so that lower
extremity health and wellness becomes a proactive and preventative art practiced by
patients. Some patients already demonstrate these preventative measures and the
program does their best to educate all clients on proper foot care so that their travels
can be as problem-free as possible.

Podiatry Department
FY2011
Podiatry Visits
Clinic Visits
Missed Appointment Rate
Workload Factors
Clinic Days
Average Visits per Clinic Day
Average Visits per Year
Nature of Visits
PT visit with Diabetes
PT visit with Open Wound
Comprehensive or Annual DM Ft Exam
Office Procedure Performed
OR Case
Hospital Patient
Other Visit Reasons
Total Podiatry Visits (Some patient visits include multiple problems)

FY2012

FY2013

FY2014

1,753
18%

1,608
21%

1,751
24%

1,976
23%

170
10

143
11

143
12

155
13

813
313
97
489
10
64
473

615
223
105
376
4
19

808
297
108
464
15
87

886
359
133
508
9
2

503

433

469

1,753

1,685

1,824

1,987

Figure 3-2

Interpretation: Education, patient training and patients’ decisions to change take time
so pure numbers of patients seen don’t tell the complete story. Again this year (2014)
more people were getting better about Diabetes Mellitus (DM) foot care prevention
resulting in less numbers of serious foot infections and wounds. Increased numbers of
patients were treated, even with procedures in the clinic rather than in the hospital
setting.

43

Dental Services
Purpose: To identify the Dental Program workload by provider category. For each
year, to determine the impact of broken appointments and to identify the categories of
care provided.
Relevance: Workload measures are useful to describe overall program growth and
plan resources in particular personnel requirements. Broken appointments represent a
loss of resource capability and waste of health resources. The categories of care
describe the patient service needs.

Dental Department
FY2011

FY2012

FY2013

FY2014

Dental Visits by Provider
Dentist Visits
Hygienist Visits

4,342
758

4,657
713

4,558
818

4,203
899

Total Dental Visits

5,100

5,370

5,376

5,102

Missed Appointments
No Shows (Broken Appointments)
Broken Appointments vs Total Visits

408
8%

265
5%

664
8%

956
5%

Workload Factors
Clinic Days
Average Visits Per Clinic Day

250
20

250 249(snow day)
21
22

250
20

Total FTE's
Average Annual Visits Per FTE

12
443

13
413

12
448

12
350

Categories of Care
Preventive
Restorative including Crowns
Dentures including Bridges
Surgical
Orthodontic
Endodontic
Diagnostic

6,524
2,558
134
1,067
6
304
8,920

6,950
2,856
115
985
8
324
6,749

7,295
2,888
169
1,106
27
251
6,700

8,030
2,556
85
826
7
270
7,111

Total Identified Problems Treated

19,513

17,987

19,193

18,885

Figure 3-3

Interpretation: In 2014, Broken Appointments were still around 20%, which appears to
be average. The Dental Services program maintains call lists and lists of employees
that are in need of exams that can be pulled from, which has helped keep chairs full.
Dr. Ashton’s part time position was replaced with a full time Dentist. Two new Dental
Assistants will be added soon.
44

Pharmacy Services
Purpose: To identify the Pharmacy Program workload.
Relevance: Workload measures are useful to describe overall program growth and
plan resources – both personnel and drug cost.
Pharmacy
FY2011

Prescriptions Filled

FY2013

FY2012

FY2014

New Prescriptions

54,672

Refills

28,360

53980
27211

53415
26125

50464
26479

83,032

81,191

79,540

76,943

Clinic Days

251

250

253

251

Avg Prescriptions per Clinic Day

331

325

314

306

34,567

33,688

33,622

33,975

2.40

2.41

2.36

2.26

Total Prescriptions
Workload Factors

Visits to the Pharmacy
Prescriptions per Pharmacy Visit
Total FTE's
Avg Annual Prescriptions Per FTE

6.8

6.0

6.8

6.8

12,211

13,532

11,697

11,315

Pharmaceuticals
Total Expenses

$

Avg Cost Per Perscription

$

796,241

$

9.59 $

Rx for Patients outside Service Area

784,700

$

9.66 $
Unavailable

791,276

$

753,909

9.95 $

9.79

Unavailable

Unavailable

Figure 3-4

Interpretation: Workload in 2014 as compared to 2013 was down 4% in the number of
prescriptions filled. The number of prescriptions per FTE also decreased by about 4%.
However, for the first nine months of 2014, the pharmacy was understaffed by one full
FTE pharmacist. Additionally, training of new staff (resident and technician) may have
contributed to decreased prescriptions per FTE.
The decrease in the number of prescriptions per FTE is related to increased FTE (from
6.0 to 6.8) as well as the decrease in total prescription number. The total number of
prescriptions has steadily decreased compared to four years ago.
Drug costs as compared to 2013 remain stable. Average cost per prescription has also
remained stable. These changes likely reflect fluctuations in drug costs as well as
changes and additions to the formulary. Drug costs will continue to fluctuate as existing
formulary drugs are becoming available generically at lower costs, as well as newer,
more expensive agents being added to the formulary.
45

Pharmacy Services, Continued
The average number of prescriptions filled per day remains consistent for the last four
years. We continue to manage patients in four pharmacy-based clinics as well as
provide medication therapy management services and adult immunizations over this
period of time, despite continued lack of staff. Pharmacy works closely with Tribal
programs including Community Health Nursing, High Lookee Lodge and Warm Springs
Corrections.

46

Diagnostic Services
Purpose: To identify the workload associated with the diagnostic services (X-Ray and
Medical Laboratory).
Relevance: Workload measures are useful to describe the overall program growth and
plan resources for personnel and supplies necessary.

Diagnostic Services - X-Ray
FY2011

FY2012

FY2013

FY2014

Total X-Ray Exams

1,645

1,649

1,711

1,713

Workload Factors
Clinic Days
Average Exams per Clinic Day
Total Patients
Average Exam per Patient
Total PCPV's
Average Exams per PCPV
Total FTE's
Exams per FTE

250
6.58
1,556
1.06
15,839
0.10
1
1,645

250
6.60
1,468
1.12
14,980
0.11
1
1,649

250
6.84
1,493
1.15
16,568
0.10
1
1,711

251
6.82
1,606
1.07
15,757
0.11
1
1,713

Imaging Exams

Figure 3-5

Interpretation: Between 2011 and 2014, there was an average of 1,680 X-ray images
completed each year. Throughout that time span, there was an average of 7 X-ray
images per day completed. An average of 1,531 patients received approximately 1.10
visits each between 2011 and 2014.

47

Diagnostic Services, Continued

Diagnostic Services - Medical Laboratory
FY 2014

FY2011

FY2012

FY2013

Medical Lab Tests
Tests collected in the Lab
Tests collected outside the Lab
Tests performed off-site

85,069
3,407
6,561

77,797
3,407
6,422

76,743
3,173
5,473

59,257
12,570
19,332 *

Total Lab Tests Ordered

95,037

87,626

85,389

71,827

Workload Factors
Clinic Days
Tests Ordered per Clinic Day
Total Primary Care Provider Visits
Average Tests per Visit
Total FTE's
Tests per FTE

250
380
16,170
5.9
5.0
19,007

250
351
15,379
5.7
5.0
17,525

250
342
16,568
5.2
5.0
17,078

250
287
15,757
4.6
5.0
14,365

Category of Tests Ordered
Hematology
Chemistry
Bacteriology
Urinalysis
Referred Procedures (send Outs)

25,707
63,347
831
5,152

25,707
55,936
831
5,152

19,491
60,491
939
4,468

7,981
39,610
1,752
3,152
19,332

Total Lab Tests Ordered

95,037

87,626

85,389

71,827

* Tests performed Off-Site are not counted in the Medical Lab Tests Total

Figure 3-6

Interpretation: Due to spacing issues in EHR, data was purged from the Electronic
Lab package. Data is not lost but stored in another electronic PCC file. Pulling data
from this file is very tedious. When a new Lab Manager is hired, Management will
discuss with the new Manager the best way to pull and maintain Lab workload data.
The 2013 and 2014 numbers vary due to the purging of data.

48

Optometry Services
Purpose: To identify the Optometry Program workload for each year. To determine
the impact of broken appointments per year. To identify the categories of care
provided.
Relevance: Workload measures are useful to describe the overall program growth and
plan resources accordingly. Broken appointments represent a loss of resource
capability and a waste of health resources.

Optometry Department
FY2011

FY2013

FY2012

FY2014

Optometry Visits
Clinic Visits
Missed Appointment Rate

1,973

1,663

1,941

2,912

22%

16%

18%

22%

220

220

220

220

Workload Factors
Clinic Days
Average Visits per Clinic Day

9

8

9

13

2.0

2.0

2.0

2.0

Refractions

795

821

832

1,034

Diabetic Eye Exam

264

308

309

266

Contact Lens Visit

45

56

39

66

Medical Visit

-

-

-

Early Childhood Education Visits

31

53

60

-

Glasses Repair/Adjustment

350

372

338

732

Other

488

53

363

814

Total FTE's
Nature of Visits

-

Figure 3-7

Interpretation: The Optometry department saw a significant increase in the number of
patient visits this past year even without the services of a full time replacement of a
fourth year Optometry student. Dr. Dziuk has increased the number of appointment
slots available in a day.
The rate of patients who do not keep appointments is up slightly over the past year.
The number of diabetic patients seen in the clinic is down slightly from last year.
The number of patients seen in most all categories has increased over the years except
for staff levels, which remain at 2.

49

Purchased and Referred Care
Purpose: To identify workload of the Managed Care Program (MCP).
Relevance: To assure effective processing and management of resources.

Purchased and Referred Care
FTEs

Number of Obligations

Funds Obligated

2005

7

8,190

$4,905,541

2006

7

6,120

$5,049,015

2007

7

5,022

$3,447,919

2008

7

7,162

$3,881,990

2009

7

9,136

$4,953,270

2010

7

9,757

$5,185,344

2011

7

9,099

$4,999,277

2012

8

8,667

$5,521,545

2013

8

8,861

$5,376,701

2014

7

6,930

$2,726,209

Staffing & Other Workload

Figure 3-8

Interpretation: The Number of Obligations/Funds Obligated reflects the implementation
of Priority I’s in 2005 and the elimination of specialty clinics in 2006; thus, the decrease
seen from 2005 through 2007. The Tribal Council passed a Resolution funding some
non-Priority I healthcare implemented late 2007, and 2008 and 2009 reflected increased
healthcare coverage funded via “carve-outs” from MCP reserves accumulated through
Medicare-Like Rate savings; thus the increase seen from 2007 through 2010. During
2010 there was an expansion of Priority I’s back to full coverage of Priority I-IV’s.
Significant personnel time was involved in the implementation of Medicare-Like Rates
reimbursement, but was time well spent as exhibited by the documented savings found
in Figure 4-12. The implementation of Medicaid Expansion on January 1, 2014 had a
significant impact, resulting in the 22% decrease in Number of Obligations from 2013.
This era of healthcare transformation, with the implementation of Coordinated Care
Organizations (CCO’s) in 2013, preparing for implementation of the Oregon health
insurance exchange (Cover Oregon) for potential 2013 October enrollment, and, more
importantly, January 2014 Medicaid Expansion, has greatly increased the complexity of
MCP processes.

50

Community Health Nursing Services
Purpose: To identify the workload associated with the Community Health Nursing
(CHN) Program.
Relevance: Workload measures are needed to assess program growth, personnel
requirements and efficiency.

Services Provided by Category

2011

2013

2012

2014

Prenatal

29

-

-

-

Post Partum

-

-

-

-

34

42

58

1,274

1,380

1,137

Well Child
Immunization

1,034

Diabetes

12

Cardiovascular

48

Mental Health

60

Sexually Transmitted Infections

42

66

145

202

Family Planning

95

135

213

201

Phone Contact/Follow-ups

545

213

219

261

Other Activity

594

614

898

1,537

2,339

2,336

2,897

3,516

1,046

742

892

1,100

748

666

1,039

886

1,794

1,408

1,931

1,986

Total Days of Service

250

250

250

250

Average Visits Per Day

7.2

5.6

7.7

7.9

Total FTE's

2.0

1.8

2.0

3.0

Average Visits per FTE per year

897

782

966

662

Total Services Provided

Visits by Location
Out of Clinic Visits
Clinic Visits
Total Community Health Nurse Visits

Figure 3-9

Interpretation: The CHN Program was fully staffed for eight months of 2014 with three
full-time nurses. The third nurse was hired to implement a new program to case
manage patients being discharged from the regional hospitals who are not eligible for
Home Health/Hospice Services. The goals for this new program are to reduce hospital
readmissions and to provide a network of services to support our community members
to return back to optimum health after a serious illness.
51

Community Health Nursing Services, Continued
The top 10 leading Purposes of Visit managed through the CHN Program include
(highest to lowest):
•
•
•
•
•
•
•
•
•
•

Vaccinations
Corrections Care
Health Counseling/Surveillance
Sexually Transmitted Infections
Contraception
Routine Child Health
Protective Care Visits
Pregnancy Testing
Diabetes Care/Follow up
Laboratory testing/Blood Draws

Other activity includes case review/coordination, education provided, screening and
physician ordered treatments.

52

Maternal and Child Health Program
Purpose: To identify the number of births and those to tribal members. To determine
the number of high risk pregnancies and high risk infants. To identify the workload of
the program.
Relevance: The Maternal and Children Health (MCH) Program workload is directly
related to number of pregnancies and births managed each year as well as those
identified as high risk. High-risk clients require more intensive services.

Maternal and Child Health (MCH)
2011

Total number of births
Total number of births (Tribal members)
Number of high risk pregnancies
Number of high risk infants identified*
Prenatal Home Visits
Post-Partum Home Visits
Other Home/Office Visits
Number of Hospital Visits
Number of Birthing Classes
Total Number of Participants

2012

111

104
82
33
39
52
150
399
72
43
181

87
70
37
36
80
91
327
57
43
162

84.4%

83.5%

90.7%

87

90.9%

2014

86
72
43
43
56
143
565
115
45
157

44
32
116
196

Infant Immunization level**

2013

Figure 3-10
*Born pre-mature, low birth w eight, congenital defects, multiple births, transferred infant to
high-level care facility, exposure en uteri to toxins such as drugs, alcohol, tobacco and infants
born in facilities other than St. Charles-Madras.
**Infant Immunization Level figures - Source: GPRA Report Figures on Children 19-35 months of age.

MCH Case Management Data
120

111

100

104
87

86

80
60

Total number of births managed
by MCH RN

44

43

37

33

40

Number of high risk pregnancies

20
0
2011

2012

2013

2014

Figure 3-11
53

Maternal and Child Health Continued
Interpretation: In 2014, the birth rate for the MCH Program decreased to 87 deliveries
case managed by the program, 70 of which were to Tribal Member mothers. Sixty-five
percent of the deliveries were categorized as either moderate or high risk which is a
very concerning issue for our community. Forty-three percent of the pregnancies
required intensive services due to their high risk status.
High risk status includes: Medical risk factors, tobacco, illicit drug or alcohol use, poor
social situation and/or domestic violence, late or no prenatal care, and maternal age
(<18 or >35).
Total number of births reflects all births that were case managed by the MCH nurse and
eligible for care under IHS standards.

54

Community Health Representative
Purpose:
To identify the caseload and workload by category for the Community
Health Representative (CHR) program.
Relevance: The CHR Program is an important liaison between the health delivery
system and the community. As priorities shift within the health system the CHR
program priorities should shift as well.
Community Health Representative
2011

2012

2013

2014

Caseload by category:
- Transports
- Patient Care
- Case Findings/Screening
- Monitoring Patient
- Case Management
- Health Education
- Other

164
592
532
425
312
42
500

274
412
428
284
109
32
445

467
1395
52
45
21

634
1364

119

126

Total Client Encounters

2,567

1,984

2,099

2,124

Total Days of Service
Average Number of Encounters per Day
Total FTE's
Average Number of Encounters per FTE per Year

250
10.3
3.0
856

250
7.9
3.0
661

250
8.4
3.4
617

250
8.5
4.0
531

Figure 3-12

Interpretation: In 2014, the CHR Program once again had an increase in the amount
of patient transport requests over the previous year. A new CHR was added in 2013 to
accommodate the increased transportation load as well as the increasing numbers of
dialysis clients. Currently the program provides dialysis transportation 5 days per week
for 2-6 clients per trip. In 2015, dialysis services will be provided locally in the Madras
area which will offer more convenient scheduling for our clients and more transportation
options for families.
The average number of client encounters per CHR per day has remained fairly
consistent for the past three years even with the addition of a new CHR in 2013.
Unfortunately, in 2014, more of the CHR’s times were spent providing transportation
services and less on direct client care due to the increase in transportation requests.

55

Diabetes Program Services
Purpose: To identify the workload by category associated with the diabetes program.
Relevance: Diabetes Mellitus (DM) remains a continuing challenge to the health of the
Warm Springs population. Continued monitoring of the clinical resources dedicated to
improving the health of patients with diabetes is necessary to determine if community
needs are being adequately addressed.

Diabetes Program
FY2011

FY2012

FY2013

FY2014

Diabetes Program Visits
Clinician Clinical Visits
Community Encounters

1,931
2,032

4,156
1,531

4,729
1,752

5,254
2,083

Total Visits

3,963

5,687

6,481

7,337

250
15.8
5.0
793

250
16.6
4.0
1,039

250
18.9
4.0
1,182

250
21.0
4.0
1,314

985
2,032

1,922
2,334
559
972

2,630
2,099
1,559
193

2,868
2,386
2,083
331

12

13

17

19

Workload Factors
Clinic Days
Average Clinical Visits per Clinic Day
Total Clinical FTE's
Average Clinical Visits Per FTE
Categories of Service
Diabetes Clinical Encounters
Diabetes Case Management Encounters
Diabetes Community Education Contacts
Diabetes Screening Community Contacts
Patients in Dialysis
Number of Patients

Figure 3-13

Interpretation: The Warm Springs Diabetes Program was fully staffed during 2014.
Staff included the Program Coordinator, Nurse Practitioner, RN, Certified Diabetes
Educator and Administrative Assistant.
Major educational events included Diabetes Awareness Day Conference, Heart Smart
Dinner, Honor Seniors Day, Pi-Ume-Sha Health Fair, Senior Center Diabetes Support
Group Dinners, Youth Support Group, Food Demo & Support Group and Culture Camp.
The H.O.P.E. (Healthy Outcomes Promoted by Education) diabetes education program
is accredited by the American Association of Diabetic Educators through 2016.

56

Diabetes Program Services, Continued
Community screening for diabetes and diabetes prevention education has been
transitioned to Diabetes Prevention Program Staff except for a few special events to
increase the number of clinical appointments in Diabetes Program.
Monthly Diabetes Group Visits and Diabetes Mobile Clinic Visits are included in the
clinician clinical visit statistics.

57

Women and Infant Children
Purpose: To identify the caseload for the Women and Infant Children (WIC) program.
Relevance: The growth of the WIC program reflects on many other health services
and there is a need for coordination.

Women and Infant Children (WIC)
2011

2012

2013

2014

Infants and children under 5 years of age

550

550

534

482

Pregnant, breastfeeding and postpartum women

232

211

187

192

782

761

721

674

Total number of Women, Infants and Children served

Figure 3-14

Interpretation: The number of Women, Infants and Children served by our program
remained relatively stable for the past four years with the exception of 2014 where
Warm Springs noted a decline in women/children seeking WIC services. This site is not
unique as WIC sites throughout the state are experiencing the same trend. State
benchmarks for program participation have been adjusted lower for almost every WIC
site for 2015.
Other interesting facts for 2014: 87% of our new mothers start out breastfeeding and
38% of the families we serve are working families. Both of these rates experienced a
decline in 2014 over previous years.

58

Community Health Education Program
Purpose: To identify the activities and the associated number of participants involved.
Relevance: There is a need to measure the workload and level of community
participation for all prevention activities.

Number of Participants
2014
Program

Health Education Team

No. of Educational Encounters
Direct Time Spent Educating
No. of Participants
No. of PSA's generated
No. of Newspaper Articles

71
129 hours
2667
13
11

General Health
My Future My Choice; 5 Sessions (Sexuality Education)
Girlz Club (8-11 year olds); Hygiene, Leadership, Wellness
Million Hearts Campaign
Great American Smokeout
Wellness of Warm Springs; 10/12 Classes
Pi-Ume-Sha Health Fair
Heart Smart Dinner

101
32
22
50
230
723
21

Alcohol and Drug Prevention
FASD Awareness Day
3D Project

61
60

Cultural Prevention
Craft Classes
Jewlery Making

5 classes
34

General Prevention
Trunk or Treat
HIV/AIDS
World Aids Day

8
Figure 3-16

59

Community Health Education Program, Continued

Health Education
TOP 10 Educational Topics

FASD

Sexual Health

HIV/AIDS

Cancer; Breast, Cervical

Melanoma Skin Cancer

Stroke/Heart Health

Diabetes prevention

Winter Safety

Smoking Cessation

Alcohol Prevention

Interpretation: In 2014, the reporting methods for the Community Health Education
Program changed. We began tracking the number of educational encounters, the
number of participants and amount of direct time spent educating. The number of
educational encounters reflects classes that the Community Health Educators directly
sponsored or provided health education at as well as participation in major events such
as the Pi-Ume-Sha Health Fair. Also noted in the graphic are the Top 10 Educational
Topics delivered to community members in 2014.

60

Mental Health
Purpose: To identify the caseload and number of visits by age and service category.
To determine the efficiency of operations by comparing clinic contact hours to available
FTE hours.
Relevance: Understanding patient demand and workload is necessary to determine
appropriate resources and staffing. Mental health has potential to increase billing.

Mental Health
2011
Visits & Clients Served
Number of Adult Visits
Number of Children Visits
Total Visits
Categories of Service
Crisis Management Visits
Jail
Total

2012

2013

2014

1,268
1,515
2,783

*
*
3,012

2,539

1,494

224

204

270

224

204

270

219
94
313

NA
299
97
103
115
62
105
43
24
500
5
1,400
200

NA
48
70
0
3
30
0
61
24
500
60
500
49
80
50
60
100
1,635

300
48
NA
46
3
83
98
22 NA
100
NA
600
NA
178
48
75
NA
1,601

*
3,216

3,703

Prevention Services
Soaring Butterflies/Warrior Spirit
Positive Indian Parenting (5)
Elvis Birthday Bash
MSPI Madras High School Presentations
QPR Trainings (5)
Sock-Hop Event
All Night Lock-In
He-He Butte Prevention Camp
Oregon Native Youth Survey
Halloween Party
Prevention Basics Power Point
W.S. Christmas Fun Party
Spring Into Action (Prev. Coalition)
Penny Carnival
Rez Olympics
Street Dance
GONA Training
Total Prevention Services Attendance

2,953

53
0
100
300
600
200
65
1,318

Service Hours
Client Contact Hours
*Total FTE Hours

2,275

Figure 3-17
61

Mental Health, Continued
Interpretation: Oregon Web Infrastructure for Treatment Services (OWITS) Electronic
Health Records does not allow separation of age categories, but our Program is
researching a different Electronic Health Record Program, that will be more category
and user friendly for reporting.

62

Alcohol & Substance Abuse
Purpose: To identify the extent of the substance abuse problem and the workload
response by activity age group of patient. To determine collection effectiveness (visits
billed and collected by alternate resource).
Relevance: Substance abuse issues are prevalent in our community. Evaluation of
Alcohol and Substance Abuse (A&D) treatment is essential to see what is working and
not working in our treatment program.

Alcohol and Substance Abuse
2011

2012

2013

2014

Encounters - Outpatient Treatment
Number of Visits
Number of Clinic Days

2,899

2,501

1,793

1,567

239

254

251

252

Average Visits per Clinic Day

12

9

8

6

Relapse Anger Resolution Grp (Quarterly)

33

28

25

5

Jail Groups (estimate)

250

334

425

375

Healing from Grief & Trauma - 1 day conf.

57

40

87

23

Recovery Month Dinner

n/a

100

100

100

A&D Prev B-Ball "And 1" (Street Ball tour) all ages

250

NA

36

-

Community Grief/Trauma Gathering (2 workshops)

80

NA

50

23

Healing Family Circle Conference

40

NA

NA

-

2,899

2,501

1,793

1,567

Aftercare

Categories of Service
Alcohol Abuse

Figure 3-18

Interpretation: The program will continue to build on grief and trauma work as they are
co morbid conditions with substance use.

63

Adolescent Outreach
Purpose: Initiate, conduct and coordinate children’s outreach program which includes
substance abuse, suicide and mental health prevention activities, with an emphasis on
adolescent suicide prevention with other Tribal, State and Federal agencies.

Relevance: An integrated children’s aftercare treatment program which includes
suicide, substance abuse and mental health prevention programs in coordination with
other Tribal work groups and committees. Initiate and conduct aftercare prevention
activities, document and report prevention activities to Program Director. Develop and
conduct aftercare program in coordination with prevention programs, with an emphasis
on adolescent prevention within the Warm Springs community.

Adolescent Aftercare
2011

Outpatient Visits

2012

NA

2013

2014

30

43

Prevention Youth Dance

72

236

Teen Craft Night

32

45

Rez Head Youth Conference

34

-

Baseball Camp

31

36

Suicide Prevention Camp

50

68

38

18

Healing Wounded Spirits Camp

n/a

46

NA

-

Winter Youth Conference

n/a

n/a

NA

-

Movie Nights

319

416

384

480

Wii Bowling

n/a

112

NA

-

Hoop Camp

144

73

36

89

Madras Bowling

83

88

79

96

Wellness walk

81

84

204

224

All Night Sobriety Party

160

n/a

n/a

-

Kids Bingo

76

26

196

159

Red Road to Recovery/Boys Circle

93

0

93

61

Tribal Youth Leadership
Total

24

24

22

46

1,030

1,187

1,251

1,533

Figure 3-19

64

Adolescent Outreach, Continued
Interpretation: The aftercare program provides services including healthy alternatives
to social activities in a group setting. In addition one on one services to build coping
skills and resilience. Services are provided also to clients returning from a treatment
setting to help them readjust. Through this program additional support is provided to
youth who are in danger of relapsing without the positive interactions provided through
the aftercare program.
Services are also provided to clients returning from a Residential Treatment setting to
help readjust with transition back into Family and Community. The Native American
Rehabilitation Association (NARA) Youth Residential Treatment plans to provide an
aftercare outreach program to Oregon Tribes to assist youth with transition back into
their communities and home. The structure is still in Program Planning, in which NARA
was chosen as lead treatment center to develop this youth treatment center.

65

Community Health & Prevention Resource Center
Purpose: Track the number of people using resources, and the number and type of
resources used, to determine program usage and community need.
Relevance: These numbers help us determine the state of our program, how it’s being
used, where we can improve and where we need to focus.

Community Health & Prevention Resource Center
2014

Resource Center Usage
Patrons that checked out materials
Materials checked out
Health related materials checked out
Native American materials checked out
Circulations*
Number of visits
Patron cards issued

2011

2012

2013

2014

248
733
46
139
1,424
3,833
505

486
1,358
80
215
3,015
9,351
378

339
949
81
160
1,679
8,936
144

300
792
30
156
1,438
11,147
123

199

197

99

66

Graphic Design Requests
Posters/Banners printed

*A circulation occurs whenever an item is loaned out (checked out or renewed).
When the number of circulations exceeds the number of items checked out, that means some items were
checked out or renewed more than once.

Figure 3-20

Interpretation: In 2014, there was a continued decrease in the number of people who
checked out materials as well as a decrease of the number of materials they checked
out. Three hundred people checked out an average of 2.6 books and renewed them at
an average of 1.8 times in 2014. This is compared to 339 people who checked out an
average of 2.8 books and renewing them 1.8 times in 2013. The main reason for the
continual decline is that people aren’t returning their overdue materials. This reduces
the overall quality and selection available for other people to check out. While 123 new
patrons were added in 2014, this did not offset the 500 plus people who had not
returned their library materials by the end of 2014. One exception to the general decline
was the notable 24.7% increase in the number of visits in 2014 over 2013. This
increase is due to heavy public computer usage.

66

Social Services
Purpose: To appropriately identify the needs of the community and apply and direct
the various resources associated with the programs administered by the Tribal Social
Service Program which consists of the Energy Assistance Program, Medical Gas
Voucher Program, Disabilities and Social Security Assistance and Commodity Food
Program.
Relevance: The Social Services Program serves some of the community’s most
vulnerable members. Monitoring these services and their impact is very important.
Social Services
2011

2012

2013

2014

Housing & Energy Assistance
Number of Clients Served

248

292

Total Vouchers Processed

248

292

Total $ Value of Vouchers

84,443

86,131

87,346

94,843

Number of Clients Served

789

458

336

420

Total Vouchers Processed

789

458

336

420

Total $ Value of Vouchers

20,211

12,200

9,709

12,480

Medical Travel

Disability
New Clients pursuing claims for SSI/SSDI

92

78

67

105

Number of clients currently checking on

28

16

10

12

Survivorship/widow benefits
Number of Clients inquiring about Retirement Benefits

21

24

20

32

Number of Clients that have been denied

77

36

23

28

Number of Clients that just filed their 1st Appeal

49

20

15

15

Number of Clients that are in the middle of Appeal

54

33

17

24

Number of Clients in Court Hearings

16

8

20

16

259

278

75

Number of Individuals Served

301

494

749

166

Number of Warm Springs Tribal Members*

516

Commodities
Number of Families Served

137

Figure 3-21
*For 2012 & 2013, Tribal Member data was not kept. It will be in the 2014 report. The 2014 figures are a true reflection of the
actual number of people served.

Interpretation: In 2014, the LIHEAP Energy Assistance Program served 44 more client
households with assistance than 2013. This program also distributed 30 cooling fans,
20 heaters and 40 homes received weatherization kits.
Medical Travel funded 84 more clients this year with assistance to getting to Medical
appointments. In 2014, the program started using the priority one system developed by
IHS and mid-year lifted the priority one system due to receiving additional funding.
67

Social Services, Continued
Clients seeking services through the Disabilities Coordinator services have increased
substantially with the Coordinator doing more home visits and outreach.
The Commodities Program has increased its participation level. The numbers have
changed drastically due to staffing change and how numbers are calculated. A tracking
system was set up to count the actual number of individual households served the
entire year and actual number of individuals in each household for the entire year not
counting the same households and participants every month.

68

Ambulance Services
Purpose: To identify the workload by category of incident. To identify the effectiveness
of the collection effort (patients with alternate resources, total billed, total collected).
Relevance: Ambulance services are expensive but necessary in the Warm Springs
community. Understanding the causes of these transports can signal needed health
promotion campaigns (e.g. seat belt use). Patients serviced by alternate resource
measures collection potential of this enterprise.

Ambulance Activity Summary
SUMMARY OF AMBULANCE ACTIVITY
Calls

Patients Transported
2013
2014

Calls w/Substance Factor
2013
2014

Reason for Call

2013

2014

Motor Vehicle Accident

47

88

27

30

3

4

Other Accident

-

-

-

-

0

-

Assault and Battery

43

66

14

21

12

21

Suicides/Attempts

2

22

0

13

2

8

Corrections

173

379

30

40

39

75

Pediatric

108

222

33

67

2

5

Cardiac

76

149

69

69

6

11

Respiratory

38

148

34

82

0

2

Other Illness

610

134

306

60

58

9

1,097

1,208

513

382

122

135

Total

TRIBAL AFFILIATION RELATED TO CALLS

Reason for Call
Members and Dependents

Calls Dispatched
2013
2014

Patients Transported
2013
2014

Calls w/Substance Factor
2013
2014

1,373

1,625

580

623

96

227

Other Eligible Indian

0

0

0

0

0

0

Non Tribal

104

126

46

48

45

2

1,477

1,751

626

671

141

229

Total

Figure 3-22

Interpretation: The number of calls received in 2014 increased by 10% over the
previous year. The number of patients transported decreased by 26% over that same
period. The calls where substance abuse was a factor increased from 122 to 135.

69

Ambulance Services, Continued
Nearly 93% of the calls were for Tribal Members and Dependents in 2014. Nearly 93%
of patients transported were also Tribal Members and Dependents.
Almost 8% of our transports were for motor vehicle accidents. Assault and Battery,
Suicides/Attempts and Corrections were the reasons for 19% of transports. Pediatric
transports were nearly 18%.
Most of the transports were for Cardiac, Respiratory and Other Illnesses (55%).

70

Culture and Heritage Language Program
Purpose: Cultural and Heritage provides language and cultural education opportunities
for Warm Springs Tribal and community members.
Relevance: Providing Cultural and Language Education opportunities gives Tribal
members an understanding of the history, traditions, and sovereign rights reserved in
the 1855 treaty with the US government. Tracking this data is important for planning
and implementing outreach efforts and developing relevant materials.

Figure 3-23

Figure 3-24

71

Culture and Heritage Language Program, Continued
Interpretation:
September is the busiest month for outreach with the attendance of staff to several
community events. The largest draw is the invitation to the back-to-school barbeque.
This opportunity allows Culture and Heritage to reach nearly all the Tribal members
students enrolled in 509J school district and/or boarding schools to provide information
on classes offered (community and out of school efforts). These opportunities also
allow for information distribution via language materials for home to support our school
age children effort.
The numbers of classes offered are steady throughout the year. September is when
several classes were offered at the same time. This includes:
•
•
•
•
•
•
•
•

Autni Ichishkin Sapsikwat (pre-school)
Autni Ichishkin Sapsikwat (k-8)
Out-of-school classes (morning and afternoon)
Ittitamasha (math tutoring)
College Success (middle school outreach)
Leadership conferences (OIEA)
Language Bowl Classes (prep for annual event)
Rites of Passage

Over the course of the year, non-member communities request outreach presentations
and services. These communities include:
•
•
•
•

Local school districts
Mt Hood Cultural Presentation
Community colleges, universities and other higher education institutions
Museums

72

KWSO 91.9 FM
Purpose: KWSO 91.9 FM is a non-commercial radio station with programming focused
on meeting the needs of the Warm Springs Community. The radio station broadcasts
Information and Education, Cultural and Language Education and music through on-air
live calendar reads, pre-recorded PSAs, local news stories and locally produced news
magazine segments. The station reaches 50,000 people in all of Jefferson County and
into Wasco, Crook and Deschutes Counties with a primary focus on the residents of the
Warm Springs Indian Reservation.
Relevance: Public Service Announcements (PSA’s) are categorized for the purpose of
identifying our broadcast efforts to the Guidance from Joint Health Commission
strategies. KWSO 91.9 FM supports the work of the Health & Human Services
Programs in Warm Springs by utilizing media to promote health related events and
activities plus providing health education and information about services.

KWSO
2014

PSAs by Category
Health Educaiton

2,718

Community Event

1,988

Health Insurance

1,405

Mental Health Education

1,263

Health Related Event

1,261

Violence Prevention

825

FASD Awareness

822

Child Development/Parenting

732

Cultural Event

709

Child Mental Health

467

Youth Education

374

Child Abuse Prevention

319

Child Health

312

School Related Event

291

Elder Event

124

Mental Health Event

118

Youth Employment

82

Education

40
13,850
Figure 3-25

73

KWSO, Continued

2014 PSA Campaigns by Topic
Sexual Assault
Health Info (Cancer, Cold/Flu, Diabetes,…
Ages & Stages
Child Abuse Prevention
Dangerous Decibels
Managed Care
FASD Awareness
Flu
FASD Awareness
Bullying
Drug & Alcohol Awareness
Positive Indian Parenting
Gambling
Diabetes Prevention For the Health of …
Affordable Heath Care
0

200

400

600

800

1000

1200

Figure 3-26

Interpretation: This data is focuses on the PSAs broadcasted that were categorized to
tie in with the Guidance for Joint Health Commission strategies. This represents only a
portion of all PSAs broadcast.
The top health related PSA campaigns focused on: Health Insurance; Diabetes
Awareness; Gambling; Parenting/Child Development; Drug & Alcohol Awareness;
Bullying’ FASD Awareness (prenatal thru elders); Child Abuse Prevention; Sexual
Assault Awareness; and Health Education.
Overall, “Events” were the topic most often broadcast in the PSAs. These included:
Community Events; Health Related Events; Cultural Events; School Related Events;
Elder Events; and Mental Health Events)
“Health Education” across a broad range of topics was the strategy second most often
broadcast.
A total of 13,850 PSAs (60 seconds or less) were broadcast that were health related
and relevant to the Joint Health Commission strategies representing a value of
$277,000 ($20 per spot).
74

KWSO, Continued
In August of 2014, KWSO 91.9 FM re-launched their website (www.kwso.org) and saw
significant growth in website visits and engagement. The first website report was
compiled in September and during that month, the website had 663 users (user who
has had at lease one session with the selected data range, includes both new and
returning) who engaged in 942 sessions (period of time a user is engaged on the
website). In October, users increased to 875 users engaging in 1,269 sessions and in
November the website had 1,563 users engaging in 2,787 sessions. December had the
largest engagement of the first 3 months of the website launch with 1,856 users
engaging in 3,430 sessions.
Over the first three months of the website re-launch, traffic and engagement with the
site have increased significantly and demonstrates that the public turns to KWSO 91.9
FM for Information and Education, Cultural and Language Education, music and timely
information.

75

Spilyay Tymoo Newspaper
Purpose: To publish a comprehensive and informative newspaper devoted to the
health and wellbeing of the Warm Springs Tribal Community.
Relevance: The Spilyay Tymoo strives to advance the health and wellness programs
and opportunities available to Tribal Members. The publication is delivered every two
weeks to 1200 Post Office boxes in the Warm Springs community and 1,200 are
delivered to Tribal Members and other subscribers off the reservation. An additional 300
are left at the Tribal Administration Building.

Spilyay Tymoo
2014

Article/Announcement Category
Article

Announcements

Child Development/FASD

1

5

Early Childhood/Child Development

6

26

Youth Fitness

78

104

Youth Mental Health

13

26

Youth Health Education

20

26

Youth Support

13

13

Education & Job Opportunity Events

26

52

Health Services Information

26

52

Tribe's Health Education & Health Support

26

52

Elders

13

26

Health System
Total # of Health Related Articles/Announcements

19
241

26
408

Figure 3-27

76

Spilyay Tymoo Newspaper, Continued

Spilyay Tymoo Health Related Publications
2014
Health System
Elders
Tribe's Health Education & Health Support
Health Services Information
Education & Job Opportunity Events
Youth Support
Youth Health Education
Youth Mental Health
Youth Fitness
Early Childhood/Child Development
Child Development/FASD
0

20

Announcements

40

60

80

100

120

Articles
Figure 3-28

Interpretation: The semimonthly publication includes Health Education, Information
about Available Health Services or details about local events. These all tie to the
Guidance for Joint Health Commission strategies.

77

Vocational Rehabilitation
Purpose: To track the caseload of pending and eligible Vocational Rehabilitation (VR)
consumers/clients.

Relevance: Tracking the case load helps the program to determine the success rates
of consumers/clients from their initial contact until their cases are closed. This data is
reported to the Joint Health Commission and funders to determine if the program is
fulfilling the annual programmatic goals for number of consumers served under an
Individual Plan of Employment (IPE) and the number of cases successfully rehabilitated.
Reflective of VR program standards are “consumer informed choice” and service
delivery effectiveness.

Vocational Rehabilitation
FY2013

FY2014

Orientations

59

145

Intakes

26

61

Files Closed

34

13

New Cases Opened

19

44

Mo. Average Pending Eligibity

3

11
Figure 3-29

Interpretation: Consumer/Client attendance at VR Orientations more than doubled in
2014 from 59 in 2013 to 145. The total number served was 90 and the actual number
served with an IPE was 109 well ahead of the program target. The 121% increase is a
significant program improvement from 2013, where only 20% of the goal was met.
In 2014, 3 consumers enrolled in an educational training program. One attained a post
secondary degree, 1 attained a post secondary certificate, 1 consumer is successfully
moving into 2015 to complete their educational goal. This is compared to 2013, where
1 client was enrolled and 1 person completed a GED.
The data tells helps the program to determine if there are areas within the case
management system that need to be addressed by the VR team. For example, the
program can determine the effectiveness of outreach efforts by the attendance of
78

Vocational Rehabilitation, Continued
Orientations, tracking effectiveness of securing medical documentation as a measure of
eligibility determination, and tracking the eligible consumer’s files that are closed
successfully rehabilitated, or closed “other” status. The program also has an electronic
database that is used for all eligible clients that breaks data down further.
A majority of consumers have dual diagnosis, the most common being alcohol/drug
dependency, with related psychological social diagnosis, such as depression, anxiety,
PTSD, and medical diagnosis; such as diabetes, renal/kidney disease, obesity, arthritis,
hypertension/high blood pressure, hearing and vision impairments. The rehabilitation
process generally takes 12-18 months for most consumers.
The data is also a Community Collaboration indicator, of health, human and social
service providers who serve common consumers/clients.

79

High Lookee Lodge Adult Living Facility
Purpose: High Lookee Lodge (HLL) Adult Living Facility (ALF) provides individualized
services to elder and disabled adults who are in need of assistance with daily living, with
an emphasis on a home like and cultural living environment. These services are
provided within the ALF guidelines established by the State of Oregon licensing
requirements. .

Relevance: High Lookee Lodge provides care to elder and disabled adults who are no
longer capable of living on their own. Services provided include, but are not limited to,
medication distribution, meals, assistance with dressing, laundry, setting up
appointments and providing rides to appointments. Provide assistance to residents that
helps maintain their independence with assistance in areas as needed.
High Lookee Lodge
2012

January

Resident
Count

Private
Pay

Medicaid

Resident
Count

18

4

14

21

2013

2014

Private
Resident
Pay Medicaid Count

Private
Pay

Medicaid

5

16

7

14

21

February

19

4

15

21

6

15

20

5

15

March

19

5

14

22

6

16

21

5

16

April

19

5

14

22

7

15

21

5

16

May

19

5

14

24

6

18

20

5

15

June

18

5

13

25

6

19

20

5

15

July

20

5

15

24

7

17

20

5

15

August

19

5

14

24

7

17

19

5

14

September

21

6

15

22

7

15

19

6

13

October

20

6

14

22

7

15

17

5

12

November

20

6

14

20

6

14

17

4

13

December

20

6

14

20

5

15

18

4

14

Avg Number of Residents

19

22

19

Figure 3-30

Interpretation: High Lookee Lodge currently provides service to 20 residents. The
average for 2014 was 19. There is room for 36 total residents in the facility. We
provide service to an average of 5 private pay residents and the remainder are Medicaid
eligible.

80

Children’s Protective Services
Purpose: Children’s Protective Services (CPS) empowers parents, families and
community members through support, accountability and cultural teachings to give all
children an optimal start in life. CPS provides prevention and intervention services to
families in need so that the family system has the opportunity to learn the skills needed
to keep the family safe and together.
Relevance: Program statistics allow Children’s Protective Services to evaluate the
effectiveness of their response and resolution to Child Abuse and Neglect referrals as
well as tailor their services to meet the unique needs of each child and family who
enters the system.
Children's Protective Services

Visits/Contact
Total Number of Services Provided to Children
Total Number of At-Risk Children
Total Number of Child Abuse/Neglect
Children Placed in Emergency Shelter
Ave Length of Time in Emergency Shelter prior to being placed (days)
Ave time in Foster Care (days)

FY2013

FY2014

379
129

5,116
325
476
97
90
270
Figure 3-31

Interpretation: The statistical information provided represents the ongoing need for
protective care services, intervention and prevention as the amount of children served in
2014 remains significant.
The average time in Foster Care days is an indicator of the amount of time children
remain in protective care prior to reunification or alternative permanency is achieved. In
2014, the average time was 270 days which is much longer than our goal of 180 days.
There are several contributing factors preventing CPS for achieving that goal for this
reporting year including staff vacancies, foster care certification and records
management. All of these issues have since been resolved.
Of significant note, the Family Preservation Program was established in 2014 and of the
146 children that received services from the that program, 137 avoided protective care
and were able to continue living in the home with a parent or guardian while the safety
issues were being addressed and resolved in a supportive manner.

81

Tribal Day Care Program
Purpose: The Tribal Day Care Program provides child care services to children ages 6
weeks to 12 years of age. The program provide a clean, healthy, safe-learning
environment to children as well as utilize an age-appropriate curriculum to teach
children in early learning and health-related curriculum. Attendees participate in healthy
learning activities provided through community departments, social events, and healthy
gross motor activities.

Relevance: The data being collected is used to track medical exclusions as well as
child injuries and if they were a transport or a non-transport to IHS. Dental screenings
are provided to those children whose parents give us authorization. These screenings
help in the prevention or detection of cavities in young children. All enrolled children’s
immunizations are tracked via the Alert System in order to make sure all enrolled
children are current on immunizations.

Tribal Day Care
FY2014
Visits/Contact
Dental Screenings
Medical Exclusions
Injuries/Accidents:
Transport
Non-Transport
Head Lice Exclusions
Immunizations
Ages & Stages Questionnaire

60
80
6
102
56
1
60
Figure 3-32

Interpretation: This data reflects the number of dental screenings, Ages & Stages
Questionnaires (ASQ’s), medical & head lice exclusions, and injuries/accidents and
whether they were a transport or non-transport to Indian Health Services (IHS). This
data also reflects that we meet State requirements as far as all enrolled children having
completed their immunizations before the exclusion day in March of every year.

82

Community Wellness Center
Purpose: To provide safe and properly supervised community/youth activities which
enhance the physical, health, social, educational, cultural and leadership well-being of
our community’s youth and families.

Relevance: Work load measures are needed to assess program growth, community
activities, community benefit and personnel requirements for the Community Wellness
Center.

Community Wellness Center
FY2014
Summary of Activity
Youth and Community Activity
Recreation Field Trips (incl. Chaperones)
Sports/Athletic Program Attendance (all)
Game Room Attendance
Snack Attack
After Shool Programs/Community Activities

437
49,872
2,333
4,071
9,426

Total Program Participation

66,139

Signed Weight Room Waivers

402
Figure 3-33

Interpretation: The Community Wellness Center continued to serve large numbers of
community members through the programs in 2014, the majority of which were in the
sports and athletics programs. After school programs and community events also had
strong participation numbers as did the “snack attack” program which provided a
healthy afterschool snack option for youth.

83

Summary/Purpose of Grants
Purpose: Education and assistance for Native Americans.
Relevance: Grants enable programs to offer a multitude of services including: health
education, presentations, cooking classes and community interaction to the Warm
Springs Community.

Special Diabetes Prevention for Indians Grant (Tribe): Offers group activities and renal
clinics for the education, prevention and treatment of Diabetes.
Maternal Child Health (MCH):
State Women, Infants and Children (WIC): Provides nutrition education, one on one
nutritional consultants and assistance to purchase nutritious foods and formula for
pregnant/nursing mothers and children up to age 5.
State Tobacco Prevention: On-going project that concentrates on promoting policy
such as having smoke free buildings, events and worksites.
Alcohol & Drug Prevention:
USDA Commodity Warehouse: Provide food to low income/disabled households on the
Reservation.
State Youth Suicide Prevention: Youth encouragement of self-worth and family values.
Hosts community events that provide family activities.
Influenza Pandemic:

Vocational Rehabilitation: Helps Native Americans with disabilities find, obtain, maintain
or become promoted in employment.
Meth/Suicide Prevention (MSPI): Provides education and resistance education through
Health Fairs, Prevention Conference and various community events.

Interpretation:

84

SECTION 4

Resource Availability and Use
How do we deploy and maximize resources toward a healthier community?
This section provides an overview of all the resources that have been devoted to the
provision of health care including IHS, State of Oregon, awarded grants and those
resources allocated by the Warm Springs Tribe. The resources are compared to the
national medical inflation factors to determine our status. The information also identifies
expenditures by program. Detailed history of collected revenue is captured by year and
by program. Since almost one quarter of all health care resources is absorbed by
Managed Care, it is important that the system continue to monitor total costs and unit
costs of all those services that are purchased. The staffing levels of each program are
identified and further reviewed to determine the extent of tribal member employees. An
accounting of carryover funds and reserves is also maintained.
The vast majority of the resources that are provided annually are associated with
ongoing programs and services, leaving only limited resources to add new services or
address special needs. Implementing the comprehensive health plan anticipates a
careful examination of resources and careful priority setting for available resources.
This section highlights the available resources for the past several years, as well as the
spending patterns.
Resources that are not expended in a given year are, for the most part, available to the
subsequent year. Some, but not all, may be available to re-allocate to other purposes.
This section also demostrates that federal funding has lagged medical inflation for many
years. Purchasing power is diminished when this happens. Increases in 2009 and
2010 have helped to close this gap. However, the federal budget deficit will place
pressure on federal budgets for many years to come.

85

Summary and Highlights
Recurring Indian Health Service funding remains about the same as it was in 2011. An
increase realized in 2012 was reversed with the national sequestration in 2013 and was
not restored in 2014. A significant change in recurring appropriations to the Indian
Health Service is not anticipated in the coming years. (Figure 4-1).
On a brighter note, collections by the Indian Health Service and the Tribal Programs
have significantly increased in the past few years with more members eligible for
alternate resources. Total IHS are up more than 50% from 2011, having topped $4.5
million. Tribal collections have nearly doubled over the same period, and efforts are
underway to consolidate all billing activities to assure resources are captured.
Collections are vital to providing support for the health system in the future.
(Figure 4-1).
Expenditures and workload are impacted by vacancies. Recruiting health professionals
will always be challenging. Several programs saw significant turnover and vacancies,
which affected workload and strategic priorities.
The Contract Health Service program has been significantly impacted by increases in
appropriations to both the local program and the national catastrophic health emergency
fund (CHEF). In addition, being able to pay hospitals at Medicare Like Rates and the
improvements in alternate resources have saved the program significant resources.
These factors have allowed the program to build savings and extend priorities, while be
able to maintain healthy reserves against high cost years in the future.
The Purchased/Referred Care had its best year in 2014, primarily attributable to an
increase in availability of Alternate Resources. Consequently, there was a significant
decrease in expenditures and as a result an impressive increase in savings over that
period of time. The Affordable Care Act together with the application of Medicare Like
Rates and a very vigilant management have all contributed to this very positive
development. Purchased/Referred Care financed hospital admissions declined by 36%
from 2013-2014. The average length of stay was 13% less than the prior year. Hospital
Days paid by Purchased/Referred Care declined by 28%. Emergency Room visits
financed decreased by 33% from the previous year. If this trend continues, it would
greatly impact the health program.

86

Health System Funding by Major Source
Purpose: To provide a complete picture of all funding available to the overall health
system to serve the community.
Relevance: The Health Programs rely on funding from several sources, many of which
the health system has little control. While the historical viewpoint is important, the
current funding is most useful for addressing planning and priorities.

Health System Funding by Major Source
2011

2012

2013

2014

Recurring Funding

16,284,305

17,348,813

16,135,780

16,248,026

Non-Recurring Funding

1,538,649

510,231

603,603

1,236,741

Total IHS Funding

17,822,954

17,859,044

16,739,383

17,484,767

Indian Health Service

Collections IHS
Medicaid

2,400,000

2,522,740

2,630,125

3,876,758

Medicare
Private Insurance

201,700
428,600

99,349
503,833

265,122
420,342

285,257
361,643

Total IHS Collections

3,030,300

3,125,922

3,315,589

4,523,658

Ambulance

171,068

146,086

358,739

329,823

Community Counseling

537,996

567,466

944,058

1,196,976

Community Health

266,563

398,428

462,844

228,950

Total Tribal Collections

975,627

1,111,980

1,765,641

1,755,749

Grant Awards

1,513,100

1,650,982

2,133,838

1,114,664

Tribal Employee Group Insurance (Est)

1,554,753

1,901,827

2,231,557

3,091,229

Tribal Appropriations

1,761,800

1,682,649

396,905

477,754

Collections Tribe

Total

$26,658,534 $27,332,404 $26,582,913 $28,447,821

Figure 4-1

Interpretation: The funding trends have been positive over the past 4 years, although
there was some erosion of funding in 2013 as a result of the sequester.
The recurring FY 2014 IHS base funding increased by a $112,245 (1%) from the
previous year. The non-recurring funding for 2014 increased by a little over
87

Health System Funding by Major Source, Continued
$633,138 (51%).
IHS collections continued their upward trend while tribal collections saw a slight
decrease. IHS program collections increased by $1,208,069 or 27% in 2014. Tribal
program collections decreased by over $9,892 or -1% in 2014.
Most of the Tribal program’s decrease was attributed to Community Health Program
collections which saw a decrease of $233,894. Community Counseling continued to
increase collections by over $252,918. Ambulance Service collections also saw a slight
decrease of $28,916 in 2014. It is essential that all programs continue to emphasize
collections to maintain and enhance services.
Grant awards decreased by $1,019,174 from the previous year. Tribal appropriations
declined by $80,849 over the same period. Tribal Employee Group Health expenditures
were estimated at $3,091,229, which represents an increase of $859,672 or 28%.
The over total Health Program Funding for 2014 was $28,447,821 which represents an
increase of 7% when compared to 2013.

88

Base Health System Funding Versus Inflation
Purpose: To identify the historical IHS recurring funding base and to compare it with
medical inflation.
Relevance: Measuring the purchasing power of ongoing resources is vital to
addressing resource allocation and priorities. While there are numerous other resources
the IHS recurring funding base represents the only source derived directly from the
federal obligation that is adjusted for inflation.

Annual IHS
Base Funding
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014

Base
Increase

9,570,435
9,955,164
10,428,865
10,716,132
11,102,601
11,836,295
11,914,200
12,072,614
12,454,591
12,833,003
13,340,464
13,995,065
16,174,897
16,284,305
17,348,813
16,135,780
16,248,026

1.0%
4.0%
4.8%
2.8%
3.6%
6.6%
0.7%
1.3%
3.2%
3.0%
4.0%
4.9%
15.6%
0.7%
6.5%
-7.0%
0.7%

Medical
Inflation
2.9%
3.5%
4.1%
4.6%
4.7%
4.0%
4.4%
4.2%
4.0%
4.4%
3.7%
3.2%
3.4%
3.0%
3.7%
2.5%
3.0%

Growth of $1 from 1998
$2.00
$1.80
$1.60
$1.40
$1.20
$1.00

Growth of $1

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Source: Frix Law Library, https://www.frixlaw.com/law-library/documents/tribal%3Aconfederated_warm_springs%3Aa22f941bf26d50d9. Public record. Not legal advice.
