# Agency Information Collection Activities Under OMB Review

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URL: https://www.frixlaw.com/law-library/documents/fr%3A97-24056

## Record

- **Collection:** Federal Register
- **Document type:** Notice
- **Published:** September 11, 1997
- **Citation:** 62 FR 47872

## Text

DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0548]

Agency Information Collection Activities Under OMB Review

AGENCY: Board of Veterans' Appeals, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995
(44 U.S.C. 3501 et seq.), this notice announces that the Board of
Veterans' Appeals (BVA), Department of Veterans Affairs, has submitted
the collection of information abstracted below to the Office of
Management and Budget (OMB) for review and comment. The PRA submission
describes the nature of the information collection and its

[[Page 47873]]

expected cost and burden; it includes the actual data collection
instrument. In addition, OMB is being requested to:
a. Grant the BVA a 3-year generic clearance approval authority.
b. Allow the BVA to establish a maximum number of annual burden
hours against which burden will be charged for each survey actually
used.
c. Allow for the submission of a summary of objectives, specific
burden estimates, and all final or near final survey instruments
covered by the generic clearance for inclusion in the OMB public docket
prior to their use.

DATES: Comments must be submitted on or before October 14, 1997.

FOR FURTHER INFORMATION OR A COPY OF THE SUBMISSION CONTACT: Ron
Taylor, Information Management Service (045A4), Department of Veterans
Affairs, 810 Vermont Avenue, NW, Washington, DC 20420, (202) 273-8015
or FAX (202) 273-5981. Please refer to ``OMB Control No. 2900-0548.''

SUPPLEMENTARY INFORMATION:

Title: Generic Clearance for the Board of Veterans' Appeals
Customer Satisfaction Surveys.
OMB Control Number: 2900-0548.
Type of Review: Extension of a currently approved collection.
Abstract: Executive Order 12862, Setting Customer Service
Standards, requires Federal agencies and departments to identify and
survey its customers to determine the kind and quality of services they
want and their level of satification with existing service. The BVA
uses customer satisfaction surveys to gauge customer perceptions of VA
services as well as customer expectations and desires. The results of
these information collections lead to improvements in the quality of
BVA service delivery by helping to shape the direction and focus of
specific programs and services.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number. The Federal Register Notice with a
60-day comment period soliciting comments on this collection of
information was published on June 12, 1997 at pages 32149-32150.
Affected Public: Individuals or households.
Estimated Annual Burden: 400 hours.
Estimated Average Burden Per Respondent: 6 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 4,000.
The surveys will consist of no more than 4,000 appellants in whose
cases final Board decisions were issued during the 180-day period
immediately preceding the survey or whose appeals have been placed on
the Board's docket but have not yet been decided. To facilitate data
analysis, three customer categories will be targeted: appeals allowed;
appeals denied; and current appeals. The anticipated rate of response
is 80%.
The areas of concern to the BVA and its customers may change over
time, and it is important to have the ability to evaluate customer
concerns quickly. Participation in the surveys will be voluntary and
the generic clearance will not be used to collect information required
to obtain or maintain eligibility for a VA program or benefit. In order
to maximize the voluntary response rates, the information collection
will be designed to make participation convenient, simple, and free of
unnecessary barriers. Baseline data obtained through these information
collections will be used to improve customer service standards. The BVA
will consult with OMB regarding each specific information collection
during this approval period.
Send comments and recommendations concerning any aspect of the
information collection to VA's OMB Desk Officer, Allison Eydt, OMB
Human Resources and Housing Branch, New Executive Office Building, Room
10235, Washington, DC 20503 (202) 395-4650. Please refer to ``OMB
Control No. 2900-0548'' in any correspondence.

Dated: September 22, 1997.

By direction of the Secretary.
William T. Morgan,
Program Analyst.
[FR Doc. 97-24056 Filed 9-10-97; 8:45 am]
BILLING CODE 8320-01-M

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Source: Frix Law Library, https://www.frixlaw.com/law-library/documents/fr%3A97-24056. Public record. Not legal advice.