# Statement of Organization, Functions and Delegations of Authority > Briefs, arguments, decisions, and more. URL: https://www.frixlaw.com/law-library/documents/fr%3A95-10626 ## Record - **Collection:** Federal Register - **Document type:** Notice - **Published:** May 4, 1995 - **Citation:** 60 FR 22098 ## Text [Federal Register Volume 60, Number 86 (Thursday, May 4, 1995)] [Notices] [Pages 22098-22153] From the Federal Register Online via the Government Publishing Office [www.gpo.gov] [FR Doc No: 95-10626] [[Page 22097]] _______________________________________________________________________ Part II Social Security Administration _______________________________________________________________________ Statement of Organization, Functions and Delegations of Authority; Notice Federal Register / Vol. 60, No. 86 / Thursday, May 4, 1995 / Notices [[Page 22098]] SOCIAL SECURITY ADMINISTRATION Statement of Organization, Functions and Delegations of Authority This statement amends part S of the Statement of the Organization, Functions and Delegations of Authority which covers the Social Security Administration (SSA). Notice is given of the complete revision of existing Part S and the establishment of Part T as SSA becomes an independent agency. Notice is further given that Chapter SA for the Office of the Commissioner; Chapter S1 for the Office of the Deputy Commissioner for Finance, Assessment and Management; Chapter S2 for the Office of the Deputy Commissioner for Operations; Chapter S4 for the Office of the Deputy Commissioner for Systems; and Chapter S7 for the Office of the Deputy Commissioner for Human Resources are being amended to reflect internal organizational realignments and the deletion of all references to the Department of Health and Human Services as the parent agency of SSA. Chapter S3 for the Office of the Deputy Commissioner for Policy and Chapter S5 for the Office of the Deputy Commissioner for Policy and External Affairs are being deleted in their entirety. Notice is further given of the establishment of Chapter S8 for the SSA Office of Inspector General; Chapter S9 for the SSA Office of General Counsel; Chapter TA for the Office of the Deputy Commissioner for Programs, Policy, Evaluation and Communications; and Chapter TB for the Office of the Deputy Commissioner for Legislation and Congressional Affairs. The Deputy Commissioners for Finance, Assessment and Management (S1); Operations (S2); Systems (S4); Human Resources (S7); Programs, Policy, Evaluation and Communications (TA); Legislation and Congressional Affairs (TB); the SSA Inspector General (S8); and the SSA General Counsel (S9) are all line officials responsible for directing major organizational components. The following chapters reflect these changes. Chapter S--Social Security Administration S.00 Mission S.10 Organization S.20 Functions S.30 Order of Succession Section S.00 The Social Security Administration--(Mission): The Social Security Administration is the Nation's primary income security Agency. It administers the Federal retirement, survivors and disability insurance programs, as well as the program of supplemental security income (SSI) for the aged, blind and disabled, and performs certain functions with respect to the black lung benefits program. SSA also directs the aid to the aged, blind and disabled in Guam, Puerto Rico and the Virgin Islands. Section S.10 The Social Security Administration--(Organization): The Social Security Administration, under the supervision and direction of the Commissioner of Social Security (the Commissioner), includes: A. The Office of the Commissioner of Social Security (SA). B. The Office of the Deputy Commissioner of Social Security (SA). C. The Office of the Deputy Commissioner, Finance, Assessment and Management (S1). D. The Office of the Deputy Commissioner, Operations (S2). E. The Office of the Deputy Commissioner, Systems (S4). F. The Office of the Deputy Commissioner, Human Resources (S7). G. The Office of the SSA Inspector General (S8). H. The Office of the SSA General Counsel (S9). I. The Office of the Deputy Commissioner, Programs, Policy, Evaluation and Communications (TA). H. The Office of the Deputy Commissioner, Legislation and Congressional Affairs (TB). Section S.20 The Social Security Administration--(Functions): The Social Security Administration performs all functions necessary to accomplish the Agency's mission. These are specified in more detail in the sections which follow Section S.30. Section S.30 The Social Security Administration--(Order of Succession): A. 1. In the event of the absence or disability of the Commissioner, the Deputy Commissioner shall serve as Acting Commissioner. 2. In the event of the absence or disability of both the Commissioner and Deputy Commissioner of Social Security or vacancies in the positions, one of the Deputy Commissioners or another Executive Level official, will be designated to serve as Acting Commissioner. 3. In the event of the absence of the Commissioner and the Deputy Commissioners, an SSA official designated by the Commissioner shall serve as Acting Commissioner. 4. Should the positions of Commissioner and Deputy Commissioner of Social Security and the Deputy Commissioners become vacant, or these officials become disabled, an official will be designated to serve as Acting Commissioner. B. 1. Where an Associate Commissioner has two deputies, one of the deputies shall be designated by the Associate Commissioner to serve as Acting Associate Commissioner during his/her absence. In the event of a disability of the Associate Commissioner, the Commissioner shall designate one of the Deputy Associate Commissioners to serve as Acting Associate Commissioner. 2. In the event of the absence of both an Associate Commissioner and his/her Deputy or deputies, an executive designated by the Associate Commissioner shall serve as Acting Associate Commissioner. 3. Should an Associate Commissioner or his/her Deputy Associate Commissioner become disabled, an SSA official designated by the Commissioner shall serve as Acting Associate Commissioner. C. 1. During the absence or disability of a Regional Commissioner, the Deputy Regional Commissioner shall serve as Acting Regional Commissioner. 2. In the event of the absence of both a Regional Commissioner and his/her Deputy, an SSA regional office official designated by the particular Regional Commissioner shall serve as Acting Regional Commissioner. 3. Should both the Regional Commissioner and Deputy Regional Commissioner become disabled, an SSA official designated by the Commissioner shall serve as Acting Regional Commissioner. Delete: Existing Chapter S3, the Office of Policy and Chapter S5, the Office of Policy and External Affairs in their entirety. This statement amends part S of the Statement of the Organization, Functions and Delegations of Authority which covers the Social Security Administration (SSA). Notice is given of the revision of Chapter SA for the Office of the Commissioner of SSA to reflect changes as SSA becomes an independent agency. The changes are as follows: Section SA.10 The Office of the Commissioner--(Organization): Retitle: B. The Office of the Principal Deputy Commissioner (SA) to the Office of the Deputy Commissioner of Social Security (SA). Establish: D. The Office of the Chief of Staff (SAN). Section SA.20 The Office of the Commissioner--(Functions) Retitle and revise to read as follows: B. The Deputy Commissioner of Social Security (SA) assists the Commissioner in carrying out his/her responsibilities and performs other [[Page 22099]] duties as the Commissioner may prescribe. Delete all references to HHS: C. The Immediate Office of the Commissioner (SA). Establish: D. The Chief of Staff (SAN) provides day-to-day support to the Commissioner and Deputy Commissioner in matters relating to program policy, administration, communications and external liaison. This statement amends part S of the Statement of the Organization, Functions and Delegations of Authority which covers the Social Security Administration (SSA). Notice is given that Chapter S1 for the Office of the Deputy Commissioner, Finance, Assessment and Management is being amended to reflect internal organizational realignments and the deletion of all references to the Department of Health and Human Services as the parent agency of SSA. The following material replaces Chapter S1 in its entirety. Chapter S1--The Office of the Deputy Commissioner, Finance, Assessment and Management S1.00 Mission S1.10 Organization S1.20 Functions Section S1.00 The Office of the Deputy Commissioner, Finance, Assessment and Management--(Mission): The Office of the Deputy Commissioner Finance, Assessment and Management (ODCFAM) directs the administration of comprehensive SSA management programs including budget, acquisition and grants, facilities management and publications and logistics. The Office directs the development of Agency policies and procedures as well as the management of the Agency financial management systems. It directs the activities of the Systems Review Board (SRB) and the systems procurement review function. It directs the evaluation of programs operations quality and the management of Agency quality assurance, management integrity and systems security programs and the oversight of SSA's matching operations. Section S1.10 The Office of the Deputy Commissioner, Management, Budget and Assessment--(Organization): The Office of the Deputy Commissioner, Finance, Assessment and Management under the leadership of the Deputy Commissioner, Finance, Assessment and Management, includes: A. The Deputy Commissioner, Finance, Assessment and Management (S1). B. The Assistant Deputy Commissioner, Finance, Assessment and Management (S1). C. The Immediate Office of the Deputy Commissioner, Finance, Assessment and Management (S1J), which includes: 1. The SSA Senior Financial Executive (S1J-1). 2. The Information Technology Systems Review Staff (S1J-2). 3. The Management Analysis and Audit Program Support Staff (S1J-3). D. The Office of Program and Integrity Reviews (S1K). E. The Office of Financial Policy and Operations (S1N). F. The Office of Budget (S1P). G. The Office of Acquisition and Grants (S1Q). H. The Office of Facilities Management (S1R). I. The Office of Publications and Logistics Management (S1S). Section S1.20 The Office of the Deputy Commissioner, Finance, Assessment and Management--(Functions): A. The Deputy Commissioner, Finance, Assessment and Management (S1) is directly responsible to the Commissioner for carrying out the ODCFAM mission and providing general supervision to the major components of ODCFAM. The Deputy Commissioner also is the SSA Chief Financial Officer (SSACFO) and is directly responsible to the Commissioner for carrying out the SSACFO mission. B. The Assistant Deputy Commissioner, Finance, Assessment and Management (S1) assists the Deputy Commissioner in carrying out his/her responsibilities and performs other duties as the Deputy Commissioner may assign. C. The Immediate Office of the Deputy Commissioner, Finance, Assessment and Management (S1J) provides the Deputy Commissioner with staff assistance on the full range of his/her responsibilities. It reviews and analyzes existing and proposed formal delegations of program and administrative decisionmaking authorities within SSA. It includes: 1. The SSA Senior Financial Executive (S1J-1) provides financial management expertise, advice and support to the Deputy Commissioner, Finance, Assessment and Management (DCFAM) in his/her role as the Chief Financial Officer; serves as a high-level Agency focal point for financial management matters and on selected issues, acts as liaison with the Department of the Treasury and the Internal Revenue Service; monitors Agency activities to improve financial management and management integrity weaknesses to assure Agency commitment and followthrough. The Senior Financial Executive is the focal point for Agency combined annual wage reporting/wage reconciliation improvement efforts; prepares progress reports and recommends corrective action as required. 2. The Information Technology Systems Review Staff (S1J-2) serves as the principal independent source of advice to the SRB, the SSACFO and the Commissioner on the feasibility, suitability and conformance to regulations of proposed systems plans and acquisitions; on proposed systems design and requirement specifications; and on all other systems strategies and related issues. It reviews the proposed Information Technology Systems (ITS) budget and Agency Procurement Requests for adequacy, clarity, cost-effectiveness, achievability, consistency with Agency plans, and to ensure that project objectives are realistic and complete. It conducts technical reviews of the functional requirements and design specifications of all ITS hardware and software systems to ensure their sufficiency and compliance with applicable policies, procedures and Agency plans. The Staff conducts in-process reviews of systems, planned implementation strategies, contracts, interagency agreements and other ongoing work in the systems area to determine compliance with Agency decisions and plans and monitors significant ITS projects to ensure the Agency objectives and timeframes are met. The Staff conducts postimplementation reviews of Agency systems and ITS acquisitions to determine if Agency investments provide the expected returns and whether the Agency objectives are being met with timely and cost-effective methods. The Staff conducts Information Resources Management reviews, maintains the Agency ITS budget project accounting data base and provides the DCFAM and the Commissioner with regular status reports on the execution of the Agency's ITS budget. 3. The Management Analysis and Audit Program Support Staff (S1J-3) provides analytical staff support for a wide range of Agencywide and/or Office-wide administrative program activities related to program administration, operations and policy; plans and directs SSA's participation in the audit programs conducted by the U.S. Government Accounting Office (GAO), the Office of Inspector General (OIG) and other external organizations; [[Page 22100]] develops Agency position on issues presented in the audits; reviews and evaluates audit reports and monitors and evaluates the implementation of GAO and OIG audit reports and internal survey recommendations. D. The Office of Program and Integrity Reviews (S1K) reviews, evaluates and assesses the integrity and quality of the administration of Social Security programs in headquarters and in the field. It recommends corrective changes in programs, policies, procedures or legislation aimed at quality and productivity improvement and/or program simplification. It evaluates the quality of SSA operations with emphasis on the prevention of program and systems abuse, the elimination of waste and the increase of efficiency. It also has responsibility for overseeing SSA's computer matching operations. E. The Office of Financial Policy and Operations (S1N) has operational responsibility for SSA's accounting and payment operations and establishes requirements for all SSA financial systems and processes to ensure Agency compliance with accounting principles and standards as prescribed by the Comptroller General and Chief Financial Officer of the United States; fiscal policies and procedures prescribed by the Secretary of the Treasury; and management integrity and control standards prescribed by the Office of Management and Budget under the Federal Managers' Financial Integrity Act. F. The Office of Budget (S1P) provides overall management of the planning, development and execution of the SSA budget. The Office develops policies and guidelines for the exercise of SSA-wide budget responsibility and evaluates and appraises the manner in which this responsibility is carried out. G. The Office of Acquisition and Grants (S1Q) directs the business management aspects of SSA's procurement program and grants management program by awarding and administering contracts, preparing purchase orders or other contractual instruments, and awarding and administering grants. It develops and implements policies, procedures and directives for SSA procurement and grants activities. H. The Office of Facilities Management (S1R) directs the national SSA real property program including short- and long-range facilities planning: design, construction and leasing of central office and large field facilities and maintenance, repair and construction projects and policy development related to these operations and facilities. It acquires, utilizes and manages space at SSA headquarters and develops a comprehensive space inventory and utilization system. The Office of Facilities Management develops, implements and evaluates SSA's environmental protection, safety and protective services programs. It ensures that these programs are responsive to the needs of the Agency and serves as a focal point for inquiries and guidance concerning these programs. I. The Office of Publications and Logistics Management (S1S) directs a comprehensive SSA printing, publications and distribution management program and develops pertinent policies, standards, and procedures for SSA's forms and publications management, printing, reprographics and distribution programs. It directs the administration and maintenance of the SSA library, the SSA History Room, the historical research program and records management program. It administers the SSA logistics management program, directs the SSA property and supply management programs and manages the operation of SSA warehousing facilities including receipt, storage and issuance of forms publications, supplies and equipment for SSA-wide use. The Office directs activities related to employee transportation including providing headquarters passenger, mail and freight transportation services. The Office directs the SSA mail management program. Subchapter S1K--Office of Program and Integrity Reviews S1K.00 Mission S1K.10 Organization S1K.20 Functions Section S1K.00 The Office of Program and Integrity Reviews-- (Mission): The Office of Program and Integrity Reviews (OPIR) reviews, evaluates and assesses the integrity and quality of the administration of Social Security programs in headquarters and in the field. It recommends corrective changes in programs, policies, procedures or legislation aimed at quality and productivity improvement and/or program simplification. It evaluates the quality of SSA operations with emphasis on the prevention of program and systems abuse, the elimination of waste and the increase of efficiency. It also oversees SSA's computer matching operations. Section S1K.10 The Office of Program and Integrity Reviews-- (Organization): The Office of Program and Integrity Reviews, under the leadership of the Associate Commissioner for Program and Integrity Reviews, includes: A. The Associate Commissioner for Program and Integrity Reviews (S1K). B. The Deputy Associate Commissioner for Program and Integrity Reviews (S1K). C. The Immediate Office of the Associate Commissioner for Program and Integrity Reviews (S1K). 1. The Administration, Matching and Data Management Staff (S1K-1). D. The Office of Statistics and Special Area Studies (S1KE). 1. The Division of Statistics (S1KE1). 2. The Division of Special Studies and Analysis (S1KE2). 3. The Division of Public Service Evaluation (S1KE3). E. The Office of Disability Program Quality (S1KC). 1. The Division of Disability Quality Policy, Evaluation and Analysis (S1KC1). 2. The Division of Disability Quality Operations (S1KC2). 3. The Division of Disability Hearings Quality (S1KC3). F. The Offices of Regional Program and Integrity Reviews (S1K-F1-- S1K-FX). G. The Office of Assistance and Insurance Program Quality (S1KG). 1. The Division of Insurance Program Entitlement Quality (S1KG1). 2. The Division of Insurance Program Postentitlement Quality (S1KG2). 3. The Division of Assistance Program Eligibility Quality (S1KG3). 4. The Division of Assistance Program Posteligibility Quality (S1KG4). Section S1K.20 The Office of Program and Integrity Reviews-- (Functions): A. The Associate Commissioner for Program and Integrity Reviews (S1K) is directly responsible to the Deputy Commissioner, Finance, Assessment and Management for carrying out OPIR's mission and providing general supervision to the major components of OPIR. B. The Deputy Associate Commissioner for Program and Integrity Reviews (S1K) assists the Associate Commissioner in carrying out his/ her responsibilities and performs other duties as the Associate Commissioner may prescribe. C. The Immediate Office of the Associate Commissioner for Program and Integrity Reviews (S1K) provides the Associate Commissioner and Deputy Associate Commissioner with staff assistance on the full range of their responsibilities. 1. The Administration, Matching and Data Management Staff (S1K-1) consolidates and focuses on a number of [[Page 22101]] functions previously spread throughout the organization. It conducts a variety of activities that cross component lines and impact the organization as a whole. The staff provides support on all budget, personnel and staffing issues; oversees the implementation of the provisions of the Computer Matching and Privacy Protection Act of 1988 for the Agency; and supports OPIR components, including the Office of Regional Program Integrity Reviews (ORPIR), by planning, developing, maintaining and improving OPIR's communications and data processing systems and the quality review data bases for SSA programs. D. The Office of Statistics and Special Area Studies (S1KE) has the responsibility for conducting broad-based studies and analyses of SSA's Retirement and Survivors Insurance (RSI), Supplemental Security Income (SSI), Disability Insurance (DI) and 800 Number operations and policies. It surveys SSA's customers to determine their satisfaction with field office (FO) services and whether their expectations were met; i.e., customer satisfaction. This effort supports the Agency initiative to improve the quality of services provided. The Office provides statistical advice and assistance to OPIR components. Operations research studies of SSA programs and management issues, designed to improve the efficiency of SSA's operational workloads, are also conducted in this office. 1. The Division of Statistics (S1KE1). a. Provides statistical advice and support to OPIR components on study design, sample selection, variance calculations, hypothesis testing and data analysis. b. Develops and applies statistical profiling techniques to operational workloads to improve targeting of resources and/or quality of operations. 2. The Division of Special Studies and Analysis (S1KE2). a. Designs, coordinates and conducts ad hoc studies and analyses of the RSI, SSI and DI programs' policies and procedures. b. Develops recommendations to improve quality and/or cost- effectiveness of SSA operations. 3. The Division of Public Service Evaluation (S1KE3). a. Designs, directs and coordinates the nationwide system and procedures for evaluating SSA's 800 Number service. b. Designs, directs and coordinates the evaluation of SSA's delivery of services to our customers by obtaining feedback of their expectations for, and perceptions of, SSA's service. c. Plans, coordinates and conducts focus group discussions on various issues/policies/concerns with general public and beneficiary/ recipient populations. E. The Office of Disability Program Quality (S1KC) plans, designs and maintains a quality review system for the Title II and Title XVI disability programs to ensure quality in adjudication and payment. It designs sampling methods and techniques, and issues policies and procedures for reviews. It analyzes review data and prepares reports on findings, including recommendations for corrective action or changes in disability program policies, procedures or legislation. The Office plans and designs special reviews of problem areas and plans and utilizes an automated data base of findings in current and longitudinal analyses so that policy and operational managers can improve the operation of the disability program. The Office provides technical support and guidance to program and integrity field staff in the disability quality review program and conducts reviews of ORPIR adherence to OPIR review policies and procedures. I111. The Division of Disability Quality Policy, Evaluation and Analysis (S1KC1): a. Develops disability quality review policy, procedures, forms and instructions for use by State and Federal components in payment and adjudicative process consistency and preeffectuation reviews. b. Identifies error-prone and user-support type case review workloads, and plans targeted sampling procedures to produce appropriate quality review data. Verifies production of sample levels for targeted reviews. Provides sampling intervals for use by State agencies in their quality review operations. c. Studies the adjudication and payment quality review programs, and modifies them to accommodate new workloads or to improve quality of the data. d. Develops sampling techniques for adjudication and payment process quality reviews. Modifies sampling to insure validity of data and to respond to disability program and quality review program changes. e. Provides technical guidance and support to the ORPIR in regard to disability quality review operations. Develops technical training package and programs for workload, policy or procedural changes. f. Plans and issues periodic reports related to the quality of disability payment and eligibility processes for the Title II and Title XVI disability programs. g. Analyzes data to identify repetitive and significant errors to determine their causes and costs, and to target areas needing study to determine corrective action. h. Determines the need for, and designs, special studies to supplement regular reports of disability quality reviews. Coordinates, reviews and evaluates these studies, and helps field offices develop field-initiated studies. i. Works with program components to identify user requirements for various profiles and to implement and evaluate profiles. 2. The Division of Disability Quality Operations (S1KC2): a. Conducts consistency quality reviews of samples of QA or preeffectuation reviews by Disability Quality Branches in the ORPIR. These cases include initial claims, reconsideration and continuing disability investigations. b. Conducts consistency quality reviews of the substantive and technical aspects of samples of continuing disability reviews completed by the Office of Disability Operations and the Disability Review Sections of the Processing Centers. c. Conducts quality reviews of the substantive and technical aspects of samples of uneffectuated claims adjudicated by the Federal Disability Determination Services and the Office of International Operations. d. Reviews samples of types of disability cases that have been identified as error-prone or which involve policy, procedural or operational problems. Prepares evaluative reports of the findings derived from such reviews, including recommendations for corrective actions. e. Designs and conducts special studies of problem areas and prepares reports indicating trends and recommendations for improvements in policy and procedure. 3. The Division of Disability Hearings Quality (S1KC3). a. Plans, designs and maintains a quality assurance (QA) review system to assess quality in adjudication of disability claims in which a hearing before an administrative law judge (ALJ) has been requested. b. Conducts QA reviews of the disability and procedural aspects of a sample of claims decided by the ALJ including State Agency reconsideration determinations that have been appealed by an ALJ hearing. c. Plans and issues periodic reports related to the QA reviews of ALJ decisions. [[Page 22102]] d. Designs and conducts special studies of significant issues that are identified during the QA review. F. The Offices of Regional Program and Integrity Reviews (ORPIR) (S1K-F1--S1K-FX) manage quality assurance and evaluation activities in the field. They conduct independent reviews to determine payment and eligibility error rates in Social Security programs, including errors in Federally-administered State supplementary payments. The ORPIR conduct independent reviews to determine the quality of adjudication processes of Social Security programs. They implement study reviews as formulated by the Office of Program and Integrity Reviews and provide reports, data and analyses. They assist in identifying error trends and sources and recommend corrective actions. They also perform special assessment surveys and analyses. G. The Office of Assistance and Insurance Program Quality (S1KG) is responsible for quality reviews, special studies and analyses of the full range of legal requirements, policies, procedures, systems and operations for the RSI and SSI programs, for the nonmedical aspects of disability in both programs, and for issues common to both programs. 1. The Division of Insurance Program Entitlement Quality (S1KG1). a. Is the principal SSA source for quality measurement and data for preclaims (enumeration and earnings maintenance) and RSI claims actions and for the level of service rendered to the public with such actions. b. Designs, develops and conducts ongoing RSI quality reviews, special studies and analyses of entitlement. Special studies and targeted analyses are requested by Congress, higher monitoring authorities, the SSA Executive Staff, as well as being Division- initiated in response to identified error issues. c. Maintains, analyzes and reports quality data and develops and promotes recommendations to improve the accuracy and cost-effectiveness of RSI entitlement, to improve productivity in processing entitlement workloads, and to improve entitlement policies and procedures. d. Conducts research in the areas of RSI entitlement and serves as SSA liaison with other Federal entities, State and local governments, and the private sector. 2. The Division of Insurance Program Postentitlement Quality (S1KG2). a. Is the principal SSA source for quality measurement and data for RSI postentitlement actions, including Stewardship studies, and for the level of service rendered to the public with such actions. b. Designs, develops and conducts ongoing RSI quality reviews, special studies and analyses of postentitlement. Special studies and targeted analyses are requested by Congress, higher monitoring authorities, the SSA Executive Staff, as well as being Division- initiated in response to identified error issues. c. Maintains, analyzes and reports quality data and develops and promotes recommendations to improve the accuracy and cost-effectiveness of RSI postentitlement, to improve productivity in processing postentitlement workloads, and to improve postentitlement policies and procedures. d. Conducts research in the areas of RSI postentitlement and serves as SSA liaison with other Federal entities, State and local governments, and the private sector. 3. The Division of Assistance Program Eligibility Quality (S1KG3). a. Is the principal SSA source for quality measurement and data for SSI claims and subsequent determination actions and for the level of service rendered to the public with such actions. b. Designs, develops and conducts ongoing SSI quality reviews, special studies, and analyses of eligibility and subsequent determinations of eligibility. Conducts special studies and targeted analyses in response to identified error issues whether requested by Congress, higher monitoring authorities, the SSA Executive Staff or Division-initiated. c. Maintains, analyzes and reports quality data and develops and promotes recommendations to improve the accuracy and cost-effectiveness of SSI eligibility and subsequent determinations of eligibility, to improve productivity in processing such workloads, and to improve such policies and procedures. d. Conducts research in the areas of SSI eligibility and subsequent eligibility and serves as SSA liaison with other Federal entities, State and local governments, and the private sector. e. Designs automation-enhanced quality review processes. 4. The Division of Assistance Program Posteligibility Quality (S1KG4). a. Is the principal SSA source for quality measurement and data for SSI posteligibility actions, including Stewardship studies, and for the level of service rendered to the public with such actions. b. Designs, develops and conducts ongoing SSI quality reviews, special studies, and analyses of posteligibility decisions. Special studies and targeted analyses are requested by Congress, higher monitoring authorities, the SSA Executive Staff, as well as being Division-initiated in response to identified error issues. c. Maintains, analyzes and reports quality data, performs consistency reviews, and develops, promotes and tracks recommendations to improve the accuracy of SSI posteligibility, to improve productivity in processing posteligibility workloads, and to improve posteligibility policies and procedures. d. Conducts research in the areas of SSI posteligibility and serves as SSA liaison with other Federal entities, State and local governments, and the private sector. Subchapter S1N--Office of Financial Policy and Operations S1N.00 Mission S1N.10 Organization S1N.20 Functions Section S1N.00 The Office of Financial Policy and Operations-- (Mission): The Office of Financial Policy and Operations (OFPO) has operational responsibility for SSA's accounting and payment operations and establishes requirements for all SSA financial systems and processes to ensure Agency compliance with accounting principles and standards prescribed by the Comptroller General and Chief Financial Officer of the United States; fiscal policies and procedures prescribed by the Secretary of the Treasury; and management integrity and control standards prescribed by the Office of Management and Budget under the Federal Managers' Financial Integrity Act. Section S1N.10 The Office of Financial Policy and Operations-- (Organization): The Office of Financial Policy and Operations, under the leadership of the Associate Commissioner for Financial Policy and Operations, includes: A. The Associate Commissioner for Financial Policy and Operations (S1N). B. The Deputy Associate Commissioner for Financial Policy and Operations (S1N). C. The Immediate Office of the Associate Commissioner for Financial Policy and Operations (S1N). D. The Office of Financial Policy and Systems Design (S1NA). 1. The Division of Financial Policy and Standards (S1NA1). 2. The Division of Financial/Administrative Systems (S1NA2). 3. The Division of Systems Security (S1NA6). [[Page 22103]] 4. The Division of Program Systems Requirements (S1NA7). E. The Office of Finance (S1NC). 1. The Division of Central Accounting Operations (S1NC1). 2. The Division of Administrative Payments and Recovery (S1NC2). 3. The Division of Travel Management (S1NC3). F. The Office of Program Accounting Operations (S1NE). 1. The Division of Benefit Certification and Accounting (S1NE1). 2. The Division of Cost Analysis (S1NE2). Section S1N.20 The Office of Financial Policy and Operations-- (Functions): A. The Associate Commissioner for Financial Policy and Operations (S1N) is directly responsible to the Deputy Commissioner, Finance, Assessment and Management for carrying out OFPO's mission and provides general supervision to the major components of OFPO. B. The Deputy Associate Commissioner for Financial Policy and Operations (S1N) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe. C. The Immediate Office of the Associate Commissioner for Financial Policy and Operations (S1N) provides the Associate Commissioner and the Deputy Associate Commissioner with staff assistance on the full range of their responsibilities. D. The Office of Financial Policy and Systems Design (S1NA) develops financial accounting policies, procedures and requirements for all SSA financial management systems: program benefits, debt management and financial/administrative systems. It directs the preparation and publication of SSA's annual financial statement, plans and directs the analysis of SSA's integrated financial/administrative systems and develops and executes Agency policies and procedures for system security, management integrity, cash management, administrative control and use of Agency funds and performance measurement including analysis of program outcomes, program financing adequacy, operational efficiency and service delivery. 1. The Division of Financial Policy and Standards (S1NA1) directs the development of financial accounting policies and procedures for all SSA financial management systems in compliance with accounting principles and standards prescribed by the Comptroller General and Chief Financial Officer of the United States and fiscal policies prescribed by the Secretary of the Treasury. It administers SSA's Federal Managers' Financial Integrity Act reporting and monitoring program (sections 2 and 4) including a risk analysis/vulnerability assessment program to ensure the accuracy and accountability of SSA's operational and administrative processes. It manages the preparation of SSA's audited annual financial statement and reports required by the Government Performance and Results Act. 2. The Division of Financial/Administrative Systems (S1NA2) provides systems analysis and support for the design, development and implementation of SSA's financial management systems and their integration with related administrative processes including applications to support core accounting functions of fund control, general ledger and reporting to higher monitoring authorities; accounts payable functions with connectivity to Treasury disbursing centers, Agency cashier and electronic commerce operations; cost analysis functions with determinations for Agency production, productivity and costs of workloads, business processes, programs and projects; travel management functions including document preparation, authorization and management information; payroll management functions, including full- time equivalency, workyear and dollar tracking at all organizational levels; budget formulation and execution functions of the Office of Budget; and related functions of managers SSA-wide. 3. The Division of Systems Security (S1NA6) directs, coordinates and manages SSA's overall information systems security program. This includes the development of SSA's security policy requirements and procedures, the effective implementation of other governing directives in the area of security, the administration of an effective access control program and an onsite review program. It provides educational training and awareness programs to management and employees on security policy/requirements; serves as the Agency focal point for day-to-day contact with the Office of Inspector General on matters of fraud, waste and abuse; and provides direction and guidance to the Agency's component and regional security officers. 4. The Division of Program Systems Requirements (S1NA7) directs the development of financial and accounting requirements for SSA's programmatic systems; reviews and negotiates modifications to Agency's functional requirements for adherence to the SSACFO requirements; participates in software validation/testing to ensure its effectiveness, reliability and conformance; and negotiates scope and timing for software releases especially to ensure prompt correction of material nonconformances with accounting principles and standards prescribed by the Comptroller General and the Chief Financial Officer of the United States. E. The Office of Finance (S1NC) directs SSA's central accounting and financial reporting activities and provides financial, fund control, cash management services that include administrative payments, administrative debt collection and travel management. It plans and directs the development of operating policies and procedures related to financial operations and evaluates these activities to ensure they are responsive to the needs of the Agency. 1. The Division of Central Accounting Operations (S1NC1) directs SSA's central accounting and reporting operations and develops related Agency operating procedures. It monitors and reports on the status of Agency spending and maintains control over Agency assets, liabilities and appropriations; manages the Agency's cash position and flow including coordination with trust fund investment activities and with fund balances at the U.S. Treasury; manages SSA's financial reporting activities, including preparation of all Agency financial reports to higher monitoring authorities; and serves as the Agency's obligations control point assuring and certifying the legality and propriety of proposed and incurred obligations. 2. The Division of Administrative Payments and Recovery (S1NC2) directs SSA's administrative payment and collection operations and develops related operating policies and procedures. It examines and certifies SSA's administrative payments; administers SSA's third party draft program, providing both administrative and benefit payment delivery service to SSA FOs nationwide; adjudicates claims submitted to the Agency under the Federal Tort Claims and Military Personnel and Civilian Employees' Claims Act; and serves as the Agency's focal point for administrative debt management ensuring the billing and collection of fees charged by SSA for reimbursable services. 3. The Division of Travel Management (S1NC3) directs SSA's travel management operations and develops related operating policies and procedures. It serves as the Agency's [[Page 22104]] focal point for travel management, ensuring the propriety of travel payments; examines and certifies SSA's travel payments; administers commercial travel agent, charge card, traveler's checks and automated teller machine services; and manages SSA's nationwide relocation services program. F. The Office of Program Accounting Operations (S1NE) directs SSA's program accounting operations including the processes which determine trust fund revenues, authorize recurring and daily benefit payments and determine the administrative expenses to be borne by each trust fund and the general fund for administration of Titles II, XVI and XVIII of the Social Security Act and other Federal programs. It also plans and directs the formulation of SSA's operating policies and procedures in these areas and provides a wide range of management information and analysis of SSA workloads, workyears, productivity and costs. 1. The Division of Benefit Certification and Accounting (S1NE1) directs SSA's benefit payment and earnings certification operations and develops related operating policies and procedures. It certifies and accounts for all benefit payments authorized under the Social Security Act; interacts with the Department of the Treasury to ensure accurate and timely issuance of benefit entitlements and accounting for all related cash activity, including proper charges and credits to the Agency's trust funds and general fund appropriations and master beneficiary records. As necessary, directs parallel actions by SSA's FOs and processing centers. Oversees the Agency's earnings records maintenance operation and maintains accounting controls necessary for interim and final certifications to the Secretary of the Treasury which determine revenues paid to the Social Security and Medicare trust funds. 2. The Division of Cost Analysis (S1NE2) directs SSA's cost accounting and analysis operations and the development of related Agency operating procedures; develops Agency workload measurement policy and labor distribution requirements; manages SSA's Cost Analysis System which supports the Agency's budget formulation and execution processes; and satisfies the statutory requirements for attribution of costs to all Agency workloads, functions, business processes and programs. Provides a wide range of management information and analysis on the Agency's administrative costs, workloads, labor utilization and productivity. Chapter S1P--Office of Budget S1P.00 Mission S1P.10 Organization S1P.20 Functions Section S1P.00 The Office of Budget--(Mission): The Office of Budget (OB) provides overall management of the planning, development and execution of the SSA budget. The Office develops policies and guidelines for the exercise of SSA-wide budget responsibility and evaluates and appraises the manner in which this responsibility is carried out. Section S1P.10 The Office of Budget--(Organization): The Office of Budget, under the leadership of the Associate Commissioner, Office of Budget, includes: A. The Associate Commissioner, Office of Budget (S1P). B. The Deputy Associate Commissioner, Office of Budget (S1P). C. The Immediate Office of the Associate Commissioner, Office of Budget (S1P). D. The Office of Administrative Budget (S1PA). E. The Office of Program Budget (S1PB). F. The Office of Administrative Budget Coordination and Analysis (S1PC). Section S1P.20 The Office of Budget--(Functions): A. The Associate Commissioner, Office of Budget (S1P) is directly responsible to the Deputy Commissioner, Finance, Assessment and Management for carrying out OB's mission and providing general supervision to the major components of OB. B. The Deputy Associate Commissioner, Office of Budget (S1P) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe. C. The Immediate Office of the Associate Commissioner, Office of Budget (S1P) provides the Associate Commissioner and Deputy Associate Commissioner with staff assistance on the full range of their responsibilities. D. The Office of Administrative Budget (S1PA). 1. Interprets and applies SSA policies and guidelines on budget formulation and execution in the review and analysis of SSA component budget requests. 2. Formulates the operational workload portion of SSA's administrative budget based on SSA plans, policies, and operational data. 3. Monitors and analyzes component spending as part of SSA level budget execution policies. E. The Office of Program Budget (S1PB). 1. Reviews and consolidates present statutory program cost estimates for trust fund and other Federal fund programs administered by SSA (Retirement, Survivors and Disability Insurance, Black Lung Benefits and Supplemental Security Income). Formulates a unified Agency budget through consolidation of program and administrative budgets, coordinating with OB's other offices as necessary. 2. Coordinates presentation of the SSA budget in total and by account; presents the proposed budget to the Commissioner; and develops budget documents and briefing material for the Commissioner's budget presentation to the Office of Management and Budget (OMB) and Congress. 3. Reviews, coordinates and presents program cost estimates for proposed legislative, operational policy and regulatory changes. Formulates or directs the formulation of administrative cost estimates for proposed legislative, operational policy and regulatory changes, coordinating with OB's other offices and other SSA components, as necessary. Provides financial management advice to the Commissioner and other SSA officials in the policy development process. 4. Serves as the SSA focal point for budget information provided to OMB, congressional appropriations and budget staffs and, as requested, by representatives of the media. F. The Office of Administrative Budget Coordination and Analysis (S1PC). 1. Interprets administrative budgetary policies and limitations, and develops and issues guidelines and instructions to SSA components for budget formulation and execution. 2. Executes the total administrative and program budgets for SSA through issuance of workyear and dollar controls, budgetary allotments/ allowances for administrative and program expenditures and employment ceilings to SSA components, coordinating with OB's Office of Administrative Budget and the Office of Program Budget as appropriate. 3. Coordinates and analyzes SSA administrative budget totals including the Information Technology Systems Budget. 4. Provides direct budget support for ODCFAM. 5. Develops and implements a program to evaluate Agency operations [[Page 22105]] in accordance with the requirements of A-76. Subchapter S1Q--Office of Acquisition and Grants S1Q.00 Mission S1Q.10 Organization S1Q.20 Functions Section S1Q.00 The Office of Acquisition and Grants--(Mission): The Office of Acquisition and Grants (OAG) directs the business management aspects of SSA's procurement program and grants management program by awarding and administrating contracts, preparing purchase orders or other contractual instruments, and awarding and administrating grants. It develops and implements policies, procedures and directives for SSA procurement and grants activities. Section S1Q.10 The Office of Acquisition and Grants-- (Organization): The Office of Acquisition and Grants, under the leadership of the Associate Commissioner, Office of Acquisition and Grants, includes: A. The Associate Commissioner, Office of Acquisition and Grants (S1Q). B. The Deputy Associate Commissioner, Office of Acquisition and Grants (S1Q). C. The Immediate Office of the Associate Commissioner, Office of Acquisition and Grants (S1Q). D. The Office of Information Resources and Programs Contracts (S1QA). E. The Office of Operations Contracts and Grants (S1QB). F. The Office of Acquisition Support (S1QC). Section S1Q.20 The Office of Acquisition and Grants--(Functions): A. The Associate Commissioner, Office of Acquisition and Grants (S1Q) is directly responsible to the Deputy Commissioner, Finance, Assessment and Management for carrying out OAG's mission and provides general supervision to the major components of OAG. B. The Deputy Associate Commissioner, Office of Acquisition and Grants (S1Q) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe. C. The Immediate Office of the Associate Commissioner, Office of Acquisition and Grants (S1Q) provides the Associate Commissioner and Deputy Associate Commissioner with staff assistance on the full range of their responsibilities. D. The Office of Information Resources and Programs Contracts (S1QA). 1. Responsible for planning, solicitation, award and administration of contracts, purchase orders, delivery orders or other contractual instruments for the entire range of automatic data processing equipment, software and services; voice-grade telecommunications equipment and services; and specialized training and computer support equipment. 2. Provides coordination, assistance and guidance in the development of complex procurement requirements and translates these needs into comprehensive solicitation packages to assure the maximum use of full and open competition. 3. Provides procurement advice, guidance and support for the development of acquisition strategies, evaluation techniques and negotiation of business and technical terms and conditions. E. The Office of Operations Contracts and Grants (S1QB). 1. Responsible for planning, solicitation, award and administration of contracts, purchase orders, delivery orders or other contractual instruments for specialized program needs (e.g., program research, development and demonstration through studies and surveys, consultants, systems designs and evaluations and facilities construction and alterations) and procurement of administrative supplies, equipment and services in support of SSA's overall operational mission (e.g., technical and professional services, office equipment, moving services, film processing, translations and transcription services). Responsible for contracts for construction and facilities management and operations. 2. Provides coordination, assistance and guidance in the development of complex procurement requirements and translates these needs into comprehensive solicitation packages to assure maximum use of full and open competition. 3. Provides procurement advice, guidance and support for the development of acquisition strategies, evaluation techniques and negotiation of business and technical terms and conditions. 4. Responsible for planning, placement and administration of grants under all SSA discretionary grants programs (including guidance and support in the selection strategy, evaluation process, budget negotiation, planning and development of policies, procedures, regulations and directives). F. The Office of Acquisition Support (S1QC). 1. Responsible for the development, evaluation and implementation of comprehensive SSA-wide acquisition policies, procedures, regulations and directives. 2. Performs acquisition management reviews of SSA activities with delegated procurement authority. 3. Manages SSA's acquisition planning and tracking processes. 4. Responsible for SSA's acquisition information collection, analysis and reporting activities. 5. Responsible for the planning, designing, developing and administering of automated systems to support SSA's acquisition and grant processes. 6. Provides audit, accounting and financial advisory services in support of the negotiation, administration, settlement and closeout of SSA contracts. Subchapter S1R--Office of Facilities Management S1R.00 Mission S1R.10 Organization S1R.20 Functions Section S1R.00 The Office of Facilities Management--(Mission): The Office of Facilities Management (OFM) manages SSA-wide materiel management and facilities management programs. It directs the SSA real property program including short- and long-range facilities planning: design, construction and leasing of central office facilities and maintenance, repair and construction projects and policy development related to these operations. It acquires, utilizes and manages space at SSA headquarters and develops a comprehensive space inventory and utilization system. OFM develops, implements and evaluates SSA's environmental protection, safety and protective services programs. It ensures that these programs are responsive to the needs of the Agency and serves as a focal point for inquiries and guidance concerning these programs. Section S1R.10 The Office of Facilities Management-- (Organization): The Office of Facilities Management, under the leadership of the Associate Commissioner for Facilities Management, includes: A. The Associate Commissioner for Facilities Management (S1R). B. The Deputy Associate Commissioner for Facilities Management (S1R). C. The Immediate Office of the Associate Commissioner for Facilities Management (S1R). D. The Office of Realty Management (S1RE). E. The Office of Environmental Policy and Automation Resources (S1RG). F. The Office of Main Complex Management (S1RH). [[Page 22106]] G. The Office of Outlying Buildings Management (S1RJ). H. The Office of Field Facilities Management (S1RK). I. The Office of Protective Security Services (S1RL). Section S1R.20 The Office of Facilities Management--(Functions): A. The Associate Commissioner for Facilities Management (S1R) is directly responsible to the Deputy Commissioner for Finance, Assessment and Management for carrying out OFM's mission and provides general supervision to the major components of OFM. B. The Deputy Associate Commissioner for Facilities Management (S1R) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe. C. The Immediate Office of the Associate Commissioner for Facilities Management (S1R) provides the Associate Commissioner with staff assistance on the full range of his/her responsibilities. D. The Office of Realty Management (S1RE) directs SSA's national real property program, including long- and short-range planning, design, construction and leasing of central office and prospectus level field facilities, renovation projects, energy management, project management, and the development and implementation of policies, procedures and technical assistance to support these programs. The Office of Realty Management is SSA's representative to other agencies in all these areas, and participates in the development of governmentwide policies and procedures. E. The Office of Environmental Policy and Automation Resources (S1RG) directs SSA's national security, environmental, occupational health, and safety programs, including long- and short-range planning, management of disparate contract guard forces, automation efforts, the Agency's asbestos management program, national testing programs for water and indoor air quality, the Agency's suitability program, and the development and implementation of policies, procedures and technical assistance to support these programs. F. The Office of Main Complex Management (S1RH) directs SSA's headquarters facilities, including the East, Operations, Annex, West, Supply and Altmeyer Buildings. Responsibilities include long- and short-range planning, maintenance, repair, ongoing preventive maintenance, space planning, execution of safety, environmental health, and physical security policies, and the development and implementation of policies, procedures and technical assistance to support these programs. G. The Office of Outlying Buildings Management (S1RJ) directs operations at the Metro West, Security West, the National Computer Center, Hollings Ferry, and Techwood Buildings, including long- and short-range planning, construction and lease management, maintenance, repair, ongoing preventive maintenance, space planning, execution of safety, environmental health, and physical security policies, and the development of the appropriate policies, procedures and technical assistance to support these programs. H. The Office of Field Facilities Management (S1RK) directs SSA's space management program for all field facilities, including long- and short-range planning, acquisition, management, and utilization of space, installation of IWS/LAN, modular furniture installation, asbestos management, and the execution of safety, environmental health, and physical security policies, and the development of policies, procedures and technical assistance to support these programs. I. The Office of Protective Security Services (S1RL) directs the SSA's security program, including physical security, criminal investigation, and civil defense, designed to ensure the physical security of life and property on premises occupied by SSA personnel on a nationwide basis. The office is the SSA representative to other agencies in all these areas and participates in the development of governmentwide policies and procedures. Subchapter S1S--Office of Publications and Logistics Management S1S.00 Mission S1S.10 Organization S1S.20 Functions Section S1S.00 The Office of Publications and Logistics Management--(Mission): The Office of Publications and Logistics Management (OPLM) provides overall management of the SSA logistics and publications programs. It directs a comprehensive SSA printing, publications and distribution management program and develops pertinent policies, standards, and procedures for SSA's forms and publications management, printing, reprographics and distribution programs. It directs the administration and maintenance of the SSA library, the SSA History Room, the historical research program and records management program. It administers the SSA logistics management program, directs the SSA property and supply management program, manages the operation of SSA warehousing facilities including receipt, storage and issuance of forms publications, supplies and equipment for SSA-wide use. The Office directs activities related to employee transportation including providing headquarters passenger, mail and freight transportation services. It directs the SSA mail management program. Section S1S.10 The Office of Publications and Logistics Management--(Organization): The Office of Publications and Logistics Management, under the leadership of the Associate Commissioner for Publications and Logistics Management, includes: A. The Associate Commissioner for Publications and Logistics Management (S1S). B. The Deputy Associate Commissioner for Publications and Logistics Management (S1S). C. The Immediate Office of the Associate Commissioner for Publications and Logistics Management (S1S). D. The Office of Receiving, Storage and Issue (S1SC). E. The Office of Property Management (S1SE). F. The Office of Supply Management (S1SG). G. The Office of Logistics Planning and Process Control (S1SH). H. The Office of Publications Management (S1SJ). I. The Office of Library, Records and Reprographics (S1SK). J. The Office of Printing Operations (S1SL). K. The Office of Mail Management (S1SM). Section S1S.20 The Office of Publications and Logistics Management--(Functions): A. The Associate Commissioner for Publications and Logistics Management (S1S) is directly responsible to the Deputy Commissioner for Finance, Assessment and Management for carrying out OPLM's mission and provides general supervision to the major components of OPLM. B. The Deputy Associate Commissioner for Publications and Logistics Management (S1S) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe. C. The Immediate Office of the Associate Commissioner for Publications and Logistics Management (S1S) provides the Associate [[Page 22107]] Commissioner with staff assistance on the full range of his/her responsibilities. D. The Office of Receiving, Storage and Issue (S1SC). 1. Directs the supply program nationwide by managing the operations of SSA warehousing facilities, including the control and maintenance of stock, the receipt, storage and issuance of forms, publications, supplies and equipment for use, and conducts ongoing inventories and investigates discrepancies at all sites. 2. Provides transportation services including chauffeur service for the SSA Executive Staff and shuttle service for employees between SSA headquarters and other buildings in the Washington/Baltimore metropolitan areas. 3. Prepares and administers maintenance contracts and services for all SSA equipment and maintains adequate stock of repair parts for in- house emergency repair. 4. Performs all electrical preparations for SSA ceremonies; provides carpentry services for all SSA occupied buildings in the Baltimore/Washington area; exercises procurement authority to provide parts, services and maintenance for all SSA equipment; and maintains all equipment inventory history and records. E. The Office of Property Management (S1SE). 1. Oversees all policy and procedures pertaining to the acquisition, utilization, accountability, transfer and disposal of SSA personal property. Manages and maintains the SSA Property Accountability System and the Property Management Officer/Custodial Officer network for the effective control of all SSA sensitive, accountable, and personalized personal property assets. Provides SSA's liaison for all personal property activities with other Federal, State and local agencies, as well as commercial and civic organizations. Represents SSA's interest in the acquisition, transfer and disposal of personal property. 2. Oversees the acquisition and installation of modular/systems furniture in SSA offices nationwide; acts as technical expert; plans, coordinates and implements studies and surveys related to providing necessary ergonomic furniture and equipment to support SSA employees; plans coordinates and implements studies and surveys to access the variety of ergonomic furniture previously purchased and new furniture available to SSA offices; and provides expert technical advice and consultative services to the SSA Executive Staff and to major headquarters and regional components. 3. Responsible for all financial management and contracting activities performed within the scope of the Interagency Agreement with the Federal Prison Industries. Maintains audit trails for all expenses incurred during and after furniture installation. F. The Office of Supply Management (S1SG). 1. Responsible for the development of policies, procedures and directives in support of SSA supply management program. Ensures that Agency's printing requests and justified requisitions are processed timely for all necessary forms, publications, office supplies and instructional materials. 2. Monitors Agencywide stock items usage for making proper stock replenishment and to initiate scheduled shipments timely through the Direct Delivery Program, and oversees the replenishment of warehouse stock for headquarters' use, emergencies, etc. 3. Manages the direct delivery program of scheduled shipments to field components of major use forms, publications and supplies; evaluates all supply proposals; monitors warehouse availability of on- hand training materials to accommodate periodic changes to training schedules and course material configurations; and develops and oversees common expense supply budget. G. The Office of Logistics Planning and Process Control (S1SH). 1. Responsible for the overall management and control of automatic data processing resources which support SSA's centralized Supply and Property Accountability Systems; coordinates with financial/ administrative components governmentwide on major systems management projects and studies; and is the primary systems planning, development, and execution component within the Office of the Deputy Commissioner. 2. Responsible for the collection, validation, process, and control of SSA-wide requisitions for expendable supplies and supports special service programs for processing field and headquarters routine and emergency supply requests and planned training class orders. H. The Office of Publications Management (S1SJ). 1. Directs a comprehensive SSA-wide forms control, publication and distribution management program, including forms and publications design, photocomposition and electronic information dissemination (electronic publishing, on-line publishing/services, electronic reference materials and CD-ROM and multi-media production and delivery) and provides SSA-wide special media services for visually impaired employees. 2. Responsible for administering the regulatory and procedural requirements governing SSA's collection of information from the public, stemming from the Paperwork Reduction Act and providing liaison services with the Office of Management and Budget and coordinates the Agency Administrative Instructions Manual System for the printing, clearance and issuance of policy, standards and procedural instructions. 3. Coordinates and directs a comprehensive printing management program and administers the procurement of all SSA printing needs; prepares the Agency's Comprehensive Printing Program Plan report for the Joint Committee on Printing; and provides liaison on policy and procedures. 4. Plans, directs and administers the SSA mail policy program, including developing policy and procedures for more efficient Agency mail processing methodologies and administers Agencywide mail management contracts. Provides liaison with the United States Postal Service in all national level mail management and operational policy negotiations and activities. I. The Office of Library, Records and Reprographics (S1SK). 1. Directs, develops and maintains an Agencywide library and information service at SSA headquarters and nationwide. Provides on- line information on subjects relating to SSA programs and their operations in a variety of media. 2. Directs, develops and maintains a records management program. Develops policy and procedures regarding the retention and disposition of SSA's program and administrative records, administrative filing systems and equipment utilization, administrative correspondence, electronic records and vital records. Coordinates records storage and maintenance activities. 3. Directs, develops and maintains a reprographics management program. Develops Agencywide reprographic policy and procedures, manages the nationwide complement of SSA's reprographic equipment; and represents SSA in activities and negotiations with reprographic vendors and government officials at the General Services Administration. J. The Office of Printing Operations (S1SL). 1. Provides SSA in-house printing services for short turnaround work [[Page 22108]] which cannot be procured commercially. 2. Provides coordination, technical advice and guidance to Agency components on SSA's in-house printing operation. K. The Office of Mail Management (S1SM). 1. Plans, directs and coordinates the SSA mail handling program, including the receipt, processing and dispatch of all incoming and outgoing United States Postal Service mail for SSA headquarters. Provides inter-office mail service for SSA headquarters and priority delivery service in Washington, D.C. 2. Administers oversight of necessary contracts such as the internal mail messenger service. Consolidates and processes outgoing mail from headquarters to district offices, branch offices, program service centers and regional offices. 3. Processes computer-generated priority notices to SSA beneficiaries nationwide, using high-speed equipment to fold, insert and label mailings. This statement amends part S of the Statement of the Organization, Functions and Delegations of Authority which covers the Social Security Administration (SSA). Notice is given that Chapter S2 for the Office of the Deputy Commissioner for Operations is being amended to reflect internal organizational realignments and the deletion of all references to the Department of Health and Human Services as the parent agency of SSA. The following material replaces Chapter S2 in its entirety. Chapter S2--Office of the Deputy Commissioner, Operations S2.00 Mission S2.10 Organization S2.20 Functions Section S2.00 The Office of the Deputy Commissioner, Operations-- (Mission): The Office of the Deputy Commissioner, Operations (ODCO) directs and manages central office and geographically dispersed operations installations. It oversees regional operating program, technical, assessment and program management activities. It directs studies and actions to improve the operational effectiveness and efficiency of its components. It promotes systems and operational integration and defines user needs in the strategic planning process. It determines automation support for Operations components. This office defines user concerns in the development of operational and programmatic specifications for new and modified systems, evaluations and implementation phases. Section S2.10 The Office of the Deputy Commissioner, Operations-- (Organization): The Office of the Deputy Commissioner, Operations, under the leadership of the Deputy Commissioner, Operations, includes: A. The Deputy Commissioner, Operations (S2). B. The Assistant Deputy Commissioner, Operations (S2). C. The Immediate Office of the Deputy Commissioner, Operations (S2A). 1. The Senior Advisor to the Deputy Commissioner, Operations (S2A- 2). D. The Office of the Central Records Operations (S2B). E. The Office of Disability and International Operations (S2H). F. The Office of the Regional Commissioner (S2D). G. The Office of Public Service and Operations Support (S2N). H. The Office of Telephone Services (S2Q). I. The Office of Automation Support (S2L). Section S2.20 The Office of the Deputy Commissioner, Operations-- (Functions): A. The Deputy Commissioner, Operations (S2) is directly responsible to the Commissioner for carrying out the ODCO mission and providing general supervision to the major components of ODCO. B. The Assistant Deputy Commissioner Operations (S2) assists the Deputy Commissioner in carrying out his/her responsibilities and performs other duties as the Deputy Commissioner may prescribe. C. The Immediate Office of the Deputy Commissioner, Operations (S2A) provides the Deputy Commissioner with staff assistance on the full range of his/her responsibilities. 1. The Senior Advisor to the Deputy Commissioner, Operations (S2A- 2) assists the Deputy Commissioner on a wide variety of special management issues affecting Agency operations and the delivery of SSA programs to the public. D. The Office of Central Records Operations (S2B) provides executive direction and leadership for the nationwide establishment and maintenance of basic records supporting Social Security programs. It manages centralized records operations and a stand alone data operations center (DOC). The Office receives and processes Social Security earnings reports from private and governmental employers and adjustments or corrections to posted earnings items. The Office maintains records of SSA enumeration and earnings records in microfilm, magnetic tape and disc form and maintains an ongoing data exchange activity with the Treasury Department on the compilation and verification of individual earnings data. E. The Office of Disability and International Operations (S2H) provides executive direction and leadership to centralized disability and foreign claims operations. It directs the processing of claims under disability and Black Lung Benefits programs and maintains beneficiary rolls. It directs the review of initial and reconsidered determinations of disability excluded from State agency jurisdiction and directs the authorization of disability claims not authorized by District Offices (DOs) at the initial, reconsideration and other appeal levels. It directs the development, adjudication, authorization of payment or disallowance of claims for Retirement, Survivors and Disability Insurance (RSDI) benefits filed by persons in foreign countries; determines eligibility for Medicare on related claims; and determines entitlement to benefits based on international Social Security agreements. It determines whether and when eligibility or payments should be terminated, suspended, continued, increased or reduced in amount. Recovers or waives recovery of amounts incorrectly paid to beneficiaries. It serves as liaison on operational issues which affect the administration of the United States Social Security program abroad, with the Department of State, other Federal agencies, agencies of foreign governments and private organizations. F. The Office of the Regional Commissioner (S2D) serves as the principal SSA component at the regional level and ensures effective SSA interaction with other Federal agencies in the regions, State welfare agencies, State Disability Determination Services (DDS) and other regional and local organizations. The Office provides regional program leadership and technical direction for the RSDI programs, the Black Lung Benefits program and the SSI program. It issues regional operating policy and procedures for these programs. It directs a regionwide network of Field Offices (FOs), Teleservice Centers (TSCs) and in the regions where present, Program Service Centers (PSCs). The Office manages and coordinates SSA regional operations. It provides overall management direction for the provision of personnel services and administrative support to SSA regional components. It establishes regional priorities and issues [[Page 22109]] policy directives consistent with national program objectives, operational requirements and systems; and implements a regional SSA public affairs program. The Office maintains a broad overview of administrative operations of the ROs of SSA, the Office of Hearings and Appeals (OHA) and the DOC to ensure effective coordination of SSA activities at the regional level. G. The Office of Public Service and Operations Support (S2N) provides operations analysis, program support, service to the public and employee services for the Deputy Commissioner, Operations (DCO), and conducts studies and analyses. Provides broad operations support to FOs, TSCs, PSCs, the Office of Disability and International Operations (ODIO) and the Office of Central Records Operations (OCRO). OPSOS also integrates operational delivery of public services under the RSDI, SSI and health insurance (HI) programs for domestic beneficiaries and delivery of RSDI program services to foreign beneficiaries. Provides broad operations support to the maintenance of the basic earnings data which support the Social Security programs. Conducts activities associated with the overall effectiveness and efficiency of the DCO components. Directs and coordinates internal management support functions to ensure effective position management, workforce utilization and management analysis and planning. Directs the overall DCO budget process. Plans, implements, manages and assesses the interrelated duties of delivering SSA program and related services to the public. H. The Office of Telephone Services (S2Q) plans, implements, operates and evaluates SSA's telephone service to the public delivered by the national 800 Number and SSA FOs. Plans and conducts studies, pilots and analyses of 800 Number and FO telephone operations to assess and improve the service provided. Provides direct support to 38 TSCs and approximately 1,300 FOs, including developing and communicating uniform operating policies and procedures. Maintains close, effective working relationships with SSA policy, program and administrative components, with other Federal agencies and with vendors which have important roles in the delivery and evaluation of SSA's telephone service to the public. Manages SSA's national 800 Number network operation, designs and administers call routing plans, continuously monitors call handling and adjusts routing to handle emergency situations and to maximize call answering effectiveness and efficiency. I. The Office of Automation Support (S2L) is responsible for integrating service delivery and employee concerns with modern technology. It determines and defines DCO requirements for software and hardware support. OAS directs user evaluations of new technology assuring that technology meets DCO needs and coordinates all implementation activities. OAS develops, implements and administers evaluative tools for hardware purchases and software development. Assures that the most recent technology is integrated into the operations of all DCO components. Subchapter S2B--Office of Central Records Operations S2B.00 Mission S2B.10 Organization S2B.20 Functions Section S2B.00 The Office of Central Records Operations-- (Mission): The Office of Central Records Operations (OCRO) provides executive direction and leadership for the nationwide establishment and maintenance of basic records supporting Social Security programs. It manages centralized records operations and a stand alone DOC. The Office receives and processes Social Security earnings reports from private and governmental employers and adjustments or corrections to posted earnings items. The Office maintains records of SSA enumeration and earnings records in microfilm, magnetic tape and disc form and maintains an ongoing data exchange activity with the Treasury Department on the compilation and verification of individual earnings data. Section S2B.10 The Office of Central Records Operations-- (Organization): The Office of Central Records Operations, under the leadership of the Director, OCRO, includes: A. The Director, Office of Central Records Operations (S2B). B. The Immediate Office of the Director, Office of Central Records Operations (S2B). C. The Division of Certification and Coverage (S2BA). D. The Division of Earnings and Adjustments (S2BC). E. The Division of Operations Support (S2BE). F. The Data Operations Center (S2B-F6). Section S2B.20 The Office of Central Records Operations-- (Functions): A. The Director, OCRO (S2B) is directly responsible to the Deputy Commissioner, Operations for carrying out OCRO's mission and managing its respective components. B. The Immediate Office of the Director, OCRO (S2B) provides internal operations and management analysis staff support and assistance to the Director and all OCRO components. C. The Division of Certification and Coverage (S2BA). 1. Answers inquiries about earnings records, including earnings discrepancies; investigates and adjusts incorrectly reported earnings items; and resolves discrepancies where SSA's records disagree with individual allegations of services rendered or remuneration received. 2. Certifies earnings record data to DOs and PCs for use in the adjudication of RSDI cases. 3. Reviews determinations on correctness of earnings data, coverage, increment years, total earnings, closing dates, primary insurance amounts and, in disability cases, determinations as to whether work requirements are met. Makes these determinations when needed. 4. Makes determinations as to coverage under the Social Security Act, as amended, of services performed by employees or self-employed individuals in earnings disagreement cases if a claim for benefits has not been filed. 5. Maintains files of microfilmed employer wage reports, self- employed income reports, detailed earnings listings and a file of earnings reported incorrectly or incompletely by employers or by self- employed individuals. D. The Division of Earnings and Adjustments (S2BC). 1. Corresponds with employers and the Internal Revenue Service about the correction and processing of employer wage reports and self- employment income reports. 2. Investigates and corrects, as necessary, improperly reported earnings items. 3. Investigates and resolves magnetic media annual wage reporting (AWR) exception output. 4. Maintains control of pre-tax year 1987 agreements with State and interstate entities and modifications of these agreements and reviews wage statements submitted for State and interstate entity employees. 5. Ensures that Supplemental Security Income payments are interfaced with various external payment programs such as the Veterans Administration, the Railroad Retirement Board, the Office of Personnel Management and the Department of Defense. E. The Division of Operations Support (S2BE). 1. Receives, converts and processes AWR data submitted on magnetic media [[Page 22110]] for input to the central computer complex at SSA headquarters. 2. Provides programming, scheduling and operating support for the automated processing of operational, administrative, management and statistical computer programs for OCRO and other SSA components. Develops technical requirements for information reporting systems. Maintains the OCRO magnetic tape library. 3. Provides internal mail, central microfilm storage and retrieval services to OCRO. 4. Procures and maintains contracts for microphotographic services for SSA. Maintains master copies of basic systems and microfilm records to ensure continuous operations should records be destroyed. Reproduces, on film, records for current use and for preservation of a variety of employee and employer records. F. The Data Operations Center (S2B-F6) 1. Receives, examines and processes annual wage reports and other SSA program data through imaged-base data capturing and telecommunications systems for input to the central computer complex at SSA headquarters. 2. Performs electronic editing, validating and balancing functions related to the processing of source data and transmits products to the SSA headquarters computer complex for processing in a timely manner. 3. Contacts beneficiaries, representative payees, district office and program service center personnel to resolve post-eligibility systems exceptions output. 4. Serves as the central repository for all SSI folders. Subchapter S2D--Office of the Regional Commissioner S2D.00 Mission S2D.10 Organization S2D.20 Functions Section S2D.00 The Office of the Regional Commissioner--(Mission): The Office of the Regional Commissioner (ORC) serves as the principal SSA component at the regional level and assures effective SSA interaction with other Federal agencies in the regions; State welfare agencies; State Disability Determination Services (DDSs); and other regional and local organizations. The Office provides regional program leadership and technical direction for the RSDI programs, the Black Lung Benefits program and the SSI program. It issues regional operating policy and procedures for these programs and evaluates program effectiveness. It implements national operational and management plans for providing SSA service to the public, and directs a regionwide network of FOs, TSCs and where present, PSCs. The Office manages and coordinates SSA regional operations. It provides overall management direction for the provision of personnel services and administrative support to SSA regional components. It establishes regional priorities and issues policy directives consistent with national program objectives, operational requirements and systems and implements a regional SSA public affairs program. The Office maintains a broad overview of administrative operations of the ROs of SSA's OHA and the DOC to ensure effective coordination of SSA activities at the regional level. Section S2D.10 The Office of the Regional Commissioner-- (Organization): The Office of the Regional Commissioner, under the leadership of the Regional Commissioner, includes: A. The Regional Commissioner (S2D1-S2DX). B. The Deputy Regional Commissioner (S2D1-S2DX). C. The Immediate Office of the Regional Commissioner (S2DB-S2DX). D. The Office of the Assistant Regional Commissioner for Program Operations and Systems (S2D1B-S2DXB). E. The Office of the Assistant Regional Commissioner for Field Operations (S2D14-S2DX4). F. The Office of the Assistant Regional Commissioner for Management and Budget (S2D17-S2DX7). G. The Office of the Assistant Regional Commissioner for Processing Center Operations (S2D25,35,45,55,75,95). Section S2D.20 The Office of the Regional Commissioner-- (Functions): A. The Regional Commissioner (S2D1-S2DX) is directly responsible to the Deputy Commissioner, Operations, for carrying out the Regional Commissioner's (RC) mission and managing the respective SSA regional organizations. B. The Deputy Regional Commissioner (S2D1-S2DX) assists the Regional Commissioner in carrying out his/her responsibilities, and performs other duties as the Regional Commissioner may prescribe. C. The Immediate Office of the Regional Commissioner (S2D1-S2DX) provides the Regional Commissioner with high-level staff assistance on the full range of his/her responsibilities. It also furnishes staff support for the civil rights, equal opportunity and external affairs functions. D. The Office of the Assistant Regional Commissioner for Program Operations and Systems (S2D1B-S2DXB). 1. Provides program leadership and technical direction for the RSDI, SSI and Black Lung Benefits programs in the region. Issues regional operating policies and procedures necessary to ensure implementation of national policies for these programs. Establishes and maintains a field visit program covering DDSs, FOs, TSCs and PSCs to determine the effectiveness of RSDI, SSI and Black Lung Benefits program policies and procedures, and to provide technical assistance in the resolution of operational problems relating to these programs. Evaluates RSDI, SSI and the Black Lung Benefits program effectiveness in the region. 2. Assists DDSs in developing their operating budgets, reviews these budgets with the Assistant Regional Commissioner for Management and Budget and submits recommendations on the acceptability of DDS budgets to the RC. Manages a comprehensive review and analysis program covering DDS operations. 3. Plans, directs and coordinates regional activities concerning Social Security coverage agreements between SSA and State or interstate entities; carries out negotiations with State or interstate authorities on the content of these agreements; makes recommendations to final approving officials regarding the execution of new coverage agreements, modifications in existing agreements, or the termination of agreements; and processes requests for further extensions, or extensions for more than 1 year, of time limits for assessments, credits or refunds of amounts due. 4. Negotiates and maintains agreements with States covering the administration of optional State SSI supplementation, mandatory minimum State SSI supplementation and Medicaid eligibility determinations. Evaluates and monitors State budgets necessary to carry out these agreements and maintains ongoing dialogues with States on SSI program issues in such areas as adjustment levels, hold harmless provisions, operational aspects of the Food Stamp program, social service referral practices, etc. Directs the preparation of regional operations instructional material necessary to implement agreements negotiated with the States. 5. Oversees SSA regional automated data processing (ADP) systems and automated processing operations, ensures their effectiveness and carries out an ongoing regional systems [[Page 22111]] planning program to ensure effective integration of regional operating and management systems. Coordinates and monitors regional implementation of major changes to national systems on behalf of SSA's Central Office components dealing with systems activities. 6. Conducts operational analyses and provides support to regional operations management in the resolution of operational, procedural and systems problems. Consolidates, reviews and arranges for the distribution of regional program instructions and systems instructional material developed at the regional level. Coordinates with Rehabilitation Services Administration and other agencies to attain disability insurance (DI), Black Lung Benefits and SSI program goals. Maintains relationships with professional medical organizations, interacts with outside groups representing program interests or concerns and consults with representatives of community and private organizations on operational matters. E. The Office of the Assistant Regional Commissioner for Field Operations (S2D14-S2DX4). 1. Provides leadership, guidance and direction FO's and TSC's. 2. Ensures the consistency of field operations in the region with national and regional policies and procedures and is accountable for the effectiveness of these operations. F. The Office of the Assistant Regional Commissioner for Management and Budget (S2D17-S2DX7). 1. Furnishes leadership and support to SSA regional operations components in the areas of financial, workpower, and organization management and other areas of management concern. 2. Develops regional management policies, procedures and guidelines consistent with prevailing Federal and SSA requirements and objectives. Guides and controls regional administrative management operations and administrative practices. Evaluates component performance and needs in these areas to ensure effective and economical use of available resources and takes appropriate action on behalf of the RC to remedy or correct any inefficiencies or undesirable practices uncovered in administrative management operation. 3. Furnishes financial management staff expertise and professional judgments required to compile and recommend effective regional/State operating budgets. 4. Coordinates regional operations administrative management issues and concerns with SSA headquarters and other Federal-regional authorities. 5. Carries out the SSA regional security program. G. The Office of the Assistant Regional Commissioner for Processing Center Operations (S2D25,35,45,55,75,95) (located in the six regions containing PSCs). 1. Reviews and authorizes payment or disallows claims for RSDI benefits and HI entitlement; certifies RSDI benefit amounts to the Treasury Department for payment; and maintains RSDI benefit and HI records. 2. Determines whether and when eligibility or payments should be terminated, suspended, continued, increased or reduced in amount and reconsiders determinations on initial claims and continuing eligibility. 3. Maintains RSDI payment rolls; recovers or waives recovery of amounts incorrectly paid to RSDI beneficiaries; receives, records and deposits Supplemental Medical Insurance (SMI) premium and overpayment refunds; and makes representative payee determinations and processes related accountability reports. 4. Answers inquiries about individual RSDI cases and claims determinations and ensures expeditious processing of actions where inquiries indicate claimant hardship. 5. Receives and coordinates computer programs and exceptions on case processing. Maintains accounting controls and ensures, by sample audit, that magnetic tape records reflect actual authorized payment actions. 6. Coordinates PSC operations with the other components within ORC, other SSA components, the Railroad Retirement Board, the Veterans Administration, the United States Postal Service and other Federal agencies as required. Subchapter S2H--The Office of Disability and International Operations S2H.00 Mission S2H.10 Organization S2H.20 Functions Section S2H.00 The Office of Disability and International Operations--(Mission): The Office of Disability and International Operations (ODIO) provides executive direction and leadership to centralized disability operations that process claims under disability and Black Lung Benefits programs and maintain beneficiary rolls. It directs the review of initial and reconsidered determinations of disability excluded from State agency jurisdiction, and directs the authorization of disability claims not authorized by DOs at the initial, reconsideration and other appeal levels. It responds to public and congressional correspondence on disability operations issues. It directs the development, adjudication, authorization of payment or disallows claims for RSDI benefits filed by persons in foreign countries; determines eligibility for HI and SMI on related claims; and determines entitlement to benefits based on international Social Security agreements. It determines whether and when eligibility or payments should be terminated, suspended, continued, increased or reduced in amount and recovers or waives recovery of amounts incorrectly paid to beneficiaries. It serves as liaison on operational issues which affect the administration of the United States Social Security program abroad, with the Department of State, other Federal agencies, agencies of foreign governments and private organizations. Section S2H.10 The Office of Disability and International Operations--(Organization): The Office of Disability and International Operations, under the leadership of the Director, includes: A. The Director, The Office of Disability and International Operations (S2H). B. The Deputy Director, The Office of Disability and International Operations (S2H). C. The Immediate Office of the Director, The Office of Disability and International Operations (S2H). 1. The Organizational Planning, Analysis and Review Staff (S2H-2). D. The Office of Disability Operations (S2HA). 1. The Process Divisions (S2HA1,2,3,4). E. The Office of International Operations (S2HB). 1. The International Process Division (S2HB1). 2. The International Operations and Totalization Staff (S2HB3). F. The Office of Support Services (S2HC). 1. The Division of Management Support (S2HC1). 2. The Division of Operations Support (S2HC2). Section S2H.20 The Office of Disability and International Operations--(Functions): A. The Director, The Office of Disability and International Operations (S2H) is directly responsible to the Deputy Commissioner, Operations, for carrying out ODIO's mission and managing its respective components. B. The Deputy Director, Office of Disability and International Operations (S2H) assists the Director, Office of [[Page 22112]] Disability and International Operations in carrying out his/her responsibilities and performs other duties as the Director may prescribe. C. The Immediate Office of the Director, Office of Disability and International Operations (S2H) provides internal organizational planning, analysis and review, staff support and assistance to the Director and all ODIO components. 1. The Organizational Planning, Analysis and Review Staff (S2H-2). a. Conducts operations analysis and provides support to the Director of Disability and International Operations in the resolution of operational and procedural problems. b. Directs the development of long-range systems planning for ODIO and evaluates ongoing systems requirements. c. Analyzes office automation activities and systems operations, and recommends enhancements to improve capabilities. Evaluates systems changes prior to implementation and conducts postimplementation analysis. d. Oversees procurement of ADP hardware and software for ODIO. e. Provides technical advice and information to managers and employees in ODIO on systems development and changes that affect operations. D. The Office of Disability Operations (ODO) (S2HA) plans, directs and coordinates activities related to the processing and maintenance of domestic disability claims for individuals under age 59, and for Black Lung and End Stage Renal Disease cases under the jurisdiction of the component. It directs activities related to continuing disability reviews of Title XVI and concurrent Title II/XVI claims under section 1619. It has responsibility for processing initial claims allowed at the administrative law judge and other appellate levels for disability claims under the jurisdiction of the component. 1. The Process Divisions (S2HA1,2,3,4). a. Make initial determinations of disability and reconsider disability determinations of claims excluded from State agency jurisdiction. Make determinations of continuing disability entitlement. b. Make determinations of entitlement or eligibility to primary or auxiliary benefits, and authorize allowance or disallowance of disability claims not authorized by district offices and reconsider those cases appealed for issues other than the existence of disability. Make representative-payee determinations, process representative-payee accountability reports, approve the payment and amount of attorney fees and offset disability insurance benefits due to previous SSI payments. c. Implement, adjust, suspend and terminate benefits and prepare benefit payment data for introduction into the computer system; process all actions to maintain beneficiary payment rolls; recover or waive recovery of amounts incorrectly paid to beneficiaries, prepare and release award certificates, denial letters and other claims-related notices; and maintain the files of disability claim folders. d. Answer inquiries regarding individual cases and ensure expeditious processing of actions where claimant hardship is indicated. e. Contact outside Federal/State components such as the Department of Labor, Railroad Retirement Board, Workers' Compensation Commissions and other SSA components, as necessary, to resolve disability claims actions. E. The Office of International Operations (OIO) (S2HB) serves as liaison with the Department of State, other Government agencies and SSA components on matters pertaining to the administration of the program abroad. It directs the Social Security representatives stationed overseas, appraises the role of foreign service posts in administering the Social Security program abroad and conducts special studies to evaluate the overseas program. Has responsibility for the operational implementation of totalization agreements. Negotiates operational accords and procedures with foreign Social Security agencies for the implementation of agreements. Develops requirements for totalization processing. OIO plans, directs and coordinates activities pertinent to development and processing of foreign claims. Directs the processing of postentitlement actions. Assures the proper application of tax liability to benefit payments abroad and is the focal point for debt management activities in the foreign sector. Directs the processing of sensitive and controlled correspondence related to the program abroad. It directs the reconsideration of claims for benefits filed by persons overseas and the approval of fees for attorney and other representatives. It directs a variety of State agency type functions for disability claims filed abroad such as the development and adjudication of initial claims, continuing disability reviews and other disability benefits issues. 1. The International Process Division (S2HB1). a. Develops and adjudicates Retirement, Survivors and Disability Health Insurance (RSDHI) claims, and makes decisions on continuing eligibility for persons living in foreign countries. This includes cases filed under the totalization agreements. b. Determines health insurance eligibility and proper payees for beneficiaries; makes decisions regarding recovery of overpayments; processes nonreceipt allegations and congressional, critical, hardship and controlled correspondence and cases; performs material associations and record maintenance activities; and types notices and other correspondence. c. Processes requests for Social Security numbers from individuals residing in foreign countries. d. Provides translation services to SSA, including translation of program material for foreign visitors, materials relating to foreign pension systems, documents and other materials required to process foreign claims and some domestic claims. e. Reconsiders determinations on claims for benefits filed by persons living in foreign countries and prepares claims material for appealed cases. Reconsiders certain adverse claims involving benefits for persons in foreign countries. Approves fees for attorneys and other representatives of claimants outside the United States. f. Makes findings of administrative finality. Determines proper application of regulations governing the disclosure of confidential records. g. Performs functions similar to domestic State agencies related to the determination of entitlement to, and processing of, foreign disability claims. Includes the development and review of medical evidence and other factors required for the adjudication of initial claims. h. Processes continuing disability reviews for foreign beneficiaries. 3. The International Operations and Totalization Staff (S2HB3). a. Provides liaison with the Department of State and other Government agencies to ensure SSA operations, systems and administrative policies and procedures are correctly carried out as they affect the Social Security program overseas. b. Evaluates and provides direction and guidance to the Social Security representatives stationed overseas, and ensures that necessary administrative support is provided to carry out SSA's mission abroad. c. Furnishes information on Social Security foreign program matters and concerns to other SSA components, other Government agencies, Members of Congress and the public. Designs and conducts validation and other special [[Page 22113]] studies to foster integrity in the Social Security program overseas. d. Oversees the operational implementation of totalization agreements. Participates in negotiations with foreign government representatives and negotiates operational accords and procedures with foreign Social Security agencies. e. Prepares forms and procedures for the ODIO and foreign service post employees, and participates with the Office of International Policy (OIP) in the development of district office instructions, applications, notices, public information materials and systems requirements for totalization processing, and continually evaluates the processing of cases under existing agreements. F. The Office of Support Services (OSS) (S2HC) plans, directs and coordinates support activities for ODIO in a broad range of essential administrative areas including: personnel and organization management, labor and employee relations, budget and facilities management, managerial, technical and clerical training, integrity and security. It is responsible for ADP hardware and software support activities for ODIO. OSS directs ODIO liaison between the Office of Systems Operations and the Department of the Treasury to ensure timely benefit payments. It ensures delivery, distribution and dispatch of mail for ODIO, and oversees ODIO's folder and record control operation. 1. The Division of Management Support (S2HC1). a. Provides administrative support services to the Director, ODIO; the Director, Disability Operations; and the Director, International Operations in such areas as: --Budget development and monitoring. --Personnel management. --Labor relations. --Management information. --Organization planning. b. Develops and conducts ODIO-wide operational training and employee development activities. Analyzes and evaluates training needs and effectiveness. Ensures that required agency-level, other Government agency and private vendor training is provided. c. Performs independent reviews to detect and prevent employee and beneficiary fraud. Plans, develops and implements ODIO's security program and conducts security reviews. Reviews beneficiary fraud cases and determines whether cases will be referred for prosecution. Determines proper application of regulations governing the disclosure of confidential records. 2. The Division of Operations Support (S2HC2). a. Provides ADP hardware and software support for ODIO. Conducts analyses relating to user software application development, contract maintenance and equipment use. b. Serves as SSA liaison with the Department of the Treasury to ensure timely payments. c. Integrates and controls benefit payment processing operations. d. Delivers, distributes and dispatches mail for ODIO. e. Oversees the ODIO folder and record control operations. Identifies and resolves folder and record control problems and coordinates case location activities. f. Coordinates systems support services, health and safety matters, laborer services, transportation activities, projects concerning the maintenance and performance of capitalized equipment and other property inventories, and provides input to budget submittals for furniture and supplies. Subchapter S2L--Office of Automation Support S2L.00 Mission S2L.10 Organization S2L.20 Functions Section S2L.00 The Office of Automation Support--(Mission): The Office of Automation Support (OAS) ensures delivery of automation support to meet end users' needs to deliver accurate, caring, efficient public service while providing a favorable environment for OAS employees. OAS is responsible for integrating service delivery and employee concerns with modern technology. In concert with the Deputy Commissioner for Systems (DCS), it determines and defines DCO requirements for software and hardware support. OAS directs user evaluations to ensure that technology meets DCO needs and coordinates all implementation activities. Working with DCS, it ensures that the most recent technology is integrated into the operations of all DCO components. Section S2L.10 The Office of Automation Support--(Organization): The Office of Automation Support, under the leadership of the Associate Commissioner for Automation Support, includes: A. The Associate Commissioner for Automation Support (S2L). B. The Deputy Associate Commissioner for Automation Support (S2L). C. The Immediate Office of the Associate Commissioner for Automation Support (S2L). D. Software Implementation Process Team (S2LA). E. Technology Support Process Team (S2LB). Section S2L.20 The Office of Automation Support--(Functions): A. The Associate Commissioner for Automation Support (S2L) is directly responsible to the Deputy Commissioner, Operations for carrying out OAS' mission and provides general supervision to the major components of OAS. B. The Deputy Associate Commissioner for Automation Support (S2L) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe. C. The Immediate Office of the Associate Commissioner for Automation Support (S2L) provides the Associate Commissioner with staff assistance on the full range of his/her responsibilities. D. Software Implementation Process Team (S2LA). 1. Works with the systems, policy, security, training and personnel components during the development and implementation of all modernized software to ensure that security, user and operational needs are satisfied within DCO. 2. Works with DCO user components to define the operational requirements for modernized software, training materials and procedural support and helps shape the directions the Agency takes to meet these needs. 3. In concert with DCS, ensures that functional requirements are accurate, straightforward and efficient and support the mission of providing high quality public service. 4. Evaluates with DCS and DCO users all modernized software and support material prior to implementation to confirm that operational requirements have been met and that effective and efficient audit and security controls are in place to deter and detect improper systems usage for fraudulent purposes. 5. Coordinates DCO user component software implementation activities and provides help desk support for problem reporting, analysis and remedial measures as well as providing procedural clarification. 6. Works with DCS to monitor and support national software and online and batch systems performance on behalf of the operational end user to ensure that operational expectations and performance standards are satisfied. 7. Develops and manages effective mechanisms to evaluate user reaction to modernized software and support materials in order to help define, shape [[Page 22114]] and refine future Agency approaches to modernized software development. 8. Directs the activities of the Model District Office and Test Processing Module, which are the major operational components for testing and evaluating modernized software. E. Technology Support Process Team (S2LB). 1. Serves as the focal point for user systems planning within Operations. Working with DCS components, determines and defines the technological hardware needs for the operational components and promotes the acquisition, effective implementation and innovative usage of this technology. 2. Identifies operational needs and works through DCS to evaluate and promote the implementation of state-of-the-art technologies such as imaging, storage and retrieval alternatives, and optical disk capabilities that can modernize and streamline labor-intensive current processes. 3. Provides leadership in the management of automated computer processes resident in OCRO, ODIO, PSCs, FOs and the DOC and identifies and defines support requirements, such as procedural and technical training needs, to assure the smooth operation of those computer processes. 4. Arranges with the appropriate technical staff in the systems components to provide technical training when needed and provides oversight in the management of operating software, version control and scheduling of these local computer operations. 5. Through analytical and evaluative mechanisms it develops and manages, the team ensures that modern technology serves the needs of all DCO employees, including those employees with disabilities, that fully participate in the accomplishment of their mission. 6. Supports field components in their efforts to integrate modern technology into day-to-day work environments and articulates user needs as the Agency moves into distributed processing platforms and office automation/local intelligence arenas. 7. Assures that proper technical support, including procedural instructions and comprehensive user training, is provided for these distributive platforms, such as local area networks, where needed. Subchapter S2N--Office of Public Service and Operations Support S2N.00 Mission S2N.10 Organization S2N.20 Functions Section S2N.00 The Office of Public Service and Operations Support--(Mission): The Office of Public Service and Operations Support (OPSOS) is responsible for providing operational/program support and for conducting studies and analyses related to service to the public, employee services and activities associated with financial management, budget and management information. This Office provides broad operations support to the FOs, TSCs, PSCs, the Office of Disability and International Operations and the Office of Central Records Operations. OPSOS is also responsible for integrating operational delivery of public services under the RSDI, SSI and HI programs for domestic beneficiaries and for the delivery of RSDI program services to foreign beneficiaries. Additionally, this Office provides broad operations support to the maintenance of the basic earnings data which support the Social Security programs. It conducts studies, pilots and other activities associated with the overall effectiveness and efficiency of DCO components. It directs and coordinates internal management support functions to ensure effective position management, workforce utilization and management analysis and planning. It directs the overall DCO budget process and plans, implements, manages and assesses the interrelated duties of delivering SSA program and related services to the public. Section S2N.10 The Office of Public Service and Operations Support--(Organization): The Office of Public Service and Operations Support, under the leadership of the Associate Commissioner for Public Service and Operations Support, includes: A. The Associate Commissioner for Public Service and Operations Support (S2N). B. The Deputy Associate Commissioner for Public Service and Operations Support (S2N). C. The Immediate Office of the Associate Commissioner for Public Service and Operations Support (S2N). D. The Division of Service Delivery and Program Policy (S2NA). E. The Division of Operations Management (S2NB). F. The Division of Resource and Management Information (S2NC). Section S2N.20 The Office of Public Service and Operations Support--(Functions): A. The Associate Commissioner for Public Service and Operations Support (S2N) is directly responsible to the Deputy Commissioner, Operations, for carrying out OPSOS' mission and provides general supervision to the major components of OPSOS. B. The Deputy Associate Commissioner for Public Service and Operations Support (S2N) assists the Associate Commissioner in carrying out his/her responsibilities and performs other duties as the Associate Commissioner may prescribe. C. The Immediate Office of the Associate Commissioner for Public Service and Operations Support (S2N) provides the Associate Commissioner with staff assistance on the full range of his/her responsibilities. Ensures open and effective communication with employees and Union representatives. D. The Division of Service Delivery and Program Policy (S2NA). 1. Plans, develops or participates in the development of operational policy and procedures to assure effective and efficient implementation of national and international program activities in DCO. 2. Plans and implements studies designed to assess DCO's processing activities and affected operational objectives to ensure appropriate integration of new program policies. 3. Provides analysis and recommendations to the DCO regarding legislative planning and implementation. Provides technical guidance to DCO management and ensures integration of RSI, DI, SSI, and Medicare policies and procedures. 4. Develops partnerships with other SSA components and the Health Care Financing Administration to ensure effective program delivery within operational constraints. 5. Provides operational support to the enumeration process. 6. Plans, directs and evaluates the quality of program activities throughout operational components. Develops initiatives to improve the quality of the claims, postentitlement and preclaims processes. 7. Participates with appropriate policy components in SSA to provide clear, accurate and timely notices to the public and to fully utilize automation to reduce the need for manually prepared notices. 8. Develops and recommends to DCO standards and practices for national and international delivery of services. Plans, implements and evaluates the full range of SSA's service to the public. 9. Establishes service delivery policies. Develops and evaluates standards for measuring service to the public to ensure that quality, efficient and compassionate service is provided. 10. Plans, conducts and evaluates public information/referral programs to ensure Agency and other public and private services are effectively provided to the community within the guidelines and direction provided by the Agency. [[Page 22115]] Ensures SSA's public affairs/information efforts are implemented effectively and efficiently within DCO components. 11. Establishes policies and develops criteria on field office accessibility (hours of service, size of field offices, type and location of services, etc.). 12. Directs the planning, analysis and evaluation of field office structure and develops innovative concepts for the future role of DCO components, including improvements in service. E. The Division of Operations Management (S2NB). 1. Plans and coordinates postentitlement cyclical workloads; maintenance of beneficiary and earnings records; certification of payment; and recoupment of overpayment processes impacting on DCO components. 2. Plans, designs and implements studies and analyses to assess payment processing activities and operational goals and objectives. Plans and initiates new processing workflows for claims and postadjudicative actions to ensure the most effective and efficient program delivery to the public. 3. Establishes workload processing schedules ensuring efficient sequences of interrelated workloads and recommends to DCO appropriate priorities. 4. Coordinates operational processes with programs administered by other government agencies such as Railroad Retirement Board, Treasury Department, Internal Revenue Service, Veterans Administration, State Department and the Administration on Aging. 5. Creates workflows and processes with systemic safeguards to prevent errors and ensure a full audit trail for automated and paper products. F. The Division of Resource and Management Information (S2NC). 1. Performs a broad range of financial management, budget and management information activities. Formulates, executes and monitors component budgets and spending plans. Develops and monitors DCO's operating budgets. Develops reprogramming recommendations for DCO management consideration. 2. Analyzes and develops budget cost analyses based on Agency constraints, initiatives and legislation. Analyzes budget data, program cost allocations, operating program input, workload and productivity information for the preparation of the annual budget. 3. Analyzes and monitors component productivity to determine staffing requirements and ensure effective delivery of service. Establishes component fulltime equivalents, workyears and dollar allocations, including identification of reprogramming needs. Distributes and monitors General Services Administration building delegations. 4. Analyzes legislative, procedural and technological changes and ensures appropriate resource allocations are provided to effectively implement those changes. Plans and implements budgetary incentives/pay reform projects. 5. Implements and maintains an integrated management information system through studies and analyses which identify specific operating areas to be measured and to control workloads. Identifies DCO management needs and develops systems and methods to deliver the timely, pertinent information that managers need to effectively manage SSA's programs and delivery of service. 6. Analyzes data to identify trends which DCO management must consider in developing plans for depl [Text truncated at 120,000 characters. The full text is on the page linked above.] --- Source: Frix Law Library, https://www.frixlaw.com/law-library/documents/fr%3A95-10626. Public record. Not legal advice.