# FO R FIS CA L Y E A R 2 00 9 > Briefs, arguments, decisions, and more. URL: https://www.frixlaw.com/law-library/documents/agency%3Aftc%3A7c28070f5933ae18 ## Record - **Collection:** Agency decision - **Document type:** Agency decision ## Text DAT A BOOK FO R FIS CA L Y E A R 2 00 9 Federal Trade Commission November 2009 TABLE OF CONTENTS Report Subject Page No. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Registrations and Complaints Active Registration and Complaint Figures by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . . 4 Fiscal Year 2009 Complaint Figures by Month and Complaint Type. . . . . . . . . . . . . . . . . 5 Fiscal Year 2009 Registration and Complaint Figures by State Population . . . . . . . . . . . . 6 State Rankings for National Do Not Call Registry Registrations by State Population . . . . 7 Entities Accessing the Registry Entities Accessing the Registry by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Appendix: Registration and Complaint Figures by Consumer State and Area Code . . . . . . . . . . . . . . 9 Federal Trade Commission Page 1 of 20 Released November 2009 Federal Trade Commission Page 2 of 20 Released November 2009 INTRODUCTION Welcome to the first National Do Not Call Registry Data Book. Enclosed are statistical data regarding the registrations on the National Do Not Call Registry (“Registry”), the subscriptions of entities (e.g. telemarketers and sellers) accessing phone numbers on the Registry, and the complaints submitted by consumers to the Federal Trade Commission (FTC) about companies violating the do-not-call rules. The Registry has continued to grow since its inception in the summer of 2003. At the end of Fiscal Year (FY) 2009, there were more than 191 million active registrations. Consumers can register their phone number(s) on the Registry by either calling a toll-free number [888-382-1222] from the telephone number(s) they wish to register or using the do-not-call website [https://www.donotcall.gov]. The do-not-call rules require telemarketers and sellers to remove from their call lists (at least every 31 days) the numbers on the Registry. Telemarketers can access the Registry through a website [https://telemarketing.donotcall.gov/] dedicated to that purpose. Consumers notify law enforcement of violations of the do-not-call rules by submitting complaints to the FTC via either the toll-free number or the website. Law enforcement officials can then review these complaints, as well as consumer registration information and telemarketer access information, through the Consumer Sentinel Network (CSN), a secure Internet website maintained by the FTC. For more information about CSN, please visit www.FTC.gov/sentinel. Law enforcement personnel may join CSN at https://register.consumersentinel.gov. The National Do Not Call Registry Data Book for Fiscal Year 2009 is based on unverified complaints reported by consumers. This report is not based on a consumer survey. Federal Trade Commission Page 3 of 20 Released November 2009 National Do Not Call Registry Active Registration and Complaint Figures1 200 191,453,311 No. of Active Registrations 172,523,062 160 145,498,656 132,219,163 107,440,316 Millions 120 64,288,175 80 51,968,777 Complaints Received Each Fiscal Year 40 0 669,474 579,838 1,149,818 1,297,865 1,767,798 1,804,982 0 2003 2004 2005 2006 2007 2008 2009 Fiscal Year Active Registration and Complaint Figures1 June 27, 2003 through September 30, 2009 Fiscal Year No. of Active Registrations Increase in Active Registrations No. of Cumulative Complaints Complaints Received Each Fiscal Year 2003 2004 2005 2006 2007 2008 2009 51,968,777 64,288,175 107,440,316 132,219,163 145,498,656 172,523,062 191,453,311 51,968,777 12,319,398 43,152,141 24,778,847 13,279,493 27,024,406 18,930,249 0 579,838 1,249,312 2,399,130 3,696,995 5,464,793 7,269,775 0 579,838 669,474 1,149,818 1,297,865 1,767,798 1,804,982 1 Active registration and complaint figures reflect the total number of phone numbers registered and the total number of National Do Not Call Registry complaints submitted to the Commission as of September 30, 2009. Federal Trade Commission Page 4 of 20 Released November 2009 Fiscal Year 2009 National Do Not Call Registry Complaint Figures by Month and Complaint Type1 No. of Complaints (in Thousands) 200 150 100 50 Total Complaints Requested Entity to Stop Calling Recorded Message 0 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Complaint Figures by Month and Complaint Type1 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Total Complaints 148,789 116,662 112,618 138,773 160,568 182,522 179,361 174,101 156,312 153,580 138,679 143,017 Requested Entity to Stop Calling 63,679 49,772 49,897 65,255 76,785 87,185 85,184 81,293 72,709 71,207 63,172 70,707 Recorded Message 58,980 43,803 42,844 55,696 67,561 79,281 79,347 76,460 62,821 60,191 49,804 62,794 1 Complaint types refer to National Do Not Call Registry complaints in which the consumer responded affirmatively to the questions: “Have you asked this company to stop calling you?” or “Was the call a recorded message?”. On September 1, 2009, the National Registry began accepting all complaints regarding calls using a recorded message, regardless of the registration status of the called number. Federal Trade Commission Page 5 of 20 Released November 2009 Fiscal Year 2009 National Do Not Call Registry Registration and Complaint Figures by State Population Active Registrations Consumer State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Active Registrations1 2,798,554 278,660 4,004,879 1,683,966 21,894,204 3,878,855 2,676,191 631,909 500,083 12,383,984 6,016,157 633,620 939,958 8,285,600 3,177,478 2,101,006 2,018,761 2,754,589 2,317,920 889,603 4,048,702 5,029,637 6,668,061 3,694,611 1,369,121 3,278,042 650,601 1,267,476 1,605,763 1,017,839 6,217,438 1,175,421 11,800,189 5,595,107 427,848 7,460,929 2,226,647 2,438,849 8,415,560 708,183 2,551,441 528,611 3,661,276 12,914,502 1,599,579 399,087 5,359,456 4,285,843 973,456 3,263,072 374,885 Active Registrations per 100,000 Population2 60,030 40,604 61,612 58,975 59,565 78,528 76,435 72,376 84,497 67,567 62,114 49,187 61,684 64,222 49,829 69,974 72,044 64,522 52,551 67,576 71,867 77,403 66,658 70,773 46,591 55,451 67,250 71,069 61,756 77,355 71,608 59,234 60,544 60,669 66,697 64,957 61,132 64,349 67,604 67,395 56,954 65,732 58,911 53,087 58,455 64,237 68,984 65,440 53,650 57,980 70,379 FY 2009 Complaints FY 2009 Complaints3 29,599 1,745 78,234 16,720 244,572 29,342 27,952 8,679 4,461 126,650 57,345 5,825 12,527 90,454 11,809 19,222 13,038 13,595 17,107 7,297 51,146 38,674 51,967 25,598 10,056 9,605 9,180 15,639 24,522 9,690 58,174 16,172 112,053 35,158 1,772 58,466 16,949 33,073 47,540 5,332 21,326 3,165 28,610 141,151 18,734 3,514 70,044 39,980 8,748 13,168 5,211 FY 2009 Complaints per 100,000 Population2 635 254 1,204 586 665 594 798 994 754 691 592 452 822 701 185 640 465 318 388 554 908 595 519 490 342 162 949 877 943 736 670 815 575 381 276 509 465 873 382 507 476 394 460 580 685 566 902 610 482 234 978 1 “Active Registrations” reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30, 2009. 2 Population estimates are based on the 2008 U.S. Census population estimates (Table NST-EST2008-01 – Annual Estimates of the Population for the United States, and Puerto Rico: April 1, 2000 to July 1, 2008). 3 “FY 2009 Complaints” reflect National Do Not Call Registry complaints received by the Commission during fiscal year 2009. Federal Trade Commission Page 6 of 20 Released November 2009 State Rankings for National Do Not Call Registry Registrations by State Population WA ND MT VT NH MN ID WY MI IL UT CO NY IA NE NV ME WI SD OR KS OH IN WV MO CA KY VA NJ TN OK AZ NC AR NM MA RI CT PA DE SC MS AL DC3 GA MD TX LA HI FL AK Rank1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Consumer State Colorado Massachusetts New Hampshire Connecticut Delaware Kansas Maryland New Jersey Nebraska Minnesota Wyoming Iowa Virginia Pennsylvania Maine Florida Rhode Island Montana North Dakota Michigan South Dakota Washington Ohio Kentucky Oregon Active Registrations 3,878,855 5,029,637 1,017,839 2,676,191 631,909 2,018,761 4,048,702 6,217,438 1,267,476 3,694,611 374,885 2,101,006 5,359,456 8,415,560 889,603 12,383,984 708,183 650,601 427,848 6,668,061 528,611 4,285,843 7,460,929 2,754,589 2,438,849 Active Registrations per 100,000 Population2 78,528 77,403 77,355 76,435 72,376 72,044 71,867 71,608 71,069 70,773 70,379 69,974 68,984 67,604 67,576 67,567 67,395 67,250 66,697 66,658 65,732 65,440 64,957 64,522 64,349 Rank1 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Consumer State Vermont Illinois Georgia Nevada Idaho Arizona Oklahoma North Carolina New York Alabama California New Mexico Arkansas Tennessee Utah Wisconsin South Carolina Missouri West Virginia Texas Louisiana Indiana Hawaii Mississippi Alaska Active Registrations 399,087 8,285,600 6,016,157 1,605,763 939,958 4,004,879 2,226,647 5,595,107 11,800,189 2,798,554 21,894,204 1,175,421 1,683,966 3,661,276 1,599,579 3,263,072 2,551,441 3,278,042 973,456 12,914,502 2,317,920 3,177,478 633,620 1,369,121 278,660 Active Registrations per 100,000 Population2 64,237 64,222 62,114 61,756 61,684 61,612 61,132 60,669 60,544 60,030 59,565 59,234 58,975 58,911 58,455 57,980 56,954 55,451 53,650 53,087 52,551 49,829 49,187 46,591 40,604 1 Rankings are based on the “Active Registrations per 100,000 Population.” “Active Registrations” reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30, 2009. 2 Population estimates are based on the 2008 U.S. Census population estimates (Table NST-EST2008-01 – Annual Estimates of the Population for the United States, and Puerto Rico: April 1, 2000 to July 1, 2008). 3 Numbers for the District of Columbia are as follows: Active Registrations = 500,083; and Active Registrations per 100,000 Population = 84,497. Federal Trade Commission Page 7 of 20 Released November 2009 National Do Not Call Registry Entities Accessing the Registry by Fiscal Year1 75 No. of Entities Accessing the Registry (in Thousands) Entities Who Paid 5 or Fewer Area Codes Exempt Entities 50 25 0 2004 2005 2006 2007 2008 2009 Fiscal Year FY 2004 FY 2005 FY 2006 FY 2007 FY 2008 FY 2009 Entities Who Paid 7,734 6,794 6,824 6,242 4,618 3,924 5 or Fewer Area Codes 64,168 58,023 58,816 59,337 46,559 40,406 Exempt Entities 1,469 1,233 845 801 1,107 1,002 1 “Entities Who Paid” are telemarketers, sellers and other entities who paid fees to access the Registry. “5 or Fewer Area Codes” includes those entities who accessed five or fewer area codes; the first five area codes are provided to entities at no cost. “Exempt Entities” include organizations that engage in outbound telephone calls to consumers that do not involve the sale of goods or services, such as calls to induce charitable contributions, to raise funds for political purposes, or to conduct surveys. “Exempt Entities” also include those who are engaged solely in calls to persons with whom they have an established business relationship or from whom they have obtained express written agreement to call and who do not access the National Registry for any other purpose. Telemarketers could access the National Registry as of September 1, 2003. Federal Trade Commission Page 8 of 20 Released November 2009 Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Alabama Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 205 251 256 334 932,630 403,868 886,844 575,212 58,303 12,106 31,742 17,623 10,217 3,876 9,734 5,291 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 907 278,660 8,292 1,677 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 480 520 602 623 928 1,168,403 788,850 936,414 560,711 550,501 115,479 51,584 53,068 57,005 29,316 27,894 13,700 13,416 14,016 8,220 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 479 501 870 484,970 622,295 576,701 16,744 20,955 15,913 5,070 6,622 4,790 Alaska Arizona Arkansas Federal Trade Commission Page 9 of 20 Released November 2009 California Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 209 213 310 323 408 415 424 510 530 559 562 619 626 650 657 661 707 714 747 760 805 818 831 858 909 916 925 949 951 748,615 188,884 1,400,270 636,763 1,043,326 981,286 11,493 982,359 816,338 638,692 694,773 986,114 738,776 688,437 129 625,691 900,371 1,236,512 128 1,117,838 976,838 1,140,792 392,344 525,897 1,109,803 1,137,908 752,281 792,919 628,627 28,630 6,169 79,364 28,358 46,834 45,855 176 43,989 34,466 23,154 31,722 39,126 31,461 31,418 0 24,467 40,875 58,547 0 46,651 41,739 59,165 16,111 26,699 35,441 46,486 38,073 37,012 27,538 7,086 1,627 17,987 7,348 12,528 12,505 124 11,389 9,207 5,273 8,310 8,619 8,606 8,447 0 6,191 10,711 15,582 0 11,373 9,634 14,234 3,640 6,540 8,537 12,048 8,800 8,553 7,356 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 303 719 720 970 1,787,484 725,274 524,655 841,442 60,641 21,867 9,497 19,683 15,065 5,727 2,579 5,319 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 203 860 1,365,397 1,310,794 50,290 43,632 14,493 13,044 Colorado Connecticut Federal Trade Commission Page 10 of 20 Released November 2009 Delaware Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 302 631,909 29,160 8,520 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 202 500,083 15,848 4,178 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 239 305 321 352 386 407 561 727 754 772 786 813 850 863 904 941 954 654,293 1,082,310 561,672 877,214 502,842 1,103,580 1,006,461 879,202 25,048 384,340 271,368 912,814 870,774 427,729 934,795 671,436 1,218,106 25,371 54,418 21,976 39,966 24,302 53,071 53,604 36,957 582 18,311 7,042 39,141 28,242 14,079 37,601 27,437 65,780 5,749 11,864 4,976 9,133 5,611 12,153 12,180 7,800 202 4,220 2,385 9,130 6,275 3,514 7,948 6,644 14,859 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 229 404 478 678 706 762 770 912 344,719 1,069,580 346,390 890,751 1,070,641 185 1,787,257 506,634 8,301 28,225 10,370 25,676 32,039 0 98,832 14,498 2,260 7,091 2,324 7,086 8,334 0 25,553 3,774 District of Columbia Florida Georgia Federal Trade Commission Page 11 of 20 Released November 2009 Hawaii Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 808 633,620 21,978 5,624 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 208 939,958 37,927 12,298 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 217 224 309 312 331 618 630 708 773 779 815 847 751,791 96,612 615,784 396,440 886 764,431 1,194,250 884,650 1,053,964 2,300 1,079,309 1,445,183 23,584 1,486 16,594 13,229 2 22,656 56,821 38,488 44,821 16 43,394 74,242 7,196 880 4,506 3,963 2 6,353 14,574 9,684 10,850 13 11,683 19,777 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 219 260 317 574 765 812 428,221 348,542 868,039 327,642 511,092 693,942 8,243 3,782 10,100 3,001 5,226 7,539 2,265 1,272 2,955 1,040 1,596 2,262 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 319 515 563 641 712 520,834 579,196 335,103 312,844 353,029 14,853 16,444 8,536 6,392 9,606 5,311 5,563 2,745 2,050 3,246 Idaho Illinois Indiana Iowa Federal Trade Commission Page 12 of 20 Released November 2009 Kansas Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 316 620 785 913 410,581 404,206 568,145 635,829 10,106 6,015 9,956 14,839 2,766 2,176 3,235 4,576 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 270 502 606 859 749,930 857,089 444,461 703,109 9,918 11,811 5,793 12,156 3,325 4,027 1,738 4,124 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 225 318 337 504 985 423,169 513,107 460,133 552,700 368,811 11,271 10,236 8,259 9,744 8,099 3,745 3,587 3,110 3,438 2,990 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 207 889,603 23,462 7,168 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 240 301 410 443 396,388 1,480,621 1,581,255 590,438 6,566 83,166 90,753 6,045 2,506 21,233 24,540 2,052 Kentucky Louisiana Maine Maryland Federal Trade Commission Page 13 of 20 Released November 2009 Massachusetts Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 339 351 413 508 617 774 781 857 978 31,686 787 555,887 1,449,598 1,049,809 156,888 830,452 45,268 909,262 278 5 13,631 34,751 21,343 818 21,375 566 22,261 125 2 4,614 11,591 6,918 356 6,734 217 7,510 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 231 248 269 313 517 586 616 734 810 906 947 989 452,447 1,085,701 510,204 615,372 583,045 632,178 647,959 799,417 528,249 194,424 492 618,573 12,401 41,917 15,470 14,337 16,197 22,927 20,550 27,640 14,249 4,943 2 13,505 2,881 10,541 3,664 3,396 3,630 6,487 5,246 6,964 3,452 1,416 2 3,840 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 218 320 507 612 651 763 952 504,020 341,019 534,499 702,786 701,447 473,130 437,710 8,581 4,909 8,255 11,508 17,462 11,677 13,061 2,808 1,660 2,693 4,203 5,587 3,784 4,556 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 228 601 662 769 212,631 675,987 477,211 3,292 5,248 12,957 9,427 18 1,873 4,872 3,068 13 Michigan Minnesota Mississippi Federal Trade Commission Page 14 of 20 Released November 2009 Missouri Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 314 417 573 636 660 816 895,972 501,364 549,214 374,947 196,051 760,494 9,840 5,741 4,793 6,108 1,888 9,191 2,600 1,201 1,210 1,548 436 2,272 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 406 650,601 27,068 9,075 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 308 402 251,095 1,016,381 7,429 37,637 2,630 12,879 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 702 775 1,106,510 499,253 71,940 27,236 15,927 8,066 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 603 1,017,839 37,715 9,474 Montana Nebraska Nevada New Hampshire Federal Trade Commission Page 15 of 20 Released November 2009 New Jersey Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 201 551 609 732 848 856 862 908 973 1,053,165 39,293 1,093,269 1,308,915 39,772 674,157 63,385 860,060 1,085,422 39,110 338 31,682 52,551 206 25,965 530 29,122 43,728 9,997 118 7,952 14,588 69 6,813 234 7,535 9,779 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 505 575 1,038,679 136,742 53,414 7,136 14,016 1,933 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 212 315 347 516 518 585 607 631 646 716 718 845 914 917 670,136 923,421 346,173 1,142,606 946,434 732,287 516,856 977,639 465,481 922,544 1,504,493 817,180 759,463 1,075,476 48,028 24,311 4,078 31,072 26,632 19,232 14,210 31,326 5,592 24,488 69,011 25,997 22,134 9,952 13,490 8,330 2,172 8,696 8,907 6,930 4,619 8,634 2,130 7,845 20,598 9,038 6,076 3,228 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 252 336 704 828 910 919 980 557,661 1,001,995 1,271,854 780,101 781,892 1,164,602 37,002 12,049 21,364 34,510 20,069 18,514 32,863 163 2,842 5,405 8,471 5,036 4,117 8,387 74 New Mexico New York North Carolina Federal Trade Commission Page 16 of 20 Released November 2009 North Dakota Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 701 427,848 5,518 1,713 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 216 234 330 419 440 513 567 614 740 937 574,018 3,083 1,343,621 1,066,942 844,260 1,004,409 27,178 915,727 783,900 897,791 15,478 26 39,450 29,493 27,762 35,318 213 35,163 21,236 34,378 3,824 20 9,769 7,069 7,007 8,515 142 8,214 5,670 7,652 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 405 580 918 933,786 436,509 856,352 22,634 7,458 19,916 7,109 2,343 7,183 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 503 541 971 1,394,705 967,360 76,784 60,726 43,363 915 19,233 13,072 347 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 215 267 412 484 570 610 717 724 814 878 1,260,417 313,240 965,100 306,095 974,104 1,502,537 1,235,768 1,039,424 818,739 136 31,453 2,595 17,030 2,814 15,110 39,098 22,542 18,146 11,461 0 9,122 1,001 4,698 1,059 4,048 11,213 6,517 5,475 3,592 0 Ohio Oklahoma Oregon Pennsylvania Federal Trade Commission Page 17 of 20 Released November 2009 Rhode Island Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 401 708,183 23,647 5,192 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 803 843 864 854,250 886,915 810,276 27,698 25,827 23,039 8,129 6,677 6,040 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 605 528,611 11,080 3,054 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 423 615 731 865 901 931 792,390 948,831 278,140 582,128 599,747 460,040 18,606 24,321 5,288 14,946 12,743 9,334 6,361 7,983 1,580 4,935 3,827 3,416 South Carolina South Dakota Tennessee Federal Trade Commission Page 18 of 20 Released November 2009 Texas Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 210 214 254 281 325 361 409 430 432 469 512 682 713 806 817 830 832 903 915 936 940 956 972 979 915,466 1,131,956 426,292 1,276,760 242,655 338,582 324,298 526 199,619 250,898 1,065,097 59,366 932,265 431,693 1,216,743 280,983 570,807 749,579 280,829 293,335 313,829 296,173 1,037,894 278,857 35,416 29,218 12,466 63,936 6,672 9,618 9,519 2 4,592 6,441 49,980 1,123 32,844 10,919 50,863 8,262 6,678 20,473 9,908 8,647 9,051 8,251 56,726 7,300 10,436 9,352 3,770 18,204 2,546 2,687 2,954 2 1,494 1,793 15,887 482 8,477 3,741 16,192 2,809 2,368 6,473 2,318 2,419 3,102 2,655 16,919 2,362 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 385 435 801 118 359,512 1,239,949 0 12,197 45,428 0 3,554 14,897 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 802 399,087 15,023 3,446 Utah Vermont Federal Trade Commission Page 19 of 20 Released November 2009 Virginia Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 276 434 540 571 703 757 804 236,609 391,948 999,745 210,878 1,471,827 1,142,559 905,890 8,487 15,622 41,778 4,061 95,846 51,824 35,164 2,431 4,573 10,975 1,393 24,786 14,728 9,903 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 206 253 360 425 509 873,695 643,510 1,211,249 757,566 799,823 35,115 28,112 47,057 30,660 24,192 8,009 7,007 11,298 6,913 5,965 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 304 681 973,453 3 27,030 0 8,596 0 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 262 414 608 715 920 615,608 566,855 692,245 620,875 767,489 9,813 6,829 8,503 6,015 8,397 3,169 2,066 2,579 1,912 3,109 Area Code Active Registrations as of Sept. 30, 2009 FY 2005 through FY 2009 Complaints FY 2009 Complaints 307 374,885 15,350 5,143 Washington West Virginia Wisconsin Wyoming Federal Trade Commission Page 20 of 20 Released November 2009 1-888-382-1222 donotcall.gov --- Source: Frix Law Library, https://www.frixlaw.com/law-library/documents/agency%3Aftc%3A7c28070f5933ae18. Public record. Not legal advice.