# Fraud and Identity Theft Complaints Received (2005)

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## Record

- **Collection:** Agency decision
- **Document type:** Agency decision

## Text

Fraud and Identity Theft Complaints Received
by the Federal Trade Commission
from Consumers Age 50 and Over

Federal Trade Commission
May 2006

TABLE OF CONTENTS
Report Subject

Page No.

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Sentinel Complaint Figures for Consumers Age 50 and Over
Sentinel Complaints by Calendar Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Sentinel Top Complaint Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Sentinel Fraud Complaints for Consumers Age 50 and Over
Three-Year Figures
Number of Fraud Complaints & Amount Paid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Methods of Payment Reported by Consumers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Company’s Method of Contacting Consumers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Total Number of Internet-Related Fraud Complaints & Amount Paid. . . . . . . . . . . . . . . . . 10
Methods of Payment for Internet-Related Fraud Complaints. . . . . . . . . . . . . . . . . . . . . . . . 11
Calendar Year 2005
Number of Fraud Complaints & Amount Paid by Consumers’ State
for United States Consumers Only.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Number of Fraud Complaints & Amount Paid by Sentinel Top Complaint Categories. . . . 13
Number of Fraud Complaints & Amount Paid by Age Range
and Sentinel Top Complaint Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Sentinel Identity Theft Complaints for Consumers Age 50 and Over
Three-Year Figures
Identity Theft Complaints by Victim Age . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How Identity Theft Victims’ Information In Misused . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Identity Theft Victim Law Enforcement Contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Page 1 of 95

Federal Trade Commission
Released May 12, 2006

TABLE OF CONTENTS
Report Subject

Page No.

Appendices
Appendix A: The Sentinel Network
Description of the Sentinel Network . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .
Sentinel Major Data Contributors . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B: Description of the Sentinel Complaint Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix C: Number of Sentinel Fraud Complaints from United States Consumers
Reporting Age 50 and Over by Consumers’ State, Age Range, and Calendar Year . . . . . . . . . . . . .
Appendix D: Top Sentinel Fraud Complaint Categories
for United States (U.S.) Consumers Reporting Age 50 and Over by Calendar Year. . . . . . . . . . . . .
for U.S. Consumers Reporting Age 50 and Over by Consumer Age Range . . . . . . . . . . . . . . . . . .
for U.S. Consumers Reporting Age 50 and Over by Consumer State. . . . . . . . . . . . . . . . . . . . . . .
Appendix E: Number of Sentinel Identity Theft (IDT) Complaints from United States
Consumers Reporting Age 50 and Over by Consumers’ State, Age Range, and Calendar Year . . . . .
Appendix F: Number of Sentinel Identity Theft (IDT) Complaints by Theft Type
for United States (U.S.) Consumers Reporting Age 50 and Over by Calendar Year. . . . . . . . . . . . .
for U.S. Consumers Reporting Age 50 and Over by Consumer Age Range .. . . . . . . . . . . . . . . . . .
for U.S. Consumers Reporting Age 50 and Over by Consumer State . . . . . . . . . . . . . . . . . . . . . .

Page 2 of 95

18
19
20
21
33
34
36
64
75
76
77

Federal Trade Commission
Released May 12, 2006

INTRODUCTION
Consumer Sentinel
Leading
Partners
& Data Contributors
Between January and December 2005, Consumer Sentinel, the

complaint database developed and maintained by the FTC,
received over 695,000 consumer fraud and identity theft
complaints. Consumers reported losses from fraud of more
than $680 million. The reports in this booklet analyze those
complaints received from consumers reporting age 50 and
over (155,719).
Consumer Sentinel collects information about consumer fraud
and identity theft from the FTC and over 150 other
organizations and makes it available to law enforcement
partners across the nation and throughout the world for use in
their investigations. Launched in 1997, the Sentinel database
now includes over three million complaints. Some data
transfers from other organizations contain complaints from
previous months and have not yet been received.
Accordingly, the total number of complaints reflected in this
report may increase over the course of the next few months.
The addition of complaints from other data contributors is also
reflected in the larger totals from previous years than were
reported in earlier FTC reports.
For more information about Consumer Sentinel, as well
as information about consumer fraud and identity theft,
visit the Consumer Sentinel public website at
www.consumer.gov/sentinel. If you represent a law
enforcement organization, call (202) 326-3196 or e-mail
sentinel@ftc.gov for membership information.

Australian Competition
and Consumer
Commission

Better Business
Bureaus

Department of
Defense

Federal Bureau
of Investigation

Federal Trade
Commission

Internet Crime
Complaint Center

National Association
of Attorneys General

National Consumers
League

Canada’s
Phonebusters

Social Security
Administration

U.S. Postal
Inspection Service

U.S.
Secret Service

The Consumer Sentinel Network (For detailed description and data contributors, see Appendix A, pp. 18-19)

www.consumer.gov/sentinel

www.consumer.gov/ idtheft

www.econsumer.gov

Page 3 of 95

www.consumer.gov/ military

Federal Trade Commission
Released May 12, 2006

Executive Summary
Federal Trade Commission (FTC)
Fraud and Identity Theft Complaints Received by the FTC from Consumers Age 50 and Over
Of the 696,239 Consumer Sentinel complaints received during calendar year (CY) 2005, 81% (564,385) of
consumers reported their age. Fraud and identity theft complaints from consumers age 50 and over
represented 28% (155,719) of those CY-2005 Sentinel complaints where consumers reported their age.

Fraud
<64% (99,135) of Consumer Sentinel complaints from consumers age 50 and over were fraudrelated.
<CY-2005 Top Fraud Complaint Categories for Consumers Age 50 and Over:
Foreign Money Offers (10% of Sentinel complaints from consumers age 50 and over)
Prizes/Sweepstakes and Lotteries (9%)
Internet Auctions (9%)
Internet Services and Computer Complaints (6%)
Shop-at-Home/Catalog Sales (6%)
Telephone Services (3%)
Business Opportunities and Work-at-Home Plans (2%)
•

Consumers age 50 and over reported fraud losses of over $184 million; the median monetary loss
was $398.

•

Internet-related complaints accounted for 37% of all reported fraud complaints from consumers age
50 and over, with monetary losses of over $72 million and a median loss of $300.

•

Some 45% of fraud complaints from consumers age 50 and over where the company's method of
initial contact was reported indicate Internet solicitations – 28% by electronic mail and 17%
through an Internet web site.

Identity Theft
•

36% (56,584) of the Consumer Sentinel complaints from consumers age 50 and over were identity
theft-related.

•

Credit card fraud (34%) was the most common form of reported identity theft followed by bank
fraud (18%), and phone or utilities fraud (15%).

Page 4 of 95

Federal Trade Commission
Released May 12, 2006

Sentinel Complaints from Consumers Age 50 and Over
by Calendar Year1
175

147,875

- Fraud Complaints

150

(in thousands)

155,719

- Identity Theft Complaints

109,416

125

35%

51,625

65%

96,250

36%

56,584

64%

99,135

100

41%

75

44,531

50

59%

25

64,885

0

CY-2003

CY-2004

CY-2005

1Percentages are based on the total number of Sentinel complaints from consumers age 50 and over by calendar year.

These figures exclude “Do Not Call” registry complaints. Percentage of consumers reporting age in all Sentinel complaints:
a) Fraud complaints: CY-2003 = 66%, CY-2004 = 78%, and CY-2005 = 73%
b) Identity theft complaints: CY-2003 = 92%, CY-2004 = 95%, and CY-2005 = 95%.

Fraud Complaints
from Consumers Age 50 and Over by Calendar Year2
(Excluding Identity Theft)

125

99,135

96,250
(in thousands)

100

75

64,885

50

41%

41%

59%

37%

36,834

26,657

59%
25

39,153

57,097

Internet-Related
Fraud Complaints

63%

Other Fraud
Complaints

62,301

38,228

0

CY-2003

CY-2004

CY-2005

2Percentages are based on the total number of Sentinel fraud complaints from consumers age 50 and over by calendar year.

Page 5 of 95

Federal Trade Commission
Released May 12, 2006

Sentinel Top Complaint Categories
for Consumers Age 50 and Over1
January 1 – December 31, 2005

Business Opps and
Work-at-Home Plans
2%
Telephone Services
3%
Shop-at-Home/
Catalog Sales
6%

Others
19%

Identity Theft
36%

Internet Services and
Computer Complaints
6%
Internet Auctions
9%

Prizes/Sweepstakes
and Lotteries
9%
Foreign Money Offers
10%

1Percentages are based on the total number of Sentinel complaints (155,719) received from consumers reporting age 50 and over
between January 1 and December 31, 2005. For Sentinel category descriptions, see Appendix B.

Page 6 of 95

Federal Trade Commission
Released May 12, 2006

Total Number of Fraud Complaints & Amount Paid
For Consumers Reporting Age 50 and Over
Calendar Years 2003 through 2005

CY

Total No. of
Complaints

Complaints
Reporting
Amount Paid

Percentage of
Complaints Reporting
Amount Paid

Amount Paid
Reported

Average
1
Amount Paid

Median
2
Amount Paid

2003
2004
2005

64,885
96,250
99,135

47,766
70,268
62,466

74%
73%
63%

$126,807,559
$152,517,738
$184,907,573

$2,655
$2,171
$2,960

$298
$299
$398

1Average is based on the total number of consumers age 50 and over who reported amount paid for each calendar year:

CY-2003 = 47,766; CY-2004 = 70,268; and CY-2005 = 62,466. Fourteen consumers reported an amount paid of $1 million or
more during CY-2005; 12 and 9 consumers for CY-2003 and CY-2004, respectively.
2Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and

half have values that are less. Calculation of the median excludes complaints with amount paid reported as $0.

Distribution of Fraud Complaints by Reported Amount Paid
For Consumers Reporting Age 50 and Over
Calendar Years 2003 through 2005
CY - 2003
Amount Paid

CY - 2004
3

Complaints Percentages

CY - 2005
3

3

Complaints Percentages Complaints Percentages

$0

12,957

27%

24,397

35%

22,237

36%

$1 - 25

3,645

8%

4,844

7%

4,074

7%

$26 - 50

4,281

9%

4,718

7%

3,938

6%

$51 - 75

2,112

4%

2,797

4%

1,993

3%

$76 - 100

1,824

4%

2,445

3%

1,883

3%

$101 - 250

4,754

10%

6,790

10%

5,362

9%

$251 - 500

4,102

9%

5,874

8%

4,605

7%

$501 - 1,000

3,739

8%

4,795

7%

4,281

7%

$1,001 - 5,000

7,880

16%

10,338

15%

10,196

16%

More than $5,000

2,472

5%

3,270

5%

3,897

6%

3Percentages are based on the total number of consumers age 50 and over who reported amount paid for each calendar

year: CY-2003 = 47,766; CY-2004 = 70,268; and CY-2005 = 62,466.

Page 7 of 95

Federal Trade Commission
Released May 12, 2006

Methods of Payment Reported by Consumers
Age 50 and Over1
January 1 - December 31, 2005
50%

40%

34%
30%

21%

21%

20%

10%

9%
10%

3%

2%

0%

Bank Cash/Cash Check
Account Advance
Debit

Credit
Cards

Money Telephone Wire
Order
Bill
Transfer

Methods of Payment Reported by Consumers
Age 50 and Over
Calendar Years 2003 through 2005
CY - 2003

CY - 2004
1

CY - 2005
1

1

Payment Method Complaints Percentages Amount Paid Complaints Percentages Amount Paid Complaints Percentages Amount Paid
Bank Account Debit
2,377
17%
$3,544,130
3,582
21%
$7,333,478
3,184
21%
$6,067,021
Cash/Cash Advance
358
3%
$1,965,138
548
3%
$3,161,322
440
3%
$4,099,276
Check
3,536
26%
$23,972,954
3,713
22%
$26,361,307
3,105
21%
$29,089,567
Credit Cards
5,024
36%
$7,307,772
5,212
31%
$7,724,889
5,068
34%
$9,751,885
Money Order
1,321
10%
$1,449,955
1,823
11%
$3,991,170
1,317
9%
$2,033,463
Telephone Bill
340
2%
$56,528
517
3%
$120,008
356
2%
$265,472
Wire Transfer
807
6%
$21,961,669
1,260
8%
$17,259,969
1,499
10%
$23,644,080
Total Reporting
13,763
16,655
14,969
Payment Method
1Percentages are based on the total number of fraud complaints for each calendar year where consumers age 50 and over reported the

method of payment: CY-2003 = 13,763; CY-2004 = 16,655; and CY-2005 = 14,969. 15% of the consumers age 50 and over reported
this information during CY-2005, 21% and 17% for CY-2003 and CY-2004, respectively.

Page 8 of 95

Federal Trade Commission
Released May 12, 2006

Company’s Method of Contacting Consumers
Age 50 and Over1
January 1 - December 31, 2005
Internet - E-mail

28%

Internet - Web
Site/Others

17%
19%

Mail

14%

Phone

24%

Others

Company’s Method of Contacting Consumers
Age 50 and Over
Calendar Years 2003 through 2005
CY-2003
Contact Method

CY-2004
1

Complaints Percentages

CY-2005
1

Complaints Percentages

1

Complaints Percentages

Internet - E-mail

12,016

22%

20,000

26%

20,356

28%

Internet - Web Site/Other

11,046

20%

13,515

18%

12,170

17%

Mail

8,203

15%

12,617

16%

13,583

19%

Phone

8,553

15%

11,857

15%

9,984

14%

Others

15,782

28%

19,134

25%

17,251

24%

Total Reporting Contact
Method

55,600

77,123

73,344

1Percentages are based on the total number of fraud complaints for each calendar year where company’s method of initial

contact was reported by consumers age 50 and over: CY-2003 = 55,600; CY-2004 = 77,123; and CY-2005 = 73,344. 74%
of consumers reported this information during CY-2005, 86% and 80% for CY-2003 and CY-2004, respectively.

Page 9 of 95

Federal Trade Commission
Released May 12, 2006

Internet-Related
Fraud Complaints

Definition of “Internet-related”: A fraud complaint is
“Internet-related” if: it concerns an Internet product or
service, the company initially contacts the consumer via
the Internet, or the consumer responds via the Internet.

Total Number of Internet-Related Fraud Complaints
& Amount Paid for Consumers Reporting Age 50 and Over
Calendar Years 2003 through 2005

CY

Total No. of
Complaints

Complaints
Reporting
Amount Paid

Percentage of
Complaints Reporting
Amount Paid

Amount Paid
Reported

Average
1
Amount Paid

Median
2
Amount Paid

2003
2004
2005

26,657
39,153
36,835

22,257
34,084
29,863

83%
87%
81%

$27,543,172
$43,626,544
$72,277,596

$1,238
$1,280
$2,420

$200
$200
$300

1Average is based on the total number of consumers age 50 and over who reported amount paid for each calendar year:

CY-2003 = 22,257; CY-2004 = 34,084; and CY-2005 = 29,863. Five consumers reported an amount paid of $1 million or
more during CY-2005; 1 and 2 consumers for CY-2003 and CY-2004, respectively.
2Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and

half have values that are less. Calculation of the median excludes complaints with amount paid reported as $0.

Distribution of Internet-Related Fraud Complaints by Reported
Amount Paid for Consumers Reporting Age 50 and Over
Calendar Years 2003 through 2005
CY - 2003
Amount Paid

CY - 2004
3

Complaints Percentages

CY - 2005
3

3

Complaints Percentages Complaints Percentages

$0

5,928

27%

9,961

29%

8,027

27%

$1 - 25

1,756

8%

2,611

8%

2,033

7%

$26 - 50

2,045

9%

2,745

8%

2,282

8%

$51 - 75

1,252

6%

1,809

5%

1,288

4%

$76 - 100

1,018

5%

1,506

4%

1,160

4%

$101 - 250

2,797

13%

4,443

13%

3,481

12%

$251 - 500

2,270

10%

3,384

10%

2,700

9%

$501 - 1,000

1,986

9%

2,787

8%

2,680

9%

$1,001 - 5,000

2,518

11%

3,761

11%

4,707

16%

More than $5,000

687

3%

1,077

3%

1,505

5%

3Percentages are based on the total number of consumers age 50 and over who reported amount paid for

each calendar year: CY-2003 = 22,257; CY-2004 = 34,084; and CY-2005 = 29,863.

Page 10 of 95

Federal Trade Commission
Released May 12, 2006

Internet-Related
Fraud Complaints

Definition of “Internet-related”: A fraud complaint is
“Internet-related” if: it concerns an Internet product or
service, the company initially contacts the consumer via
the Internet, or the consumer responds via the Internet.

Methods of Payment for Internet-Related Fraud Complaints
Reported by Consumers Age 50 and Over1
January 1 - December 31, 2005
50%

44%
40%

30%

20%
20%

12%

10%

9%

10%

2%

1%
0%

Bank Cash/Cash
Account Advance
Debit

Check

Credit
Cards

Money Telephone Wire
Order
Bill
Transfer

Methods of Payment for Internet-Related Fraud
Complaints Reported by Consumers Age 50 and Over
Calendar Years 2003 through 2005
CY-2003

CY-2004
1

Payment Method Complaints Percentages
Bank Accont Debit
902
17%
Cash/Cash Advance
70
1%
Check
746
14%
Credit Cards
2,410
47%
Money Order
640
12%
Telephone Bill
138
3%
Wire Transfer
261
5%
Total Reporting
5,167
Payment Method

CY-2005
1

Amount Paid Complaints Percentages
$628,682
1,017
18%
$133,493
92
2%
$1,473,199
753
14%
$1,908,430
2,381
43%
$665,911
597
11%
$24,550
309
6%
$1,634,572
375
7%
5,524

1

Amount Paid Complaints Percentages
$1,180,300
1,137
20%
$259,856
77
1%
$4,044,866
702
12%
$2,414,010
2,461
44%
$483,723
583
10%
$92,575
107
2%
$1,919,152
509
9%

Amount Paid
$1,261,298
$252,578
$3,146,547
$2,367,473
$834,086
$25,896
$5,023,001

5,576

1Percentages are based on the total number of internet-related fraud complaints for each calendar year where consumers age 50 and over

reported the method of payment: CY-2003 = 5,167; CY-2004 = 5,524; and CY-2005 = 5,576. 15% of the consumers age 50 and over
reported this information during CY-2005, 19% and 14% for CY-2003 and CY-2004, respectively.

Page 11 of 95

Federal Trade Commission
Released May 12, 2006

Number of Fraud Complaints & Amount Paid from United States Consumers Age 50 and Over
by Consumers’ State
January 1 - December 31, 2005
Consumer State
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

Total No. of
Complaints

Complaints
Reporting
Amount Paid

Percentage of
Complaints Reporting
Amount Paid

1,284
256
2,564
513
12,825
1,903
1,072
300
292
7,241
2,439
491
440
3,064
2,064
566
737
926
911
445
2,188
1,620
3,092
1,248
517
1,631
345
441
1,083
509
2,325
600
4,714
2,215
114
3,289
1,004
1,672
3,798
279
2,893
145
1,565
5,705
722
181
2,719
2,936
466
1,404
142

797
167
1,591
325
8,328
1,019
737
220
191
4,575
1,635
353
305
2,102
1,374
373
479
608
617
269
1,354
1,061
1,945
816
366
1,136
240
329
736
332
1,618
395
3,230
1,362
82
2,164
685
1,014
2,675
177
751
99
986
3,582
436
127
1,771
1,830
336
879
96

62%
65%
62%
63%
65%
54%
69%
73%
65%
63%
67%
72%
69%
69%
67%
66%
65%
66%
68%
60%
62%
65%
63%
65%
71%
70%
70%
75%
68%
65%
70%
66%
69%
61%
72%
66%
68%
61%
70%
63%
26%
68%
63%
63%
60%
70%
65%
62%
72%
63%
68%

Amount Paid
Reported

$1,183,407
$171,813
$3,555,362
$439,046
$22,983,539
$2,079,917
$1,542,202
$574,060
$225,747
$11,619,405
$2,716,545
$491,191
$1,210,855
$5,975,949
$2,634,974
$679,744
$898,959
$1,541,246
$1,480,733
$660,258
$2,116,896
$2,638,205
$2,864,370
$2,243,702
$634,867
$2,206,971
$538,340
$445,698
$1,923,918
$3,605,960
$3,392,078
$1,920,456
$10,295,989
$3,191,261
$93,806
$3,959,800
$1,301,271
$17,140,860
$5,257,079
$161,088
$1,928,285
$183,963
$4,114,160
$14,943,596
$1,314,294
$389,989
$4,428,766
$4,327,586
$1,218,574
$2,879,297
$72,991

Average
1
Amount Paid

Median
2
Amount Paid

$1,485
$1,029
$2,235
$1,351
$2,760
$2,041
$2,093
$2,609
$1,182
$2,540
$1,661
$1,391
$3,970
$2,843
$1,918
$1,822
$1,877
$2,535
$2,400
$2,454
$1,563
$2,487
$1,473
$2,750
$1,735
$1,943
$2,243
$1,355
$2,614
$10,861
$2,096
$4,862
$3,188
$2,343
$1,144
$1,830
$1,900
$16,904
$1,965
$910
$2,568
$1,858
$4,173
$4,172
$3,014
$3,071
$2,501
$2,365
$3,627
$3,276
$760

$500
$297
$590
$434
$425
$440
$324
$357
$300
$329
$368
$408
$400
$535
$315
$379
$500
$400
$597
$397
$348
$500
$468
$483
$501
$548
$488
$398
$443
$298
$270
$545
$365
$395
$525
$389
$500
$289
$351
$325
$500
$450
$300
$400
$398
$221
$374
$479
$400
$300
$205

1Average is based on the total number of consumers who reported amount paid for each state.
2Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and half have values that are less. Calculation of the median
excludes complaints with amount paid reported as $0.
Note: Thirteen U.S. consumers age 50 and over reported an amount paid of $1 million or more. They were located in the following states: California ($1.2, $1, and $1 million);
Florida ($1.2 million); New Hampshire ($3 million); New York (two consumers each reporting $1 million); Oregon ($15.7 million); Tennessee ($1 million); Texas ($2.5, $2, and
$1.6 million); and Wisconsin ($1.3 million).

Page 12 of 95

Federal Trade Commission
Released May 12, 2006

Number of Fraud Complaints & Amount Paid from Consumers Age 50 and Over
by Sentinel Top Complaint Categories
January 1 - December 31, 2005

Sentinel Fraud Categories
1 Foreign Money Offers
2 Prizes/Sweepstakes and Lotteries
3 Internet Auctions
4 Internet Services and Computer Complaints
5 Shop-at-Home/Catalog Sales
6 Telephone Services
7 Business Opps and Work-at-Home Plans
8 Magazines and Buyers Clubs
9 Health Care
10 Advance-Fee Loans and Credit Protection/Repair
11 Travel, Vacations and Timeshare
12 Office Supplies and Services
13 Investments
14 Debt Management/Credit Counseling
15 Multi-Level Mktg/Pyramids/Chain Letters

Total No. of
Complaints
15,530
14,358
14,339
8,852
8,804
3,915
3,624
2,059
1,873
1,859
1,395
1,049
916
639
600

Complaints
Reporting
Amount Paid
3,520
11,629
12,640
5,695
7,461
3,439
2,914
1,593
1,556
1,665
1,129
806
741
600
401

Percentage of
Complaints Reporting
Amount Paid
23%
81%
88%
64%
85%
88%
80%
77%
83%
90%
81%
77%
81%
94%
67%

Median
Average
Amount Paid Amount Paid1 Amount Paid2
$37,107,005
$10,542
$2,337
$40,902,676
$3,517
$2,229
$16,705,067
$1,322
$338
$2,541,067
$446
$95
$11,855,979
$1,589
$3,740
$271,548
$79
$49
$34,363,481
$11,793
$2,000
$280,413
$176
$66
$990,865
$637
$200
$1,965,636
$1,181
$349
$3,559,142
$3,152
$686
$270,114
$335
$200
$19,939,896
$26,909
$5,460
$3,093,283
$5,155
$1,500
$1,296,064
$3,232
$500

1 Average is based on the total number of consumers who reported amount paid for each complaint category.
2 Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and half have
values that are less. Calculation of the median excludes complaints with amount paid reported as $0.

Page 13 of 95

Federal Trade Commission
Released May 12, 2006

Number of Fraud Complaints & Amount Paid from Consumers Age 50 and Over by Age Range
and Sentinel Top Complaint Categories
January 1 - December 31, 2005
Consumers Reporting Age 50-59
Sentinel Fraud Categories
1 Internet Auctions
2 Foreign Money Offers
3 Shop-at-Home/Catalog Sales
4 Internet Services and Computer Complaints
5 Prizes/Sweepstakes and Lotteries
6 Business Opps and Work-at-Home Plans
7 Telephone Services
8 Advance-Fee Loans and Credit Protection/Repair
9 Magazines and Buyers Clubs
10 Health Care
11 Travel, Vacations and Timeshare
12 Office Supplies and Services
13 Investments
14 Debt Management/Credit Counseling
15 Multi-Level Mktg/Pyramids/Chain Letters

Total No. of
Complaints
10,642
10,171
5,638
5,589
5,069
2,351
2,136
1,222
1,030
911
738
732
413
400
375

Complaints
Reporting
Amount Paid
9,380
2,315
4,838
3,449
4,134
1,883
1,847
1,114
806
711
595
583
331
378
263

Percentage of
Complaints Reporting
Amount Paid
88%
23%
86%
62%
82%
80%
86%
91%
78%
78%
81%
80%
80%
95%
70%

Amount Paid
$12,662,909
$27,017,220
$8,930,452
$1,646,482
$9,762,774
$26,142,335
$174,565
$1,157,095
$172,906
$541,778
$2,096,331
$41,736
$8,283,157
$2,119,321
$1,076,960

Average
Amount Paid1
$1,350
$11,671
$1,846
$477
$2,362
$13,883
$95
$1,039
$215
$762
$3,523
$72
$25,025
$5,607
$4,095

Median
Amount Paid2
$328
$2,236
$199
$100
$2,000
$3,000
$51
$350
$75
$172
$600
$200
$5,000
$1,716
$520

Total No. of
Complaints
4,160
3,068
2,321
2,275
2,085
1,076
873
546
503
401
379
261
237
174
162

Complaints
Reporting
Amount Paid
857
2,710
1,836
1,524
1,776
952
691
417
432
340
344
219
180
163
97

Percentage of
Complaints Reporting
Amount Paid
21%
88%
79%
67%
85%
88%
79%
76%
86%
85%
91%
84%
76%
94%
60%

Amount Paid
$7,165,623
$3,297,159
$2,976,197
$489,626
$2,262,106
$52,018
$4,676,394
$74,306
$237,573
$671,609
$316,948
$3,976,424
$219,833
$852,805
$112,177

Average
Amount Paid1
$8,361
$1,217
$1,621
$321
$1,274
$55
$6,768
$178
$550
$1,975
$921
$18,157
$1,221
$5,232
$1,156

Median
Amount Paid2
$2,114
$354
$1,750
$84
$132
$45
$1,100
$65
$187
$739
$299
$5,205
$200
$200
$379

Complaints
Reporting
Amount Paid
5,915
363
858
737
675
552
460
389
350
222
204
206
45
66
42

Percentage of
Complaints Reporting
Amount Paid
82%
30%
79%
73%
91%
88%
91%
77%
85%
81%
76%
80%
55%
92%
66%

Amount Paid
$28,163,704
$2,924,162
$663,421
$404,959
$44,965
$744,999
$211,514
$33,201
$3,544,752
$491,592
$791,202
$7,680,315
$8,545
$121,157
$106,927

Average
Amount Paid1
$4,761
$8,056
$773
$549
$67
$1,350
$460
$85
$10,128
$2,214
$3,878
$37,283
$190
$1,836
$2,546

Median
Amount Paid2
$2,475
$4,256
$79
$90
$40
$386
$398
$61
$477
$400
$700
$13,358
$247
$1,017
$713

Consumers Reporting Age 60-69
Sentinel Fraud Categories
1 Foreign Money Offers
2 Internet Auctions
3 Prizes/Sweepstakes and Lotteries
4 Internet Services and Computer Complaints
5 Shop-at-Home/Catalog Sales
6 Telephone Services
7 Business Opps and Work-at-Home Plans
8 Magazines and Buyers Clubs
9 Health Care
10 Travel, Vacations and Timeshare
11 Advance-Fee Loans and Credit Protection/Repair
12 Investments
13 Office Supplies and Services
14 Debt Management/Credit Counseling
15 Multi-Level Mktg/Pyramids/Chain Letters

Consumers Reporting Age 70 and Over
Sentinel Fraud Categories
1 Prizes/Sweepstakes and Lotteries
2 Foreign Money Offers
3 Shop-at-Home/Catalog Sales
4 Internet Services and Computer Complaints
5 Telephone Services
6 Internet Auctions
7 Health Care
8 Magazines and Buyers Clubs
9 Business Opps and Work-at-Home Plans
10 Advance-Fee Loans and Credit Protection/Repair
11 Travel, Vacations and Timeshare
12 Investments
13 Office Supplies and Services
14 Debt Management/Credit Counseling
15 Multi-Level Mktg/Pyramids/Chain Letters

Total No. of
Complaints
7,224
1,210
1,092
1,003
740
629
505
502
410
273
267
257
82
72
64

1 Average is based on the total number of consumers who reported amount paid for each complaint category.
2 Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and half have
values that are less. Calculation of the median excludes complaints with amount paid reported as $0.

Page 14 of 95

Federal Trade Commission
Released May 12, 2006

Identity Theft Complaints by Victim Age1
January 1 – December 31, 2005
29%

30

Victims
Age 50 and Over:
56,584 (23%)

23%
20%

20

13%
10

6%

5%

4%

0

Under 18

18-29

30-39

40-49

50-59

60-69

70 and
Over

1Percentages are based on the total number of identity theft complaints where victims reported their age

(246,755). 95% of the victims reported their age.

Identity Theft Complaints by Victim Age
Calendar Years 2003 through 2005
CY-2003
Consumer Age Range
Under 18
18 - 29
30 - 39
40 - 49
50 - 59
60 - 69
70 and Over
Total Reporting Age

Complaints
6,514
54,943
50,582
41,438
25,224
11,537
7,770
198,008

CY-2004

Percentages
3%
28%
26%
21%
13%
6%
4%

2

Complaints
9,601
68,465
57,889
47,181
29,316
13,353
8,956
234,761

Percentages
4%
29%
25%
20%
12%
6%
4%

CY-2005
2

Complaints
11,641
71,210
57,965
49,355
31,975
14,772
9,837
246,755

Percentages2
5%
29%
23%
20%
13%
6%
4%

2Percentages are based on the total number of identity theft complaints where victims reported their age:

CY-2003 = 198,008; CY-2004 = 234,761; and CY-2005 = 246,755. 95% of the victims reported their
age in CY-2005, 92% and 95% for CY-2003 and CY-2004, respectively.

Page 15 of 95

Federal Trade Commission
Released May 12, 2006

How Victims’ Information is Misused
for Consumers Age 50 and Over1
Calendar Years 2003 through 2005
Credit Card Fraud
Theft Subtype
New Accounts
Existing Account
Unspecified
Total

Loan Fraud
Percentages

Percentages

Percentages

CY-2003

CY-2004

CY-2005

23.0%
18.1%
0.2%
40%

19.5%
18.5%
0.1%
37%

17.9%
17.1%
0.2%
34%

Percentages

Percentages

Percentages

CY-2003

CY-2004

CY-2005

8.9%
5.4%
2.7%
0.1%
16%

9.2%
7.0%
2.7%
0.1%
18%

8.4%
8.1%
2.3%
0.1%
18%

Percentages

Percentages

Percentages

CY-2003

CY-2004

CY-2005

10.7%
4.6%
2.3%

9.9%
5.1%
2.6%

7.9%
4.5%
3.4%

0.7%
0.2%
17%

0.8%
0.2%
17%

0.7%
0.3%
15%

Percentages

Percentages

Bank Fraud2
Theft Subtype
Existing Accounts
Electronic Fund Transfer
New Accounts
Unspecified
Total

Phone or Utilities Fraud
Theft Subtype
Wireless - New Accounts
Telephone - New Accounts
Utilities - New Accounts
Unauthorized Charges
to Existing Accounts
Unspecified
Total

Percentages

Percentages

Percentages

CY-2003

CY-2004

CY-2005

2.2%
1.7%
1.1%
0.2%
5%

2.8%
1.6%
1.2%
0.1%
5%

2.8%
1.4%
1.1%
0.1%
5%

Percentages

Percentages

Percentages

CY-2003

CY-2004

CY-2005

1.7%
1.6%
0.7%
0.3%
0.4%
0.3%
0.1%
0.1%
0.2%
0.1%
9.7%
15%

1.7%
1.6%
0.8%
0.5%
0.4%
0.3%
0.2%
0.2%
0.2%
0.1%
12.2%
18%

1.7%
1.7%
0.8%
0.5%
0.4%
0.2%
0.2%
0.2%
0.3%
0.1%
18.8%
24%

Percentages

Percentages

Percentages

CY-2003

CY-2004

CY-2005

13%

10%

9%

Other Identity Theft
Theft Subtype
Medical
Internet / E-mail
Evasion of Legal Sanctions
Insurance
Apartment / House Rented
Bankruptcy
Magazines
Property Rental Fraud
Securities / Other Investments
Child Support
Other
Total

Attempted Identity Theft

Employment-Related Fraud
Percentages

Theft Subtype
Employment-Related Fraud

Theft Subtype
Business / Personal /
Student Loan
Auto Loan / Lease
Real Estate Loan
Unspecified
Total

CY-2003

CY-2004

CY-2005

5%

5%

5%

Theft Subtype
Attempted Identity Theft

Government Documents or Benefits Fraud
Theft Subtype
Fraudulent Tax Return Filed
Driver's License Issued / Forged
Government Benefits Applied For / Received
Other Government Documents Issued / Forged
Social Security Card Issued / Forged
Unspecified
Total

Percentages

Percentages

Percentages

CY-2003

CY-2004

CY-2005

1.4%
1.8%
1.0%
0.4%
0.2%
<0.1%
5%

1.7%
1.8%
1.1%
0.6%
0.2%
<0.1%
5%

2.0%
1.3%
1.1%
0.5%
0.2%
<0.1%
5%

1Percentages are based on the total number of complaints in the Identity Theft Data Clearinghouse received from consumers

age 50 and over for each calendar year: CY-2003 = 44,531; CY-2004 = 51,625; and CY-2005 = 56,584. Note that 17% of
identity theft complaints from consumers age 50 and over include more than one type of identity theft in CY-2005, as well as
in CY-2003 and CY-2004.
2Includes fraud involving checking and savings accounts and electronic fund transfers.

Page 16 of 95

Federal Trade Commission
Released May 12, 2006

Law Enforcement Contact
for Consumers Age 50 and Over1
January 1 – December 31, 2005
8% of Victims
Notified a
Police Department
and a Report
Was NOT Taken
54% of Victims
Did Not Notify a
Police Department
37% of Victims
Notified a
Police Department
and a Report
Was Taken

1Percentages are based on the total number of identity theft complaints from victims age 50 and over who

indicated whether they had notified a police department (55,521). 98% of the identity theft victims age 50 and over
who contacted the FTC reported law enforcement contact information. Less than one percent of victims who
notified the FTC that they had contacted a police department did not indicate if a report was taken when the police
department was notified.

Law Enforcement Contact
for Consumers Age 50 and Over
Calendar Years 2003 through 2005
If the victim notified a police department,
was a report taken?
Yes
No
Not Reported
Total Who Notified a Police Department
Total Who Did Not Notify a Police Department
Total Reporting
Law Enforcement Contact Information

CY-2003
Complaints
16,021
3,320
474
19,815
23,451

CY-2004
2

Percentages
37%
8%
1%
46%
54%

43,266

Complaints
18,621
3,928
312
22,861
27,677
50,538

Percentages
37%
8%
<1%
45%
55%

CY-2005
2

Complaints
20,749
4,560
300
25,609
29,912

2

Percentages
37%
8%
<1%
46%
54%

55,521

2Percentages are based on the total number of identity theft complaints from victims age 50 and over who indicated

whether they had notified a police department: CY-2003 = 43,266; CY-2004 = 50,538; and CY-2005 = 55,521. 98% of
identity theft victims age 50 and over reported law enforcement contact information in CY-2005, 97% and 98% for CY2003 and CY-2004, respectively.

Page 17 of 95

Federal Trade Commission
Released May 12, 2006

Appendix A: The Sentinel Network
www.consumer.gov/ idtheft
The Identity Theft Data Clearinghouse was launched in November 1999 and is the sole national
repository of consumer complaints about identity theft. The Clearinghouse provides specific
investigative material for law enforcement and larger, trend-based information providing insight to
both private and public sector partners on ways to reduce the incidence of identity theft.
Information in the Clearinghouse is available to law enforcement members via Consumer Sentinel,
the secured, password-protected government Web site. This access enables law enforcers to readily
spot identity theft problems in their own backyards, and to coordinate with other law enforcement
officers where the data reveals common schemes or perpetrators.

www.econsumer.gov
Econsumer.gov was created in April 2001 to gather and share cross-border e-commerce
complaints in order to respond to the challenges of multinational Internet fraud, and enhance
consumer confidence in e-commerce. The multilingual public Web site provides general
information about consumer protection in all countries that belong to the International Consumer
Protection and Enforcement Network (formerly called the International Marketing Supervision
Network), contact information for consumer protection authorities in those countries, and an online
complaint form. All information is available in English, French, German, Korean, and Spanish.
Using the existing Consumer Sentinel network, the incoming complaints are shared through the
government Web site with participating consumer protection law enforcers from 19 nations.

www.consumer.gov/ military
Military Sentinel, which was established in September 2002, is a project of the Federal Trade
Commission and the Department of Defense to identify and target consumer protection issues that
affect members of the United States Armed Forces and their families. Military Sentinel also
provides a gateway to consumer education materials covering a wide range of consumer protection
issues, such as auto leasing, identity theft, and work-at-home scams. Members of the United States
Armed Forces can enter complaints directly into Consumer Sentinel. Through Consumer Sentinel,
the government password-protected Web site, this information is used by law enforcement agencies,
members of the JAG staff, and others in the Department of Defense to help protect armed services
members and their families from consumer protection-related problems.
Appendix A: Page 18 of 95

Federal Trade Commission
Released May 12, 2006

Appendix A: Sentinel Data Contributors
for Consumers Age 50 and Over1
January 1 – December 31, 2005

Canada's
PhoneBusters
(Fraud)
7%

U.S. Postal
Identity Theft
Inspection Service Assistance Center
(Fraud)
(IDT)
4%
2%
FTC "877 ID THEFT"
(IDT)
28%

Internet Crime
Complaint Center
(Fraud)
29%

FTC Web Complaints
(IDT)
6%

FTC Web Complaints
(Fraud)
11%

FTC "877 FTC HELP"
(Fraud)
13%

1Percentages are based on the total number of Sentinel complaints (155,719) received from consumers age 50

and over between January 1 and December 31, 2005. The type of complaints provided by the organization is
indicated in parentheses. There were 0.02% (32) complaints provided by multiple law enforcement agencies not
represented in this chart.

Appendix A: Page 19 of 95

Federal Trade Commission
Released May 12, 2006

Appendix B: Sentinel Complaint Categories
Advance-Fee Loans and Credit Protection/Repair Offers: The promise of a loan that requires you to pay a fee first;
worthless credit card loss protection and insurance programs; the promise that accurate negative information can be removed
from your credit file for a fee; etc.
Business Opportunities and Work-at-Home Plans: Medical billing scams; misleading franchise and Internet-based business
opportunities; wealth building plans that don’t make good on their promises; etc.
Debt Management/Credit Counseling: Unfulfilled promises by credit counseling organizations to provide free services, send
payments to creditors in a timely manner, or reduce interest rates on credit card debt, eliminate late and over-the-limit fees; etc.
Foreign Money Offers: Letters or e-mails offering the "opportunity" to share in a percentage of millions of dollars that a selfproclaimed government official is trying to transfer illegally out of a foreign country in return for money, bank account
numbers, or other identifying information from the victim.
Health Care: Fraudulent, misleading, or deceptive claims for vision correction procedures; dietary supplements; weight loss
products or services; impotency treatments; health spas and equipments; infertility services; sunscreens; HIV test kits; etc.
Identity Theft: When someone appropriates your personal identifying information (like your Social Security number or credit
card account number) to commit fraud or theft.
Internet Auctions: Non-delivery of goods; delivery of goods that are less valuable than advertised; lack of delivery in a timely
way; failure to disclose all the relevant information about the product or terms of the sale; etc.
Internet Services and Computers: Trial offers from Internet Service Providers (ISPs); difficulty canceling an ISP account;
undisclosed Web site charges; problems with computer software and equipment purchases; and spyware.
Investments: Promises of riches that don’t pan out in day trading; oil and gas leases; gold and gems; FCC licenses; etc.
Magazines and Buyers Clubs: Pitches for "free," "pre-paid," or "special" magazine subscription deals and offers for club
memberships that claim to help you save money when buying a particular product or service (CDs, books, etc.).
Multi-Level Marketing/Pyramids/Chain Letters: Network plans that offer commissions on the sale of goods by you and
distributors you recruit.
Office Supplies and Services: Fraudulent or deceptive offers for toner, copier paper, maintenance supplies,
equipment maintenance contracts; classified advertising and yellow page invoice scams; website cramming schemes; etc.
Prizes/Sweepstakes and Lotteries: Promotions for “free” prizes for a fee; foreign lotteries and sweepstakes offered
through the phone, fax, e-mail or mail; etc.
Shop-At-Home/Catalog Sales: Problems, such as undisclosed costs, failure to deliver on time, non-delivery, and refusal to
honor a guarantee, with purchases made via the Internet (not including auction sales), telephone, or mail.
Telephone Services: Charges for calls to “toll-free” numbers; unauthorized charges such as charges for calls consumers
didn’t make; unauthorized switching of consumers’ phone service provider; misleading pre-paid phone card offers; etc.
Travel, Vacation and Timeshare Plans: Deceptive offers for “free” or low-cost vacations; cut-rate student travel packages;
misleading timeshare offers; etc.
“Other” complaint categories are: Employment agencies/job counseling, charitable solicitations, government services, real
estate, scholarships/educational grants, modeling agencies/services, green card application services, dating services,
property/inheritance tracers, water purifiers, living trusts, and viaticals.

Appendix B: Page 20 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Appendix C: Number of Sentinel fraud complaints from United States consumers
reporting age 50 and over by consumers' state, age range, and calendar year.
Notes: 1) This report includes fraud consumer complaints from all 50 U.S. states, the District of Columbia, and four U.S.
territories - Guam (22), Minor Outlying Islands (8), Puerto Rico (507), and Virgin Islands (54). 2) Sentinel complaints
may contain information from multiple consumers.

Alabama
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
433
197
151
779

2004
656
348
196
1,194

2005
695
413
183
1,284

Alaska
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
165
57
31
253

2004
191
59
29
277

2005
178
54
26
256

Arizona
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
838
444
410
1,692

2004
3,419
647
634
4,692

2005
1,341
714
518
2,564

Arkansas
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
251
92
47
390

Appendix C : Page 21 of 95

2004
297
139
53
489

2005
338
121
56
513

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

California
Calendar Year

2003
4,795
1,898
1,706
8,396

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
7,236
2,905
2,340
12,439

2005
7,485
3,023
2,381
12,825

Colorado
Calendar Year

2003
706
266
152
1,124

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
1,081
402
289
1,765

2005
1,042
658
208
1,903

Connecticut
Calendar Year

2003
455
145
87
686

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
595
205
87
884

2005
668
266
147
1,072

Delaware
Calendar Year

2003
109
54
26
189

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
171
98
88
353

2005
169
70
63
300

District Of Columbia
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
165
57
33

2004
208
72
45

2005
171
74
47

254

325

292

Appendix C : Page 22 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Florida
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
2,606
1,195
835
4,635

2004
3,962
1,761
1,227
6,927

2005
3,878
1,954
1,442
7,241

Georgia
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
870
302
236
1,408

2004
1,249
475
331
2,041

2005
1,527
554
374
2,439

Guam
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
5
3
1
9

2004
4
1
1
6

2005
6
1
7

Hawaii
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
200
92
79
371

2004
299
91
83
472

2005
298
114
84
491

Idaho
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
169
63
56

2004
285
103
91

2005
277
92
75

288

478

440

Appendix C : Page 23 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Illinois
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
1,350
458
321
2,127

2004
1,819
623
529
2,964

2005
1,918
604
556
3,064

Indiana
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
673
224
219
1,113

2004
954
399
293
1,631

2005
1,193
563
324
2,064

Iowa
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
243
71
57
371

2004
346
110
80
535

2005
378
130
60
566

Kansas
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
321
110
75
506

2004
434
143
88
665

2005
506
165
72
737

Kentucky
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
366
240
98

2004
495
249
125

2005
530
263
137

704

865

926

Appendix C : Page 24 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Louisiana
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
382
145
78
605

2004
578
205
147
928

2005
526
210
180
911

Maine
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
142
63
36
240

2004
238
81
62
381

2005
287
114
45
445

Maryland
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
804
325
184
1,313

2004
1,157
476
275
1,901

2005
1,289
541
378
2,188

Massachusetts
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
643
226
221
1,089

2004
989
336
281
1,601

2005
1,012
346
268
1,620

Michigan
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
1,053
431
412

2004
1,668
645
541

2005
1,654
928
527

1,896

2,847

3,092

Appendix C : Page 25 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Minnesota
Calendar Year

2003
462
190
107
759

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
691
227
170
1,083

2005
761
318
174
1,248

Minor Outlying Islands
Calendar Year

50 - 59
70 and Over
No. of Complaints

2003
2
2

2004
2
1
3

2005
2
1
3

Mississippi
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
198
73
61
331

2004
271
131
75
477

2005
291
125
105
517

Missouri
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
803
283
291
1,377

2004
932
343
277
1,546

2005
954
377
314
1,631

Montana
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
156
67
43

2004
180
88
89

2005
186
94
69

266

354

345

Appendix C : Page 26 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Nebraska
Calendar Year

2003
165
60
73
297

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
262
84
76
420

2005
269
87
88
441

Nevada
Calendar Year

2003
381
193
153
727

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
557
333
191
1,081

2005
607
277
199
1,083

New Hampshire
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
170
78
76
324

2004
264
113
71
447

2005
320
107
87
509

New Jersey
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
993
386
339
1,717

2004
1,376
523
478
2,369

2005
1,425
518
388
2,325

New Mexico
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
229
120
85

2004
343
154
122

2005
345
149
108

434

615

600

Appendix C : Page 27 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

New York
Calendar Year

2003
1,879
678
519
3,075

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
2,849
1,144
870
4,843

2005
2,745
1,149
842
4,714

North Carolina
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
881
294
235
1,410

2004
1,256
463
288
1,999

2005
1,383
531
313
2,215

North Dakota
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
43
20
18
81

2004
79
32
24
135

2005
74
24
16
114

Ohio
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
1,312
443
477
2,231

2004
1,878
747
615
3,222

2005
2,024
743
541
3,289

Oklahoma
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
392
166
126

2004
539
221
198

2005
576
244
187

684

957

1,004

Appendix C : Page 28 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Oregon
Calendar Year

2003
569
235
115
919

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
852
293
173
1,316

2005
1,074
389
214
1,672

Pennsylvania
Calendar Year

2003
1,409
563
510
2,482

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
2,209
790
735
3,722

2005
2,283
869
670
3,798

Puerto Rico
Calendar Year

2003
32
21
5
58

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
93
50
15
157

2005
84
196
13
292

Rhode Island
Calendar Year

2003
127
34
43
204

50 - 59
60 - 69
70 and Over
No. of Complaints

2004
158
61
50
267

2005
195
51
36
279

South Carolina
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
391
167
128

2004
1,246
307
171

2005
2,413
288
200

686

1,717

2,893

Appendix C : Page 29 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

South Dakota
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
67
30
37
134

2004
80
33
29
142

2005
78
34
34
145

Tennessee
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
589
208
168
965

2004
867
330
218
1,408

2005
1,030
366
175
1,565

Texas
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
2,161
916
629
3,704

2004
3,229
1,336
813
5,366

2005
3,476
1,464
780
5,705

Utah
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
260
93
102
455

2004
346
155
144
643

2005
420
171
134
722

Vermont
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
62
37
6

2004
114
29
14

2005
104
38
39

105

156

181

Appendix C : Page 30 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Virginia
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
1,138
406
282
1,825

2004
1,542
573
384
2,492

2005
1,641
682
416
2,719

Virgin Islands
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
6
2
8

2004
13
5
1
19

2005
19
6
2
27

Washington
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
1,023
357
342
1,721

2004
1,495
764
554
2,800

2005
1,608
804
537
2,936

West Virginia
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
195
59
48
302

2004
285
182
35
502

2005
281
126
59
466

Wisconsin
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
512
196
168

2004
856
301
153

2005
944
298
167

875

1,305

1,404

Appendix C : Page 31 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Wyoming
Calendar Year

50 - 59
60 - 69
70 and Over
No. of Complaints

2003
71
19
11
101

Appendix C : Page 32 of 95

2004
117
53
25
195

2005
80
41
21
142

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Appendix D: Top Sentinel fraud complaint categories for United States
consumers reporting age 50 and over by calendar year
Notes: 1) This report includes fraud consumer complaints from all 50 U.S. states, the District of Columbia, and four
U.S. territories - Guam (22), Minor Outlying Islands (8), Puerto Rico (507), and Virgin Islands (54). 2) Sentinel
complaints may contain information from multiple consumers.

Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 33 of 95

2003
2,877
2,318
11
4,929
1,501
8,542
7,903
633
1,253
441
555
8,118
8,125
3,955
1,104

2004
3,084
3,008
1,273
8,340
2,079
15,783
9,315
874
1,676
555
1,170
11,862
8,737
4,943
1,144

2005
1,773
3,463
636
14,778
1,844
13,303
8,440
824
2,017
544
1,031
13,236
8,142
3,852
1,114

No. of Complaints
7,734
8,789
1,920
28,047
5,424
37,628
25,658
2,331
4,946
1,540
2,756
33,216
25,004
12,750
3,362

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Appendix D: Top Sentinel fraud complaint categories for United States
consumers reporting age 50 and over by consumer age range
Notes: 1) This report includes fraud consumer complaints from all 50 U.S. states, the District of Columbia, and four
U.S. territories - Guam (22), Minor Outlying Islands (8), Puerto Rico (507), and Virgin Islands (54). 2) Sentinel
complaints may contain information from multiple consumers.

Age Range 50 - 59
Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Calendar Year

2003
1,861
1,466
8
3,381
727
6,497
5,271
321
648
297
375
1,469
5,013
2,281
602

Age Range 60 - 69
Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 34 of 95

2004
2,033
1,917
739
5,464
1,082
11,812
5,919
392
829
363
803
2,702
5,380
2,711
624

2005
1,177
2,238
398
9,687
897
9,829
5,297
360
1,012
338
720
4,676
5,199
2,112
601

No. of Complaints
5,071
5,621
1,145
18,532
2,706
28,138
16,487
1,073
2,489
998
1,898
8,847
15,592
7,104
1,827

2005
369
834
174
3,952
494
2,885
2,200
251
539
148
235
2,192
1,956
1,066
340

No. of Complaints
1,743
2,073
527
7,407
1,484
7,942
6,499
671
1,347
386
636
6,023
5,983
3,471
990

Calendar Year

2003
657
550
2
1,222
435
1,710
1,892
163
345
107
130
1,506
1,898
1,027
331

2004
717
689
351
2,233
555
3,347
2,407
257
463
131
271
2,325
2,129
1,378
319

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Age Range 70 and Over
Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 35 of 95

Calendar Year

2003
362
303
1
327
339
335
740
150
263
37
50
5,157
1,217
652
171

2004
351
406
188
651
474
624
1,005
233
402
61
99
6,995
1,232
895
210

2005
241
401
71
1,154
500
591
957
228
485
59
78
6,615
998
711
184

No. of Complaints
954
1,110
260
2,132
1,313
1,550
2,702
611
1,150
157
227
18,767
3,447
2,258
565

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Appendix D: Top Sentinel fraud complaint categories for United States
consumers reporting age 50 and over by consumer state
Notes: 1) This report includes fraud consumer complaints from all 50 U.S. states, the District of Columbia, and four
U.S. territories - Guam (22), Minor Outlying Islands (8), Puerto Rico (507), and Virgin Islands (54). 2) Sentinel
complaints may contain information from multiple consumers.

Alabama
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
58
23
50
28
108
104
7
14
4
3
111
106
69
20

2004
43
43
28
137
34
202
128
15
33
10
23
175
114
67
11

2005
29
40
19
177
19
151
89
8
26
4
18
217
121
49
15

No. of Complaints
130
106
47
364
81
461
321
30
73
18
44
503
341
185
46

2005
1
8
3
45
3
36
23
3
7
1
3
37
25
5
3

No. of Complaints
39
17
4
104
13
119
73
8
25
4
16
145
74
23
11

Alaska
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 36 of 95

2003
22
3
21
5
36
29
4
5
2
5
51
27
12
4

2004
16
6
1
38
5
47
21
1
13
1
8
57
22
6
4

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Arizona
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
83
65
139
33
212
204
18
28
13
13
285
185
89
35

2004
77
86
51
245
52
430
253
31
42
15
22
463
219
101
28

2005
30
97
13
413
45
329
244
25
56
14
16
387
226
79
25

No. of Complaints
190
248
64
797
130
971
701
74
126
42
51
1,135
630
269
88

2005
12
20
2
100
9
117
42
3
7
4
5
50
41
20
5

No. of Complaints
53
53
22
195
21
316
162
11
17
15
14
93
163
72
20

Arkansas
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 37 of 95

2003
26
17
43
8
70
61
4
4
5
3
12
61
32
11

2004
15
16
20
52
4
129
59
4
6
6
6
31
61
20
4

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

California
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
340
324
1
740
198
1,278
1,088
98
192
57
83
1,275
1,160
509
147

2004
484
429
79
1,335
330
2,149
1,310
145
288
79
208
1,725
1,313
569
172

2005
243
487
63
2,140
273
1,819
1,233
114
367
74
145
1,854
1,211
539
156

No. of Complaints
1,067
1,240
143
4,215
801
5,246
3,631
357
847
210
436
4,854
3,684
1,617
475

2005
29
91
15
289
33
259
144
15
33
13
24
158
150
38
21

No. of Complaints
121
228
24
686
95
770
482
51
90
37
50
517
458
166
57

Colorado
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 38 of 95

2003
39
55
129
20
180
157
16
21
14
6
133
147
58
15

2004
53
82
9
268
42
331
181
20
36
10
20
226
161
70
21

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Connecticut
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
30
34
64
8
126
115
8
18
6
9
40
111
32
9

2004
41
23
8
93
21
232
89
8
8
7
7
60
102
41
11

2005
12
33
8
123
26
194
115
7
29
3
8
162
104
35
13

No. of Complaints
83
90
16
280
55
552
319
23
55
16
24
262
317
108
33

2005
8
6
3
39
3
44
43
1
9
1
2
50
33
12
2

No. of Complaints
34
23
8
66
23
101
106
11
17
5
9
164
92
49
8

Delaware
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 39 of 95

2003
18
5
12
8
19
28
3
2
1
27
24
17
2

2004
8
12
5
15
12
38
35
7
6
4
6
87
35
20
4

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

District Of Columbia
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
24
14
15
5
13
73
3
4
4
29
17
30
10

2004
11
8
3
19
8
24
85
1
14
1
5
43
29
17
9

2005
9
11
3
35
11
17
45
2
10
2
4
54
15
15
8

No. of Complaints
44
33
6
69
24
54
203
6
28
3
13
126
61
62
27

2005
143
289
72
981
165
1,060
773
64
132
46
64
855
624
352
98

No. of Complaints
613
758
175
2,161
540
2,921
2,336
225
355
127
179
1,803
1,944
1,195
289

Florida
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 40 of 95

2003
201
210
481
170
683
731
59
106
35
39
310
647
385
91

2004
269
259
103
699
205
1,178
832
102
117
46
76
638
673
458
100

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Georgia
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
83
66
109
34
180
187
20
34
2
8
178
195
114
31

2004
96
72
41
229
50
324
222
23
53
14
31
270
190
146
34

2005
56
101
22
336
55
324
251
21
49
11
24
409
207
133
31

No. of Complaints
235
239
63
674
139
828
660
64
136
27
63
857
592
393
96

2005

No. of Complaints
1
1
2
7
2
1
1
4
1

Guam
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Foreign Money Offers
Internet Auctions
Internet Services and Computer Complaints
Magazines and Buyers Clubs
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services

Appendix D: Page 41 of 95

2003

2004
1
1

3
1

2
1
1

2
2

1
4
1

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Hawaii
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
18
14
23
5
62
36
3
9
3
6
86
59
9
1

2004
17
9
8
32
8
105
48
2
6
2
11
87
75
21
5

2005
9
19
4
54
8
88
52
4
15
3
4
82
41
18
9

No. of Complaints
44
42
12
109
21
255
136
9
30
8
21
255
175
48
15

2005
9
12
4
69
14
63
43
8
8

No. of Complaints
43
40
18
128
29
245
115
11
21
4
10
202
123
54
13

Idaho
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 42 of 95

2003
17
10
18
4
60
28
5
3
1
55
38
19
3

2004
17
18
14
41
11
122
44
3
8
1
5
77
40
17
8

4
70
45
18
2

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Illinois
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
106
79
113
56
313
237
17
35
13
15
304
301
164
47

2004
107
114
49
221
61
582
302
17
58
17
41
454
329
197
43

2005
71
129
22
399
62
499
242
35
80
20
38
550
288
118
27

No. of Complaints
284
322
71
733
179
1,394
781
69
173
50
94
1,308
918
479
117

2005
43
81
13
372
34
240
148
14
38
16
25
410
159
80
21

No. of Complaints
178
166
25
651
113
708
426
48
89
42
60
837
442
272
53

Indiana
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 43 of 95

2003
61
36
83
38
157
134
12
26
16
15
174
149
86
14

2004
74
49
12
196
41
311
144
22
25
10
20
253
134
106
18

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Iowa
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
23
10
27
8
83
52
6
7
4
1
28
59
19
8

2004
19
26
13
47
17
145
55
3
13
4
5
38
74
22
6

2005
16
32
5
79
12
125
41
6
11
4
13
23
60
21
8

No. of Complaints
58
68
18
153
37
353
148
15
31
12
19
89
193
62
22

2005
16
40
9
130
15
119
49
5
12
2
12
85
63
30
8

No. of Complaints
64
85
24
316
49
352
171
27
28
16
22
195
190
94
24

Kansas
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 44 of 95

2003
17
17
111
14
87
55
10
6
8
2
54
52
26
8

2004
31
28
15
75
20
146
67
12
10
6
8
56
75
38
8

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Kentucky
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
28
22
1
180
18
91
65
3
11
4
8
93
82
29
7

2004
32
27
8
88
16
194
83
9
16
5
10
113
117
42
8

2005
18
29
4
120
15
151
66
11
28
5
11
147
89
35
6

No. of Complaints
78
78
13
388
49
436
214
23
55
14
29
353
288
106
21

2005
19
21
9
110
22
142
78
10
19
11
8
150
79
43
11

No. of Complaints
103
86
24
234
62
406
257
21
51
22
32
311
272
133
36

Louisiana
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 45 of 95

2003
36
21
35
17
91
91
4
16
3
4
60
85
40
11

2004
48
44
15
89
23
173
88
7
16
8
20
101
108
50
14

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Maine
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
5
12
19
7
40
46
4
4
1
1
21
39
18
4

2004
7
8
10
38
11
69
69
8
2
3
39
46
24
3

2005
7
13
4
65
8
73
59
1
7
1
5
57
51
5
6

No. of Complaints
19
33
14
122
26
182
174
5
19
4
9
117
136
47
13

2005
43
76
7
278
38
288
283
25
60
8
23
305
177
104
38

No. of Complaints
207
174
24
569
119
771
750
58
146
24
41
613
562
326
114

Maryland
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 46 of 95

2003
73
45
127
38
170
203
15
33
10
9
106
173
95
42

2004
91
53
17
164
43
313
264
18
53
6
9
202
212
127
34

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Massachusetts
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
35
27
1
70
28
182
148
13
24
8
15
186
177
49
24

2004
73
32
24
138
32
303
182
9
27
8
17
229
168
101
16

2005
35
57
14
200
28
258
228
13
26
13
15
249
138
67
19

No. of Complaints
143
116
39
408
88
743
558
35
77
29
47
664
483
217
59

2005
51
94
12
682
56
423
219
19
58
16
33
616
235
115
42

No. of Complaints
217
276
60
1,051
176
1,216
631
70
162
56
90
1,613
761
393
112

Michigan
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 47 of 95

2003
83
71
1
134
46
254
187
28
39
16
22
428
258
122
40

2004
83
111
47
235
74
539
225
23
65
24
35
569
268
156
30

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Minnesota
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
37
46
64
14
110
79
4
9
6
1
132
94
58
17

2004
27
37
13
125
14
223
105
15
9
7
11
157
111
44
25

2005
17
65
5
217
31
179
82
17
23
3
24
201
102
32
21

No. of Complaints
81
148
18
406
59
512
266
36
41
16
36
490
307
134
63

2005

No. of Complaints
1
1
3
2

Minor Outlying Islands
Calendar Year

Internet Services and Computer Complaints
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services

Appendix D: Page 48 of 95

2003
1

2004

1
1

2
1

1

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Mississippi
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
22
11
26
12
50
28
11
2
1
52
40
39
5

2004
27
16
10
36
9
89
51
2
9
1
8
80
47
31
6

2005
21
23
8
46
7
66
35
7
23
1
3
109
47
31
3

No. of Complaints
70
50
18
108
28
205
114
9
43
4
12
241
134
101
14

2005
42
60
4
216
32
277
111
18
27
8
24
337
132
58
18

No. of Complaints
141
177
24
474
118
765
587
43
94
26
52
808
446
197
64

Missouri
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 49 of 95

2003
48
50
108
55
150
330
13
37
7
7
250
155
49
29

2004
51
67
20
150
31
338
146
12
30
11
21
221
159
90
17

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Montana
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
9
11
23
5
43
36
2
4
2
2
47
28
20
7

2004
5
14
7
30
6
64
31
4
5
2
10
77
41
13
1

2005
2
18
4
36
5
43
42
5
14
2
14
60
36
15
1

No. of Complaints
16
43
11
89
16
150
109
11
23
6
26
184
105
48
9

2005
12
19
4
36
12
73
32
1
10
3
6
84
49
19
6

No. of Complaints
46
43
13
78
29
203
99
3
27
5
11
224
141
68
15

Nebraska
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 50 of 95

2003
18
11
21
6
47
30
4
1
2
66
39
24
2

2004
16
13
9
21
11
83
37
2
13
1
3
74
53
25
7

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Nevada
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
37
54
1
38
24
93
90
4
16
9
8
101
121
47
16

2004
32
87
17
90
22
210
104
12
19
12
18
137
113
55
16

2005
33
61
6
150
19
173
104
16
23
7
17
107
125
45
20

No. of Complaints
102
202
24
278
65
476
298
32
58
28
43
345
359
147
52

2005
9
15
2
82
10
80
57
7
17
3
4
56
51
14
5

No. of Complaints
38
37
17
150
31
207
152
10
33
6
14
194
147
54
14

New Hampshire
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 51 of 95

2003
20
7
34
4
43
46
1
6
7
66
43
14
6

2004
9
15
15
34
17
84
49
2
10
3
3
72
53
26
3

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

New Jersey
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
75
60
107
38
244
270
12
41
15
12
205
304
100
42

2004
82
71
36
195
67
438
249
22
38
14
21
363
256
177
25

2005
35
95
17
280
53
391
246
33
53
17
26
326
241
138
24

No. of Complaints
192
226
53
582
158
1,073
765
67
132
46
59
894
801
415
91

2005
19
31
8
91
12
70
48
5
11
4
7
81
60
29
6

No. of Complaints
66
69
24
179
40
246
186
17
37
11
26
256
162
76
8

New Mexico
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 52 of 95

2003
26
15
31
11
67
62
4
8
7
6
76
42
24
2

2004
21
23
16
57
17
109
76
8
18
13
99
60
23

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

New York
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
122
114
201
76
520
379
33
71
16
25
404
486
244
57

2004
164
139
103
347
112
919
499
53
81
26
55
721
510
388
63

2005
85
145
30
585
85
804
434
36
112
26
52
666
460
269
80

No. of Complaints
371
398
133
1,133
273
2,243
1,312
122
264
68
132
1,791
1,456
901
200

2005
34
85
14
274
42
313
208
22
40
15
17
342
179
92
27

No. of Complaints
182
211
33
519
127
866
648
64
105
36
59
794
592
360
79

North Carolina
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 53 of 95

2003
76
55
1
84
32
201
174
25
28
14
11
188
219
135
30

2004
72
71
18
161
53
352
266
17
37
7
31
264
194
133
22

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

North Dakota
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
10
1
5
2
15
5
3

20
11
3

2004
4
3
3
17
1
34
11
2
3
1
3
25
10
2

2005
5
7
2
10
5
33
2
4
2
2
13
7
2
2

No. of Complaints
19
11
5
32
8
82
18
2
10
3
5
58
28
7
2

2005
46
123
31
363
95
454
272
37
65
18
56
530
301
148
28

No. of Complaints
327
300
82
744
237
1,303
857
94
167
50
118
1,501
952
513
127

Ohio
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 54 of 95

2003
169
75
1
119
57
292
234
22
33
10
22
393
326
148
46

2004
112
102
50
262
85
557
351
35
69
22
40
578
325
217
53

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Oklahoma
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
35
39
79
19
92
87
9
16
9
5
93
89
36
9

2004
22
29
12
105
22
184
108
22
27
7
14
158
91
42
5

2005
21
49
8
139
12
152
119
7
20
6
6
157
99
42
9

No. of Complaints
78
117
20
323
53
428
314
38
63
22
25
408
279
120
23

2005
26
67
13
348
29
244
138
17
38
8
23
138
148
66
13

No. of Complaints
88
170
21
603
84
644
483
36
86
27
69
267
405
200
44

Oregon
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 55 of 95

2003
28
40
86
21
135
155
11
24
11
18
53
131
68
10

2004
34
63
8
169
34
265
190
8
24
8
28
76
126
66
21

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Pennsylvania
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
117
82
170
53
358
320
15
43
15
23
455
405
146
33

2004
131
132
64
246
98
708
411
28
74
25
45
632
401
279
54

2005
77
141
23
459
98
603
333
22
77
20
47
672
406
167
47

No. of Complaints
325
355
87
875
249
1,669
1,064
65
194
60
115
1,759
1,212
592
134

2004
20
8
2
8
5
23
20
3
4

2005
9
6
3
160
5
21
21
3
5

21
10
21

3
18
8
11

No. of Complaints
33
16
5
170
11
57
50
6
10
1
2
3
55
21
32

Puerto Rico
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 56 of 95

2003
4
2
2
1
13
9
1
1
2
16
3

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Rhode Island
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
5
7
19
4
32
21
1
5
2
2
29
45
6
7

2004
14
9
11
14
3
59
29
1
5
1
3
39
28
14
3

2005
6
8
41
3
49
40
5
7
2
1
38
14
14
4

No. of Complaints
25
24
11
74
10
140
90
7
17
5
6
106
87
34
14

2005
36
42
7
1,714
25
173
112
8
19
9
12
186
86
38
11

No. of Complaints
120
97
34
1,948
60
454
310
22
55
24
25
447
268
146
33

South Carolina
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 57 of 95

2003
50
26
1
50
20
95
86
9
26
9
8
84
87
52
16

2004
34
29
26
184
15
186
112
5
10
6
5
177
95
56
6

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

South Dakota
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
3
3
13
1
19
20
1
1
1
3
38
12
3
2

2004
3
5
4
9
2
48
9
3
1
24
21
3

2005
4
6
2
13
3
29
7
1
2

2

No. of Complaints
10
14
6
35
6
96
36
2
6
1
7
94
48
6
4

2005
29
52
5
286
32
261
134
13
34
14
12
181
144
74
21

No. of Complaints
136
134
21
488
72
717
444
25
85
31
41
500
431
210
49

3
32
15

Tennessee
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 58 of 95

2003
56
36
73
16
147
134
8
25
7
13
146
129
62
13

2004
51
46
16
129
24
309
176
4
26
10
16
173
158
74
15

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Texas
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
215
194
342
113
540
486
44
70
30
37
419
487
231
44

2004
207
224
122
612
143
937
632
64
102
42
82
580
511
292
73

2005
139
256
53
809
104
842
565
58
112
52
63
644
470
253
80

No. of Complaints
561
674
175
1,763
360
2,319
1,683
166
284
124
182
1,643
1,468
776
197

2005
14
22

No. of Complaints
50
58
11
222
48
273
186
16
35
14
17
363
136
83
33

Utah
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 59 of 95

2003
19
16
40
19
65
61
7
7
5
3
89
38
31
11

2004
17
20
11
66
14
115
62
1
7
1
3
164
45
28
9

116
15
93
63
8
21
8
11
110
53
24
13

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Vermont
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
8
5
14
2
16
12
1
4
2
1
2
22
4
2

2004
3
8
2
12
4
41
27
3
3
2
20
11
6
2

2005
2
2
2
29
3
36
14
1
1
5
31
21
8
2

No. of Complaints
13
15
4
55
9
93
53
4
8
3
8
53
54
18
6

2005
48
87
19
376
51
314
270
33
87
15
27
481
250
119
38

No. of Complaints
276
239
62
740
142
912
890
78
207
53
92
960
721
458
134

Virginia
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 60 of 95

2003
121
77
137
37
207
306
23
63
14
24
186
224
154
45

2004
107
75
43
227
54
391
314
22
57
24
41
293
247
185
51

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Virgin Islands
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Magazines and Buyers Clubs
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services

2003
1
1

2
2

2

2004
1

2005

2
2
5

2

1
2

5
2
2

No. of Complaints
2
1
4
2
10
7
1
1
9
2
2

2005
38
86
19
418
55
382
263
21
56
17
34
496
234
133
30

No. of Complaints
149
230
45
891
144
1,137
775
70
121
48
101
1,281
678
411
88

3
5
1

Washington
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 61 of 95

2003
56
64
2
197
30
255
235
19
27
10
19
274
200
140
26

2004
55
80
24
276
59
500
277
30
38
21
48
511
244
138
32

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

West Virginia
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

2003
31
8
27
8
39
31
2
9
2
36
47
21
9

2004
11
16
20
124
10
87
45
2
9
2
10
22
49
29
5

2005
22
23
10
50
13
91
30
2
6
4
4
51
49
21
1

No. of Complaints
64
47
30
201
31
217
106
6
24
6
16
109
145
71
15

2005
31
72
7
179
41
204
134
10
20
4
25
145
149
63
15

No. of Complaints
91
133
16
375
93
625
367
32
61
26
73
421
434
200
61

Wisconsin
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 62 of 95

2003
26
21
1
71
23
134
105
9
17
8
17
156
117
65
28

2004
34
40
8
125
29
287
128
13
24
14
31
120
168
72
18

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Fraud Data

Wyoming
Calendar Year

Advance-Fee Loans and Credit Protection/Repair
Business Opps and Work-at-Home Plans
Debt Management/Credit Counseling
Foreign Money Offers
Health Care
Internet Auctions
Internet Services and Computer Complaints
Investments
Magazines and Buyers Clubs
Multi-Level Mktg/Pyramids/Chain Letters
Office Supplies and Services
Prizes/Sweepstakes and Lotteries
Shop-at-Home/Catalog Sales
Telephone Services
Travel, Vacations and Timeshare

Appendix D: Page 63 of 95

2003
7
8
6
3
20
9
2
1
1
13
13
6
6

2004
5
11
3
14
2
50
16
1
2
1
7
29
22
11
4

2005
2
14
18
3
29
12
1
4
3
2
16
13
3
2

No. of Complaints
14
33
3
38
8
99
37
2
8
5
10
58
48
20
12

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Appendix E: Number of Sentinel Identity Theft (IDT) complaints from United States
consumers reporting age 50 and over by consumers' state, age range, and calendar year.
Notes: 1) This report includes IDT consumer complaints from all 50 U.S. states, the District of Columbia, and three U.S.
territories - Guam (3), Puerto Rico (557), and Virgin Islands (47). 2) Sentinel complaints may contain information from
multiple consumers.

Alabama
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
208
109
78
395

2004
300
122
98
520

2005
369
170
102
641

2003
28
11
5
44

Calendar Year
2004
60
23
12
95

2005
69
18
11
98

2003
697
364
221
1,282

Calendar Year
2004
801
399
267
1,467

2005
865
445
286
1,596

2003
188
91
49
328

Calendar Year
2004
185
94
59
338

2005
201
94
76
371

Alaska

50 - 59
60 - 69
70 and Over
No. of Complaints

Arizona

50 - 59
60 - 69
70 and Over
No. of Complaints

Arkansas

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 64 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

California
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
4,635
1,984
1,263
7,882

2004
5,077
2,193
1,454
8,724

2005
5,480
2,486
1,530
9,496

2003
446
192
100
738

Calendar Year
2004
532
205
116
853

2005
625
236
137
998

2003
217
110
81
408

Calendar Year
2004
277
120
59
456

2005
325
140
87
552

2003
75
27
21
123

Calendar Year
2004
69
45
21
135

2005
91
47
28
166

2003
109
38
28

Calendar Year
2004
87
46
42

2005
94
47
51

175

175

192

Colorado

50 - 59
60 - 69
70 and Over
No. of Complaints

Connecticut

50 - 59
60 - 69
70 and Over
No. of Complaints

Delaware

50 - 59
60 - 69
70 and Over
No. of Complaints

District of Columbia

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 65 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Florida
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
1,835
949
824
3,608

2004
2,181
1,135
877
4,193

2005
2,277
1,288
1,073
4,638

2003
669
284
188
1,141

Calendar Year
2004
815
394
215
1,424

2005
923
425
255
1,603

2003
1
1

Calendar Year
2004
2
2

2003
93
41
26
160

Calendar Year
2004
106
42
23
171

2005
132
65
29
226

2003
72
23
14

Calendar Year
2004
79
43
17

2005
81
53
34

109

139

168

Georgia

50 - 59
60 - 69
70 and Over
No. of Complaints

Guam

50 - 59
No. of Complaints

Hawaii

50 - 59
60 - 69
70 and Over
No. of Complaints

Idaho

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 66 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Illinois
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
1,096
476
332
1,904

2004
1,208
561
364
2,133

2005
1,296
600
401
2,297

2003
410
179
137
726

Calendar Year
2004
510
209
135
854

2005
492
243
132
867

2003
110
65
31
206

Calendar Year
2004
118
55
38
211

2005
160
66
39
265

2003
165
65
48
278

Calendar Year
2004
202
104
55
361

2005
193
70
52
315

2003
165
64
50

Calendar Year
2004
210
101
57

2005
250
105
62

279

368

417

Indiana

50 - 59
60 - 69
70 and Over
No. of Complaints

Iowa

50 - 59
60 - 69
70 and Over
No. of Complaints

Kansas

50 - 59
60 - 69
70 and Over
No. of Complaints

Kentucky

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 67 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Louisiana
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
224
104
93
421

2004
285
133
83
501

2005
340
129
106
575

2003
50
27
10
87

Calendar Year
2004
60
25
16
101

2005
83
36
20
139

2003
524
259
190
973

Calendar Year
2004
620
289
210
1,119

2005
700
312
215
1,227

2003
480
179
115
774

Calendar Year
2004
461
207
136
804

2005
550
222
145
917

2003
981
448
330

Calendar Year
2004
1,069
503
384

2005
1,048
471
322

1,759

1,956

1,841

Maine

50 - 59
60 - 69
70 and Over
No. of Complaints

Maryland

50 - 59
60 - 69
70 and Over
No. of Complaints

Massachusetts

50 - 59
60 - 69
70 and Over
No. of Complaints

Michigan

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 68 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Minnesota
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
305
129
104
538

2004
336
150
87
573

2005
410
160
101
671

2003
134
66
52
252

Calendar Year
2004
143
74
50
267

2005
172
96
50
318

2003
400
188
124
712

Calendar Year
2004
487
240
169
896

2005
488
218
133
839

2003
32
12
11
55

Calendar Year
2004
55
22
9
86

2005
71
40
14
125

2003
72
38
22

Calendar Year
2004
97
47
24

2005
96
41
34

132

168

171

Mississippi

50 - 59
60 - 69
70 and Over
No. of Complaints

Missouri

50 - 59
60 - 69
70 and Over
No. of Complaints

Montana

50 - 59
60 - 69
70 and Over
No. of Complaints

Nebraska

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 69 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Nevada
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
339
165
69
573

2004
397
164
89
650

2005
400
240
141
781

2003
75
30
19
124

Calendar Year
2004
71
32
16
119

2005
102
52
22
176

2003
739
347
207
1,293

Calendar Year
2004
820
385
280
1,485

2005
887
400
260
1,547

2003
187
69
39
295

Calendar Year
2004
190
71
57
318

2005
200
103
60
363

2003
2,074
1,007
615

Calendar Year
2004
2,349
1,103
700

2005
2,336
1,175
725

3,696

4,152

4,236

New Hampshire

50 - 59
60 - 69
70 and Over
No. of Complaints

New Jersey

50 - 59
60 - 69
70 and Over
No. of Complaints

New Mexico

50 - 59
60 - 69
70 and Over
No. of Complaints

New York

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 70 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

North Carolina
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
634
292
208
1,134

2004
676
276
196
1,148

2005
742
309
169
1,220

2003
10
5
3
18

Calendar Year
2004
19
10
6
35

2005
18
6
11
35

2003
692
356
195
1,243

Calendar Year
2004
834
377
275
1,486

2005
966
379
303
1,648

2003
198
114
65
377

Calendar Year
2004
257
114
74
445

2005
277
155
82
514

2003
398
178
111

Calendar Year
2004
464
194
104

2005
459
191
114

687

762

764

North Dakota

50 - 59
60 - 69
70 and Over
No. of Complaints

Ohio

50 - 59
60 - 69
70 and Over
No. of Complaints

Oklahoma

50 - 59
60 - 69
70 and Over
No. of Complaints

Oregon

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 71 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Pennsylvania
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
825
383
267
1,475

2004
1,005
390
349
1,744

2005
1,146
520
368
2,034

2003
85
31
23
139

Calendar Year
2004
109
53
19
181

2005
133
73
31
237

2003
71
32
14
117

Calendar Year
2004
62
27
15
104

2005
89
32
23
144

2003
210
145
78
433

Calendar Year
2004
289
153
64
506

2005
360
157
125
642

2003
15
10
8

Calendar Year
2004
25
14
11

2005
39
10
10

33

50

59

Puerto Rico

50 - 59
60 - 69
70 and Over
No. of Complaints

Rhode Island

50 - 59
60 - 69
70 and Over
No. of Complaints

South Carolina

50 - 59
60 - 69
70 and Over
No. of Complaints

South Dakota

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 72 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Tennessee
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
365
162
113
640

2004
426
189
138
753

2005
460
208
125
793

2003
2,114
886
635
3,635

Calendar Year
2004
2,578
1,173
760
4,511

2005
2,954
1,325
860
5,139

2003
124
70
38
232

Calendar Year
2004
192
92
50
334

2005
195
68
47
310

2003
21
8
6
35

Calendar Year
2004
35
12
6
53

2005
32
20
7
59

2003
541
234
149

Calendar Year
2004
630
256
143

2005
667
286
171

924

1,029

1,124

Texas

50 - 59
60 - 69
70 and Over
No. of Complaints

Utah

50 - 59
60 - 69
70 and Over
No. of Complaints

Vermont

50 - 59
60 - 69
70 and Over
No. of Complaints

Virginia

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 73 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Virgin Islands
Calendar Year
50 - 59
60 - 69
70 and Over
No. of Complaints

2003
6
1
1
8

2004
16
7
6
29

2005
8
1
1
10

2003
646
276
156
1,078

Calendar Year
2004
809
352
173
1,334

2005
847
374
218
1,439

2003
64
27
11
102

Calendar Year
2004
85
36
25
146

2005
84
45
21
150

2003
258
95
62
415

Calendar Year
2004
342
129
72
543

2005
413
142
83
638

2003
25
15
8

Calendar Year
2004
22
15
6

2005
37
22
8

48

43

67

Washington

50 - 59
60 - 69
70 and Over
No. of Complaints

West Virginia

50 - 59
60 - 69
70 and Over
No. of Complaints

Wisconsin

50 - 59
60 - 69
70 and Over
No. of Complaints

Wyoming

50 - 59
60 - 69
70 and Over
No. of Complaints

Appendix E: Page 74 of 95

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Appendix F: Number of Sentinel Identity Theft (IDT) complaints
from United States consumers reporting age 50 and over
by identity theft type and calendar year.
Notes: 1) This report includes IDT consumer complaints from all 50 U.S. states, the District of Columbia, and three U.S.
territories - Guam (3), Puerto Rico (557), and Virgin Islands (47). 2) Sentinel complaints may contain information from
multiple consumers. 3) "Bank Fraud" includes fraud involving checking and savings accounts and electronic fund
transfers.

Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 75 of 95

2003
17,714
7,658
7,199
2,091
2,066
2,175
6,524
5,621

2004
18,784
8,804
9,166
2,771
2,609
2,816
8,975
5,267

2005 No. of Complaints
19,004
55,502
8,649
25,111
9,892
26,257
3,050
7,912
2,766
7,441
2,968
7,959
13,512
29,011
4,888
15,776

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Appendix F: Number of Sentinel Identity Theft (IDT) complaints
from United States consumers reporting age 50 and over
by identity theft type and age range.
Notes: 1) This report includes IDT consumer complaints from all 50 U.S. states, the District of Columbia, and three U.S.
territories - Guam (3), Puerto Rico (557), and Virgin Islands (47). 2) Sentinel complaints may contain information from
multiple consumers. 3) "Bank Fraud" includes fraud involving checking and savings accounts and electronic fund
transfers.

50 - 59

Calendar Year

Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
9,593
4,652
4,276
1,389
1,340
1,266
3,925
2,910

60 - 69

2004
10,283
5,111
5,370
1,902
1,633
1,662
5,368
2,816

2005
10,323
5,175
5,734
2,010
1,731
1,746
7,778
2,619

No. of Complaints
30,199
14,938
15,380
5,301
4,704
4,674
17,071
8,345

2005
5,130
2,229
2,521
734
652
756
3,461
1,355

No. of Complaints
14,876
6,470
6,456
1,829
1,760
2,027
7,204
4,433

2005
3,551
1,245
1,637
306
383
466
2,273
914

No. of Complaints
10,427
3,703
4,421
782
977
1,258
4,736
2,998

Calendar Year

Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
4,753
1,912
1,708
480
492
557
1,573
1,610

70 and Over

2004
4,993
2,329
2,227
615
616
714
2,170
1,468
Calendar Year

Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 76 of 95

2003
3,368
1,094
1,215
222
234
352
1,026
1,101

2004
3,508
1,364
1,569
254
360
440
1,437
983

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Appendix F: Number of Sentinel Identity Theft (IDT) complaints
from United States consumers reporting age 50 and over
by consumers' state and identity theft type.
Notes: 1) This report includes IDT consumer complaints from all 50 U.S. states, the District of Columbia, and three U.S.
territories - Guam (3), Puerto Rico (557), and Virgin Islands (47). 2) Sentinel complaints may contain information from
multiple consumers. 3) "Bank Fraud" includes fraud involving checking and savings accounts and electronic fund
transfers.

Alabama
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
158
63
60
12
18
25
67
49

2004
191
73
94
25
32
36
91
54

2005
224
92
104
21
50
34
154
49

No. of Complaints
573
228
258
58
100
95
312
152

2005
30
12
16
5
4
4
23
13

No. of Complaints
97
26
36
9
8
7
52
28

Alaska
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 77 of 95

2003
24
2
4
1
2
1
9
6

2004
43
12
16
3
2
2
20
9

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Arizona
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
509
185
255
83
59
52
190
151

2004
514
206
304
104
87
86
267
146

2005
514
234
305
156
65
84
379
124

No. of Complaints
1,537
625
864
343
211
222
836
421

2005
127
55
66
16
10
21
88
36

No. of Complaints
385
144
196
58
41
66
202
97

2005
2,990
1,460
1,912
690
581
492
2,294
745

No. of Complaints
8,935
4,238
4,989
1,876
1,609
1,356
5,068
2,536

Arkansas
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
142
43
62
15
15
18
49
31

2004
116
46
68
27
16
27
65
30

California
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 78 of 95

2003
2,965
1,348
1,385
540
443
359
1,196
978

2004
2,980
1,430
1,692
646
585
505
1,578
813

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Colorado
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
260
107
159
55
38
36
138
81

2004
265
122
203
76
47
44
171
84

2005
323
130
196
74
42
59
240
92

No. of Complaints
848
359
558
205
127
139
549
257

2005
203
73
75
18
15
29
159
58

No. of Complaints
565
229
170
57
37
72
311
164

2005
60
25
27
7
5
8
46
13

No. of Complaints
181
56
55
15
19
27
87
41

Connecticut
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
175
75
41
21
6
19
65
51

2004
187
81
54
18
16
24
87
55

Delaware
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 79 of 95

2003
57
20
11
5
8
4
16
16

2004
64
11
17
3
6
15
25
12

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

District of Columbia
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
83
20
43
5
16
5
17
16

2004
69
30
41
9
10
12
29
15

2005
76
29
38
5
14
9
51
13

No. of Complaints
228
79
122
19
40
26
97
44

2005
1,635
645
705
212
208
268
1,203
453

No. of Complaints
4,785
1,911
1,996
549
569
747
2,459
1,346

2005
524
231
357
72
141
88
367
118

No. of Complaints
1,457
610
917
169
298
240
786
398

Florida
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
1,531
593
555
146
154
219
528
463

2004
1,619
673
736
191
207
260
728
430

Georgia
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 80 of 95

2003
434
171
221
36
70
69
161
149

2004
499
208
339
61
87
83
258
131

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Guam
Calendar Year
Theft Type
Credit Card Fraud
Bank Fraud
Other Identity Theft

2003
1

2004
1
1
1

No. of Complaints
2
1
1

Hawaii
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
81
24
31
5
8
6
20
17

2004
77
30
34
5
5
5
30
17

2005
91
32
46
1
2
9
56
17

No. of Complaints
249
86
111
11
15
20
106
51

2005
53
22
30
8
7
13
53
11

No. of Complaints
151
64
65
22
22
23
101
43

Idaho
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 81 of 95

2003
43
15
17
7
7
6
20
18

2004
55
27
18
7
8
4
28
14

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Illinois
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
759
373
246
117
97
104
277
248

2004
797
411
339
142
105
129
359
212

2005
780
423
314
154
112
125
558
193

No. of Complaints
2,336
1,207
899
413
314
358
1,194
653

2005
292
191
117
43
45
48
194
75

No. of Complaints
831
604
323
110
114
118
486
236

2005
99
39
52
7
9
18
58
28

No. of Complaints
274
91
140
14
26
35
129
71

Indiana
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
265
178
87
24
30
34
132
85

2004
274
235
119
43
39
36
160
76

Iowa
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 82 of 95

2003
91
32
37
6
11
7
27
19

2004
84
20
51
1
6
10
44
24

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Kansas
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
104
41
72
9
15
8
49
27

2004
126
40
85
11
23
16
77
35

2005
100
52
57
14
10
10
87
32

No. of Complaints
330
133
214
34
48
34
213
94

2005
152
63
65
14
25
19
97
42

No. of Complaints
408
166
172
37
59
52
216
119

2005
181
92
113
23
40
34
136
52

No. of Complaints
563
255
254
53
85
91
285
160

Kentucky
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
120
42
38
9
12
16
48
35

2004
136
61
69
14
22
17
71
42

Louisiana
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 83 of 95

2003
166
76
63
17
19
26
64
50

2004
216
87
78
13
26
31
85
58

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Maine
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
35
7
15
1
6
3
12
16

2004
51
13
10
2
5
9
17
12

2005
64
19
27
5
6
5
28
10

No. of Complaints
150
39
52
8
17
17
57
38

2005
450
190
204
36
58
49
309
99

No. of Complaints
1,282
617
531
86
140
141
615
390

2005
368
101
108
29
32
45
235
133

No. of Complaints
1,065
339
307
82
106
123
485
356

Maryland
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
413
199
142
18
25
35
126
155

2004
419
228
185
32
57
57
180
136

Massachusetts
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 84 of 95

2003
358
113
88
22
33
26
125
122

2004
339
125
111
31
41
52
125
101

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Michigan
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
607
552
222
20
58
81
205
276

2004
651
554
240
51
75
96
269
285

2005
628
472
270
52
82
119
369
174

No. of Complaints
1,886
1,578
732
123
215
296
843
735

2005
253
84
166
24
29
26
138
62

No. of Complaints
676
230
439
64
74
64
302
214

2005
110
54
54
17
15
27
77
28

No. of Complaints
326
124
161
40
43
53
156
87

Minnesota
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
222
67
124
16
19
15
69
91

2004
201
79
149
24
26
23
95
61

Mississippi
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 85 of 95

2003
110
35
48
11
19
11
36
32

2004
106
35
59
12
9
15
43
27

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Missouri
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
279
153
101
21
24
35
100
86

2004
328
174
138
36
30
52
172
107

2005
326
138
127
31
35
39
189
81

No. of Complaints
933
465
366
88
89
126
461
274

2005
43
16
13
6
11
2
40
7

No. of Complaints
95
38
40
10
16
10
71
26

2005
67
27
44
6
6
3
36
11

No. of Complaints
186
74
97
25
26
16
84
40

Montana
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
19
4
13
3
1
3
9
10

2004
33
18
14
1
4
5
22
9

Nebraska
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 86 of 95

2003
62
16
19
7
7
7
22
9

2004
57
31
34
12
13
6
26
20

Federal Trade Commission
Released May 12, 2006

Source: Consumer Sentinel - Identity Theft Data Clearinghouse

Nevada
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
187
139
120
22
32
31
91
57

2004
222
120
143
29
25
36
122
70

2005
234
128
140
66
31
50
202
59

No. of Complaints
643
387
403
117
88
117
415
186

2005
72
21
27
4
6
6
47
18

No. of Complaints
190
57
64
9
9
19
95
36

2005
584
170
212
93
54
83
429
147

No. of Complaints
1,837
571
524
235
173
235
874
510

New Hampshire
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

2003
64
16
17
4
2
7
20
13

2004
54
20
20
1
1
6
28
5

New Jersey
Calendar Year
Theft Type
Credit Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-Related Fraud
Government Documents or Benefits Fraud
Loan Fraud
Other Identity Theft
Attempted Identity Theft

Appendix F: Page 87 of 95

2003
603
201
147
62
63
6

[Text truncated at 120,000 characters. The full text is on the page linked above.]

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Source: Frix Law Library, https://www.frixlaw.com/law-library/documents/agency%3Aftc%3A12669eca5e98e2bc. Public record. Not legal advice.