# Hafeez v. American Express Co.

> New York Supreme Court, New York County · May 15, 2024 · 2024 NY Slip Op 31867(U)

URL: https://www.frixlaw.com/law-library/cases/9976840

## Case

- **Court:** New York Supreme Court, New York County
- **Decided:** May 15, 2024
- **Citations:** 2024 NY Slip Op 31867(U)
- **Precedential status:** Unpublished
- **Opinion:** Opinion
- **Cited by:** 0 later opinions in the Frix Law Library

## Citator (automated)

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## Opinion text

Hafeez v American Express Co.
2024 NY Slip Op 31867(U)
May 15, 2024
Supreme Court, New York County
Docket Number: Index No. 656656/2022
Judge: Margaret A. Chan
Cases posted with a "30000" identifier, i.e., 2013 NY Slip
Op 30001(U), are republished from various New York
State and local government sources, including the New
York State Unified Court System's eCourts Service.
This opinion is uncorrected and not selected for official
publication.
INDEX NO. 656656/2022
NYSCEF DOC. NO. 150 RECEIVED NYSCEF: 05/15/2024

SUPREME COURT OF THE STATE OF NEW YORK
COUNTY OF NEW YORK: COMMERCIAL DIVISION PART 49M
--------------------X
TARIQ HAFEEZ INDEX NO. 656656/2022

Plaintiff,
MOTION DATE 03/22/2024
-v-
MOTION SEQ. NO. MS006
AMERICAN EXPRESS COMPANY,

Defendant. DECISION+ ORDER ON
MOTION
-------------------X
HON. MARGARET A CHAN:

The following e-filed documents, listed by NYSCEF document number (Motion 006) 101, 102, 103, 104,
105,106,107,108,109,110,111,112,113,114,115,116, 117,118,119,129,130,139,140,141
were read on this motion to/for SUMMARY JUDGMENT (AFTER JOINDER)

This action arises from plaintiff Tariq Hafeez's request to inspect the books
and records of defendant American Express Company ("AmEx"), in which plaintiff
owns common stock. AmEx brings this summary judgment motion, arguing that
plaintiff has not shown that they are entitled to further documents. Plaintiff
opposes the motion. For the reasons set forth below, the motion is granted.

Background

AmEx is a bank that offers various credit card products to various clientele.
Plaintiff is a shareholder in AmEx (NYSCEF # 2, Complaint, ,i 3). Prior to 2015,
AmEx had an exclusive partnership with Costco Wholesale Corp. (Costco) under
which Costco stores would only accept AmEx credit cards, and particularly Costco·
branded AmEx credit cards (id ,i 9). This partnership ended in 2015 (id ,i 10).

Several years later, beginning in March 2020, the Wall Street Journal (WSJ)
ran a series of three articles exposing AmEx for potentially illegal practices in
marketing credit cards to small businesses (see NYSCEF #s 103 - 105, WSJ
Articles). According to these articles, beginning in 2015 with the end of the Costco
partnership, AmEx began a marketing campaign to try to retain Costco customers
who would otherwise have switched to other credit cards. Dubbed "Project Lincoln,"
the campaign offered salespeople high commissions for successfully converting
former Costco cardholders (NYSCEF # 103, WSJ Mar. 1, 2020, at *3-*4).

According to the WSJ, Project Lincoln's commissions incentivized salespeople
to "take shortcuts" to make sales (id). Some of these shortcuts included making
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unrecorded sales calls, misrepresenting card rewards and fees, checking credit
reports without consent, and even issue cards that were not sought (id at *1, *4).
These sales practices allegedly continued even after Project Lincoln ended in 2016,
with WSJ reporting complaints as recently as 2019 (id at *6). Most of the offending
players were located at offices in Arizona and Florida (id at *3, *4). Some
salespeople alleged that AmEx retaliated against employees who reported the bad
practices (NYSCEF # 104, WSJ Aug. 14, 2020, at *1).

All three WSJ articles focused on how these practices affected "small business
credit cardholders" (which plaintiff distinguishes from "consumer credit
cardholders") (see generallyNYSCEF #s 103-105). According to the WSJ, Project
Lincoln was primarily focused on converting small business Costco cardholders,
many of whom shopped at Costco for their businesses and who "were a particularly
valuable slice of the Costco cohort" (NYSCEF # 103 at *2).

These WSJ articles prompted multiple agencies to investigate AmEx's
"historical sales practices relating to certain small business card sales," including
the OCC, DOJ Civil Division, Federal Reserve (NYSCEF # 110, Demand Letter, at
9, n. 26, citing AmEx, Annual Report [Form l0·K] at 33 [Feb. 12, 2021], available at
https://www.sec.gov/ix?doc=/Archives/edgar/data/4962/000000496221000013/axp·
20201231.htm). AmEx also disclosed that it received a grand jury subpoena from
the US Attorney's Office in EDNY "regarding the sales practices for small business
cards" (id). Additionally, AmEx reported that it received a Civil Investigative
Demand (CID) from the CFPB "seeking information on sales practices related to
consumers" (id). The CFPB later concluded its investigation without recommending
any further enforcement action (NYSCEF # 107, Def MoL, at 4, n. 5, citing AmEx,
Annual Report [Form l0·K] at 32 [Feb. 10, 2023], available at
https://s26.g4cdn.com/7 4 7928648/ftles/doc financials/2022/q4/AMEX· 10K·4Q22.pd;O.

On May 3, 2021, plaintiff sent AmEx a verified Demand letter ("Demand")
seeking to inspect AmEx's books and records pursuant to BCL § 624 and New York
common law (N)'.SCEF # 110). The Demand discussed the WSJ articles as well as
regulatory penalties issued in 2012, 2013, and 2018 (id at 3·7). The Demand
requested inspection of 17 categories of documents for the following purposes:
"(1) potential wrongdoing and mismanagement in connection with AmEx's
persistent problem with violation of consumer protection laws by AmEx's
salespeople and subsidiaries; (2) potential wrongdoing and mismanagement in
connection with AmEx's internal review of personnel who violate consumer
protection law; (3) potential wrongdoing and mismanagement in connection
with AmEx's practice of not implementing procedures to ensure compliance
with consumer protection laws; (4) potential corporate waste from failure to
clawback compensation awarded to executives who engaged in misconduct;
and (5) the independence and disinterestedness of the Board."

(Id at 10, 11 ·13).
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The parties exchanged several letters discussing the appropriate scope of
plaintiffs demand (see NYSCEF #s 4·8, Parties' Correspondence; see also NYSCEF
#s 56-59, Redacted Versions of Parties' Correspondence). AmEx agreed to produce
"records relating to allegations or potential claims that are specifically identified
and articulated in the Demand and the Board of Directors' ability to act on any
potential demand in an independent and disinterested manner" (NYSCEF # 4,
Unredacted July 9, 2021 Letter from Def. at 2). AmEx claimed that the only such
allegations were about Project Lincoln and the related sales practices for small
business cards (id at 4). AmEx asserts that it produced "nearly 200 documents ...
dated between 2015 and 2021 in response to 16 of the 17 categories of documents
requested by plaintiff' (NYSCEF # 107 at 6).

Plaintiff, however, wanted information more generally relating to consumer
card sales, which AmEx opposed because AmEx did not read the WSJ articles to
relate to consumer card sales (see NYSCEF # 107 at 6). Nevertheless, AmEx alleges
that it agreed to produce "an additional 17 documents, which accounted for all non·
privileged, Board-level documents relatingto consumer sales practice compliance
issues from 2015 to 2021" (NYSCEF # 102, first Dankworth aff, ,i 11).

Plaintiff brought the current case on June 13, 2022, pursuant to BCL § 624
and the New York common law right to inspect corporate books and records (see
NYSCEF # 2, Complaint). On April 18, 2023, the court dismissed plaintiffs first
cause of action under BCL § 624 because it was brought in a procedurally improper
manner (by complaint rather than by OSC), but allowed the common law claim to
proceed (NYSCEF # 60, Order at 2·4).

Following a status conference on February 22, 2024, the court ordered the
parties to file dispositive motions (NYSCEF # 99, Feb. 22, 2024 Conference Order).
AmEx filed the present summary judgment motion on March 22, 2024 (NYSCEF #
101, Notice). Plaintiff did not file a corresponding motion but did file an opposition
to AmEx's motion. The court held oral argument on May 15, 2024.

Party Arguments

AmEx argues that plaintiff is not entitled to any further documents because
(a) plaintiff failed to show specific facts to establish that they had a "proper
purpose" for the requests, and (b) AmEx has already produced all non-privileged
Board-level documents responsive to plaintiffs demands, and no further documents
are warranted (NYSCEF # 107).

Plaintiff responds (a) AmEx misstates the standard that plaintiff must
overcome to show a "proper purpose," as plaintiff only needs to show a "credible
basis from which possible mismanagement can be reasonably inferred," which
plaintiff describes as "the lowest possible burden of proof;" and (b) AmEx has not
produced all relevant documents, given that AmEx over-redacted most of the
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documents and refused to produce broad categories that plaintiff is entitled to
(NYSCEF # 123, Pl Opp).

AmEx replies that plaintiffs failure to file their own summary judgment
motion does not entitle them to a lower burden of proof in defending here. Instead,
the only question is "whether plaintiffs unsupported allegations amount to a proper
purpose for broader inspection" (NYSCEF # 139, Reply at 3). AmEx reiterates that
plaintiff has not shown a proper purpose for further documents (id at 5·11).

At oral argument, plaintiff clarified that they want to inspect all documents
relating to consumer card sales practices going back to 2003, or at least 2013.

Discussion

A party moving for summary judgment must make a prima facie showing
that it is entitled to judgment as a matter of law (see Alvarez v Prospect Hosp., 68
NY2d 320, 324 [1986]). Once a showing has been made, the burden shifts to the **5
party or parties opposing the motion to produce evidentiary proof, in admissible
form, sufficient to establish the existence of material issues of fact which require a
trial of the action (see Zuckerman v City ofNew York, 49 NY2d 557, 562 [1980]). On
a motion for summary judgment, facts must be viewed in the light most favorable to
the non-moving party (see Vega v Restani Constr. Corp, 18 NY3d 499, 503 [2012]
[internal citations and quotation omitted]). In the presence of a genuine issue of
material fact, a motion for summary judgment must be denied (see Grossman v
Amalgamated Hous. Corp, 298 AD2d 224,226 [1st Dept 2002]).

"Under New York law, shareholders have both statutory and common·law
rights to inspect a corporation's books and records, so long as the shareholders seek
the inspection in good faith and for a valid purpose" (Pomerance v McGrath, 143
AD3d 443, 444 [1st Dept 2016]). "Statutory inspection rights complement, but do
not eliminate, common-law inspection rights, which potentially encompass a far
greater range of records" (id). Shareholders who request inspection "may be
required to demonstrate good faith and a valid purpose, and inspection may be
limited to the scope of records relevant and necessary for such purpose" as
determined by the trial court's discretion (id at 44; Matter of Tatko v Tatko Bros.
Slate Co., Inc., 173 AD2d 917, 919 [3d Dept 1991] [scope limited to "those
documents which in the trial court's exercise of reasonable discretion the situation
requires be reviewed"]). Inspection will not be granted for '"speculative purposes,
[or] the gratification of curiosity"' (Crane, 39 NY2d at 18·19, quoting In re Steinway,
159 NY 250, 263 [1899]).1

1
The parties also argue over how closely the court should scrutinize plaintiffs proper purpose,
primarily relying on Delaware cases. It is unclear whether New York courts should look to Delaware
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Plaintiffs requests fail whether analyzed under proper purpose or the scope
of necessary and relevant materials. A proper purpose is any purpose "reasonably
related to the shareholder's interest in the corporation" (Tatko, 173 AD2d at 918).

Plaintiff lists five purposes in its initial demand letter, all of which can be
summarized as investigating potential mismanagement by the Board of Directors.
While this is generally an acceptable purpose (see Pokoik v 575 Realties, Inc., 143
AD3d 487, 488 [1st Dept 2016]), plaintiffs problem is that they claim the right to
investigate documents as far back as 2003. Plaintiff argues thatthey are entitled to
such documents because, as discussed in their briefing, demand letters, and oral
argument, AmEx was penalized in 2012, 2013, and 2018 for violations across
different aspects of its business, with conduct ranging from 2003 all the way
through 2019 (see NYSCEF # 123 at 11·14; NYSCEF # 38, Plaintiffs August 19,
2021 Letter, at 5, n. 20, citing Jessica Silver-Greenberg, American Express Says It
Will Refund $85 Million, NY Times, Oct. 1, 2012, available at
https://www.nytimes.com/2012/10/02/business/american·express·to·refund·85·
million.html; NYSCEF # 110 at 3·7, 4, n. 9, citing Consumer Finance Protection
Bureau, CFPB Orders American Express to Pay $59.5 Million for Illegal Credit
Card Practices, CFPB, Dec. 23, 2013, available at
https://www.consumerfinance.gov/about·us/newsroom/cfpb·orders·american·
express·to ·pay· 59· 5 ·million·for-illegal·credit·card·practices/).

These separate violations do not give plaintiff free reign to inspect all of
AmEx's documents for a 20·year period. Plaintiff cannot string together different
conduct in different parts of defendant's business across several decades to try
manufacture a basis for broad inspection. Plaintiff has provided no authority to
make such a broad ruling, and with good reason: plaintiffs purpose is almost the
definition of a '"speculative purpose □, or the gratification of curiosity"' ( Crane, 39
NY2d at 18·19, quoting Steinway, 159 NY at 263). Given that the WSJ articles
precipitated plaintiffs requests make up the bulk of the complaint's allegations,
plaintiffs proper purpose is limited to mismanagement related to Project Lincoln
and business card sales practices, as detailed in the WSJ articles.

Alternatively, plaintiff fails because they already have all documents
relevant to the proper purposes. Shareholder inspection right at common law "may
be limited to the scope of records relevant and necessary" to the proper purpose in
the court's discretion (Pomerance, 143 AD3d at 444; see Tatko, 173 AD2d at 919).

cases to interpret common law, as Delaware cases often interpret Delaware's own books and records
statute, which has been described as "an expansion of the common law right of shareholders" (Melzer
v CNET Networks, Inc., 934 A2d 912, 917 [Del Ch 2007] [emphasis added]). The question is
ultimately academic here, because plaintiff has no proper purpose that would entitle them to
documents going back to 2003.
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The proper purpose here is investigating mismanagement in relation to
Project Lincoln and its aftermath, which was at the center of plaintiffs complaint.
AmEx has already produced many documents in response to plaintiffs Demand.
Defendant claims it has produced (a) documents relating to "16 of the 17 categories"
in plaintiffs initial demand letter, consisting of documents related to "allegations or
potential claims that are specifically identified and articulated in the Demand and
the Board of Directors' ability to act on any potential demand in an independent
and disinterested manner," as long as those did not apply to consumer card sales;
and (b) "all non-privileged, Board-level documents containing any discussion of
consumer sales practices ... from 2015 to 2021" (NYSCEF # 107 at 5-6, 11).

In other words, defendant has already given plaintiff broad swaths of
documents relevant to the proper purpose, including documents relating to
consumer sales practices. Plaintiff does not dispute that AmEx gave these
documents. As plaintiff made clear at oral argument, the real dispute is that AmEx
did not turn over everything relating to consumer card sales going back to 2003.

Plaintiff is only· entitled to documents going back to the start of Project
Lincoln, which began in 2015. Given that defendant has already turned over
documents between 2015 and 2021, there appears to be little else to give.

Conclusion

In view of the above, it is hereby

ORDERED that defendant American Express Company's motion for
summary judgment (MS006) is granted, and plaintiffs complaint is dismissed; it is
further

ORDERED that the Clerk of the Court is directed to enter judgment in favor
of defendant American Express Company and against plaintiff Tariq Hafeez.

5/15/2024
DATE
CHECK ONE: CASE DISPOSED NON-FINAL DISPOSITION

GRANTED □ DENIED GRANTED IN PART □ OTHER
APPLICATION: SETTLE ORDER SUBMIT ORDER
CHECK IF APPROPRIATE: INCLUDES TRANSFER/REASSIGN FIDUCIARY APPOINTMENT □ REFERENCE

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Source: Frix Law Library, https://www.frixlaw.com/law-library/cases/9976840. Public record. Not legal advice.