# Waugaman, Tracy v. Westrock Services, Inc.

> Tennessee Court of Workers' Compensation Claims · March 11, 2019 · 2019 TN WC 41

URL: https://www.frixlaw.com/law-library/cases/4560269

## Case

- **Court:** Tennessee Court of Workers' Compensation Claims
- **Decided:** March 11, 2019
- **Citations:** 2019 TN WC 41
- **Precedential status:** Published
- **Opinion:** Opinion
- **Judges:** Joshua Davis Baker
- **Cited by:** 0 later opinions in the Frix Law Library

## Citator (automated)

- No negative treatment found by the automated citator. That is not the same as a confirmation that the case is good law; read the citing cases.
- Full citator and citing cases: https://www.frixlaw.com/law-library/cases/4560269

## Opinion text

FILED
Mar 11, 2019
01:59 PM(CT)
TENNESSEE COURT OF
WORKERS' COMPENSATION
CLAIMS

TENNESSEE BUREAU OF WORKERS’ COMPENSATION
IN THE COURT OF WORKERS’ COMPENSATION CLAIMS
AT NASHVILLE

TRACY WAUGAMAN, )
Employee, ) Docket No. 2018-06-1225
)
v. )
)
WESTROCK SERVICES, INC., ) State File No. 50236-2018
)
Employer, )
)
and ) Judge Joshua Davis Baker
ACE AMERICAN INSURANCE CO., )
Carrier. )

EXPEDITED HEARING ORDER

The Court convened an expedited hearing on February 28, 2019, to consider
whether WestRock must provide Ms. Waugaman treatment for an alleged left-arm injury.
WestRock argued it has no duty to provide treatment because Dr. Hazlewood determined
her left-arm injury is not related to her work. For the reasons below, the Court holds
WestRock must provide Ms. Waugaman treatment with Dr. Thomas A. Kowal.

Claim History

WestRock provided authorized treatment for Ms. Waugaman’s work-related,
right-elbow injury, but this dispute arose when she alleged a left-arm injury while
receiving treatment from a physiatrist for her right elbow. Concerning her accepted
claim, she selected Dr. Kowal from a panel but ultimately came under the care of Dr.
Lucas Richie, an orthopedic surgeon, who operated on her right elbow. He released her
with a four-percent permanent impairment rating and several workplace restrictions.
However, Ms. Waugaman’s elbow pain continued, so Dr. Richie referred her to Dr.
Jeffrey Hazlewood, a physiatrist.
Ms. Waugaman returned to work at WestRock while receiving treatment from Dr.
Hazlewood. On January 23, 2018, she reported complaints of left-arm pain to Carolyn
Moody, the safety coordinator. Ms. Waugaman’s written report read, “My left arm got
sore when I was working on G-7 of [sic] Friday Jan. 19.” The completed report noted the
following incident description: “Tracey has [sic] went to Carolyn on 1/23/18 complaining
about her left arm hurting. This is the first time I heard anything about her arm when she
is on G7. She always volunteers to go over there when I need someone.”

According to Ms. Waugaman, Ms. Moody offered her a panel of physicians for
her left-arm complaints, and she selected Dr. Kowal but never received an appointment.1
In the meantime Ms. Waugaman continued to see Dr. Hazlewood for her right elbow.

Despite first experiencing pain in late January, Ms. Waugaman did not tell Dr.
Hazlewood about her left-arm injury until March 22. When asked why she waited so
long to tell him, Ms. Waugaman said she feared she would be fired, and she also
expected to receive treatment for her left arm from the doctor she chose from the panel.

Dr. Hazlewood recorded that Ms. Waugamn first presented the left-arm injury to
him as a gradually-occurring, over-compensation injury, though her account of this
differed. The medical note from the March 22 visit reads: “This pain developed
gradually, and I believe she told me that it started 11/19/2018, but I need to confirm this
[at the] next visit. She feels that it was due to compensation effects from the right . . .
She denies any specific injury.” Ms. Waugaman said she told Dr. Hazlewood she felt a
“sharp pain” that “shot from her shoulder down to her hand.” 2 She further stated she
didn’t know if she suffered an overcompensation injury; she only knew her left arm hurt
“from working, that’s all I know.”

At first, Dr. Hazlewood determined Ms. Waugaman’s left-arm injury resulted
from her work at WestRock despite some apprehension concerning the medical history
she provided. He suspected she had torn her rotator cuff and prescribed physical therapy.
He also recommended an MRI which she never received. However, after reviewing a
video that purported to show her work activities, Dr. Hazlewood revised his opinion and
stated that the work could not have caused the left-arm injury.3

Ms. Waugaman disputed the video’s usefulness because it showed work on a
machine that did not require overhead work, unlike the machine on which she was
injured. She said that when the pallets of boxes were stacked high, she had to reach
overhead to grab them before feeding them into the machine. Ms. Waugaman told this to

1
The physician panel is not part of the record.
2
She also stated she told the same thing to Ms. Moody.
3
The videos are not part of the record.
2
Dr. Hazlewood, but he declined to alter his opinion. He stated in the medical notes: “I
must go more by what they give me than what she says, I would assume, and I don’t
know what else to do in this case. At this point, I will state based on the information I
have[,] it is not work related if she does have a tear.”

Ms. Waugaman continues to work for WestRock. She continues to experience
pain from her left shoulder that radiates down her left arm and causes numbness. She
also describes a “knot” in the area just below her left shoulder.

Findings of Fact and Conclusions of Law

Ms. Waugaman seeks treatment for her left-arm injury. To receive treatment she
must establish she would likely prevail at a hearing on the merits in proving her
entitlement to medical benefits. See Tenn. Code Ann. § 50-6-239(d)(1) (2018). The
Court holds Ms. Waugaman carried this burden and orders WestRock to provide her
treatment with Dr. Kowal.

WestRock presented three defenses for its failure to provide Ms. Waugaman
treatment: (1) her sore left arm did not meet the definition of an injury under the law; (2)
it had no duty to provide a panel, as the condition resulted from overcompensation from
her previous right elbow injury; and/or (3) Ms. Waugaman failed to rebut Dr.
Hazlewood’s adverse causation opinion. The Court rejects these defenses.

With respect to the first defense, the Court holds that Ms. Waugaman would likely
succeed at a hearing on the merits in proving she suffered an “injury by accident caused
by a specific incident, or set of incidents, arising primarily out of and in the course and
scope of employment . . . [that] is identifiable by time and place of occurrence.” Id. at §
50-6-102(14). Ms. Waugaman testified she told Ms. Moody she felt a sharp pain that
went from her elbow down to her hand. The accident report she completed indicated she
had soreness in her arm after working the G7 machine on January 19. The Court holds
this was sufficient evidence under the expedited-hearing standard that she reported an
injury.

When Ms. Waugaman reported her injury, the Court finds that triggered
WestRock’s duty to provide a panel of physicians: “[u]pon notice of any workplace
injury, other than a minor injury for which no person could reasonably believe requires
treatment from a physician, the employer shall immediately provide the injured employee
a panel of physicians that meets the statutory requirements for treatment of the injury.”
Tenn. Comp. R. & Regs. 0800-02-01-.25(1) (2015)4; see also, Tenn. Code Ann. § 50-6-
4
This rule has since been repealed. The current rule which went into effect after Ms. Waugaman’s date
of injury states in pertinent part:

Following receipt of notice of a workplace injury and the employee expressing a need for
3
204(a)(3)(A). Ms. Waugaman testified she received a panel and chose Dr. Kowal but
received no further communication from WestRock about seeing the doctor despite
making several inquiries. Although neither side presented the panel, the Court finds her
testimony credible. Further, it was unrefuted, as WestRock called no witnesses.

With respect to WestRock’s second defense—that it owed Ms. Waugaman no
treatment other than that provided by Dr. Hazlewood because her left-arm injury resulted
from overcompensation—the Court finds it lacks a sufficient factual basis. While true
that a compensable overcompensation injury must be the natural consequence of another
compensable injury, there is no proof aside from a brief mention in a medical note that
her left-arm condition resulted from, or was a natural consequence of, her right-elbow
injury. Further, at an expedited hearing, an employee need not establish medical
causation by a preponderance of the evidence. See Lewis v. Molly Maid, 2016 TN Wrk.
Comp. App. Bd. LEXIS 19, at *8-9 (Apr. 20, 2016). Rather, if the employee comes
forward with evidence showing that a work event resulted in injury, it may be sufficient
to support an order compelling an employer to provide a panel. Id. Thus, the Court holds
that WestRock must provide Ms. Waugaman treatment with Dr. Kowal whom she
selected from the panel.

WestRock lastly argues that Dr. Hazlewood’s opinion on causation is presumed
correct, as he was an authorized treating physician. See Tenn. Code Ann. § 50-6-
102(14)(E) (Providing that the causation opinion of a treating physician “selected by the
employee from the employer’s designated panel of physicians pursuant to § 50-6-
204(a)(3)” shall be presumed correct.). The Court disagrees. While he treated Ms.
Waugaman’s right-elbow injury for pain after release by her orthopedic surgeon, she
never selected him from a panel. In fact, the Court agrees with Ms. Waugaman that
WestRock usurped her privilege of selecting the treating physician for her left arm by
directing her to Dr. Hazlewood for treatment. See Employers Ins. of Wassau v. Carter,
522, S.W.2d 174, 176 (Tenn. 1975) (“Referring the employee to a single physician does
not comply with the statute; it is usurpation of the privilege of the employee to choose the
ultimate treating physician.”).

Furthermore, the Court finds Dr. Hazlewood’s causation opinion suspect. Ms.
Waugaman testified the video he reviewed when changing his causation opinion provided
an inaccurate representation of her work. Additionally, the Court finds it troubling that
Dr. Hazlewood would by default agree with the information provided by WestRock
rather than that from Ms. Waugaman concerning her job duties. He stated, “I must go
more by what they give me than what she says, I would assume, and I don’t know what

medical care, an employer shall, as soon as practicable but no later than three (3) business
days after receipt of such request, provide the employee a panel of physicians as
prescribed in T.C.A. § 50-6-204.
4
else to do in this case. At this point, I will state based on the information I have[,] it is
not work related if she does have a tear.”

Finally, Dr. Hazlewood’s statement concerning the greater weight he gave to
WestRock’s information also revealed he has not determined what is wrong with Ms.
Waugaman’s arm; he merely suspects a torn rotator cuff. The Court holds the more
appropriate course of action would have been to send her to a doctor more qualified to
make that determination after proper testing.

It is ORDERED as follows:

1. WestRock shall provide Ms. Waugaman treatment for her left arm injury with Dr.
Thomas A. Kowal.

2. This matter is set for a status conference on Monday, April 29, 2019, at 9:30 a.m.
(CDT). You must call 615-741-2113 to participate in the Hearing. Failure to
call may result in a determination of issues without your participation.

3. Unless interlocutory appeal of the Expedited Hearing Order is filed, compliance
with this Order must occur no later than seven business days from the date of entry
of this Order as required by Tennessee Code Annotated section 50-6-239(d)(3).
The Insurer or Self-Insured Employer must submit confirmation of compliance
with this Order to the Bureau by email to WCCompliance.Program@tn.gov no
later than the seventh business day after entry of this Order. Failure to submit the
necessary confirmation within the period of compliance may result in a penalty
assessment for non-compliance. For questions regarding compliance, please
contact the Workers’ Compensation Compliance Unit via email at
WCCompliance.Program@tn.gov

ENTERED MARCH 11, 2019.

_____________________________________
Joshua Davis Baker, Judge
Court of Workers’ Compensation Claims

5
APPENDIX

Exhibits:

1. Medical Records
2. Ms. Waugaman’s affidavit
3. Final Medical Report
4. Employer’s Incident Investigation Report

Technical Record:

1. Request for Hearing
2. Dispute Certification Notice
3. Petition for Benefit Determination
4. Employer’s Prehearing Brief
5. Employer’s Exhibit List
6. Employee’s Exhibit List
7. Employee’s Response to Employer/Insurer’s Prehearing Brief
8. Employer’s Reply in Further Opposition to Employee’s Request for Additional
Medical Treatment
9. Employee’s Supplemental Notice and Response to Employer’s Prehearing Brief

6
CERTIFICATE OF SERVICE

I certify that a true and correct copy of this Order was sent to the following
recipients by the following methods of service on March 11, 2019.

Name Certified Via Via Service sent to:
Mail Fax Email
Stephan D. Karr, X steve@flexerlaw.com
Employee’s Attorney
Chancey R. Miller, X cmiller@carrallison.com
Employer’s Attorney

_____________________________________
Penny Shrum, Clerk
Court of Workers’ Compensation Claims
WC.CourtClerk@tn.gov

7
Expedited Hearing Order Right to Appeal:

If you disagree with this Expedited Hearing Order, you may appeal to the Workers’
Compensation Appeals Board. To appeal an expedited hearing order, you must:

1. Complete the enclosed form entitled: “Expedited Hearing Notice of Appeal,” and file the
form with the Clerk of the Court of Workers’ Compensation Claims within seven
business days of the date the expedited hearing order was filed. When filing the Notice
of Appeal, you must serve a copy upon all parties.

2. You must pay, via check, money order, or credit card, a $75.00 filing fee within ten
calendar days after filing of the Notice of Appeal. Payments can be made in-person at
any Bureau office or by U.S. mail, hand-delivery, or other delivery service. In the
alternative, you may file an Affidavit of Indigency (form available on the Bureau’s
website or any Bureau office) seeking a waiver of the fee. You must file the fully-
completed Affidavit of Indigency within ten calendar days of filing the Notice of
Appeal. Failure to timely pay the filing fee or file the Affidavit of Indigency will
result in dismissal of the appeal.

3. You bear the responsibility of ensuring a complete record on appeal. You may request
from the court clerk the audio recording of the hearing for a $25.00 fee. If a transcript of
the proceedings is to be filed, a licensed court reporter must prepare the transcript and file
it with the court clerk within ten business days of the filing the Notice of
Appeal. Alternatively, you may file a statement of the evidence prepared jointly by both
parties within ten business days of the filing of the Notice of Appeal. The statement of
the evidence must convey a complete and accurate account of the hearing. The Workers’
Compensation Judge must approve the statement before the record is submitted to the
Appeals Board. If the Appeals Board is called upon to review testimony or other proof
concerning factual matters, the absence of a transcript or statement of the evidence can be
a significant obstacle to meaningful appellate review.

4. If you wish to file a position statement, you must file it with the court clerk within ten
business days after the deadline to file a transcript or statement of the evidence. The
party opposing the appeal may file a response with the court clerk within ten business
days after you file your position statement. All position statements should include: (1) a
statement summarizing the facts of the case from the evidence admitted during the
expedited hearing; (2) a statement summarizing the disposition of the case as a result of
the expedited hearing; (3) a statement of the issue(s) presented for review; and (4) an
argument, citing appropriate statutes, case law, or other authority.

For self-represented litigants: Help from an Ombudsman is available at 800-332-2667.
.
ll .I

Tennessee Bureau of Workers' Compensation
220 French Landing Drive, 1-B
Nashville, TN 37243-1002
800-332-2667

AFFIDAVIT OF INDIGENCY

I, , having been duly sworn according to law, make oath that
because of my poverty, I am unable to bear the costs of this appeal and request that the filing fee to appeal be
waived. The following facts support my poverty.

1. Full Name:_ _ _ _ _ _ _ _ _ _ __ 2. Address: - - - - - - - - - - - - -

3. Telephone Number: - - - - - - - - - 4. Date of Birth: - - - - - - - - - - -

5. Names and Ages of All Dependents:

- - - - - - - - - - - - - - - - - Relationship: - - - - - - - - - - - - -

- - - - - - - - - - - - - - - - - Relationship: - - - - - - - - - - - - -

- - - - - - - - - - - - - - -- - Relationship: - - - - - - - - - - - --

- - - - - - - - - - - - - - - - - Relationship: - - - - - - - - - - - - -

6. I am employed by: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - , -

My employer's address is: - - - - - - - - - - - - - - - - - - - - - - - - -

My employer's phone number is: - - - - - - - - - - - - - - - - - - - - - - -

7. My present monthly household income, after federal income and social security taxes are deducted, is:

$ _ _ _ _ _ _ ___

8. I receive or expect to receive money from the following sources:

AFDC $ per month beginning
SSI $ per month beginning
Retirement $ per month beginning
Disability $ per month beginning
Unemployment $ per month beginning
Worker's Camp.$ per month beginning
Other $ per month beginning

LB-1108 (REV 11/15) RDA 11082
9. My expenses are: ' ; !•
'

Rent/House Payment $ per month Medical/Dental $ per month

Groceries $ per month Telephone $ per month
Electricity $ per month School Supplies $ per month
Water $ per month Clothing $ per month
Gas $ per month Child Care $ per month
Transportation $ per month Child Support $ per month
Car $ per month
Other $ per month (describe:

10. Assets:

Automobile $ _ _ __ _
(FMV) - - - - - -- - - -
Checking/Savings Acct. $ _ _ _ __
House $ _ _ _ __
(FMV) - - -- - - -- - -
)
Other $ _ _ _ __ Describe:_ _ _ __ _ _ _ _ __

11. My debts are:

Amount Owed To Whom

I hereby declare under the penalty of perjury that the foregoing answers are true, correct, and complete
and that I am financially unable to pay the costs of this appeal.

APPELLANT

Sworn and subscribed before me, a notary public, this

_ _ _ dayof _____________ ,20____

NOTARY PUBLIC

My Commission Expires:_ _ _ _ _ __ _

LB-1108 (REV 11/15) RDA 11082

---

Source: Frix Law Library, https://www.frixlaw.com/law-library/cases/4560269. Public record. Not legal advice.