# First South Financial Credit Union v. Collierville 385 Motors, LLC

> Court of Appeals of Tennessee · March 21, 2025

URL: https://www.frixlaw.com/law-library/cases/10827775

## Case

- **Court:** Court of Appeals of Tennessee
- **Decided:** March 21, 2025
- **Precedential status:** Published
- **Opinion:** Opinion
- **Judges:** Presiding Judge J. Steven Stafford
- **Cited by:** 0 later opinions in the Frix Law Library

## Citator (automated)

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- Full citator and citing cases: https://www.frixlaw.com/law-library/cases/10827775

## How later opinions describe it (automated extraction)

- noting that “[a]ll of this was within [the doctor’s] control had he made it a matter worthy of his attention”
- noting that because the office administrator was the doctor’s employee, “her oversights regarding the filing of the proof of claim form are attributable to him” (citations omitted)
- noting that “[a]lthough Rule 59.04 and Rule 60.02 are distinct, there is considerable overlap between them”
- finding excusable neglect where counsel’s failure to meet deadlines was caused by his failure to calendar the deadlines due to a “serious, life threatening family situation”

## Opinion text

03/21/2025

IN THE COURT OF APPEALS OF TENNESSEE
AT JACKSON
February 12, 2025 Session

FIRST SOUTH FINANCIAL CREDIT UNION v. COLLIERVILLE 385
MOTORS, LLC

Appeal from the Circuit Court for Shelby County
No. CT-0797-24 Mary L. Wagner, Judge
___________________________________

No. W2024-01084-COA-R3-CV
___________________________________

Appellant appeals from the trial court’s denial of a motion to vacate a default judgment.
Discerning no error, we affirm and remand.

Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Circuit Court
Affirmed and Remanded

J. STEVEN STAFFORD, P.J., W.S., delivered the opinion of the court, in which KENNY
ARMSTRONG, and CARMA DENNIS MCGEE, JJ., joined.

Dennis G. Sadler and Warren McWhirter, Memphis, Tennessee, for the appellant,
Collierville 385 Motors, LLC.

Lisa N. Stanley, Memphis, Tennessee, for the appellee, First South Financial Credit Union.

OPINION

I. FACTUAL AND PROCEDURAL BACKGROUND

This matter stems from a “Non-Recourse Dealer Agreement” (“the Agreement”)
formed in 2013 between Plaintiff/Appellee First South Financial Credit Union (“the Credit
Union”) and Defendant/Appellant Collierville 385 Motors, LLC (“the Dealership”). Under
the Agreement, the Dealership’s customers would receive financing provided by the Credit
Union to purchase a vehicle. The Credit Union would then purchase the contract between
the customer and the Dealership for “discounted rates to be established by the Credit
Union” and an agreed “participation fee.”
On February 28, 2024, the Credit Union filed a verified complaint in the Shelby
County Circuit Court (“the trial court”). Therein, the Credit Union alleged “[o]n
information and belief, after investigation,” that one of the Dealership’s employees
falsified an unauthorized purchase contract in July 2023, which the Credit Union purchased
for the $59,633.19 amount purportedly financed and a $1,192.66 participation fee.
According to the complaint, no payments were made on the allegedly fraudulent contract
and when the Credit Union attempted to repossess the vehicle, “it discovered that several
vehicles were being sought at this address from various creditors.” The complaint alleged
that the Dealership initially agreed to buy back the fraudulent contract but failed to make
any payments, and that the Credit Union sent a written demand to the Dealership in January
2024, but no further communication between the parties occurred. The Credit Union raised
claims for breach of contract, fraud, promissory estoppel, and unjust enrichment, and also
requested its attorney’s fees.

After unsuccessfully attempting to obtain service on the Dealership’s registered
agent, the Credit Union obtained service on Penny Stein, the Dealership’s office manager,
on March 7, 2024. When no response was filed, the Credit Union moved for default
judgment on April 9, 2024.

The trial court entered an order granting default judgment on April 19, 2024. The
writ of inquiry was heard and the trial court entered its order of judgment on May 8, 2024,
awarding the Credit Union $60,825.85 in damages and $20,273.26 in attorney’s fees.

The Dealership filed a notice of appearance and a motion to set aside the default
judgment on May 21, 2024. The Dealership argued that its failure to respond to the
complaint was the result of “reasonable neglect under the circumstances.” The Dealership
admitted that its agent for service of process listed with the Tennessee Secretary of State
left its employ in September 2023, and that service was instead made upon Ms. Stein. The
Dealership explained that Ms. Stein resigned shortly after receiving service without
informing anyone of the complaint or the correspondence directed to the registered agent.
The Dealership further explained that, as its chief financial officer, Vickie Smith, both
worked out of state and went on annual vacation shortly after Ms. Stein resigned, the
complaint and other filings directed to its registered agent “were not discovered in
sufficient time to allow [the Dealership] to secure counsel and take action prior to the entry
of the Default Judgment and Order of Judgment.” The Dealership argued that it had
defenses against the complaint and no prejudice would result if the matter were heard on
its merits.

-2-
The Dealership then filed an amended motion to set aside the default judgment on
June 13, 2024. Included with the amended motion was the declaration of Ms. Smith,1 which
stated that she did not become aware of the complaint until the week of April 14, 2024,
when she traveled to the Dealership office in person.2 Ms. Smith further stated that she
notified the Dealership’s insurer “[i]mmediately upon discovering the notice of suit in this
matter . . . and relied upon them to respond.” The amended motion also expanded on the
Dealership’s defenses, including that the Credit Union failed to mitigate its damages and
was not entitled to any relief under the Agreement. In the alternative to setting aside the
default judgment, the Dealership requested that the trial court limit the Credit Union’s
award in accordance with the terms of the Agreement.

In its June 19, 2024 response, the Credit Union argued that the delay in response
was willful. The Credit Union argued that the Dealership failed to provide sufficient
evidence that only Ms. Stein knew of the complaint, and questioned the Dealership’s
decisions not to make its mail digitally available to Ms. Smith prior to her arrival in-office
or to update its registered agent for service of process. The Credit Union took issue with
the Dealership’s failure to participate in the action prior to the April 19, 2024 hearing on
the motion for default judgment despite Ms. Smith’s admission that she was aware of the
lawsuit in the days beforehand. It suggested that the Dealership could have (1) filed an
answer, (2) contacted the Credit Union’s counsel and requested an extension of time in
which to file an answer, or (3) appeared at the default hearing. The Credit Union also
highlighted the Dealership’s failure to participate in the May 8, 2024 writ of inquiry hearing
despite the copy of the order granting default judgment sent by the Credit Union.3 Thus, it
argued, the Dealership’s “alleged circumstances were all curable by proper and reasonable
communication, management, and oversight that [the Dealership] simply and willfully
failed to practice,” and so could not be deemed excusable neglect. The Credit Union also
denied that the Dealership failed to assert any meritorious defenses.

The matter was heard on June 21, 2024, and the trial court entered its order on June
28, 2024. The trial court found that Ms. Smith “failing to take the necessary steps to protect
[the Dealership’s] interests, such as filing an answer or appearing at either hearing noticed
by [the Credit Union’s] counsel amount[ed] to willful and deliberate neglect by [the

1
As pointed out by the Credit Union, the document was not notarized. However, at the motion
hearing, the trial court accepted the document as a declaration made under penalty of perjury in lieu of an
affidavit, as allowed by Tennessee Rule of Civil Procedure 72.
2
The Dealership’s counsel explained at the motion hearing that Ms. Smith actually became aware
of the complaint on April 15, 2024.
3
Included with the Credit Union’s motion was the affidavit of its counsel, Lisa Stanley, stating that
she mailed a copy of the motion for default judgment, the order granting default judgment, and the order of
judgment to the Dealership in care of its registered agent on the dates they were filed, none of which were
returned. Attorney Stanley further averred that the first communication she received from the Dealership
was service of its notice of appearance and motion to set aside the default judgment.

-3-
Dealership] and [was] not excusable neglect[.]” Based on its finding that the Dealership’s
conduct was willful and not excusable neglect, the trial court did not consider whether the
Dealership had a meritorious defense or whether the Credit Union would be prejudiced if
relief were granted.

However, the trial court did address the Dealership’s alternative argument that the
order of judgment should be amended to reflect only those damages allowed under the
Agreement. The trial court noted that the parties agreed that the Agreement did not provide
for the award of attorney’s fees. The trial court found that while the Dealership argued that
the Credit Union was not entitled to the recovery of damages under the Agreement, the
Credit Union’s complaint also alleged damages on the basis of fraud. As “a judgment by
default is generally considered an admission of all the properly pleaded material allegations
of fact in the complaint,” the trial court concluded that the Credit Union was entitled to
recover its damages even without considering the Agreement. (Citing H.G. Hill Realty
Co., L.L.C. v. Re/Max Carriage House, Inc., 428 S.W.3d 23, 30 (Tenn. Ct. App. 2013)).
Therefore, the Dealership’s alternative motion to amend the judgment was granted in part
and denied in part.

The altered order of judgment removing the award of attorney’s fees, thus reducing
the Credit Union’s award to $60,825.85, was entered July 15, 2024. This appeal followed.

II. ISSUES PRESENTED

The Dealership raises the following issues, taken directly from its brief:

1. Did the Circuit Court abuse its discretion in Denying [the Dealership’s]
Motion to Set Aside Default Judgment?
2. Did the Court err in finding that [the Credit Union] sufficiently pleaded
allegations of fraud with particularity and awarding damages on the basis of
fraud?

The Credit Union raises one additional issue: “Whether [the Dealership] waived the issue
of sufficiency of pleading fraud in the complaint.”

III. STANDARD OF REVIEW

Tennessee Rule of Civil Procedure 55.02 provides that: “For good cause shown the
court may set aside a judgment by default in accordance with Rule 60.02.” Rule 60.02
provides relief from final judgments as follows:

On motion and upon such terms as are just, the court may relieve a party or
the party’s legal representative from a final judgment, order or proceeding

-4-
for the following reasons: (1) mistake, inadvertence, surprise or excusable
neglect; (2) fraud (whether heretofore denominated intrinsic or extrinsic),
misrepresentation, or other misconduct of an adverse party; (3) the judgment
is void; (4) the judgment has been satisfied, released or discharged, or a prior
judgment upon which it is based has been reversed or otherwise vacated, or
it is no longer equitable that a judgment should have prospective application;
or (5) any other reason justifying relief from the operation of the judgment.
The motion shall be made within a reasonable time, and for reasons (1) and
(2) not more than one year after the judgment, order or proceeding was
entered or taken.

Tenn. R. Civ. P. 60.02. The Dealership’s motion to set aside the default judgment premised
its request for relief primarily on Tennessee Rule of Civil Procedure 60.02(1); so too did
the trial court base its denial of the Dealership’s motion on its consideration of Rule
60.02(1). However, because the Dealership’s May 21, 2024 motion was filed within thirty
days of the trial court’s May 8, 2024 order of judgment, it should instead be deemed a
motion to alter or amend the judgment under Tennessee Rule of Civil Procedure 59.04. See
Discover Bank v. Morgan, 363 S.W.3d 479, 489 (Tenn. 2012) (noting that Rule 60.02
provides for relief from final judgments while Rule 59.04 relates to judgments which have
not become final). Like Rule 60.02(1), Rule 59 can provide relief from an order due to
mistake, inadvertence, surprise, or excusable neglect. Henson v. Diehl Machines, Inc.,
674 S.W.2d 307, 310 (Tenn. Ct. App.1 984) (citing Campbell v. Archer, 555 S.W.2d 110,
112 (Tenn. 1977)).

Nevertheless, pursuant to Rule 55.02, the decision to set aside a default judgment is
reviewed for an abuse of discretion whether considered under either Rule 59 or Rule 60.4
See Ferguson v. Brown, 291 S.W.3d 381, 386 (Tenn. Ct. App. 2008). An abuse of
discretion occurs when a trial court has “applied an incorrect legal standard[] or reached a
decision which is against logic or reasoning that caused an injustice to the party
complaining.” Henry v. Goins, 104 S.W.3d 475, 479 (Tenn. 2003) (quoting State v.
Stevens, 78 S.W.3d 817, 832 (Tenn. 2002)). Under this standard, an appellate court is not

4
Similarly, our supreme court has noted that the analysis of the merits of a Rule 59.04 motion to
alter or amend a non-final default judgment is “equally applicable” to a Rule 60.02 motion to set aside a
final default judgment. Tenn. Dep’t of Hum. Servs. v. Barbee, 689 S.W.2d 863, 867 (Tenn. 1985) (citing
Campbell, 555 S.W.2d 110); see also Henry, 104 S.W.3d at 481 (noting that “[a]lthough Rule 59.04 and
Rule 60.02 are distinct, there is considerable overlap between them”). As the trial court reviewed the
Dealership’s motion under Rule 60.02 and the parties do not present any argument that the finality of the
default judgment impacts the test to be applied, we utilize caselaw addressing motions under both Rules.
See Keck v. Nationwide Sys., Inc., 499 S.W.2d 266 (Tenn. Ct. App. 1973) (cited by the Dealership as an
“instructive case”) (referencing Rule 60.02 despite addressing a motion to set aside a non-final decree of
default judgment); see also Pryor v. Rivergate Meadows Apartment Assocs. Ltd. P’ship, 338 S.W.3d 882
(Tenn. Ct. App. 2009) (discussing Rule 60.02(1) after determining that the relevant motion should have
been brought under Rule 59.04).

-5-
permitted to substitute its judgment for that of the trial court, and a trial court’s ruling “will
be upheld so long as reasonable minds can disagree as to propriety of the decision made.”
Eldridge v. Eldridge, 42 S.W.3d 82, 85 (Tenn. 2001) (quoting State v. Scott, 33 S.W.3d
746, 752 (Tenn. 2000)). Despite this highly deferential standard of review, a motion
requesting relief from a default judgment should be “construed with liberality[.]”
Barbee, 689 S.W.2d at 867. Thus, “if any reasonable doubt exists as to whether the default
judgment should be set aside, the court should grant relief.” Est. of Vanleer v. Harakas,
No. M2001-00687-COA-R3-CV, 2002 WL 32332191, at *3 (Tenn. Ct. App. Dec. 5, 2002)
(citing Nelson v. Simpson, 826 S.W.2d 483, 485 (Tenn. Ct. App. 1991); Keck, 499 S.W.2d
at 267).

IV. ANALYSIS

A.

The Dealership argues that the trial court abused its discretion in refusing to set
aside the default judgment, as the Dealership’s failure to timely respond to the Credit
Union’s complaint was the result of excusable neglect. The party seeking relief from a
default judgment has the burden to “offer proof of the basis on which relief is sought.”
Henry, 104 S.W.3d at 482. To meet this burden, the movant must “set forth in a motion or
petition and supporting affidavits facts explaining why the movant was justified in failing
to avoid the mistake, inadvertence, surprise or neglect.” Tenn. State Bank v. Lay, 609
S.W.2d 525, 527 (Tenn. Ct. App. 1980).

Three factors must be considered when determining if a default judgment should be
vacated on the basis of excusable neglect: “(1) whether the default was willful; (2) whether
the defendant has a meritorious defense; and (3) whether the non-defaulting party would
be prejudiced if relief were granted.” Henry, 104 S.W.3d at 481 (citing Barbee, 689
S.W.2d at 866).5 The trial court’s assessment of these factors is accorded great weight. See
Barbee, 689 S.W.2d at 867 (“[T]he trial court is in the best position to assess the various
factors that should be considered in determining whether a default judgment should be
vacated.”).

5
In a similar context, the Tennessee Supreme Court has adopted the following framework for
considering whether a party’s failure to meet a deadline constitutes excusable neglect: “(1) the risk of
prejudice to parties opposing the late filing, (2) the delay and its potential impact on proceedings, (3) the
reasons why the filings were late and whether the reasons were within the filer’s reasonable control, and
(4) the good or bad faith of the filer.” Williams v. Baptist Mem’l Hosp., 193 S.W.3d 545, 551 (Tenn. 2006)
(citing Pioneer Inv. Servs. Co. v. Brunswick Assocs. Ltd. P’ship, 507 U.S. 380, 388, 113 S. Ct. 1489, 123
L. Ed. 2d 74 (1993)) (considering the concept of “excusable neglect” in relation to a Rule 6.02 motion for
an enlargement of time); see also World Relief Corp. of Nat. Ass’n of Evangelicals v. Messay, No. M2005-
01533-COA-R3-CV, 2007 WL 2198199, at *7 (Tenn. Ct. App. July 26, 2007) (“We see no reason to give
the term [“excusable neglect”] a different meaning in Rule 60.02(1) than it has in Rule 6.02(2).”).

-6-
To reconcile the concepts of “excusable neglect” and “willfulness,” this Court has
explained that the “approach has been to find that negligence, a form of neglect, may be
excusable and to employ willfulness as a critical factor in distinguishing neglect that is
excusable from that which is not.” Messay, 2007 WL 2198199, at *7 n.9. Indeed, “not all
negligence can be indulged. To do that would read out of the excusable neglect principle
the requirement that the neglect must first be found excusable.” State ex rel. Sizemore v.
United Physicians Ins. Risk Retention Grp., 56 S.W.3d 557, 567 (Tenn. Ct. App. 2001).
Willfulness is “conduct that is more than merely negligent or careless.” McBride v. Webb,
No. M2006-01631-COA-R3-CV, 2007 WL 2790681, at *3 (Tenn. Ct. App. Sept. 25, 2007)
(quoting SEC v. McNulty, 137 F.3d 732, 738 (2d Cir. 1998)). Willfulness includes both a
party’s “deliberate choices” and “conduct that is flagrant and unexplained.” Discover
Bank, 363 S.W.3d at 493 (citations omitted). Furthermore, willfulness is a threshold
inquiry: “If the court finds that the defaulting party has acted willfully, the judgment cannot
be set aside on ‘excusable neglect’ grounds, and the court need not consider the other
factors.” Id. at 494.

Here, the trial court determined that the Dealership’s failure to file a timely response
to the Credit Union’s complaint was the result of willful and deliberate neglect. Our
analysis as to whether this determination constitutes an abuse of discretion begins with a
review of the timeline of events.

The Credit Union made a demand upon the Dealership in January 2024, to recover
its losses from the allegedly fraudulent contract. The Credit Union then filed its complaint
in February 2024.

The Dealership admits that at no point during the course of these proceedings was
the person listed with the Tennessee Secretary of State as its registered agent actually
employed by the Dealership. The Dealership does not dispute that the Credit Union’s
complaint was effectively served on its office manager, Ms. Stein, on March 7, 2024. Ms.
Stein submitted her notice of resignation on March 25, 2024, and began training another
employee to fill the office manager position. Ms. Stein left the Dealership on April 5, 2024,
and Ms. Stein’s replacement left without warning on April 8, 2024. The Dealership states
that neither Ms. Stein nor her replacement forwarded any documents related to this matter
to, or discussed this matter with, any other employee of the Dealership prior to their
departures. After April 8, 2024, the Dealership appointed another employee “to gather and
compile correspondence” until its chief financial officer, Ms. Smith, “could arrange to
travel” to the Dealership’s office.

An answer to the Credit Union’s complaint was due on April 7, 2024. The Credit
Union moved for default judgment on April 9, 2024. Counsel for the Credit Union mailed
a copy of this pleading to the Dealership’s office, care of its registered agent.

-7-
The Dealership states that “[i]t was not until April 14, 2024, at the earliest,” that
Ms. Smith “was able to travel” to the Dealership. Ms. Smith did not find the Credit Union’s
complaint until April 15, 2024. “Immediately upon discovering the notice of suit in this
matter,” Ms. Smith notified the Dealership’s insurer “and relied upon them to respond.”

The Credit Union’s motion for default judgment was heard on April 19, 2024; no
representative of the Dealership appeared. The same day, the trial court entered its order
granting default judgment, which also set the writ of inquiry hearing for May 8, 2024.
Counsel for the Credit Union mailed a copy of this order to the Dealership’s office, in care
of its registered agent. The writ of inquiry hearing was held as scheduled on May 8, 2024;
no representative of the Dealership appeared. The same day, the trial court entered its order
of judgment. Counsel for the Credit Union mailed a copy of this order to the Dealership’s
office, in care of its registered agent. Without any prior correspondence to the Credit Union,
the Dealership filed notice of its counsel’s appearance and its motion to set aside the default
judgment on May 21, 2024.

The Dealership argues that this timeline shows that its delay was the result of only
excusable neglect, as the Credit Union was not prejudiced by the delay, the delay itself was
minimal, the reason for delay was not the result of bad faith, and Ms. Smith notified the
Dealership’s insurer “[i]mmediately” upon gaining personal knowledge of the suit. From
our review, however, we cannot agree. This is not a case where the defaulting party “acted
diligently in attempting to protect [its] rights.” Lay, 609 S.W.2d at 527. Nor is this a case
where a lone negligent act was clearly the result of extenuating circumstances, or where
the underlying complaint was inexplicably lost after service. See Ferguson, 291 S.W.3d at
390 (finding excusable neglect where counsel’s failure to meet deadlines was caused by
his failure to calendar the deadlines due to a “serious, life threatening family situation”);
Keck, 499 S.W.2d at 267–68 (reversing the denial of a motion to set aside a default
judgment where the complaint was mistakenly lost after being mailed from the defendant’s
local office to its national office). Instead, there is simply no explanation for the majority
of the underlying conduct, and what conduct is explained involved deliberate choices and
factors within the Dealership’s reasonable control. See Discover Bank, 363 S.W.3d at 493;
Williams, 193 S.W.3d at 551.

Indeed, there is much that the Dealership does not explain. There is no explanation
for why the knowledge of the suit possessed by Ms. Stein upon receipt of the Credit
Union’s complaint on March 7, 2024, should not be imputed to the Dealership, when she
remained its employee until April 5, 2024. There is also no explanation for why Ms. Stein
did not inform another employee of her receipt of service and other correspondence
addressed to the Dealership’s registered agent, other than vague allusions that she

-8-
“apparently anticipated resigning her position.”6

Moreover, there is no explanation for why, despite receiving a written demand in
January 2024, the Dealership was caught off guard by a lawsuit initiated in February 2024.
There is also no explanation for the Dealership’s failure to update its registered agent to
someone actively employed by the Dealership and so able to receive his or her mail
directly, or its failure to conduct any review of Ms. Stein’s work or workload between her
notice of resignation and her departure. And although Ms. Smith explains that she was on
vacation for the week following Ms. Stein’s March 25, 2024 notice of resignation, there is
no explanation for Ms. Smith’s inability to travel to the Dealership’s office until April 14,
2024, three weeks later.

The Dealership places great emphasis on the fact that Ms. Smith notified the
Dealership’s insurer immediately upon becoming aware of the lawsuit. However, there is
nothing in the record to suggest that this was the proper course of action for Ms. Smith to
take. Nor is there any indication that any attempt was made to follow up with the insurer
to ensure that the matter was being handled. We acknowledge that Ms. Smith, as a non-
attorney, could not personally appear on behalf of the Dealership at the hearing on the
Credit Union’s motion for default judgment. See Collier v. Greenbrier Devs., LLC, 358
S.W.3d 195, 200 (Tenn. Ct. App. 2009) (noting that a limited liability company “may only
appear in court through counsel” (quoting 83 Am. Jur. 2d Limited Liability Companies §
1)). But there is no indication that anyone at the Dealership made any inquiry regarding the
outcome of the hearing or the hearing’s effect on the Dealership’s rights. The Dealership
does not deny receiving the copies of the April 19, 2024 order of default, which included
a notice of the May 8 writ of inquiry hearing. Yet there is no indication that receipt of this
order triggered any action by the Dealership. Rather, it appears that Ms. Smith notified the
Dealership’s insurer of the pending lawsuit and then simply took no further action.7

A similar situation arose recently in Brown v. HDR Logistics, LLC, No. E2024-
00144-COA-R3-CV, 2024 WL 4799723 (Tenn. Ct. App. Nov. 15, 2024). There, the
defendant trucking company argued that its default was the result of excusable neglect, as
its registered agent, who was properly served, failed to pass on actual notice of the
litigation. Id. at *2–3. The defendant provided the affidavits of two employees stating that
the company did not receive notice of the litigation until nine months after the entry of
default judgment; the defendant did not provide, however, the affidavit of the registered
agent. The trial court denied the defendant’s motion to set aside the default judgment,
finding “no merit” to the defendant’s attempts to divorce itself from its agent. Id. at *9.
6
The Dealership did not provide an affidavit from Ms. Stein or her replacement discussing the
cause of their apparently negligent treatment of the Credit Union’s complaint and the correspondence
addressed to the Dealership’s registered agent.
7
We note that the record does not contain an affidavit from the Dealership’s insurer regarding what
occurred once Ms. Smith notified it of the existence of the Credit Union’s complaint.

-9-
Instead, the trial court found that “if [the agent] simply failed to notify Defendant of the
lawsuit, that would be Defendant’s problem for having hired her.” Id. This Court agreed
with the finding of willfulness, noting that the defendant, in not providing the affidavit of
the agent explaining what happened, “failed to explain what the excusable neglect
consisted of.” Id. (noting that “[t]he record’s silence as to [the agent’s] actions is a
significant omission”); see also Herring v. Interstate Hotels, Inc., No. W1999-01055-
COA-R3-CV, 2000 WL 34411154, at *4 (Tenn. Ct. App. Aug. 14, 2000) (“It is the position
of the [defendant hotel] that, after being properly served, [the hotel chain’s agent] neglected
to timely notify [the hotel chain] that [the plaintiff] had filed a lawsuit against the [hotel].
Although we agree that this alleged inaction on the part of [the agent] constitutes neglect,
we conclude that this type of neglect cannot be characterized as excusable within the
meaning of Rule 60.02. The [defendant hotel] has not demonstrated any way in which [the
agent] was justified in allegedly failing to avoid the neglect that occurred in the case at bar.
Rather, the [hotel] seeks to avoid the consequences of this neglect by noting that it was [the
agent], not the [hotel], that acted in a neglectful manner. Because [the agent] is an agent of
the [hotel], however, we conclude that any neglect on the part of [the agent] is also
attributable to the [hotel].”).

So too did this Court determine that the defendant’s failure to meet certain deadlines
was not the result of excusable neglect in State ex rel. Sizemore v. United Physicians
Insurance Risk Retention Group, 56 S.W.3d at 570. There, a doctor failed to timely file a
proof of claim form with his malpractice insurer. Id. at 561. The doctor delegated the
completion of the form to his office administrator. The office administrator then sent the
partially completed form to the doctor’s retained counsel, who said that he would “take
care of it.” Id. Eventually, the form was submitted three months late. The trial court found
the untimely filing to be the result of excusable negligence and exempted the doctor from
the deadline. Id. at 562.

This Court, however, reversed this finding. We noted that there was no indication
that the doctor followed up with his office administrator concerning the filing of the form.
Id. at 570. Nor was there any indication that the office administrator followed up with the
retained counsel. Id. (noting that because the office administrator was the doctor’s
employee, “her oversights regarding the filing of the proof of claim form are attributable
to him” (citations omitted)). The undisputed evidence, therefore, revealed “(1) an absence
of any internal checks or controls in [the doctor’s] office to assure that his important
business was attended to and (2) a communication breakdown not only between [the
doctor’s] office and [counsel’s] office but also between [the doctor] and his own staff.” Id.
at 570–71. Thus, the doctor’s untimely filing of the proof of claim form was the result of
his failure to “to put minimum safeguards in place to make sure that his employees and
agents were taking care of his important business” and not excusable neglect. Id. at 571
(noting that “[a]ll of this was within [the doctor’s] control had he made it a matter worthy
of his attention”). Compare id. (not finding excusable neglect based on lack of

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communication where no safeguards were in place and the delay was not discovered until
months after the deadline had passed), with Patterson v. SunTrust Bank, 328 S.W.3d 505,
512 (Tenn. Ct. App. 2010) (finding excusable neglect based on miscommunication
between in-house and retained counsel where opposing counsel was informed and the delay
rectified prior to the hearing on the motion for default judgment).

In State of Franklin Bank v. Riggs, the trial court found that, while the defendants’
neglect was not willful, it was also not excusable. No. E2010-01505-COA-R3-CV, 2011
WL 5090888 (Tenn. Ct. App. Oct. 27, 2011). There, the defendants failed to file an answer
in the allotted time, and requested an extension. The plaintiff agreed to the extension, but
also filed a motion for default judgment to be heard after the extended deadline elapsed; if
the answer was filed before the hearing date, the plaintiff would withdraw the motion. Prior
to the hearing, the defendants counsel withdrew his representation and requested an
additional extension, which the plaintiff refused. The defendants informed the plaintiff of
their ongoing attempts to find new representation and requested another extension. The
plaintiff refused the request and the motion for default judgment was heard as scheduled.
Although the pro se defendants argued against the motion, the trial court entered the order
of default. Id. at *1. In response to the defendants’ motion to set aside the default judgment,
the trial court found that although the defendants established their delay was not willful,
they had not met their burden of showing excusable neglect. Id. at *2.

This Court agreed. Id. at *5. We noted that the defendants explained their decision
to dismiss their original counsel, consistently requested an extension of the time for filing,
and kept the plaintiff informed of their status. Thus, “[w]hile the [d]efendants were
negligent in failing to answer the complaint in a timely fashion and in failing to timely
secure the services of an attorney, their behavior cannot be characterized as a willful
decision to ignore the complaint and allow a default judgment to be entered against them.”
Id. Yet, we also determined that the defendants’ neglect “was not excusable because they
were aware that they had not received a second extension and that their continued failure
to answer the complaint would result in the entry of a default judgment.” Id. In other words,
the defendants’ decision to change attorneys prior to filing an answer amounted to an
explanation, not an excuse, for their delay in filing.

Here, we discern no error in the trial court’s finding that the Dealership’s delay was
not the result of excusable neglect. Like the defendants in Brown and Herring, the
Dealership attempts to lay all of the blame at the feet of its employee, Ms. Stein, without
offering any justification for her actions. Like in Sizemore, the Dealership’s delay resulted
from an absence of internal checks to ensure that its essential business was being attended
to and a serious breakdown in communication between its employees. And like in Riggs,
although the Dealership had advanced notice of the hearings on the motion for default
judgment and on the writ of inquiry, it took a course of action— leaving its response wholly
in the hands of its insurer—that left it unable to protect its rights.

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Simply put, the Dealership has failed to present sufficient evidence that its neglect
was excusable, and thus it has failed to establish reasonable doubt regarding its entitlement
to relief from the default judgment. See Est. of Vanleer, 2002 WL 32332191, at *3; see
also Lay, 609 S.W.2d at 527 (requiring the movant to explain why it “was justified in
failing to avoid the mistake, inadvertence, surprise or neglect” that led to the delay). On
this record, we cannot say that the trial court “applied an incorrect legal standard, or
reached a decision which is against logic or reasoning that caused an injustice to the party
complaining[,]” in determining that the Dealership’s failure to respond to the Credit
Union’s complaint was willful. Henry, 104 S.W.3d at 479. This finding of willfulness
pretermits any need to consider the merits of the Dealership’s defenses to the complaint or
any prejudice to the Credit Union caused by the delay. See Discover Bank, 363 S.W.3d at
494. Accordingly, the trial court did not abuse its discretion in denying the Dealership’s
motion to set aside the default judgment, and we affirm.

B.

The Dealership also requests that we address whether the allegations of fraud in the
Credit Union’s complaint were sufficiently particular. See Tenn. R. Civ. P. 9.02 (“In all
averments of fraud or mistake, the circumstances constituting fraud or mistake shall be
stated with particularity.”). The Credit Union argues that the Dealership has waived any
consideration of this issue by failing to make the argument in the trial court.8 Indeed, it is
well settled that issues may not be raised for the first time on appeal. See, e.g., Chimneyhill
Condo. Ass’n v. Chow, No. W2020-00873-COA-R3-CV, 2021 WL 3047166, at *15
(Tenn. Ct. App. July 20, 2021) (citing Barnes v. Barnes, 193 S.W.3d 495, 501 (Tenn.
2006) (in turn citing Simpson v. Frontier Cmty. Credit Union, 810 S.W.2d 147, 153
(Tenn. 1991))). As this restriction is premised on the doctrine of waiver, the Credit Union,
as the party asserting waiver, bears the burden of proof. See Fayne v. Vincent, 301 S.W.3d
162, 171 (Tenn. 2009) (citations omitted).

The Credit Union first posits that the Dealership failed to file any written attack on
the sufficiency of the complaint. To be sure, the Dealership did not raise the issue of
particularity in an answer or in a Tennessee Rule of Civil Procedure 12.02(6)9 motion for

8
No argument that the sufficiency of the complaint cannot be waived was raised in the Dealership’s
reply brief.
9
Tennessee Rule of Civil Procedure 12.02 provides in relevant part:

Every defense, in law or fact, to a claim for relief in any pleading, whether a claim,
counterclaim, cross-claim, or third-party claim, shall be asserted in the responsive pleading
thereto if one is required, except that the following defenses may at the option of the pleader
be made by motion in writing: . . . (6) failure to state a claim upon which relief can be
granted[.]

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failure to state a claim upon which relief can be granted. See Harman v. Univ. of Tenn.,
353 S.W.3d 734, 736 (Tenn. 2011) (noting that a Rule 12.02(6) motion is a means of testing
the sufficiency of a complaint).10 And the Dealership makes only the barest mention of its
defenses to the complaint in its original motion to set aside the default judgment. There, it
argued only that it “has potential defenses based upon alleged fraudulent acts being
unlawful and/or beyond the scope of employment, relieving [the Dealership] of vicarious
liability” and “defenses based upon [the Credit Union’s] failure to mitigate its damages
and/or lack of due diligence in performing its duties under the [Agreement].” These bare
assertions clearly do not raise the issue of particularity.

In its amended motion to set aside the default judgment, the Dealership presents
three categories of defenses: (1) “Defenses Based in Contract”; (2) “Defenses of
Negligence and/or Failure to Mitigate”; and (3) a “Defense to Allegations of Fraud.” The
totality of the Dealership’s argument in relation to this last category is as follows:

[The Credit Union] further alleges, merely on information and belief,
that . . . a former employee of [the Dealership], [], fraudulently falsified the
documents for the loan at issue in this dispute. [The Credit Union] then
implies, without stating, that the termination of [the employee] and pending
charges against him, were related to the loan at issue.
[The Dealership] expressly denies that it has any knowledge or
information to indicate that charges pending against [the employee] are in
any way related to the facts relevant to this case. Further, [the Dealership]
denies that [the employee] falsified any records related to the subject loan.
Moreover, a representative of [the] Credit Union has advised that other
dealerships, which presumably did not employ [the employee], have fallen
prey to the same scheme. This is substantiated by [the Credit Union’s]

10
We note that Tennessee Rule of Appellate Procedure 13 states, in part, that “[a] defaulted
defendant cannot raise on appeal the defense of failure to state a claim upon which relief can be
granted[.]” Tenn. R. App. P. 13(f); see also Tennison Bros., Inc. v. Thomas, 556 S.W.3d 697, 715–16
(Tenn. Ct. App. 2017) (explaining that Rule 13 was amended to include subsection (f) in 2001). In Youree
v. Recovery House of East Tennessee, LLC, the Tennessee Supreme Court declined to address the
implications of Rule 13(f) on its analysis because neither party cited the Rule in their appellate brief and
the plaintiff “expressly declined to rely on” the Rule at oral argument. No. M2021-01504-SC-R11-CV, ---
S.W.3d ---, 2025 WL 259057, at *6 n.8 (Tenn. Jan. 22, 2025) (considering whether the defendant could
seek to vacate the default judgment by arguing that the complaint failed to plead the elements required to
pierce the corporate veil). The court noted, however, that “nothing in this opinion precludes an argument in
a future case that Rule 13(f) prohibits a defaulted defendant from challenging the sufficiency of the
complaint’s allegations on appeal.” Id. at *6. Here, although the Credit Union does not affirmatively cite
to Rule 13(f) in its appellate brief, it also has not expressly declined to rely on the Rule. As it is unclear
what effect, if any, the Youree decision has on a court’s duty “to apply the controlling law, . . . whether or
not cited or relied upon by the parties[,]” Coffee v. Peterbilt of Nashville, Inc., 795 S.W.2d 656, 658 n.1
(Tenn. 1990), we therefore discuss the Credit Union’s waiver argument in an abundance of caution.

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Complaint, in which they assert that when they sought to repossess the
vehicle purchased in this case, they discovered that several vehicles were
being sought at the address by various other creditors.
The circumstances surrounding the purchase and efforts of [the Credit
Union] should be developed further in discovery and determined at a hearing
of this matter on the merits. Accordingly, the Default Judgment should be set
aside.

(Citations to the record omitted). We find no merit in the Dealership’s argument on appeal
that these oblique references to the allegations in the complaint constitute an argument
regarding the requirement of particularity. See Rawlings v. John Hancock Mut. Life Ins.
Co., 78 S.W.3d 291, 300 (Tenn. Ct. App. 2001) (noting that while courts “should give the
language of a pleading its fair and natural construction,” they “must stop short of reading
a claim into a pleading where none exists” (citations omitted)). We therefore agree that the
Dealership failed to raise its particularity argument in its written motions. See Alexander
v. Armentrout, 24 S.W.3d 267, 272 (Tenn. 2000) (finding that an issue was “not properly
preserved for appeal” where the defense was not addressed in the defendants’ answers to
either the complaint or amended complaint, at any time during the trial, in a jury instruction,
or in their motions for new trial).

Still, when considering whether a party has waived an issue, courts must take care
not to “exalt form over substance.” Powell v. Cmty. Health Sys., Inc., 312 S.W.3d 496,
511 (Tenn. 2010). Thus, an issue not raised in writing will not be found to have been waived
where it was instead properly raised orally. See State v. Smith, 492 S.W.3d 224, 242 (Tenn.
2016) (rejecting form over substance argument that an issue was waived because it was
raised orally rather than in a written motion).11 As noted by the Credit Union, however, this
liberality does not save the Dealership’s argument.

The Dealership again discussed its defenses to the complaint at the hearing on its
motion to set aside the default judgment. After arguing that the Credit Union was not
entitled to much of the relief it was granted, counsel for the Dealership stated the following:

There are other defenses as well. Counsel pointed out, and I did not in
my brief address the promissory estoppel. I think if Your Honor grants this
motion, there may be some other motions to follow regarding lack of
specificity on the fraud allegations, even though I did cover in the affidavit
that they know nothing about any fraud and they deny that the individual,
their employee [], was involved in any fraud. But also, as far as promissory
estoppel, I don’t think that that’s really pled. It’s stated that they’re seeking

11
Of course, some arguments must be made in writing or at particular junctures in the litigation,
such as affirmative defenses. Those rules are not at issue in the specific context of this appeal.

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promissory estoppel, but there’s nothing to say this is what was promised --
outside of the contract, this is what was promised by the dealership, so it’s
just not there.
There are defenses to each and every one of the claims. They’ll be
further developed.

(Emphasis added). And later, in once more discussing the Credit Union’s entitlement to
recovery under the terms of the Agreement, the following exchange occurred:

The Court: But they did not just sue for breach of contract. They sued for
fraud in another --
[Counsel]: Fraud. Absolutely You’re absolutely right, Your Honor. And I
can’t say that if they were found -- if [the Dealership] or its respondents were
found guilty of fraud, which we dispute, that [the Credit Union] could
recover damages for the fraud. I’m not disputing that. I’m just saying under
the contract, they are not entitled to that relief.

The Dealership looks to the emphasized language above as proof that it orally raised
the issue of the sufficiency of the fraud allegations. But again, no actual argument regarding
the particularity of the Credit Union’s complaint can be read by giving counsel’s statement
“its fair and natural construction[.]” Rawlings, 78 S.W.3d at 300. While there is some
indication that the Dealership might have concerns regarding the complaint’s sufficiency,
it is clear that such a defense “may” have been presented in “some other motions” only “if”
the motion to set aside was granted. Such a conditional statement, lacking any mention of
the alleged infirmities in the complaint, simply does not preserve the issue. Contra Fahrner
v. SW Mfg., Inc., 48 S.W.3d 141, 144 n.1 (Tenn. 2001) (finding an issue sufficiently raised,
despite the approach to waiver in Alexander, 24 S.W.3d at 272, because even though the
party did not specifically mention “equitable estoppel” before the lower courts, it
“discussed all the relevant facts” of the defense).

Moreover, the Dealership presented substantive defenses to the Credit Union’s fraud
claim. This somewhat undercuts the Dealership’s purported argument on appeal that “it is
impossible to determine precisely what tort(s) [the Credit Union] is alleging against [the
Dealership]” or “what [the Dealership] was being required to defend against in regard to
supposed fraud.” Cf. Poster v. Andrews, 182 Tenn. 671, 677, 189 S.W.2d 580, 582 (1943)
(“The primary purpose of the requirement of specifications in a declaration is to put the
defendant on notice of the matters and things with which he is charged in order that he may
be prepared to defend against them.”); Keisling v. Keisling, 92 S.W.3d 374, 377 (Tenn.
2002) (“One of the purposes of pleadings is to give notice of the issues to be tried so that
the opposing party can adequately prepare for trial.” (citing McClellan v. Bd. of Regents
of the State Univ., 921 S.W.2d 684, 688 (Tenn. 1996))).

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From all of the above, we conclude that the Credit Union has met its burden to
establish that the Dealership has waived any argument regarding the sufficiency of the
complaint. See Fayne, 301 S.W.3d at 171. We therefore decline to address the issue for the
first time on appeal.

V. CONCLUSION

The judgment of the Shelby County Circuit Court is affirmed, and this matter is
remanded to the trial court for further proceedings consistent with this Opinion. Costs of
this appeal are taxed to Appellant, Collierville 385 Motors, LLC, for which execution may
issue if necessary.

S/ J. Steven Stafford
J. STEVEN STAFFORD, JUDGE

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Source: Frix Law Library, https://www.frixlaw.com/law-library/cases/10827775. Public record. Not legal advice.