# Salata Holding Company LLC v. Chepri LLC

> District Court, S.D. Ohio · May 17, 2021

URL: https://www.frixlaw.com/law-library/cases/10377873

## Case

- **Court:** District Court, S.D. Ohio
- **Decided:** May 17, 2021
- **Opinion:** 100trialcourt
- **Cited by:** 0 later opinions in the Frix Law Library

## Citator (automated)

- No negative treatment found by the automated citator. That is not the same as a confirmation that the case is good law; read the citing cases.
- Full citator and citing cases: https://www.frixlaw.com/law-library/cases/10377873

## How later opinions describe it (automated extraction)

- noting that courts require “a special relationship under which the defendant supplied information to the plaintiff for the latter’s use in its business transaction”

## Opinion text

UNITED STATES DISTRICT COURT
SOUTHERN DISTRICT OF OHIO
EASTERN DIVISION

SALATA HOLDING COMPANY,
LLC,
:
Plaintiff,
Case No. 2:20-cv-4529

Judge Sarah D. Morrison
v.
Chief Magistrate Judge Elizabeth

P. Deavers

CHEPRI, LLC, :

Defendant.

OPINION AND ORDER
This matter is before the Court for consideration of Defendant Chepri, LLC’s
Motion to Dismiss. (Mot. to Dismiss, ECF No. 8.) Plaintiff Salata Holding Company,
LLC has filed its response (Resp., ECF No. 10), and Chepri replied (Reply, ECF No.
12). For the reasons set forth below, Chepri’s Motion to Dismiss is GRANTED IN
PART and DENIED IN PART
I. FACTUAL BACKGROUND
All well-pled factual allegations in the Complaint (Compl., ECF No. 1) are
considered as true for purposes of the Motion to Dismiss. See Gavitt v. Born, 835
F.3d 623, 639–40 (6th Cir. 2016). The following summary draws from the
allegations in the Complaint, and the documents integral to and incorporated
therein.
A. Engagement
Salata is a “fast-casual dining brand and franchisor” with approximately 85
locations across the country. (Compl., ¶ 7.) Its restaurants offer online ordering

through a website and mobile app. (Id.) In 2019, “Salata sought to modernize and
improve its consumer-facing technology suite, including its online ordering system,
customer loyalty program, and mobile app.” (Id., ¶ 9.) Salata engaged Chepri to
assist in that effort. (Id., ¶ 10.)
On September 27, 2018, Chepri submitted a formal proposal for Salata’s
consideration, describing its experience and capabilities relevant to the envisioned
“digital experience platform” (“DEP”) (the “Proposal”). (Compl. Ex. A, ECF No. 1-1,

PAGEID # 26–48.) The Proposal first identifies programming languages, database
technologies, and third-party e-commerce services with which the Chepri team has
experience. (Id., PAGEID # 28.) It then details Chepri’s “process” for completing a
development project. (Id., PAGEID # 30.) The Proposal then becomes specific to the
Salata engagement, outlining its scope:
[Salata] has engaged Chepri to build out their website . . . and integrate
them with Olo’s API for online ordering, DineEngineCMS and
Paytronix/Punchh loyalty/rewards processing. Chepri will take
[Salata’s] artwork, direction and apply it to our user experience (UX)
design and front-end framework. The goal is to enhance the customer
ordering experience, increase online ordering by keeping the online
ordering experience under the [Salata] domain, improved ordering flow,
custom up-sells/cross-sells by product and improved awareness of the
[Salata] brand.
Chepri will custom develop the website and Online Ordering System UX
using the Olo API with Agile/Scrum methodologies according to the
client’s goals, and priority of features. At the end of the project, [Salata]
deliverables will include online ordering experience integrated under
the [Salata] domain, integrated with Olo and Paytronix/Punchh
Advanced Loyalty Single Sign On (SSO).
. . .
The scope of work for the web project includes all planning, execution,
implementation, and training for [Salata]. Chepri will be responsible for
the design of the new web service based on content provided by [Salata]
feedback also provided by [Salata]. Each stage of the project will require
approval from [Salata] point of contact before moving on to the next
stage. Chepri will provide resources for designing, building, testing, and
implementing the new [Salata] ordering platform.
(Id., PAGEID # 31.) The Proposal goes on to list project requirements and responses
to questions posed by Salata. (Id., PAGEID # 32–40.) Finally, the Proposal
estimates a project timeline and associated costs. (Id., PAGEID # 42–47.)
Attached to the Proposal is a document titled Terms of Service (“TOS”). (Id.,
PAGEID # 49–51.) Section 1. of the TOS provides:
Subject to the terms and conditions set forth herein, Chepri, LLC aka
DineEngine, an Ohio Limited Liability Company (“Chepri”) agrees to
provide the services as contained and outlined in the associated project
breakdown above to the client. By both approving this document and
providing an electronic signature, Client or Salata Holdings, LLC (1)
agrees to pay the amount(s) set forth in the Payment Terms above, 2)
confirms the accuracy of the Associated Project Costs, and 3) agrees to
the following terms.
(Id., PAGEID # 49.) Ten standard contracting provisions follow, including with
respect to payment, termination, intellectual property rights, the parties’
representations and warranties, etc. (Id.) The TOS bears the signature of a Salata
representative, dated November 5, 2018. (Id., PAGEID # 50.)
The Proposal also makes reference to a Master Service Agreement (“MSA”),
under which Chepri would provide Salata with continuing service and support in
exchange for a monthly retainer. (See, e.g., id., PAGEID # 34.) In the Proposal,
Chepri “suggest[s] an annual [MSA] with a minimum allocation of 16 to 24 hours
per month,” and later provides a link to a standard MSA. (Id., PAGEID # 34, 48. See
also Compl. Ex. B, ECF No. 1-2.)

B. Development
After the engagement was finalized, the parties began work developing
Salata’s re-designed DEP. In mid-February 2019, Salata provided digital artwork to
Chepri for use on the platform. (Compl., ¶ 34.) By early April, Salata became
concerned that Chepri’s work had been delayed, and so engaged third-party
consultant ExOpSol to help “shepherd” the project through to completion. (Id.,
¶ 28.) A series of botched encounters followed:

• On April 10, a Chepri representative told Salata that the project would be
completed in early May with Olo certification by May 10. (Id., ¶ 30.) On a
call the next day, an Olo representative informed Salata that certification
would take three to six weeks. (Id., ¶ 31.)
• On April 11, Salata learned that Chepri was unaware that it had access to
Olo’s “Sandbox” development environment, and that Chepri had not yet
initiated conversations with Paytronix about integration. (Id., ¶¶ 31–32.)
• On April 19, Chepri and Salata had a call to discuss Chepri’s failure to
meet the UX design deadline. (Id., ¶ 34.) The delay was allegedly caused
by Chepri’s failure to upload the digital artwork that Salata provided
months earlier. (Id.)
• On April 30, Olo confirmed that Chepri had accessed Olo’s Sandbox
development environment. (Id., ¶ 35.)
• On May 3, Chepri represented that its development work was 55–75%
complete. (Id., ¶ 36.)
• On May 9, Chepri began discussing integration with Paytronix. (Id., ¶ 37.)
C. Site Launch
In late-July, the parties decided to work towards a “rolling” launch of the
platform. (Id., ¶ 41.) During a roll-out for select locations the following week,

however, it was discovered that group ordering was unavailable. (Id., ¶ 42.) Chepri
then advised that group ordering would be unavailable until all locations had
launched. (Id.)
The re-designed website and online ordering system launched in full on
September 19, 2019. (Id., ¶ 44.) “Immediately upon launch, the online ordering site
crashed for approximately one-half hour . . . , during which time no customers could
access the site.” (Id.) Group ordering was still unavailable, and the website did not

allow customers to split payments or save payment options, despite those features
being identified as requirements. (Id., ¶¶ 42, 45.) Over the next month, the site
crashed six more times. (Id., ¶¶ 46–57.) Salata further alleges that, even when the
site was working, the system had significant flaws in its functionality. (Id., ¶ 58.)
D. Post-Launch Support
After the September 19 launch, Salata submitted various support requests to
Chepri. Salata alleges that Chepri “de-prioritiz[ed]” its support requests to pressure

Salata into signing an MSA. (Id., ¶ 59.) For example, in a “support ticket” dated
October 22, 2019, Salata inquired about noticeable differences between Salata’s site
performance and that of other Chepri customers. (Id., ¶ 60.) Chepri’s CEO
responded, in part, as follows:
There are many reasons why there would be differences in performance,
but most of our customers are in on-going agreements where we
continue to improve all aspects of their product . . . . We can certainly
prioritize performance, among other additional features during a future
engagement.
(Id., ¶ 61.) In another instance around the same time, Chepri simply “refused to
respond” to a series of support requests. (Id., ¶ 63.)
II. PROCEDURAL BACKGROUND
Salata initiated this action on September 1, 2020. (ECF No. 1.) Its Complaint
asserts claims for breach of contract and the implied duty of good faith and fair
dealing (Count I), fraudulent misrepresentation (Count II), negligent

misrepresentation (Count III), and, in the alternative, unjust enrichment (Count
IV). (Compl., 19–22.) Chepri now moves to dismiss the Complaint under Federal
Rules of Civil Procedure 12(b)(1) and 12(b)(6). (Mot. to Dismiss.) Specifically, Chepri
argues that the Complaint fails to allege that diversity jurisdiction exists, and fails
to state a claim for relief on each of the four counts. The Court will address each
argument, in turn.

III. SUBJECT-MATTER JURISDICTION
Chepri first argues that this Court lacks subject-matter jurisdiction. (See
Mot. to Dismiss, 8.) “In a diversity action, the plaintiff must state all parties’
citizenships such that the existence of complete diversity can be confirmed.” Vaughn
v. Holiday Inn Cleveland Coliseum, 56 F. App’x 249, 250 (6th Cir. 2003) (internal
quotation and citation omitted). A limited liability company has the citizenship of
each of its members. Delay v. Rosenthal Collins Grp., LLC, 585 F.3d 1003, 1005 (6th

Cir. 2009).
Salata alleges that its action is properly before the Court on diversity. (See
Compl., ¶ 4.1) However, Salata’s Complaint did not include sufficient information to
determine whether complete diversity exists among the parties. As a result, the

Court ordered Salata to file a notice supplementing its jurisdictional allegations.
(ECF No. 18.) In response, Salata provided sufficient information for the Court to
establish complete diversity of citizenship. (ECF No. 19.) The Court is satisfied that
diversity jurisdiction exists. Accordingly, Chepri’s motion to dismiss under Rule
12(b)(1) is DENIED.
IV. STANDARD OF REVIEW
Federal Rule of Civil Procedure 8(a) requires a plaintiff to plead each claim

with sufficient specificity to “give the defendant fair notice of what the . . . claim is
and the grounds upon which it rests.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555
(2007) (internal quotations omitted). A complaint which falls short of the Rule 8(a)
standard may be dismissed if it fails to state a claim upon which relief can be
granted. Fed. R. Civ. P. 12(b)(6).
To survive a motion to dismiss, a complaint must contain sufficient
factual matter, accepted as true, to state a claim to relief that is
plausible on its face. A claim has facial plausibility when the plaintiff
pleads factual content that allows the court to draw the reasonable
inference that the defendant is liable for the misconduct alleged. The
plausibility standard is not akin to a probability requirement, but it asks
for more than a sheer possibility that a defendant has acted unlawfully.
Where a complaint pleads facts that are merely consistent with a
defendant’s liability, it stops short of the line between possibility and
plausibility of entitlement to relief.

1 Although Paragraph 4 of the Complaint incorrectly references 28 U.S.C.
§ 1331 (federal question jurisdiction) instead of § 1332 (diversity jurisdiction), the
error was clearly clerical.
Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (internal citations and quotations
omitted). The complaint need not contain detailed factual allegations, but it must
include more than labels, conclusions, and formulaic recitations of the elements of a

cause of action. Directv, Inc. v. Treesh, 487 F.3d 471, 476 (6th Cir. 2007).
“Threadbare recitals of the elements of a cause of action, supported by mere
conclusory statements, do not suffice.” Iqbal, 556 U.S. at 678 (citing Twombly, 550
U.S. at 555).
V. ANALYSIS
Chepri argues that Salata has failed to state a claim upon which relief may
be granted. As more fully discussed below, Salata has plausibly stated a claim for

breach of contract and fraudulent misrepresentation. However, the Complaint fails
to state a claim for negligent misrepresentation. Finally, the existence of a valid
contract between the parties bars Salata’s unjust enrichment claim.
A. The Complaint sufficiently pleads a claim for breach of
contract and of the duty of good faith and fair dealing.
In its first claim, Salata alleges that Chepri’s conduct amounted to a breach
of contract. To establish a breach of contract claim under Ohio law, a plaintiff must
plead facts establishing: (1) the existence of a contract, (2) performance by the
plaintiff, (3) breach by the defendant, and (4) damage or loss to the plaintiff.
Backus v. Bank of Am., N.A., 896 F. Supp. 2d 686, 693 (S.D. Ohio 2012) (Frost, J.)
(quoting Doner v. Snapp, 649 N.E.2d 42, 44 (Ohio Ct. App. 1994)). Salata asserts

that Chepri breached the agreement between the parties (the “Agreement”) by
failing to provide a working DEP and by failing to provide 90 days of complimentary
post-launch support. (Compl., ¶¶ 86–87.) Chepri argues that Salata’s Complaint
fails to plausibly allege a breach of the contract terms and actionable damages.
(Mot. to Dismiss, 9.)

The first element of a breach of contract claim is the existence of a contract.
Although the parties disagree as to the scope of the Agreement, it is clear that a
contract exists. The first element is therefore satisfied.
The second element—performance by the plaintiff—is also easily satisfied.
Salata alleges that it paid Chepri $180,794.15 and participated in development of
the DEP, including by providing artwork and other digital assets. (Compl., ¶¶ 23,

85.)
The third element—breach by defendant—requires additional analysis.
Salata alleges that Chepri breached the Agreement by failing to provide a working
DEP and failing to provide 90 days of complimentary post-launch support. (Compl.,
¶¶ 86–87.) To determine whether this conduct constitutes a breach, the Court must
first determine whether the terms of the Agreement impose upon Chepri the
obligation to provide a working DEP and 90 days of complimentary post-launch

support.
As noted above, the parties disagree about which terms comprise the
Agreement. There is no dispute that the TOS constitutes a portion of the
Agreement. The parties disagree about the extent to which the Proposal also forms
a part of the Agreement. Under Ohio law, material can be incorporated by reference
into a contract if that contract “explicitly, or at least precisely, identif[ies] the
written material being incorporated and . . . clearly communicate[s] that the
purpose of the reference is to incorporate the referenced material into the contract.”
Ewalt v. Gatehouse Media Ohio Holdings II, Inc., No 2:19-cv-4262, 2021 WL 825978,

at *11 (S.D. Ohio Mar. 4, 2021) (Marbley, J.) (quoting Volovetz v. Tremco Barrier
Sols., 74 N.E.3d 743, 751–52 (Ohio Ct. App. 2016)) (original alteration omitted).
The TOS provides, in relevant part, as follows:
[Chepri] agrees to provide the services as contained and outlined in the
associated project breakdown above to [Salata]. By both approving
this document and providing an electronic signature, [Salata] (1) agrees
to pay the amount(s) set forth in the Payment Terms above, 2)
confirms the accuracy of the Associated Project Costs, and 3) agrees
to the [terms contains in the Terms of Service].
. . .
Chepri warrants that the Work Product will conform to the
specifications set forth in the Product Description. Chepri does not
warrant that the operation or use of the Work Product will be
uninterrupted or error-free. CHEPRI EXCLUDES ALL OTHER
WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
[Salata] understands and acknowledges that Chepri uses Agile
methodologies for projects, and therefore costs associated with sprints
or iterations are based on an hourly rate of $139.99. A sprint can last up
to 4 weeks and therefore the amounts listed in the Product Details are
only a quote based on an estimate of the amount of time multiplied in
hours by the hourly rate to determine what a working product will take
to design, develop and deliver. Any remaining functionality, road-
mapped, or backlogged items not included in such sprint would then be
rolled over to future versions, including bugs, features, new
functionality, changes and/or updates. Features are prioritized based on
client requirements, with the highest prioritized items being planned,
designed and developed first. CHEPRI DOES NOT GUARANTEE A
WORKING PRODUCT EVEN AFTER A SPRINT IS COMPLETED.
CHEPRI CAN ONLY PROVIDE ESTIMATED HOURS AND
DELIVERY DATES BASED ON CLIENT’S REQUIREMENTS, WHICH
ARE SUBJECT TO CHANGE. CHEPRI DOES NOT GUARANTEE
ANY DATE OR TIME OF DELIVERY.
(Compl. Ex. A., PAGEID # 49–50) (capitalization in original) (emphasis added). This
language is important for two reasons: First, it supports Salata’s proposition that
the Proposal is incorporated into and comprises a part of the Agreement. The TOS
does not define “associated project breakdown,” “Payment Terms,” “Associated
Project Costs,” “Product Description,” or “Product Details.” Although these terms do

not precisely align with terms defined or used in the Proposal, it is clear from the
context that they intend to reference the Proposal’s content. Making all reasonable
inferences in favor of the plaintiff, as it must, the Court will assume that the
Proposal was incorporated in its entirety into the TOS and constitutes a portion of
the Agreement.2
Second, the quoted language seems to support Chepri’s position that it was
not contractually obligated to deliver a working, error-free, or uninterrupted DEP.

However, Salata alleges that Chepri failed to provide a functional final product at
all. (Compl., ¶ 43.) The notion that Chepri was not obligated to do so defies common
sense and is inconsistent with other portions of the Proposal which form a part of
the Agreement. For example, the Proposal states that Salata “has engaged Chepri
to build out their website . . . and integrate them with Olo’s API for online ordering,

2 It is not reasonable to infer that the MSA comprises a part of the
Agreement. Salata alleges only that it “accessed” the “standard Master Services
Agreement” linked in the Proposal. The terms of that standard MSA make clear
that it was not a part of the original Agreement between the parties, and required
additional action in order to take effect. (See Compl. Ex. B., ECF No. 1-2, PAGEID #
59 (“This is an ancillary agreement for additional scope items falling outside of the
original proposed scope and for on-going work.”).)
DineEngineCMS and Paytronix/Punchh loyalty/rewards processing.” (Compl. Ex. A.,
PAGEID # 31.) It further defines the scope of work to “include[] all planning,
execution, implementation, and training” for the DEP, based on feedback and

approval from Salata. (Id.) Salata has plausibly alleged that Chepri breached these
provisions of the Agreement by failing to provide a working DEP after project-
completion.
Salata also alleges that Chepri breached the Agreement by failing to provide
90 days of complimentary post-launch support. Salata further alleges that Chepri
breached the “implied covenant of good faith and fair dealing” when it subordinated

Salata support tasks because Salata did not enter into an MSA with Chepri. Under
Ohio law, “[t]he parties to a contract are required to use good faith to fill the gap of
a silent contract.” Burlington Res. Oil & Gas Co. v. Cox, 729 N.E.2d 398, 547 (Ohio
Ct. App. 1999). “‘Good faith’ is a compact reference to an implied undertaking not to
take opportunistic advantage in a way that could not have been contemplated at the
time of drafting, and which therefore was not resolved explicitly by the parties.” Ed
Schory & Sons, Inc. v. Soc’y Nat’l Bank, 662 N.E.2d 1074, 1082–83 (Ohio 1996)

(quotation omitted). “What the duty of good faith consists of depends upon the
language of the contract in each case which leads to an evaluation of reasonable
expectations of the parties.” Savedoff v. Access Grp., Inc., 524 F.3d 754, 764 (6th Cir.
2008).
In the Proposal, which constitutes a part of Agreement, Chepri stated: “We
will provide 90 days complimentary support post-launch for any bugs/issues related
to the finished product.” (Compl. Ex. A, PAGEID # 34.) The Agreement is silent as
to how or at what level the complimentary support would be provided. The
Complaint indicates that Chepri indeed provided some support post-launch (see,

e.g., Compl., ¶¶ 47–48)—but alleges that Chepri withheld post-launch support at
key points to pressure Salata into executing an MSA. Based on these allegations, it
would not be unreasonable for a fact-finder to conclude that Chepri contravened the
purpose underlying the post-launch support provision of the Agreement and took
opportunistic advantage of its silence by trying to leverage the complimentary
support into an ongoing services agreement. See Huntington Nat’l Bank v. Deluxe

Fin. Servs., Inc., No. 2:14-cv-250, 2014 WL 4987597, at *4 (S.D. Ohio Oct. 6, 2014)
(Smith, J.) (clarifying that the court cannot “conclusively resolv[e]” the issue of good
faith on a motion to dismiss, but must look instead to whether the allegations can
reasonably be found by a trier of fact to constitute a breach). Salata has plausibly
alleged the third element of a breach of contract claim with respect to post-launch
support services.
Finally, as to the fourth element—damage or loss to plaintiff—Chepri argues

that the only damages plausibly alleged in the Complaint were expressly waived by
Salata. (Mot. to Dismiss, 14.) Salata alleges that it suffered at least $280,431.85 in
damages, including the $180,794.15 that Salata paid to Chepri, plus alleged
reputational harm and expenses incurred as the result of crashes, downtime, and
the ExOpSol engagement. (See id., ¶¶ 72–75, 88.) The Agreement expressly limits
Chepri’s liability to exclude lost profits, special damages, or consequential damages.
(Compl. Ex. A, PAGEID # 50.) General damages are measured by “the loss in the
value to [the injured party] of the other party’s performance caused by its failure or
deficiency,” while consequential damages arise from “any other loss . . . caused by

the breach.” See Restatement (Second) of Contracts § 347 (Am. Law Inst. 1981).
Under Ohio law, a contractual waiver of consequential damages may be upheld
“where there is no great disparity of bargaining power between the parties . . . .”
Zaremba v. Marvin Lumber and Cedar Co., 458 F. Supp. 2d 545, 549 (N.D. Ohio
2006) (quoting Chemtrol Adhesives, Inc. v. Am. Mfrs. Mut. Ins. Co., 537 N.E.2d 624,
639 (Ohio 1989)). No such disparity is alleged or apparent here. Although certain

components of the claimed damages will be barred by the terms of the Agreement,
the Court finds that the Complaint plausibly alleges that Salata suffered harm in
the form of general damages due to Chepri’s alleged breach.
Chepri’s motion to dismiss Count I of the Complaint is DENIED.
B. The Complaint sufficiently pleads a claim for fraudulent
misrepresentation.
In Count II of its Complaint, Salata alleges that Chepri fraudulently inflated
its experience developing online ordering systems like the one Salata engaged it to
produce. (Compl., ¶¶ 90–92.) To state a claim of fraudulent misrepresentation under
Ohio law, a plaintiff must show
(a) a representation . . . , (b) which is material to the transaction at hand,
(c) made falsely, with knowledge of its falsity, or with such utter
disregard and recklessness as to whether it is true or false that
knowledge may be inferred, (d) with the intent of misleading another
into relying upon it, (e) justifiable reliance upon the representation. . .,
and (f) a resulting injury proximately caused by the reliance.
Andersons, Inc. v. Consol, Inc., 348 F.3d 496, 505 (6th Cir. 2003) (citation omitted).
The claim commonly involves “some collateral misrepresentation designed to induce
the plaintiff into the contract.” Aero Fulfillment Servs. Corp v. Oracle Corp., 186 F.

Supp. 3d 764, 775 (S.D. Ohio 2016) (Black, J.). A plaintiff who brings a fraud claim
must plead “with particularity the circumstances constituting the fraud . . . .” Fed.
R. Civ. P. 9(b). To satisfy this heightened pleading standard, a plaintiff must “allege
the time, place, and content of the alleged misrepresentations on which he or she
relied; the fraudulent scheme; the fraudulent intent of the defendants; and the
injury resulting from the fraud.” Aero Fulfillment, 186 F. Supp. 3d at 776 (quoting

U.S. ex rel. Marlar v. BWXT Y-12 LLC, 525 F.3d 439, 444 (6th Cir. 2008)). In other
words, the plaintiff must plead sufficient detail “to allow the defendant to prepare a
responsive pleading.” Id. (quoting MyVitaNet.com v. Kowalski, No. 2:08-cv-48, 2008
WL 2977889, at *5 (S.D. Ohio July 29, 2008) (Frost, J.)).
Salata alleges, “[u]pon information and belief,” that Chepri misrepresented
“its experience and expertise in successfully developing online ordering systems for
restaurants, and with Olo and Paytronix integration[.]” (Compl., ¶ 65–71.) In

Salata’s view, its experience with Chepri casts doubt on the veracity of several
representations made throughout the Agreement. For example, Chepri represented
in the Proposal that it “ha[d] over 5 years of UX development for OLO customers,
and [was] an OLO UX Partner.” (Id., ¶ 70.) But, in an April 2019 development call
with representatives of Salata, Olo, and Chepri, the Chepri developer was unaware
that he even had access to Olo’s development environment. (Id., ¶ 31.) As Chepri
rightly points out, a fraud claim pled on information and belief is permissible only if
the pleading “set[s] forth a factual basis for such relief” that goes beyond
“speculation and unsupported conclusion[s.]” Sanderson v. HCA-The Healthcare Co.,

447 F.3d 873, 878 (6th Cir. 2006) (citation omitted). Although the facts distilled
through discovery may not support an ultimate finding of fraud, Salata’s Complaint
pleads the claim with sufficient particularity.
Chepri’s motion to dismiss based on failure to state a fraudulent
misrepresentation claim is DENIED.
C. The Complaint fails to plead a claim for negligent
misrepresentation.
Salata also alleges that those representations give rise to a claim of negligent
misrepresentation. (Compl., ¶¶ 96–102.) The Ohio Supreme Court defines negligent
misrepresentation to be:
One who, in the course of his business, profession or employment, or in
any other transaction in which he has a pecuniary interest, supplies
false information for the guidance of others in their business
transactions, is subject to liability for pecuniary loss caused to them by
their justifiable reliance upon the information, if he fails to exercise
reasonable care or competence in obtaining or communicating the
information.
Delman v. City of Cleveland Heights, 534 N.E.2d 835, 838 (Ohio 1989) (citation
omitted). Chepri argues that the claim must fail, because Chepri and Salata do not
have the “special fiduciary-type relationship” necessary to support a negligent
misrepresentation claim. (Mot. to Dismiss, 18) (citing Austin-Hall v. Woodard, No.
3:18-cv-270, 2020 WL 5943018, at *9 (S.D. Ohio Oct. 7, 2020) (Rice, J.)). The Court
agrees.
The Ohio Supreme Court first recognized the claim of negligent
misrepresentation in Haddon View Inv. Co. v. Coopers & Lybrand, 436 N.E.2d 212
(Ohio 1982). The Haddon View Court held that accountants could be liable to a

third-party (i.e., not the accountant’s client) for negligence where the third-party “is
a member of a limited class whose reliance on the accountant’s representations is
specifically foreseen.” Id. at 215. The Court applied the Restatements (Second) of
Torts § 552 to impose a duty upon the accountants as to the limited partners of a
partnership for which the accountants provided professional services. Id. at 214, n.
1. That section provides, in relevant part, as follows:

(1) One who, in the course of his business . . . or in any other transaction
in which he has a pecuniary interest, supplies false information for the
guidance of others in their business transactions, is subject to liability
for pecuniary loss caused to them by their justifiable reliance upon the
information, if he fails to exercise reasonable care or competence in
obtaining or communicating the information.
(2) . . . the liability stated in Subsection (1) is limited to loss suffered
(a) by the person or one of a limited group of persons for whose
benefit and guidance he intends to supply the information or
knows that the recipient intends to supply it; and
(b) through reliance upon it in a transaction that he intends the
information to influence or knows that the recipient so intends or
in a substantially similar transaction. . . .
The Ohio Supreme Court reiterated its adoption of the Restatement
definition of negligent misrepresentation in Gutter v. Dow Jones, Inc., 490 N.E.2d
898, 900 (Ohio 1986). The Gutter Court focused on the claim’s limits, holding that a
newspaper was not liable to its general readership for negligence in publishing
incorrect information because the reader “does not fall within a special limited class
(or group) of foreseeable persons” as set forth in § 552(2)(a). The Court contrasted
the universe of Wall Street Journal readers with the narrow class of “identifiable
and foreseeable group of limited partners” whose claim was permitted to proceed in

Haddon View. The Court later described this limitation as a “nexus . . . that can
serve as a substitute for contractual privity.” Floor Craft Floor Covering, Inc. v.
Parma Cmty. Gen. Hosp. Ass’n, 560 N.E.2d 206, 211 (Ohio 1990) (citation omitted).
Twenty years after Gutter, the Ohio Supreme Court discussed its holding in
Haddon View, and indicated that the negligent misrepresentation claim was limited
to circumstances of professional negligence:

In Haddon View, this court discussed the liability of an accountant for
professional negligence in accord with 3 Restatement of the Law 2d,
Torts (1979), Section 552. That section recognizes professional liability,
and thus a duty in tort, only in those limited circumstances in which a
person, in the course of business, negligently supplies false information,
knowing that the recipient either intends to rely on it in business, or
knowing that the recipient intends to pass the information on to a
foreseen third party or limited class of third persons who intend to rely
on it in business. Liability in Haddon View was based exclusively upon
this discrete, preexisting duty in tort and not upon any terms of a
contract or rights accompanying privity.
Corporex Dev. & Constr. Mgmt., Inc. v. Shook, Inc., 835 N.E.2d 701, 704–05 (Ohio
2005) (internal citations omitted).
The Corporex Court may be said to recognize that a negligent
misrepresentation claim cannot sustain without first identifying a duty owed—and
that professionals owe such a duty to those who may reasonably and foreseeably
rely on their work product. Cf. Floor Craft, 560 N.E.2d at 213–14 (Brown, J.,
dissenting) (limiting Haddon View to professional malpractice causing economic loss
to a foreseeable plaintiff). In this view, although situated in a larger discussion of
the “economic loss rule,”3 the Corporex clarification of the Haddon View holding
broadly establishes the “duty” necessary to bring a successful claim sounding in
negligence.

Both before and after Corporex, federal courts have split on whether Ohio law
requires a special relationship to sustain a claim for negligent misrepresentation.
For example, in Nat’l Mulch and Seed, Inc. v. Rexius Forest By-Products Inc., No.
2:02-cv-1288, 2007 WL 894833 (S.D. Ohio Mar. 22, 2007) (Holschuh, J.), the plaintiff
alleged that the defendant negligently misrepresented the capabilities of mulch
blower trucks that it sold to plaintiff. Defendant moved for summary judgment on

the claim, arguing both that it was barred by the economic loss rule and that
plaintiff failed to establish the “special relationship” required to sustain a negligent
misrepresentation claim. Judge Holschuh discussed Corporex in analyzing the
economic loss rule argument. See Id. at *7. But he did not discuss Corporex in his
discussion the special relationship argument, deciding instead:
[A] special relationship is not a formal element of a negligent
misrepresentation claim under Ohio law. Instead . . . , in order to assert
a negligent misrepresentation claim under Ohio law, a plaintiff must
establish that the defendant supplied false information for the guidance
of the plaintiff in its business transactions, that the plaintiff was
justified in relying on the information, and that the defendant failed to
exercise reasonable care or competence in obtaining and/or
communicating the information. Delman, 41 Ohio St.3d at 4.
To the extent Ohio courts discuss a special relationship in connection
with a negligent misrepresentation claim, the discussion appears to be
related to the requirement that a defendant supply false information for

3 “The economic-loss rule generally prevents recovery in tort of damages for
purely economic loss.” Corporex, 835 N.E.2d at 704 (citations omitted). The Haddon
View Court recognized an exception to the economic loss rule where the loss was
caused by a party owing a duty in tort to the aggrieved party. See id. at 704–05.
the guidance of the plaintiff in its business transactions. The “for the
guidance of” language directs the court’s attention to the duty owed and
serves to limit the class of potential plaintiffs. As explained by the
Supreme Court of Ohio, liability for negligent misrepresentation is
limited to “the person or one of a limited group of persons for whose
benefit and guidance [the defendant] intends to supply the information
or knows that the recipient intends to supply it.” Gutter v. Dow Jones,
Inc., 22 Ohio St.3d 286, 288 (1986); accord Haddon View, 70 Ohio St.2d
at 157 (not requiring any special relationship but limiting liability to
misrepresentations made to a foreseeable class of persons). “A contrary
result would in effect extend liability to all the world and not a limited
class . . . .” Gutter, 22 Ohio St.3d at 289.
Id. at *9 (internal footnote omitted). Following this analysis, which looks at the size
of the audience to whom the representations were made instead of the nature of the
parties’ relationship, Judge Holschuh denied summary judgment and allowed the
negligent misrepresentation claim to proceed.
In contrast, the Northern District of Ohio concluded that “a claim for the tort
of negligent misrepresentation arises from a contract between two sophisticated
parties acting at arm’s length.” Picker Int’l, Inc. v. Mayo Found., 6 F. Supp. 2d 685,
686 (N.D. Ohio 1998). Judge Gwin explained the law as he understood it:
A core requirement [to maintain a negligent misrepresentation claim] is
a special relationship under which the defendant supplied information
to the plaintiff for the latter’s guidance in its business transactions. This
relationship occurs only in “special” circumstances. Usually the
defendant is a professional (e.g., an accountant) who is in the business
of rendering opinions to others for their use in guiding their business,
and the plaintiff is a member of a limited class. Haddon View Inv. Co. v.
Coopers & Lybrand, 70 Ohio St.2d 154, 157, 436 N.E.2d 212 (1982);
Gutter v. Dow Jones, Inc., 22 Ohio St.3d 286, 288–89, 490 N.E.2d 898
(1986). This “special” relationship does not exist in ordinary business
transactions. Id.
Id. at 689. As recently as last year, this Court also concluded that a special
relationship is necessary to maintain a negligent misrepresentation claim. Austin-
Hall, 2020 WL 5943018, at *9.

Since Picker and National Mulch, courts have had ample occasion to consider
whether a special relationship—one beyond that found in a typical business
transaction—is necessary to maintain a claim for negligent misrepresentation.
Unfortunately, the resulting body of case law is starkly divided between those that
answer “no, a special relationship is not required”—see, e.g., Pacifica Loan Five,
LLC v. Fifth Third Bank, 1:09-cv-930, 2011 WL 13228111, at *10–11 (S.D. Ohio

Apr. 14, 2011) (Barrett, J.) (following Nat’l Mulch, declaring Picker and its progeny
as “flatly incorrect”); Hodell-Natco Indus., Inc. v. SAP Am., Inc., 13 F. Supp. 3d 786,
797 (N.D. Ohio 2014) (following Nat’l Mulch); Crooksville Family Clinic, Inc. v.
Quest Diagnostics, Inc., 2:16-cv-1145, 2019 WL 6715941, at *11–12 (S.D. Ohio Dec.
10, 2019) (Morrison, J.) (same)—and those that answer “yes, a special relationship
is required”—see, e.g., Ziegler v. Findlay Indus., Inc., 464 F. Supp. 2d 733, 738 (N.D.
Ohio 2006) (following Picker); Doe v. SexSearch.com, 551 F.3d 412, 418 (6th Cir.

2008) (noting that courts require “a special relationship under which the defendant
supplied information to the plaintiff for the latter’s use in its business transaction”)
(citation omitted); Ohio Police & Fire Pension Fund v. Standard & Poor’s Fin. Servs.
LLC, 700 F.3d 829, 840–41 (6th Cir. 2012) (citing Picker to note that Ohio courts
extend liability for negligent misrepresentation when a “third part[y] closely linked
to a person in privity with the defendant could reasonably be expected to rely on
information the defendant provide to that person”); Austin-Hall, 2020 WL 5943018,
at *9 (“a claim of negligent misrepresentation arises only in the context of a special,
fiduciary-type relationship between the parties”); Li-Conrad v. Curran, 50 N.E.3d

573, 578 (Ohio Ct. App. 2016) (negligent misrepresentation “is considered a
business tort that is not meant to have extensive application” and is limited to
“‘fiduciary-like’ relationship[s]”). The Court cannot discern so much as a thread of
through-line connecting the divergent law.
Despite the apparent split on the topic, the Court is persuaded that, under
Ohio law, the tort of negligent misrepresentation is not intended to provide relief in

a case such as this one. Foremost, Salata and Chepri are in privity of contract with
one another; the contract accordingly provides Salata with a basis for relief. See
Corporex, 835 N.E.2d at 704–05 (“When a duty in tort exists, a party may recover in
tort. When a duty is premised entirely upon the terms of a contract, a party may
recover based upon breach of contract.”); Floor Craft, 560 N.E.2d at 211 (Ohio 1990).
Further, if a special relationship is indeed required, it is not present. Chepri is not
alleged to be in the business of providing guidance to others in such a way that it

would owe Salata any special duty. See Ohio Police & Fire Pension Fund, 700 F.3d
at 840–41 (citing Haddon View and Picker to support the proposition that the
defendant in a negligent misrepresentation claim is typically a professional “who is
in the business of rendering opinions to others for their use in guiding their
business”); Levy v. Seiber, 57 N.E.3d 331, 340 (Ohio Ct. App. 2016) (negligent
misrepresentation requires that a “defendant [] is in the business of supplying
information” and a “plaintiff seek guidance with respect to [a] business transaction,
such as when there is a special relationship between the parties”).
Chepri’s motion to dismiss the negligent misrepresentation claim is

GRANTED.
D. Salata’s unjust enrichment claim cannot proceed.
Fourth, and in the alternative, Salata alleges that Chepri was unjustly
enriched in the amount of $180,794.15 (the amount Salata paid to Chepri). (Compl.,
¶¶ 104, 107.) To establish a claim of unjust enrichment, a plaintiff must allege
(1) a benefit conferred by a plaintiff upon a defendant; (2) knowledge by
the defendant of the benefit; and (3) retention of the benefit by the
defendant under circumstances where it would be unjust to do so
without payment.
Foster v. Health Recovery Servs., Inc., 2:19-cv-4453, 2020 WL 5943021, at *12 (S.D.
Ohio Oct. 7, 2020) (Marbley, J.) (quoting Dailey v. Craigmyle & Son Farms, L.L.C.,
894 N.E.2d 1301, 1309 (Ohio Ct. App. 2008)). However, “[w]here the parties have an
enforceable contract and merely dispute its terms, scope, or effect, one party cannot
recover for . . . unjust enrichment.” Terry Barr Sales Agency, Inc. v. All-Lock Co.,
Inc., 96 F.3d 174, 181 (6th Cir. 1996). That is precisely the scenario here. Chepri’s
motion to dismiss based on failure to state an unjust enrichment claim is
GRANTED.
VI. CONCLUSION
For the reasons stated herein, the Court GRANTS IN PART and DENIES
IN PART Chepri’s Motion to Dismiss. Counts III and IV of Salata’s Complaint are

hereby DISMISSED.

IT IS SO ORDERED.

/s/ Sarah D. Morrison
SARAH D. MORRISON
UNITED STATES DISTRICT JUDGE

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Source: Frix Law Library, https://www.frixlaw.com/law-library/cases/10377873. Public record. Not legal advice.