# Raze v. Everest Receivable Services, Inc.

> District Court, W.D. New York · July 22, 2022

URL: https://www.frixlaw.com/law-library/cases/10365172

## Case

- **Court:** District Court, W.D. New York
- **Decided:** July 22, 2022
- **Opinion:** 100trialcourt
- **Cited by:** 0 later opinions in the Frix Law Library

## Citator (automated)

- No negative treatment found by the automated citator. That is not the same as a confirmation that the case is good law; read the citing cases.
- Full citator and citing cases: https://www.frixlaw.com/law-library/cases/10365172

## How later opinions describe it (automated extraction)

- finding that a fax that did not “indicate to the recipient that [it] relate[d] to the collection of a debt” or “expressly reference debt” was not a “communication”
- noting that “Van Ru Credit Corporation” and “General Revenue Corporation” were not “likely to imply the existence of a debt”
- finding that voicemail “from Van Ru Credit Corporation” to debtor’s employer requesting a call-back from “someone from the payroll department” was not a “communication”

## Opinion text

UNITED STATES DISTRICT COURT
WESTERN DISTRICT OF NEW YORK

CHERYL RAZE,

Plaintiff,

v. 19-CV-1094-LJV-LGF
DECISION & ORDER
EVEREST RECEIVABLE SERVICES,
INC.,

Defendant.

On August 19, 2019, the plaintiff, Cheryl Raze, commenced this action under the
Fair Debt Collection Practices Act (“FDCPA”), 15 U.S.C. § 1692, et seq. Docket Item 1.
On September 5, 2019, this Court referred the case to United States Magistrate Judge
Leslie G. Foschio for all proceedings under 28 U.S.C. § 636(b)(1)(A) and (B). Docket
Item 5. On October 19, 2020, the defendant, Everest Receivable Services, Inc.
(“Everest”), moved for summary judgment, Docket Item 25, and Raze cross-moved for
summary judgment, Docket Item 26. On November 19, 2020, both parties responded,
Docket Items 30 and 31, and on December 14, 2020, both parties replied, Docket Items
32 and 33. On February 14, 2022, Everest filed a notice of supplemental authority
regarding McKinley v. Everest Receivable Servs., Inc., No. 19-CV-1289S, 2022 WL
446407, at *1 (W.D.N.Y. Feb. 14, 2022) (Skretny, J.).
On March 3, 2022, Judge Foschio issued a Report and Recommendation
(“R&R”) finding that both motions should be granted in part and denied in part. Docket
Item 35. More specifically, Judge Foschio recommended granting Raze’s motion and
denying Everest’s motion with respect to three FDCPA violations—one violation of 15
U.S.C. § 1692b(3) and two violations of 15 U.S.C. § 1692c(b)—but granting Everest’s
motion and denying Raze’s motion with respect to the remaining alleged violations of 15
U.S.C. §§ 1692d, 1692e, and 1692f.
On March 17, 2022, Everest objected to the R&R on the basis that (1) “the [R&R

did] not address [the p]laintiff’s [section] 1692b(1) cause of action” but “should have
recommended dismissal,” Docket Item 36 at 3; (2) “[t]he [R&R] ignored record evidence
and decisional authority[ ] when it determined that [the d]efendant’s second call . . .
violated [section 1692b(3) of] the FDCPA,” id. at 4; and (3) “[t]he [R&R] incorrectly
concluded that [the d]efendant violated [section] 1692c(b) by attempting to leave a
message for [the p]laintiff’s mother, Norma Canova,” id. at 10. On April 8, 2022, Raze
responded to the objection, Docket Item 38, and on April 21, 2022, Everest replied,
Docket Item 39.
A district court may accept, reject, or modify the findings or recommendations of
a magistrate judge. 28 U.S.C. § 636(b)(1); Fed. R. Civ. P. 72(b)(3). The court must

review de novo those portions of a magistrate judge’s recommendation to which a party
objects. 28 U.S.C. § 636(b)(1); Fed. R. Civ. P. 72(b)(3).
This Court has carefully and thoroughly reviewed the R&R; the record in this
case; the objection, response, and reply; and the materials submitted to Judge Foschio.
Based on that de novo review, and for the reasons that follow, the Court accepts and
adopts Judge Foschio’s recommendation except that the Court DENIES both motions
for summary judgment with respect to the alleged violation of section 1692b(3), and the
Court GRANTS Everest’s motion and DENIES Raze’s motion with respect to the
alleged violations of section 1692c(b).
FACTUAL BACKGROUND

This case concerns two telephone calls from Everest to Norma Canova, Raze’s
mother.
On March 27, 2019, Everest called a telephone number registered to Canova
and had the following conversation with her:
Everest: Hello.

Canova: Hello.

Everest: Hi. This is Chavon Porter. All calls are recorded. I
was looking to confirm location information for Cheryl Raze.
Would you be able to assist me with that today?

Canova: I really can’t. What do you need her for?

Everest: Uh well we have a required document going out to
the address that we have on file.

Canova: Well eventually it was forwarded. I can’t give out
any information about her.

Everest: Okay, no problem. Would you mind having her
give us a call? And are you a relative?

Canova: Yes.

Everest: I’m assuming you are. Okay.

Canova: Yeah.

Everest: Alrighty.

Canova: Alright give me your – hold on let me get a pen.

Everest: No problem.

Canova: And who is it calling?

Everest: Uh she’ll be calling Everest Receivables [sic]
Services back.
Canova: Okay.

Everest: And may I ask who I’m speaking with? I do know
that you’re a relative; are you a mother? A sister?

Canova: I’m Norma Canova; I’m her mother.

Everest: Oh okay. Well hi ma’am.

Canova: And what’s the phone number?

Everest: 888-397-2894.

Canova: Okay.

Everest: Alrighty.

Canova: Okay next time next – I don’t hear from her very
often but next time I hear from her I’ll certainly give her this
information.

Everest: I do certainly appreciate that ma’am. Well you
enjoy the rest of your evening, okay?

Canova: Thank you. Okay, bye bye.

Everest: You’re welcome. Okay bye bye.

Docket Item 35 at 4-5 (quoting Raze’s Statement of Facts ¶ 4; Everest’s Responding
Statement of Facts ¶ 4).1
Five days later, Everest called back and had the following conversation with
Canova:
Canova: Hello.

Everest: Yeah hi I was calling to try to confirm location
information for a Cheryl Raze.

1 Everest noted that “some non-substantive language was omitted or was
transcribed out of order” in Raze’s transcriptions of the calls but did not object to the
substance of the transcripts or provide alternate transcriptions. Docket Item 30-1 at 2-6.
Moreover, neither party objected to the transcriptions quoted here, which Judge Foschio
included in the R&R.
Canova: I’m sorry; I can’t help you. What do you need it for?

Everest: Yeah, we’re trying to confirm a mailing address.
The reason for that – there was a document that was being
delivered out; we’re trying to confirm a 242 Silverwood Trail
in Columbia, South Carolina.

Canova: And who are you with? I mean, who are you?

Everest: Sure, ma’am. The company I was calling from was
Everest Receivable Services. And like I said the reason,
they’re probably going to have a letter delivered out to her.
Uh let me ask you. I obviously we don’t mean to bother you;
is there a better number to reach Cheryl directly?

Canova: No, I don’t hear from her very often. I can tell her
that you called and give her your name and number.

Everest: Yeah I’d appreciate that, ma’am. If you want to pass
our number along, like I said I can answer any questions that
she may have.

Canova: Okay. Go ahead.

Everest: Sure. 888-397-2894.

Canova: And your name?

Everest: Bill?

Canova: Bill?

Everest: Yeah.

Canova: Should she ask for you?

Everest: Yeah. Just ask for me. First name is Bill. My last
name is Hare, okay?

Canova: What’s the last name?

Everest: H-A-R-E.

Canova: Oh. Hare?

Everest: Yeah like rabbit.
Canova: Okay. I probably won’t hear from her for another
week.

Everest: Yeah no worries. And obviously you know you
can’t control that. But you know if you’re in touch with her if
she could give me a call back at her earlier convenience
okay?

Canova: Is it a very important document?

Everest: I’ll be honest; the details of the document I couldn’t
even open up without her. So like I said we do location
services here. You know, location information would usually
be place of employment, home address, home phone
number, etc.

Canova: Okay.

Everest: Yeah well if she could give me a call back at her
earliest convenience.

Canova: Thank you. Bye bye.

Everest: Thank you ma’am.

Id. at 6-7 (quoting Raze’s Statement of Facts ¶ 6; Everest’s Responding Statement of
Facts ¶ 6).2
DISCUSSION
The Court assumes the reader’s familiarity with the procedural history of this
case, the relevant legal standards, and Judge Foschio's analysis in the R&R. See
Docket Item 35.

2 See supra note 1.
I. EVEREST’S OBJECTIONS
A. Section 1692b(1)
Everest’s first objection is that “the [R&R did] not address [the p]laintiff’s [section]
1692b(1) cause of action.” Docket Item 36 at 3. But as Raze observes in her response,
Judge Foschio “‘deem[ed] [the p]laintiff to have abandoned’ her claim under 1692b(1)

which is why [he] declined to ‘further address’ the claim.” Docket Item 38 at 12 n.2
(quoting Docket Item 35 at 10-11). Thus, Judge Foschio indeed addressed the claim,
and Everest’s first objection lacks merit.
B. Section 1692b(3)
Everest next contends that “[t]he R&R incorrectly concluded that [the d]efendant
violated [section] 1692b(3).” Docket Item 36 at 4. This Court agrees and finds that

questions of fact preclude summary judgment on this issue.
Section 1692b addresses a debt collector’s “[a]cquisition of location information”
and provides a set of rules for “[a]ny debt collector communicating with any person
other than the consumer for the purpose of acquiring location information about the
consumer.” 15 U.S.C. § 1692b. Relevant here, section 1692b(3) provides that a debt
collector shall “not communicate with any such person more than once unless
requested to do so by such person or unless the debt collector reasonably believes that
the earlier response of such person is erroneous or incomplete and that such person
now has correct or complete location information.” Id. § 1692b(3). “The term
‘communication’ means the conveying of information regarding a debt directly or

indirectly to any person through any medium.” Id. § 1692a(2).
1. Whether the Conversations Were “Communications”
Before turning to Everest’s arguments regarding section 1692b, this Court must
address a threshold question. In its objection regarding section 1692c(b), Everest
argues that to be a “communication” under the FDCPA, a message or conversation
must “convey . . . information about the debt.” Docket Item 36 at 12. Thus, Everest

contends, the messages it left with Canova with a name and call-back number were not
“communications” because they “did not disclose any information about the debt.” Id. at
13.
But if that argument were correct, then both of Everest’s conversations with
Cordova would not be “communications.” After all, Everest did not mention any debt, or
even imply the existence of a debt, in either call.3 Thus, to determine whether either
conversation falls under the FDCPA’s purview, this Court must first address whether a
conversation or message that concerns a debt but does not divulge or even imply the
existence of that debt to a third party is a “communication” under the FDCPA.

The Second Circuit has not yet had the opportunity to consider the scope of a
“communication” under the FDCPA. But four other circuits have found that “[t]o convey
information regarding a debt, a communication must at a minimum imply the existence
of a debt.” Brown v. Van Ru Credit Corp., 804 F.3d 740, 742 (6th Cir. 2015); see also
Fontana v. HOVG LLC, 989 F.3d 338, 342 (5th Cir. 2021) (holding that “to indirectly
convey information regarding a debt, a conversation or message would need to, at the

3 The name “Everest Receivable Services” would not alone indicate the
existence of a debt. Cf. Brown v. Van Ru Credit Corp., 804 F.3d 740, 744 (6th Cir.
2015) (noting that “Van Ru Credit Corporation” and “General Revenue Corporation”
were not “likely to imply the existence of a debt”).
very least, imply that a debt existed”); Lavallee v. Med-1 Sols., LLC, 932 F.3d 1049,
1054–55 (7th Cir. 2019) (“We therefore hold that a debt collector’s message must at
least imply the existence of a debt to meet the Act’s definition of ‘communication.’”
(emphasis in original)); Marx v. Gen. Revenue Corp., 668 F.3d 1174, 1177 (10th Cir.

2011) (“A third-party ‘communication,’ to be such, must indicate to the recipient that the
message relates to the collection of a debt; this is simply built into the statutory
definition of ‘communication.’”).4 Thus, those courts found that messages that did not at
least imply the existence of a debt were not “communication[s]” under the FDCPA. See
Fontana, 989 F.3d at 342 (5th Cir. 2021) (finding that message left with third party for
debtor to call back “Bay Area Credit Service” regarding “an important personal business
matter” was not a “communication”); Lavallee, 932 F.3d at 1051, 1054–55 (finding that
email stating that “Med-1 Solutions has sent you a secure message” and featuring an
embedded hyperlink inviting the recipient to “View SecurePackage” was not a
“communication”); Brown, 804 F.3d at 741-42 (finding that voicemail “from Van Ru

Credit Corporation” to debtor’s employer requesting a call-back from “someone from the
payroll department” was not a “communication”); Marx, 668 F.3d at 1177 (finding that a
fax that did not “indicate to the recipient that [it] relate[d] to the collection of a debt” or
“expressly reference debt” was not a “communication”).
The Eleventh Circuit, by contrast, has described the definition of “communication”
as “broad” and has held that “[i]n order to be considered a communication, the only

4 The United States Supreme Court granted certiorari and affirmed Marx on a
different question—one that involved awarding costs—but denied certiorari as to the
scope of the definition of “communication.” Marx v. Gen. Revenue Corp., 566 U.S.
1021 (2012).
requirement of the information that is to be conveyed is that it must be regarding a
debt.” Hart v. Credit Control, LLC, 871 F.3d 1255, 1258 (11th Cir. 2017). The court
explained: “We can assume that by choosing to omit any qualifier other than requiring
that the call must be regarding a debt, Congress meant to [include] any information, as

long as it regards a debt.” Id. (emphasis in original) (internal citation omitted); see also
Edwards v. Niagara Credit Sols., Inc., 584 F.3d 1350, 1351, 1353 & n.3 (11th Cir. 2009)
(finding that the following voicemail was a “communication”: “This is an important
message for Edwards Brenda. [sic] Please return this message at 1-800-381-0416,
between the hours of 8 a.m. and 9 p.m. eastern standard time. It is important that you
reach our office.”).5
Consistent with Hart and Edwards, several district courts in this circuit have
found that a message left with a third party is a “communication” even if the caller did
not suggest in any way that the call involved a debt or was from a debt collector. See
Rivera v. Fin. Asset Mgmt. Sys., Inc., No. 17-CV-1295 (WFK), 2020 WL 5791175, at *1-

*2, *6-*7 (E.D.N.Y. Sept. 25, 2020) (finding that calls to family members after debt
collector had obtained location information were improper third-party “communications”
even though they did not reference or imply the existence of any debt); Halberstam v.
Glob. Credit & Collection Corp., No. 15-CV-5696 (BMC), 2016 WL 154090, at *1-*3

5 Several of the other circuits distinguished Hart because there, the debt
collector identified himself as such. See Fontana, 989 F.3d at 342; Lavallee, 932 F.3d
at 1055. But the court in Hart relied in part on its previous decision in Edwards, which
found that voicemails that “revealed only that the messages were intended for Edwards,
and left contact information and instructions regarding returning the call[,] . . . were still
considered communications.” Hart, 871 F.3d at 1258 (citing Edwards, 584 F.3d at
1351, 1353 & n.3). Thus, this Court finds that the Eleventh Circuit has created a circuit
split on the scope of the FDCPA’s definition of “communication.”
(E.D.N.Y. Jan. 12, 2016) (finding that debt collector’s message to call back “Eric
Panganiban . . . [r]egarding a personal business matter” was an improper third-party
communication).
After careful consideration, this Court agrees with the Eleventh Circuit on this

close question and finds that as long as a call relays information regarding a debt, it is a
“communication” regardless of whether it discloses or implies the existence of the debt.
So, for example, when a debt collector states only that the call concerns “an important
business matter,” that call conveys information regarding a debt even though the person
receiving the information may not be aware of that fact.
First, as the Eleventh Circuit observed, “[t]he statute broadly defines
‘communication’ as a conveying of information ‘regarding a debt.’” Hart, 871 F.3d at
1258. “There is no requirement in the statute that the information must be specific or
thorough in order to be considered a communication.” Id. So as a matter of statutory
construction, nothing more is required.

What is more, interpreting “communication” as applying only to calls in which a
debt collector implies the existence of the debt “would render portions of section 1692b
superfluous.” Thomas v. Consumer Adjustment Co., 579 F. Supp. 2d 1290, 1296-97
(E.D. Mo. 2008); see also West v. Nationwide Credit, Inc., 998 F.Supp. 642, 645
(W.D.N.C.1998) (“If Congress had intended for the statute to be interpreted in this
manner, it would not have drafted section 1692b.”). For example, section 1692b(5)
states that “[a]ny debt collector communicating with any person other than the
consumer for the purpose of acquiring location information about the consumer shall . . .
not use any language or symbol on any envelope or in the contents of any
communication effected by the mails or telegram that indicates that the debt collector is
in the debt collection business or that the communication relates to the collection of a
debt.” But if the letter and envelope do not in any way indicate that they are in
connection with the collection of a debt, then the letter and envelope would—by

Everest’s definition—not be a communication at all, and so section 1692b(5) would be
unnecessary and superfluous.
For all those reasons, this Court finds that both conversations were
“communications” under the FDCPA.
2. Whether Everest’s Second Call Was Permitted
Because the calls were communications, the issue becomes whether they were

protected by the “safe harbor” of section 1692b. There is no dispute that the first call
was a proper location-acquisition call covered by section 1692b. So the precise
question here is whether, when Everest called Canova a second time, its agent
“reasonably believe[d] that the earlier response of [Canova was] erroneous or
incomplete and that [Canova now had] correct or complete location information.” 15
U.S.C. § 1692b(3) (emphasis added). Judge Foschio found that based on the transcript
of the first call, “[n]o reasonable juror could conclude that anything within Cadova’s
statements supports [the d]efendant’s asserted reasonable belief that Cadova’s
response regarding [the p]laintiff’s location information was incorrect or incomplete so

as to justify [the d]efendant’s second call five days later.” Docket Item 35 at 12.
“Rather,” Judge Foschio concluded, “Cadova clearly stated she could not contact [the
p]laintiff, but waited to hear from [the p]laintiff and agreed to provide [the p]laintiff with
[the d]efendant’s message requesting [the p]laintiff call [the d]efendant at the number
[the d]efendant provided the ‘next time I hear from her.’” Id.
In its objection, Everest counters that “there is no question that [it] had a
reasonable belief that Norma Canova had further information about her daughter’s

location.” Docket Item 36 at 9. Thus, Everest contends, it should be granted summary
judgment on this claim. Id. at 5. But even if there is no question of fact about whether
Everest had reason to suspect that Canova knew or was able to find out more than she
was willing to admit during the first call, Everest offers no reason why—as a matter of
law—it had reason to believe that something changed between the first call and the
second call. In other words, while Everest may well be correct that any reasonable
caller would believe that the mother knew or could easily learn more than she was
admitting, it does not even suggest why it must have been true that five days later “such
person now ha[d] correct or complete location information.” 15 U.S.C. § 1692b(3)
(emphasis added). So Everest is not entitled to summary judgment on that claim.

In the alternative, Everest argues that “at minimum, a question of fact remains
regarding the reasonableness of Everest’s second telephone call to Norma Canova”
preventing the Court from granting Raze’s motion for summary judgment on that claim.
Docket Item 36 at 5. This Court agrees.
First, as just noted, a juror might well find that Everest had good reason to
believe that Canova knew or could easily learn more than she was willing to share
during the first call. She said that she could not provide any contact information for her
daughter, not that she did not have that information. Docket Item 26-2 at ¶ 4. So a
reasonable caller might well believe that Canova did not have Raze’s permission to
share the contact information that Canova either had or could easily get.
Moreover, a juror might also find that because Canova said that she would be
speaking with her daughter, it was reasonable for Everest to believe that Canova might

have more complete information a few days later or that Raze might have authorized
Canova to give out Raze’s contact information. But a juror alternatively could find that
such a belief was not reasonable based on Canova’s indication that she could not give
out information about her daughter and that she spoke with her daughter infrequently.
Thus, this is a classic factual dispute that falls squarely within the purview of the jury.
Everest relies on what it contends are the “nearly identical allegations” in
McKinley v. Everest Receivable Servs., Inc., 2022 WL 446407, at *17-*18 (W.D.N.Y.
2022) (granting summary judgment for defendant on section 1692b(3)), to argue that
there is no factual dispute and that it is entitled to summary judgment. See Docket Item
36 at 6-7. But in that case, the third party did not indicate that she “really c[ould]n’t” give

out location information or say that she spoke with her family member infrequently. See
McKinley, 2022 WL 446407, at *2. So while there may not have been a question of fact
in McKinley, here there is a question of fact about the reasonableness of Everest’s
thinking that Canova “ha[d] correct or complete location information” at the time of the
second call. See 15 U.S.C. § 1692b(3).
Accordingly, this Court respectfully declines to accept the entirety of Judge
Foschio’s recommendation and DENIES both parties’ motions for summary judgment
with respect to the section 1692b claim.
C. Section 1692c(b)
Everest next argues that Judge Foschio incorrectly determined that leaving
messages with Canova violated section 1692c(b). This Court agrees with Everest.
Section 1692c(b)—“[c]ommunication with third parties”—prohibits a debt collector
from “communicat[ing], in connection with the collection of any debt, with any person

other than the consumer, his attorney, a consumer reporting agency if otherwise
permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt
collector,” except to obtain location information as provided in 15 U.S.C. § 1692b. As
noted above, the FDCPA defines “communication” as “the conveying of information
regarding a debt directly or indirectly to any person through any medium.” 15 U.S.C.
§ 1692a(2). Thus, to qualify as a prohibited communication with a third party, the
communication must (1) “convey[ ] . . . information regarding a debt directly or
indirectly,” (2) must be “in connection with the collection of [a] debt,” and (3) must not be
covered by the exception outlined in section 1692b.

Judge Foschio found that “[a]lthough, as [Everest] asserts, [it] did not, during
either the first or second call, disclose any information to Canova regarding [the
p]laintiff’s debt, asking a third party to provide a message to a consumer is not within
the location identifying carve-out exception for which a debt collector is permitted to
communicate with a third party without the debtor’s prior consent as provided by
[section] 1692c(b).” Docket Item 35 at 14. More specifically, Judge Foschio found that
“attempting to obtain a debtor-initiated contact is not the same as confirming or inquiring
as to a consumer’s location to the extent permitted by [section] 1692b.” Docket Item 35
at 14; see Halberstam, 2016 WL 154090, at *2 (finding that “leaving a callback number
. . . is not part of the exempted information that [section 1692b(1)] allows the debt
collector to provide to the third party”); see also Rivera, 2020 WL 5791175, at *7 (finding
that debt collector “compounded its error” of contacting third parties after having
confirmed the debtor’s location information by “failing to object” when the third party
offered to contact the debtor).

Everest argues that because “[t]he transcripts of the calls . . . and the requested
message[s]” did “not convey any information about the debt,” Everest’s “conduct does
not fall within the purview of the [FDCPA].” Docket Item 36 at 12. As explained above,
see Section I.B.1, supra, this Court rejects that argument. But for the reasons that
follow, this Court respectfully disagrees with Judge Foschio and finds that the messages
here—which were left in the course of location-acquisition calls and did not violate any
of the explicit provisions of section 1692—did not violate section 1692b(c) because they
were covered by section 1692b’s “safe harbor.”
As explained above, section 1692b allows communication with third parties “for
the purpose of acquiring location information about the consumer” and provides a set of

rules for such contact. 15 U.S.C. § 1692b. More specifically, section 1692b provides
that a debt collector contacting a third party to acquire location information
shall—

(1) identify himself, state that he is confirming or
correcting location information concerning
the consumer, and, only if expressly requested, identify his
employer;

(2) not state that such consumer owes any debt;

(3) not communicate with any such person more than once
unless requested to do so by such person or unless
the debt collector reasonably believes that the earlier
response of such person is erroneous or incomplete and that
such person now has correct or complete location
information;

(4) not communicate by post card;

(5) not use any language or symbol on any envelope or in
the contents of any communication effected by the mails or
telegram that indicates that the debt collector is in
the debt collection business or that
the communication relates to the collection of a debt; and

(6) after the debt collector knows the consumer is
represented by an attorney with regard to the
subject debt and has knowledge of, or can readily ascertain,
such attorney’s name and address, not communicate with
any person other than that attorney, unless the attorney fails
to respond within a reasonable period of time
to communication from the debt collector.
Id.
Here, there can be little doubt that the purpose of Everest’s calls was to obtain
location information: Indeed, the callers said exactly that at the very beginning of both
calls. Docket Item 35 at 4-7. Both callers were careful not to relay any information
about the debt or even to refer to a debt in any way. And as required by section 1692b,
the callers gave the name of their employer only when asked. See Docket Item 36 at 4-
7.6
Leaving a message after the third party declines to provide contact information
during a proper location-acquisition call does not violate the statute. Notably, five of the
six mandates that address location-information calls are instructions about what not to
do, and leaving a message with a callback number is not prohibited.

6 Raze does not allege that the content of Everest’s messages violated any of
the explicit prohibitions of section 1692b. As explained above, Raze alleges that the
second call in its entirety was impermissible, but she does not claim that the content of
the message violated a prohibition in section 1692b.
Nor does this Court see any reason why it should read such an implicit
prohibition into the statute. The “location information” a debt collector is permitted to
acquire includes a person’s “telephone number.” 15 U.S.C. § 1692a(7). Asking
someone to give a message to an individual to call back when the person cannot or will

not provide that individual’s telephone number is no more invasive of the individual’s
privacy—and in fact is arguably less invasive—than the explicitly permitted request for
the phone number. Indeed, when someone is asked for contact information that he or
she has but is reluctant to provide without permission to do so, the sensible solution is
to offer to relay the message for a call back.
Thus, this Court finds that a message left with a third party in the course of a call
made “for the purpose of acquiring location information about the consumer” does not
violate the FDCPA, so long as it does not violate another prohibition in section 1692—
such as stating that the consumer owes a debt.
This is not a case like Halberstam or Rivera where the caller left a message for

the debtor after obtaining contact information. Under those circumstances, courts have
found that the purpose of the call—obtaining information needed to contact the debtor—
had been accomplished and that the calls therefore left 1692b’s safe harbor. Here, on
the other hand, asking for a call back was a perfectly reasonable and appropriate
request after Canova said that she could not give out her daughter’s contact
information. In fact, it is worth noting that in the second call, the caller did not ask for a
call back; instead, Canova herself volunteered to ask her daughter to call back. See
Docket Item 35 at 6.
The purpose of the FDCPA is to “eliminate abusive debt collection practices by
debt collectors, to [e]nsure that those debt collectors who refrain from using abusive
debt collection practices are not competitively disadvantaged, and to promote consistent
State action to protect consumers against debt collection abuses.” 15 U.S.C. § 1692(e);

see also Kropelnicki v. Siegel, 290 F.3d 118, 127 (2d Cir. 2002) (“The legislative history
of the passage of the FDCPA explains that the need for the FDCPA arose because of
collection abuses such as use of ‘obscene or profane language, threats of violence,
telephone calls at unreasonable hours, misrepresentation of a consumer’s legal rights,
disclosing a consumer’s personal affairs to friends, neighbors, or an employer, obtaining
information about a consumer through false pretense, impersonating public officials and
attorneys, and simulating legal process.’” (quoting S.Rep. No. 95–382, at 2 (1977),
reprinted in 1977 U.S.C.C.A.N. 1695, 1696)). What happened here was a far cry from
any “abusive debt collection practice[ ],” and finding a violation of the FDCPA under
these circumstances would stretch the Act far beyond its stated purpose.

In sum, leaving a message with a third party during a location-acquisition call
after the third party declines to provide location information does not take the call
outside section 1692b’s “safe harbor,” nor does it violate any explicit or implicit
prohibition of the FDCPA. Therefore, this Court GRANTS Everest’s motion and
DENIES Raze’s motion as to violations of section 1692c(b).

II. PORTIONS OF THE R&R TO WHICH THERE WERE NO OBJECTIONS
Neither 28 U.S.C. § 636 nor Federal Rule of Civil Procedure 72 requires a district
court to review the recommendation of a magistrate judge to which no objections are
raised. See Thomas v. Arn, 474 U.S. 140, 149-50 (1985). Although not required to do
so in light of the above, this Court nevertheless has reviewed the portions of
Judge Foschio's R&R to which there were no objections, as well as the parties’
submissions to him on those issues. Based on that review and the absence of any
objections, the Court accepts and adopts Judge Foschio's recommendation to grant

Everest’s motion and deny Raze’s motion with respect to the alleged violations of
sections 1692d, 1692e, and 1692f.
CONCLUSION

For the reasons stated above and in the R&R, Everest’s motion for summary
judgment, Docket Item 25, is GRANTED IN PART AND DENIED IN PART, and Raze’s
motion for summary judgment, Docket Item 26, is DENIED. More specifically, both
sides’ motions are DENIED as to the alleged violation of 15 U.S.C. § 1692b(3), and
Everest’s motion is GRANTED as to the alleged violations of 15 U.S.C. §§ 1692b(c),
1692d, 1692e, and 1692f. This Court will schedule a status conference to set a trial
date.
SO ORDERED.

Dated: July 22, 2022
Buffalo, New York

/s/ Lawrence J. Vilardo
LAWRENCE J. VILARDO
UNITED STATES DISTRICT JUDGE

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Source: Frix Law Library, https://www.frixlaw.com/law-library/cases/10365172. Public record. Not legal advice.
