# Starling v. OnProcess Technology, Inc.

> District Court, D. Massachusetts · March 25, 2024

URL: https://www.frixlaw.com/law-library/cases/10201899

## Case

- **Court:** District Court, D. Massachusetts
- **Decided:** March 25, 2024
- **Opinion:** 100trialcourt
- **Cited by:** 0 later opinions in the Frix Law Library

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## Opinion text

UNITED STATES DISTRICT COURT
DISTRICT OF MASSACHUSETTS

)
KIMBERLY STARLING, )
)
Plaintiff, )
)
v. ) No. 1:23-cv-10949-JEK
)
ONPROCESS TECHNOLOGY, INC., and )
AT&T SERVICES, INC., )
)
Defendants. )
)

MEMORANDUM AND ORDER ON AT&T’S MOTION TO STAY THIS ACTION
PENDING ARBITRATION AND PLAINTIFF’S MOTIONS FOR A TEMPORARY
RESTRAINING ORDER AND A PRELIMINARY INJUNCTION

KOBICK, J.
In this putative class action, plaintiff Kimberly Starling seeks to represent a class of
individuals who, like her, received unsolicited and prerecorded calls from defendant OnProcess
Technology, Inc., acting on behalf of defendant AT&T Services, Inc., about accounts that did not
belong to them. Starling asserts that these calls violated the Telephone Consumer Protection Act
(“TCPA”), 47 U.S.C. § 227(b), which “generally prohibits robocalls to cell phones and home
phones.” Barr v. Am. Ass’n of Pol. Consultants, Inc., 140 S. Ct. 2335, 2343 (2020) (opinion of
Kavanaugh, J.). In September 2023, this Court denied OnProcess’s motion to compel arbitration,
concluding that Starling was not bound by any arbitration agreement with AT&T. ECF 35. Starling
subsequently filed an amended complaint that named AT&T as a defendant.
AT&T has now moved to stay this action pending arbitration pursuant to Section 3 of the
Federal Arbitration Act (“FAA”), 9 U.S.C. § 3. AT&T advances a new theory not argued in
OnProcess’s motion to compel arbitration: that under equitable estoppel principles, Starling should
be bound by an arbitration agreement between AT&T and her sister, Kelly Pinn, associated with
Pinn’s internet services account with AT&T. In the alternative, AT&T contends that even if
Starling is not subject to the arbitration provision, the Court should exercise its discretion to stay
this action because the findings of the arbitrator may affect this case. For the reasons given below,

the Court is not persuaded by either argument, and the motion to stay will be denied.
Meanwhile, because AT&T had initiated arbitration against Starling and Pinn with the
American Arbitration Association, Starling filed motions for a temporary restraining order and a
preliminary injunction seeking to enjoin the arbitration proceeding against her. Whether analyzed
as a request to enjoin an arbitration under Section 4 of the FAA, 9 U.S.C. § 4, or under the
traditional four-part test for assessing motions for preliminary injunctive relief, Starling’s motion
for a preliminary injunction will be granted because she is not bound by the arbitration agreement
between Pinn and AT&T and will suffer irreparable harm absent relief.
BACKGROUND
The Court draws the following facts from the amended complaint and documents submitted

in support of, and in opposition to, AT&T’s motion to stay. Air-Con, Inc. v. Daikin Applied Latin
Am., LLC, 21 F.4th 168, 171 n.1 (1st Cir. 2021). Unless otherwise noted, the facts are undisputed.
I. Pinn’s AT&T Account and Arbitration Agreement
Starling’s sister, Kelly Pinn, established an account with AT&T for internet services on
September 17, 2019. ECF 66, ¶ 5. On October 18, 2019, Pinn ordered installation of a wireless
receiver from AT&T and accepted AT&T’s Terms of Service Agreement. Id. ¶¶ 5-6. The Terms
of Service Agreement contained a provision requiring Pinn and AT&T “to arbitrate all disputes
and claims between [Pinn] and AT&T.” ECF 66-3, at 11, § 13 (emphasis omitted).
On October 26, 2020, the cellphone number belonging to Starling was entered as an
alternate contact number for Pinn’s account. ECF 28-1, ¶ 9; ECF 72-3, ¶¶ 9-21.1 AT&T has a
policy under which it “asks,” but does not require, customers to provide alternate telephone
numbers “in order to contact them with information about their AT&T services and for installation,
technical and other service-related/outage messages.” ECF 72-1, Ex. 3.

Two years later, in October 2022, AT&T notified Pinn that it would be updating its Terms
of Service Agreement, including with a revised Consumer Service Agreement that would become
effective on December 1, 2022. ECF 66, ¶¶ 9-10. Pinn did not exercise her option to opt out of
AT&T’s updated terms and continued to use AT&T’s internet service after the Consumer Service
Agreement became effective. Id. ¶¶ 12-13. The Consumer Service Agreement contained the
following arbitration provision:
To the greatest extent permitted by law, AT&T and you agree to arbitrate all
disputes and claims between you and AT&T, except for claims arising from bodily
injury or death. This arbitration provision is intended to be broadly interpreted. It
includes, but is not limited to: claims arising out of or relating to any aspect of the
relationship between us, whether based in contract, tort, fraud, misrepresentation,
or any other statutory or common-law legal theory . . . .

References . . . to “AT&T” or “we” include our past, present, and future parents,
subsidiaries, affiliates, and related entities, as well as AT&T’s and all of those
entities’ officers, agents, employees, licensors, predecessors in interest, successors,
and assigns. References . . . to “you” include your past, present, and future parents,
subsidiaries, affiliates, related entities, agents, employees, predecessors in interest,
successors, and assigns; and all authorized or unauthorized users or beneficiaries of
AT&T’s Services or products under past, present, or future Agreements between
you and AT&T.

ECF 66-7, at 3, § 1.3.2.1 (bullet omitted). This provision was similar in substance to the arbitration
provision in the original Terms of Service Agreement that Pinn signed.

1 The parties dispute who listed Starling’s number as an alternate contact number for Pinn’s
account. For purposes of the pending motions, that dispute is not material.
II. Starling’s Receipt of Prerecorded Calls
On January 3, 2023, Pinn contacted AT&T to cancel her account. ECF 28-1, ¶ 10; ECF 66,
¶ 13. In the month that followed, Pinn and Starling received multiple prerecorded phone calls from
OnProcess, acting on behalf of AT&T. ECF 72-2, ¶¶ 11-40; ECF 72-4, ¶¶ 3-6. These prerecorded

calls sought the return of AT&T’s equipment. ECF 72-2, ¶¶ 12, 16, 25.
Starling, in particular, received calls on January 18, 2023; January 21, 2023; and January
23, 2023 that played the same prerecorded message and were from the same phone number. Id.
¶¶ 11-16. After the first call, Starling conducted an online search, which revealed consumer reports
on multiple websites indicating that calls from that phone number were part of an identity theft or
phishing scam. Id. ¶¶ 13-15. On January 23, 2023, Starling called that number and was greeted
with the message, “Thank you for calling AT&T,” before being prompted to leave a voicemail. Id.
¶¶ 17-20. She did not leave a voicemail. Id. ¶ 21.
On January 26, 2023, Starling received another call from the same number, resulting in a
voicemail on Starling’s phone that referenced her sister, Kelly Pinn. Id. ¶¶ 22-23. Starling

contacted Pinn and learned that she was also receiving prerecorded calls about AT&T’s equipment.
Id. ¶ 25. That day, Starling twice dialed the number that had called her and was greeted by the
same “Thank you for calling AT&T” prompt and sent to voicemail. Id. ¶¶ 28-34. She left a message
after the second call. Id. ¶ 36.
On January 29, 2023, Starling received a call from a different number with a Texas area
code. Id. ¶¶ 37-38. When she answered, a prerecorded message stated: “Hello, I am calling on
behalf of AT&T broadband about your equipment return. . . . Is this Kelly [Pinn]?” Id. ¶ 39.
Starling answered “yes,” and avers that she did so in an attempt to connect with a live person and
investigate whether these calls were “an identity theft or phishing scam.” Id. ¶ 40. After interacting
with an artificial voice for some time, Starling was connected to a live representative who said,
“Thank you for calling OnProcess Technology on behalf of Sprint/AT&T.” Id. ¶¶ 41-44. While
speaking with this representative, Starling texted Pinn to obtain her AT&T account number, and
Starling then shared that account number with the representative. Id. ¶¶ 51-55. Before the call

ended, Starling asked the representative how OnProcess received her number. Id. ¶ 62. The
representative explained that Starling’s cellphone number had been listed as an “alternate”
telephone number on Pinn’s AT&T account, and that AT&T shared the number with OnProcess.
Id. ¶¶ 63-64.
Starling is not an AT&T customer and has never entered into any agreement with AT&T
on her own behalf or on behalf of someone else. Id. ¶¶ 5, 9.
III. Starling’s Complaint and OnProcess’s Motion to Compel Arbitration
Starling filed her initial complaint in May 2023, alleging that OnProcess violated the
TCPA. ECF 1. Two weeks after answering the complaint, OnProcess moved to compel arbitration.
ECF 17, 28. In September 2023, the Court denied that motion, concluding that Starling is not

bound by Pinn’s arbitration agreement with AT&T because she is a nonsignatory to that agreement
and “is not an authorized user of Pinn’s AT&T account [or] . . . Pinn’s agent.” ECF 35. Two
months later, in November 2023, Starling filed an amended complaint adding AT&T as a
defendant. ECF 47.
The amended complaint raises a single claim, namely, that OnProcess and AT&T violated
the TCPA. Id. ¶¶ 100-04. Starling asserts that OnProcess improperly made prerecorded calls on
behalf of AT&T to individuals, like her, without their consent. Id. She seeks to represent a class
of individuals who received such calls about accounts that did not belong to them. Id. ¶¶ 85-99.
Starling also requests, pursuant to 47 U.S.C. § 227(b)(3), $500 in damages for each call and treble
damages of up to $1,500 for every call made willfully or knowingly. Id. ¶¶ 103-04.
IV. AT&T’s Motion to Stay and Starling’s Motions for Injunctive Relief
On January 19, 2024, AT&T moved to stay this action pending arbitration. See ECF 64.
One day earlier, on January 18, 2024, AT&T had sent notices of dispute to Pinn and Starling to

initiate informal arbitration proceedings. ECF 67, ¶ 4. Those notices claim that Pinn intentionally
listed Starling’s cell phone as a secondary contact on Pinn’s AT&T account to fabricate the TCPA
violation at issue here, and that Starling improperly pretended to be Pinn on a call with OnProcess
while texting Pinn during that call. See ECF 67-1, at 8; ECF 67-2, at 8. After receiving Starling’s
opposition to that motion, the Court set a hearing on the motion for March 21, 2024. ECF 75.
On March 14, 2024, Starling filed a motion for a preliminary injunction and a motion for
a temporary restraining order, both of which seek to enjoin AT&T from subjecting her to
arbitration. See ECF 82, 84. The Court consolidated the March 21 hearing on AT&T’s motion to
stay with a hearing on Starling’s motions and ordered AT&T to file its response to those motions
by March 20, 2024. ECF 85. On March 18, 2024, AT&T initiated formal arbitration proceedings

by filing a demand for arbitration with the American Arbitration Association against Pinn and
Starling. ECF 87, ¶ 3. The demand alleges the same “conspiracy to manufacture illegitimate
[TCPA] claims” described in the notices of dispute. ECF 87-1, at 2. AT&T filed its consolidated
opposition to Starling’s motions for a preliminary injunction and a temporary restraining order on
March 20, 2024, and the Court held a hearing on all three motions the next day. ECF 86, 89.
DISCUSSION
I. AT&T’s Motion to Stay Pending Arbitration
The Federal Arbitration Act reflects “the ‘fundamental principle that arbitration is a matter
of contract.’” AT&T Mobility LLC v. Concepcion, 563 U.S. 333, 339 (2011) (quoting Rent-A-
Center, West, Inc. v. Jackson, 561 U.S. 63, 67 (2010)). Its “primary substantive provision,” Moses
H. Cone Memorial Hosp. v. Mercury Constr. Corp., 460 U.S. 1, 24 (1983), states that a “written
provision in . . . a contract . . . to settle by arbitration a controversy thereafter arising out of such
contract . . . shall be valid, irrevocable, and enforceable,” 9 U.S.C. § 2. Because “arbitration is a

matter of contract, . . . courts must enforce arbitration contracts according to their terms.” Henry
Schein, Inc. v. Archer & White Sales, Inc., 139 S. Ct. 524, 529 (2019).
AT&T moves to stay this action pursuant to Section 3 of the FAA, which requires a court
to stay proceedings when “the issue involved in such . . . proceeding[s] is referable to arbitration
under . . . an agreement . . . until such arbitration has been had in accordance with the terms of the
agreement.” 9 U.S.C. § 3. As the party seeking a stay, AT&T bears the burden to “demonstrate
‘that a valid agreement to arbitrate exists, that [it] is entitled to invoke the arbitration clause, that
[Starling] is bound by that clause, and that the claim asserted comes within the clause’s scope.”
Campbell v. Gen. Dynamics Gov’t Sys. Corp., 407 F.3d 546, 552 (1st Cir. 2005) (quoting InterGen
N.V. v. Grina, 344 F.3d 134, 142 (1st Cir. 2003)). The dispute here centers on whether Starling is

bound by the arbitration provision between Pinn and AT&T contained in the Consumer Service
Agreement.
AT&T advances two arguments to support its motion to stay. First, alleging that Pinn and
Starling conspired to fabricate the TCPA claim, AT&T contends that Starling is bound by Pinn’s
arbitration agreement with AT&T under equitable estoppel principles. Second, AT&T contends
that even if Starling is not bound by the arbitration agreement, Starling’s TCPA claim is
“inextricably intertwined” with its ongoing arbitration with Pinn, and this case should await the
arbitrator’s determination. ECF 65, at 15.2
A. Choice of Law
As an initial matter, the Court must determine the source of law governing whether
equitable principles bind Starling to the arbitration provision in the Consumer Service Agreement.

State contract law supplies the principles for determining the enforceability of an arbitration
provision. See Bekele v. Lyft, Inc., 918 F.3d 181, 185 (1st Cir. 2019); Campbell, 407 F.3d at 552
(“[G]eneral principles of state contract law control the determination of whether a valid agreement
to arbitrate exists.”). At the hearing, the parties agreed that Massachusetts law governs this dispute.
The Court is, therefore, “free to ‘forego an independent analysis and accept the parties’
agreement.’” Hershey v. Donaldson, Lufkin & Jenrette Sec. Corp., 317 F.3d 16, 20 (1st Cir. 2003)
(quoting Borden v. Paul Revere Life Ins. Co., 935 F.2d 370, 375 (1st Cir. 1991)). AT&T also
pointed out, however, that the Consumer Service Agreement includes a choice-of-law provision
stating that “[t]he law of the state in which [AT&T] currently provide[s] [Pinn] with AT&T
Services . . . governs this Agreement,” ECF 66-7, at 9, § 1.12, and claimed that, as applied here,

the provision would make Texas law controlling.
The Court “need not resolve the [choice-of-law] issue,” for “the outcome is the same under

2 The Court will evaluate AT&T’s motion under Section 3 of the FAA pursuant to the summary
judgment standard, assessing whether there exists “a genuine issue of [material] fact about a
dispute’s arbitrability.” Air-Con, 21 F.4th at 175. This standard applies to motions to compel
arbitration under Section 4 of the FAA. Id. Although the First Circuit has not squarely held that
the same standard applies to Section 3 motions, the statutory provisions “provid[e] two parallel
devices for enforcing an arbitration agreement,” and both “call for an expeditious and summary
hearing, with only restricted inquiry into factual issues.” Moses H. Cone, 460 U.S. at 22; see
Protostorm, LLC v. Antonelli, Terry, Stout & Kraus, LLP, No. 08-cv-931 NGG/JO, 2010 WL
785316, at *4 (E.D.N.Y. Mar. 8, 2010) (applying the summary judgment standard to a Section 3
motion). Although the summary judgment standard requires courts to “construe the record in the
light most favorable to the non-moving party and draw all reasonable inferences in its favor,” Air-
Con, 21 F.4th at 175, in this matter, all facts material to resolution of the motion are undisputed.
the substantive law of either jurisdiction.” Lambert v. Kysar, 983 F.2d 1110, 1114 (1st Cir. 1993)
(citing Cohen v. McDonnell Douglas Corp., 389 Mass. 327, 332 (1983)). Massachusetts and Texas
employ the same test to determine whether a nonsignatory is equitably estopped from avoiding
arbitration. Compare Walker v. Collyer, 85 Mass. App. Ct. 311, 319 (2014) (“The primary form

of estoppel (‘direct benefits estoppel’) allows a signatory to compel to arbitration a nonsignatory
party receiving a direct benefit from an arbitration agreement.” (quoting Thomson-CSF, S.A. v.
Am. Arb. Ass’n, 64 F.3d 773, 778-79 (2d Cir. 1995))), with Meyer v. WMCO-GP, LLC, 211 S.W.3d
302, 305 & n.12 (Tex. 2006) (“We have held that a person who seeks by his claim ‘to derive a
direct benefit from the contract containing the arbitration provision’ may be equitably estopped
from refusing arbitration.” (collecting cases)). Since there is no conflict between Massachusetts
and Texas law, the Court will apply—as the parties agreed at the hearing—Massachusetts law.
B. Equitable Estoppel Does Not Bind Starling to Pinn’s Arbitration Agreement
Consistent with the “general proposition” that “a contract cannot bind a non-party,” Grand
Wireless, Inc. v. Verizon Wireless, Inc., 748 F.3d 1, 9 (1st Cir. 2014), “the FAA does not require

parties to arbitrate when they have not agreed to do so,” Volt Information Sciences, Inc. v. Board
of Trustees of Leland Stanford Junior Univ., 489 U.S. 468, 478 (1989). There is no dispute that
Starling’s sister, Kelly Pinn, is bound by an arbitration agreement with AT&T. Pinn established
an account with AT&T for internet services in September 2019, signed a Terms of Service
Agreement with an arbitration provision in October 2019, and acceded to the revised arbitration
provision in AT&T’s Consumer Service Agreement in December 2022. ECF 66, ¶¶ 5-6, 9-13.
In its prior order denying OnProcess’s motion to compel arbitration, the Court concluded
that Starling “is not bound by [AT&T’s] Terms of Service or its arbitration provision.” ECF 35.
The plain text of the arbitration provision in the Terms of Service Agreement, like the virtually
identical provision in the subsequent Consumer Service Agreement, commits to arbitration most
disputes and claims “between you and AT&T,” with “AT&T” and “you” defined to include the
signatories’ “respective subsidiaries, affiliates, agents, employees, predecessors in interest,
successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the

Service under this or prior Agreements between us.” ECF 66-3, at 11, § 13; see ECF 66-7, at 3,
§ 1.3.2.1 (virtually identical definition of “AT&T,” “we,” and “you”). Starling, the Court
explained, is not a party to AT&T’s Terms of Service or Customer Service Agreement with Pinn,
and she is neither an agent of Pinn nor an authorized user of Pinn’s AT&T account. ECF 35.
AT&T does not dispute those conclusions. Instead, it contends that equitable estoppel
principles should bind Starling, as a nonsignatory, to Pinn’s arbitration agreement with AT&T.
Under Massachusetts law, nonsignatories to an arbitration agreement can, in certain circumstances,
be subject to arbitral jurisdiction. See Walker, 85 Mass. App. Ct. at 316-17, 319-22. “Following
case law developed in the federal courts, Massachusetts courts have identified six theories under
which nonsignatories may be bound by the arbitration agreements of others.” Ribadeneira v. New

Balance Athletics, Inc., 65 F.4th 1, 19-20 (1st Cir. 2023) (quoting Machado v. System4 LLC, 471
Mass. 204, 209-10 (2015)). One such theory—the direct benefits equitable estoppel theory—
allows a signatory to “estop a nonsignatory from avoiding arbitration where the nonsignatory has
‘knowingly exploit[ed] an agreement with an arbitration clause,’ such as by ‘knowingly
accept[ing] the benefits of such an agreement,’ provided the benefits at issue were ‘direct.’” Id. at
21 (quoting Walker, 85 Mass. App. Ct. at 320). “The benefits must be direct”—that is, “‘flowing
directly from the agreement.’” Walker, 85 Mass. App. Ct. at 320 (quoting MAG Portfolio Consult,
GMBH v. Merlin Biomed Grp. LLC, 268 F.3d 58, 61 (2d Cir. 2001)). Courts have recognized, for
example, that a nonsignatory who has brought “a claim under the contract” itself has received a
direct benefit and may be equitably “estopped from avoiding the obligation to arbitrate under a
contract’s arbitration clause.” Ribadeneira, 65 F.4th at 22 (citing Noble Drilling Servs., Inc. v.
Certex USA, Inc., 620 F.3d 469, 473 (5th Cir. 2010) and Int’l Paper Co. v. Schwabedissen
Maschinen & Anlagen GMBH, 206 F.3d 411, 418 (4th Cir. 2000)). On the other hand, an indirect

benefit—“‘where the nonsignatory exploits the contractual relation of parties to an agreement, but
does not exploit (and thereby assume) the agreement itself’”—will not result in estoppel. Walker,
85 Mass. App. Ct. at 320 (quoting MAG Portfolio Consult, 268 F.3d at 61).
AT&T contends that Starling knowingly exploited the benefits of Pinn’s contract with
AT&T by using the contract “to generate an illegitimate TCPA claim against AT&T.” ECF 65, at
9. But Starling’s TCPA claim does not “flo[w] directly from the agreement” between Pinn and
AT&T. Walker, 85 Mass. App. Ct. at 320 (internal quotation marks omitted). A TCPA claim is
not a benefit of a contract for internet service; it is an independent cause of action created by
Congress in response to “a torrent of vociferous consumer complaints about intrusive robocalls”
that could “automatically dial a telephone number and deliver an artificial or prerecorded voice

message.” Barr, 140 S. Ct. at 2344 (opinion of Kavanaugh, J.); see also Breda v. Cellco P’ship,
934 F.3d 1, 4 (1st Cir. 2019) (the TCPA “addresses the nuisance and invasion of privacy caused
by automated or prerecorded telephone calls”). AT&T concedes that Starling did not directly
benefit from Pinn’s contract by, for example, using her sister’s internet service, and there is no
evidence that Starling derived any other kind of direct benefit from Pinn’s contract. See A.D. v.
Credit One Bank, N.A., 885 F.3d 1054, 1064 (7th Cir. 2018) (equitable estoppel principles did not
bind plaintiff asserting TCPA claim to her mother’s arbitration agreement with the defendant, a
credit card company, because the plaintiff “derived no benefit from the cardholder agreement”).
Starling also did not directly benefit from Pinn’s contract with AT&T by bringing a claim
under that contract. Her TCPA claim is not a claim under Pinn’s contract with AT&T for internet
service. Rather, as described, it is an independent cause of action alleging a violation of a federal
statute that protects consumers from receiving unsolicited prerecorded calls without their consent.
This case is not comparable to Ribadeneira v. New Balance Athletics, Inc., in which the First

Circuit concluded that equitable estoppel principles bound a nonsignatory to an arbitration
agreement. 65 F.4th at 26-27. The nonsignatory in that case, Ribadeneira, had previously filed a
lawsuit against the defendant, New Balance, alleging a breach of the contract that itself contained
the arbitration provision. Id. The First Circuit held that because Ribadeneira previously “sought to
enforce the terms of the [agreement],” he had “knowingly receiv[ed] a direct benefit from the
contract” and was thereby estopped from avoiding the arbitration clause. Id. Here, in contrast,
Starling has not sought to enforce the terms of Pinn’s Consumer Service Agreement against
AT&T.3
AT&T’s contention that “[t]his action would not exist but for Ms. Pinn’s AT&T account
and the Agreement” does not convert her TCPA claim into an action arising under that contract.

ECF 77, at 5. The calls that Starling received from OnProcess, acting on behalf of AT&T, on
January 18, 21, and 23, 2023, gave rise to Starling’s TCPA claim against AT&T. However one
views Starling’s subsequent conduct—Starling sees it as investigating the identity of the caller,
while AT&T sees it as evidence of a conspiracy with Pinn to create a TCPA claim—multiple

3 See e.g., Carson v. Home Depot, Inc., No. 1:21-CV-4715-TWT, 2022 WL 2954327, at *5
(N.D. Ga. July 26, 2022); Ioane v. MRS BPO, LLC, 484 F. Supp. 3d 888, 894 (D. Haw. 2020);
Pyciak v. Credit One Bank, N.A., No. 17-11415, 2018 WL 4787660, at *3 (E.D. Mich. Oct. 4,
2018); Deosaran v. Ace Cash Express, Inc., No. 4:16-CV-00919-O-BP, 2017 WL 1318568, at *3
(N.D. Tex. Mar. 23, 2017), report and recommendation adopted, No. 4:16-CV-00919-O-BP, 2017
WL 1296453 (N.D. Tex. Apr. 7, 2017); Brown v. Comcast Corp., No. EDCV1600264ABSPX,
2016 WL 9109112, at *8 (C.D. Cal. Aug. 12, 2016); Mims v. Glob. Credit & Collection Corp.,
803 F. Supp. 2d 1349, 1358 (S.D. Fla. 2011).
prerecorded calls predated the principal conduct for which AT&T faults Starling. See ECF 77, at
5-6.4 The “core” of the TCPA claim in this case stems from the automated phone calls to Starling’s
phone, not from Pinn’s contract with AT&T. See A.D., 885 F.3d at 1065 (“[i]n no way can [the
nonsignatory plaintiff’s TCPA] cause of action be considered premised on the cardholder

agreement” between the plaintiff’s mother and the defendant).
Accordingly, AT&T has failed to establish that Starling directly benefited from Pinn’s
Consumer Service Agreement. Starling is not bound to the arbitration provision in that agreement
by principles of equitable estoppel.
C. This Litigation Will Not Be Stayed Pending Pinn’s Arbitration with AT&T
Even if Starling is not subject to the arbitration provision in the Consumer Service
Agreement, AT&T contends, the Court should exercise its discretion to stay this matter pending
the resolution of its arbitration proceeding against Pinn. In AT&T’s view, the question whether
Starling gave her “prior express consent” to receive prerecorded calls from AT&T or its agents
within the meaning of the TCPA, 47 U.S.C. § 227(b)(1)(A), is “inextricably intertwined” with the

conspiracy allegations that will be addressed in the arbitration. ECF 65, at 11. Starling opposes the
request, contending that because she is not a party to the arbitration, any award fashioned by the
arbitrator could not bind her or directly affect this case.
This Court has inherent authority to “stay litigation of nonarbitrable claims pending the
outcome of an arbitration proceeding.” McCarthy v. Azure, 22 F.3d 351, 361 n.15 (1st Cir. 1994).
The “decision is one left to the district court . . . as a matter of its discretion to control its docket.”

4 AT&T’s assertion that Starling and Pinn have previously filed TCPA actions does not affect
the analysis. See ECF 87, ¶¶ 4-5. AT&T has not challenged Starling’s standing to sue, and the
Court does not view Starling’s prior efforts to vindicate a federal statutory right as direct evidence
of her knowing exploitation of Pinn’s Consumer Service Agreement with AT&T.
Moses H. Cone, 460 U.S. at 20 n.23. The court may consider, among other factors, whether judicial
economy will be promoted by a stay, whether resolution of an issue in arbitration may have a
preclusive or evidentiary effect in the federal litigation, and whether the same parties to the
litigation are parties to the arbitration. See, e.g., Nat’l Ass’n of Gov’t Emps., Inc. v. Nat’l

Emergency Med. Servs. Ass’n, Inc., No. 13-cv-10854-JLT, 2013 WL 12328629, at *1 (D. Mass.
July 25, 2013); Bowlby v. Carter Manufacturing Corp., 138 F. Supp. 2d 182, 188-89 (D. Mass.
2001); Cannavo v. Enter. Messaging Servs., Inc., 982 F. Supp. 54, 60 (D. Mass. 1997).
The balance of factors cuts against AT&T’s request for a stay. Starling is correct that
because she is not a party to the arbitration, any award that purported to bind her would likely
exceed the arbitrator’s authority. See, e.g., Comedy Club, Inc. v. Improv West Assocs., 553 F.3d
1277, 1287-88 (9th Cir. 2009); Nationwide Mut. Ins. Co. v. Home Ins. Co., 330 F.3d 843, 846-47
(6th Cir. 2003); Plymouth-Carver Reg’l School Dist. v. J. Farmer & Co., Inc., 407 Mass. 1006,
1007 (1990). AT&T does not contend that findings made by the arbitrator will have preclusive
effect in this litigation, nor does it otherwise elucidate how, from an evidentiary perspective, the

arbitration could directly affect this case. Its argument rests primarily on its interest in avoiding
duplicative concurrent proceedings. Although the discovery in the arbitration may overlap with
the discovery in this proceeding, the possible duplication of discovery efforts does not here
outweigh the interest of the Court in adjudicating a case properly before it. That is especially so
where, contrary to AT&T’s argument, “lack of consent is not an element of [Starling’s] claim”;
rather, consent is “an affirmative defense” that AT&T “has the burden to prove.” Breda, 934 F.3d
at 4 n.4. The issue is not, therefore, part of the core of Starling’s case. See A.D., 885 F.3d at 1065.
Where this Court has jurisdiction over Starling’s TCPA claim and where Starling is not a
party to the arbitration agreement between AT&T and Pinn, the Court declines to exercise its
discretion to halt the progress of this litigation. AT&T’s motion to stay is denied.
II. Starling’s Motion for a Preliminary Injunction
AT&T’s initiation of arbitration against Starling prompted Starling to move for a
temporary restraining order or preliminary injunction that would bar AT&T from subjecting her

to arbitration. The parties support and oppose these motions by incorporating the same arguments
made in support of and opposition to AT&T’s motion to stay.
The First Circuit has explained that because “the power to enjoin an arbitration is ‘the
concomitant of the power to compel arbitration,’ . . . the same provision of the FAA, 9 U.S.C. § 4,
authorizes both types of orders.” PCS 2000 LP v. Romulus Telecommunications, Inc., 148 F.3d 32,
35 (1st Cir. 1998) (quoting Societe Generale de Surveillance, S.A. v. Raytheon European Mgmt.
& Sys. Co., 643 F.2d 863, 868 (1st Cir. 1981)). Applying the standard applicable to a motion to
compel arbitration under Section 4 of the FAA, see supra, n.2, the Court has determined that
Starling is not a signatory to the arbitration provision in the Consumer Service Agreement and is
not bound as a nonsignatory to that provision under a theory of equitable estoppel. AT&T does not

claim that there exists any other basis for subjecting Starling to the arbitration provision or the
arbitration itself. Accordingly, an injunction barring AT&T from further subjecting Starling to
arbitration is warranted and authorized by Section 4 of the FAA, 9 U.S.C. § 4, alone. See PCS
2000 LP, 148 F.3d at 35; Societe Generale de Surveillance, 643 F.2d at 868.
Nevertheless, the parties address Starling’s request for a preliminary injunction by
reference to the traditional four-part framework for preliminary injunctive relief. Under that
framework, a party seeking a preliminary injunction must establish that (1) she is likely to succeed
on the merits; (2) she is likely to suffer irreparable harm in the absence of preliminary relief; (3) the
balance of equities tips in her favor; and (4) an injunction serves the public interest. See Winter v.
Nat. Res. Def. Council, Inc., 555 U.S. 7, 20 (2008). “The movant’s likelihood of success on the
merits weighs most heavily in the preliminary injunction calculus.” Ryan v. U.S. Immigration &
Customs Enforcement, 974 F.3d 9, 18 (1st Cir. 2020). In the interest of completeness, the Court
will also consider Starling’s motion for a preliminary injunction under this standard.

First, for the reasons already discussed, Starling has a likelihood of success on the merits
of her assertion that the arbitration agreement between Pinn and AT&T does not bind her. She is
not a signatory to that agreement, she is not subject to the agreement as a nonsignatory under an
agency theory or a theory of equitable estoppel, and AT&T does not contend that she is subject to
the agreement as a nonsignatory under any other theory. The parties do not suggest that the
likelihood-of-success analysis should extend any further than the question whether Starling is
bound by the arbitration clause in the Consumer Service Agreement—to, for example, the question
whether Starling is likely to succeed on the merits of her TCPA claim. The limited scope of the
inquiry is consistent with the First Circuit’s holding that Section 4 of the FAA authorizes courts to
enjoin pending arbitrations. See PCS 2000 LP, 148 F.3d at 35. And “the FAA’s dual goals of

respecting private agreements and providing a mechanism for the swift resolution of disputes”
over arbitrability would be best served by confining the likelihood-of-success analysis to the
question of arbitrability. Air-Con, 21 F.4th at 175.
Second, Starling will likely suffer irreparable harm if AT&T persists in seeking to force
her to arbitrate even though she did not agree to arbitration. As the Second Circuit has explained,
“[b]eing forced to arbitrate a claim one did not agree to arbitrate constitutes an irreparable harm
for which there is no adequate remedy at law.” UBS Sec., LLC v. Voegeli, 405 F. App’x 550, 552
(2d Cir. 2011) (citing Merrill Lynch Inv. Managers v. Optibase, Ltd., 337 F.3d 125, 129 (2d Cir.
2003) (per curiam)). The Eighth Circuit similarly observed that, where courts have found non-
arbitrable disputes, they “uniformly hold that the party urging arbitration may be enjoined from
pursuing what would now be a futile arbitration, even if the threatened irreparable injury to the
other party is only the cost of defending the arbitration and having the court set aside any
unfavorable award.” McLaughlin Gormley King Co. v. Terminix International Co., L.P., 105 F.3d

1192, 1194 (8th Cir. 1997); see also, e.g., Vicor Corp. v. FII USA, Inc., No. 24-cv-10060-LTS,
2024 WL 532612, at *2 (D. Mass. Jan. 19, 2024) (forcing a party to arbitrate a dispute that it did
not agree to arbitrate constitutes irreparable harm); AT&T Mobility LLC v. Princi, No. 11-cv-
11448-RWZ, 2011 WL 6012945, at *1 (D. Mass. Dec. 2, 2011) (same); Chicago Sch. Reform Bd.
of Trustees v. Diversified Pharm. Servs., Inc., 40 F. Supp. 2d 987, 996 (N.D. Ill. 1999) (“Forcing
a party to arbitrate a matter that the party never agreed to arbitrate, regardless of the final result
through arbitration or judicial review, unalterably deprives the party of its right to select the forum
in which it wishes to resolve disputes.”).
The Court recognizes that the First Circuit has not expressly adopted this position and has
stated, as emphasized by AT&T, that “courts have ordinarily not deemed litigation expense to be

substantial and irreparable injury warranting an injunction.” Tejidos de Coamo, Inc. v. Int’l Ladies’
Garment Workers’ Union, 22 F.3d 8, 14 (1st Cir. 1994). But Tejidos does not stand for the broad
proposition that being improperly subjected to arbitration can never constitute irreparable harm.
Tejidos involved a stay of arbitration—effectively, an injunction—entered under Section 7 of the
Norris-LaGuardia Act, 29 U.S.C. § 107. 22 F.3d at 13. That statute originates from “a unique
historical experience” that prompted Congress “to curb the use of federal court injunctions in cases
‘involving or growing out of a labor dispute.’” Id. at 11, 15 (quoting 29 U.S.C. § 107). In light of
that history, Section 7 imposes more “stringent requirements” for enjoining arbitrations in
connection with labor disputes than does the ordinary four-part framework for considering motions
for preliminary injunctive relief. Id. at 11. The First Circuit’s observations about irreparable harm
in Tejidos are qualified by the court’s recognition that “[u]nder ordinary standards for injunctive
relief, irreparable injury is nominally required but courts are often generous where the
complainant’s claim on the merits is very strong or unanswerable. Under section 7, however, there

is no such generosity.” Id. at 15; see Vaqueria Tres Monjitas, Inc. v. Irizarry, 587 F.3d 464, 485
(1st Cir. 2009) (“[T]he measure of irreparable harm is not a rigid one; it has been referred to as a
sliding scale, working in conjunction with a moving party’s likelihood of success on the merits.”).
Here, where Starling has a strong likelihood of success on the merits of her assertion that she is
not bound by her sister’s arbitration agreement with AT&T, the Court concludes that the time,
energy, and expenses associated with defending an invalid arbitration constitute irreparable injury.
The balance of hardships and public interest factors also favor Starling. AT&T will not
suffer hardship from being prohibited from forcing Starling to arbitrate because she is neither a
party to the arbitration agreement between AT&T and her sister nor otherwise bound by that
agreement. The public interest will further be served by preventing AT&T from requiring Starling

to arbitrate this dispute. As the First Circuit has observed, “a ‘basic precept’ underlying the FAA
is that ‘arbitration is a matter of consent, not coercion.’” Ouadani v. TF Final Mile LLC, 876 F.3d
31, 36 (1st Cir. 2017) (quoting Stolt-Nielsen S.A. v. AnimalFeeds Int’l Corp., 559 U.S. 662, 681
(2010)). The FAA’s general policy favoring arbitration would not be served here, where Starling
did not enter into an agreement with AT&T to arbitrate her claims. See Morgan Keegan & Co. v.
Louise Silverman Tr., No. CIV. JFM-11-2533, 2012 WL 113400, at *6 (D. Md. Jan. 12, 2012),
aff’d sub nom. Morgan Keegan & Co. v. Silverman, 706 F.3d 562 (4th Cir. 2013) (“[F]orcing
parties to arbitrate when they did not agree to arbitrate disincentivizes arbitration and lowers the
public’s confidence in arbitration as an avenue for dispute resolution.”); Berthel Fisher & Co. Fin.
Servs. v. Larmon, No. CIV. 11-889 ADM/JSM, 2011 WL 3294682, at *8 (D. Minn. Aug. 1, 2011),
aff’d, 695 F.3d 749 (8th Cir. 2012) (“Public confidence in arbitration would be undermined if a
party could be compelled to arbitrate without its consent.”).
Since all four factors favor preliminary injunctive relief, Starling’s motion for a preliminary

injunction is granted, and AT&T is enjoined from pursuing arbitration against Starling based on
the arbitration agreement between AT&T and Pinn.
CONCLUSION AND ORDER
For the foregoing reasons, AT&T’s motion to stay is DENIED. Starling’s motion for a
preliminary injunction is GRANTED. AT&T is hereby ENJOINED from pursuing arbitration
against Starling based on the arbitration clause set forth in § 1.3.2.1 of the Consumer Service
Agreement between AT&T and Pinn that became effective December 1, 2022, or § 13 of the Terms
of Service Agreement between AT&T and Pinn that became effective October 18, 2019. Starling’s
motion for a temporary restraining order is DENIED as moot. Starling’s request that the Court
impose sanctions on AT&T is DENIED.

SO ORDERED.
/s/ Julia E. Kobick
United States District Judge

Dated: March 25, 2024

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Source: Frix Law Library, https://www.frixlaw.com/law-library/cases/10201899. Public record. Not legal advice.