# Sampson Jr v. United Services Automobile Association

> District Court, W.D. Louisiana · May 3, 2022

URL: https://www.frixlaw.com/law-library/cases/10194897

## Case

- **Court:** District Court, W.D. Louisiana
- **Decided:** May 3, 2022
- **Opinion:** 100trialcourt
- **Cited by:** 0 later opinions in the Frix Law Library

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## Opinion text

UNITED STATES DISTRICT COURT
WESTERN DISTRICT OF LOUISIANA
LAFAYETTE DIVISION

ARTHUR SAMPSON JR ET AL CASE NO. 6:19-CV-00896

VERSUS JUDGE JAMES D. CAIN, JR.

UNITED SERVICES AUTOMOBILE MAGISTRATE JUDGE CAROL B.
ASSOCIATION WHITEHURST

MEMORANDUM RULING

Before the Court is a “Motion for Class Certification (Filed Under Seal)” (Doc. 94)
by Plaintiffs, Arthur Sampson, Jr. and Lovely M. Feagins, individually and on behalf of
others similarly situated. Plaintiffs move the Court for certification of the instant lawsuit
as a class action pursuant to Federal Rule of Civil Procedure 23(b)(3) on behalf of the
following class:
All persons insured by USAA and USAA General Indemnity Company
who have made a claim for first party total loss, which claim USAA and
USAA General Indemnity Company evaluated using CCC, or a
predecessor product from August 15, 2010 to the present date and whose
CCC Base Value was less than the NADA Fully Adjusted Value (“Clean
Retail”).

Plaintiffs further move that Arthur Sampson, Jr. and Lovely M. Feagins be
appointed as representatives for the above-defined class and that the following attorneys
be appointed to serve as class counsel for the above-defined class;
1. J.R. Whaley
2. Kenneth D. St. Pe
3. Stephen B. Murray, Jr.
4. Kenneth W. DeJean
The Court held oral arguments on April 27, 2022, concerning the Motion for Class
Certification.
BACKGROUND

This lawsuit is one of several pending in United States district courts, challenging
the valuation systems used by car insurers to determine cash value of vehicles on total loss
claims. Plaintiffs in this matter are two Louisiana residents who had insurance policies
through USAA. Under the terms of these policies, USAA agreed to pay the owner the
actual cash value (“ACV”) of the insured vehicle upon the occurrence of a total loss. To

determine the ACV, USAA used a valuation product known as the CCC One Market
Valuation Report (“CCC”), which was developed by CCC Information Services, Inc. and
sold to USAA and other insurance companies.1
Plaintiff Sampson filed a claim under his collision coverage, after his 2012 Mazda
6 Sport was damaged in an accident occurring on or about February 8, 2017.2 Under the

CCC valuation report, USAA determined that his vehicle had a base value of $6,643.00
and adjusted value of $5,999.00.3 Plaintiff Feagin’s valuation under the CCC valuation
report was $12,651.00.4
Plaintiffs allege, the National Automobile Dealers Association Appraisal
(“NADA”) Guides suggest “clean retail” values of $6,725.00 and $13,775.00 for their

vehicles, respectively, after adjustments “for mileage and options.”5

1 Doc. 1, ¶¶ 7–13.
2 Id. at ¶¶ 7–8, 18.
3 Id.
4 Plaintiffs’ exhibit 20.
5 Id. at ¶¶ 26–27.
Plaintiffs challenged the CCC valuation reports by filing suit in this Court on July
12, 2019. They allege that the CCC valuation system undervalued their vehicles by
unjustifiably applying certain condition adjustments, and that USAA’s intentional failure

to fully compensate Plaintiffs for the loss of their vehicles amounts to a bad faith breach of
contract.6 They also maintain that USAA violated the Louisiana Insurance Code by using
the CCC valuation system because it is not one of the methods under Louisiana Revised
Statute 22:1892(B)(5), and violated its duty of good faith and fair dealing under Louisiana
Revised Statute § 22:1973.7 Plaintiffs seek certification on behalf of USAA policyholders

who have been similarly undercompensated based on the use of CCC One Market
Valuation Reports.8
PLAINTIFFS’ DAMAGES MODEL
Plaintiffs maintain that once the “common question” is answered affirmatively as to
whether CCC’s valuation method violates the statute, individual questions of damages for

each class member can be resolved with a formula using the data electronically maintained
by USAA. The damages as to each class member who was paid less than what the statute
mandates would be the difference paid to insured by CCC and what a system, like NADA,
that complies with § 22:1895, would pay.
To the extent that loss vehicle conditioning is allowed under Louisiana law,

Plaintiffs have agreed to not challenge those determinations and propose that the condition
adjustments contained in the CCC reports be applied to the NADA clean retail value. As

6 Id. at ¶¶ 25–27, 30–39.
7 Id. at ¶¶ 40–49.
8 Id. at ¶¶ 50–60.
previously noted, Plaintiffs argue that § 22:1892(B)(5)(b) allows the retail value from a
generally recognized used motor vehicle industry source to be adjusted only if the insured
demonstrates that the loss vehicle industry condition warrants a higher value. Plaintiffs

assert that the common question is whether this provision means that Plaintiffs need not
adjust NADA retail values for condition. If Plaintiffs prevail, the issue of conditioning
would be moot. However, if Plaintiffs do not prevail, meaning the Court determines that
NADA values should be adjusted for condition, then the loss vehicle condition adjustments
based on the USAA appraisers’ inspections may be used to adjust NADA values.

Plaintiff notes that this Court has already approved this method in Shields v. State
Farm Mutual Automobile Insurance Company, Civil Action 2:19-1359, which has been
approved by the United States Fifth Circuit Court of Appeals in Slade, supra.
CLASS CERTIFICATION STANDARD

“The class action is ‘an exception to the usual rule that litigation is conducted by
and on behalf of the individual named parties only.’” Comcast Corp. v. Behrend, 569 U.S.
27, 33 (2013) (quoting California v. Yamasaki, 442 U.S. 682, 700–01 (1979)). “The class
action is a nontraditional litigation procedure permitting a representative with typical
claims to sue or defend on behalf of, and stand in judgment for, a class of similarly situated
persons when the question is one of common or general interest to persons so numerous as

to make impracticable to bring them all before the court.” Ford v. Murphy Oil U.S.A., Inc.,
703 So.2d 542, 544 (La. 9/9/97), reh’g granted in part, 710 So.2d 235 (La. 10/10/97). “The
purpose and intent of class action procedure is to adjudicate and obtain res judicata effect
on all common issues applicable not only to the representatives who bring that action, but
to all others who are ‘similarly situated,’ provided they are given adequate notice … and
do not timely exercise the option of exclusion.” Id. “The only issue to be considered by the
trial court when ruling on certification, . . . is whether the case at bar is one in which the

procedural device is appropriate,” and in doing so, “the court is not concerned with whether
the plaintiffs have stated a cause of action or the likelihood they ultimately will prevail on
the merits, but whether the statutory requirements have been met.” Baker v. PHC-Minden,
L.P., 167 So.3d 528, 537 (La. 5/5/15) (citing Eisen v. Carlisle and Jacquelin, 417 U.S. 156,
94 S.Ct. 2140 (1974)).

The party seeking class certification bears the burden of establishing that it is
appropriate under the requirements of Federal Rule of Civil Procedure 23, by a
preponderance of the evidence. O’Sullivan v. Countrywide Home Loans, Inc., 319 F.3d
732, 737–38 (5th Cir. 2003). To this end the district court must “conduct a rigorous analysis
of the Rule 23 prerequisites before certifying a class.” Id. (internal quotations omitted) At

issue here are the four requirements set forth under Rule 23(a) (numerosity, commonality,
typicality, and adequacy of representation) as well as Rule 23(b)(3)’s requirement that
common questions predominate over individual ones.
LAW AND ANALYSIS
Class determinations “[f]requently . . . entail some overlap with the merits of the

plaintiff’s underlying claim.” Wal-Mart Stores, Inc. v. Dukes, 564 U.S. 338, 351 (2011).
Here, Plaintiff seeks certification on two claims: breach of insurance contract and penalties
under Louisiana Revised Statute § 22:1973. Both claims relate to the provisions of
Louisiana Revised Statute § 22:1892 outlining acceptable methods for calculating actual
cash value (“ACV”) of a totaled vehicle:
When an insurance policy provides for the adjustment and settlement of first-
party motor vehicle total losses on the basis of actual cash value or
replacement with another of like kind and quality, and the insurer elects a
cash settlement based on the actual cost to purchase a comparable motor
vehicle, such costs shall be derived by using one of the following:

(a) A fair market value survey conducted using qualified retail
automobile dealers in the local market area as resources. If there are
no dealers in the local market area, the nearest reasonable market can
be used.

(b) The retail cost as determined from a generally recognized used motor
vehicle industry source; such as, an electronic database, if the
valuation documents generated by the database are provided to the
first-party claimant, or a guidebook that is available to the general
public. If the insured demonstrates, by presenting two independent
appraisals, based on measurable and discernable factors, including the
vehicle’s preloss condition, that the vehicle would have a higher cash
value in the local market area than the value reflected in the source’s
database or the guidebook, the local market value shall be used in
determining the actual cash value.

(c) A qualified expert appraiser selected and agreed upon by the insured
and insurer. The appraiser shall produce a written nonbinding
appraisal establishing the actual cash value of the vehicle’s preloss
condition.

(d) For the purposes of this Paragraph, local market area shall mean a
reasonable distance surrounding the area where a motor vehicle is
principally garaged, or the usual location of the motor vehicle covered
by the policy.

La. Rev. Stat. 22:1892(B)(5).
Additionally, Louisiana Revised Statute 22:1973 imposes on insurers a duty of good
faith and fair dealing with a penalty “in an amount not to exceed two times the damages
sustained or five thousand dollars, whichever is greater.” La. Rev. Stat. § 22:1973(A), (C).
It outlines several acts that, “if knowingly committed or performed by an insurer,”
constitute a breach of this duty. Id. at § 22:1973(B). These include “[f]ailing to pay the

amount of any claim due . . . within sixty days after receipt of satisfactory proof of loss
from the claimant when such failure is arbitrary, capricious, or without probable cause.”
Id. at § 22:1973(B)(5).
The CCC One Market Valuation System
USAA equates the CCC adjusted vehicle value as ACV. The CCC one Market

Value Report methodology employs a “four step” process9 as follows:
Step 1 Identify the loss vehicles by VIN, year, make, model, trim, level, body style,
and engine size.10

Step 2 Configure the loss vehicle using information from the insure regarding
equipment, packages, mileage, condition, and refurbishments of the loss
vehicle.11

Step 3 CCC product identifies and adjusts comparable vehicles using searches for
comparable vehicles in various databases, searching in concentric circles,
stating in a 50-mile radius and increasing in 50-mile concentric circles until
at least two (2) vehicles are found.12 CCC removes “outlier” vehicles on the
high and low price ends, based on an internal proprietary algorithm.13

Step 4 Adjust for differences in configurations (package, trim, options) between the
loss vehicle and the comparables14 using CCC’s proprietary algorithm based
on survey data obtained from a third party, Maritz.15

9 Plaintiffs’ exhibit 2, John Gintvainis deposition, p. 82:10–84:12.
10 Id. 16:9.
11 Id. p. 16:18.
12 Id. p. 17:10.
13 Id. p. 44:25–45:13.
14 Id. p. 49:3.
15 Id. p. 28:14.
Maritz survey
Adjustments based on the Maritz survey are applied regionally, not locally.16 In
other words, they do not come from “local dealers’ listing the comparable vehicles. CCC

also adjusts the comparable vehicles for mileage, using an algorithm based on the Maritz
survey.17 CCC applies a condition adjustment to the comparable vehicles (the Comparable
Vehicle Condition Adjustment), which purports to set that comparable vehicle to a
common condition baseline.18 Based on the Maritz survey, the dealer derived comparables
are adjusted downward to equate their condition to a baseline of “good” (“average private

party”) condition.19
For example, Sampson’s comparables were reduced $894 and Feagins’ comparables
were reduced $768 from their list price.20 Plaintiffs allege that the Comparable Vehicle
Condition Adjustment is not compliant with Louisiana Revised Statute 22:1892B(5)(b)
because it drives the comparables’ “adjusted value” down. Plaintiffs contend that by

adjusting retail prices to make them equivalent to “private party sale”, the system failed to
provide “retail cost” as required by the statute.
Further loss vehicle condition adjustments
Once all of the comparables have been “adjusted” for vehicle configuration, mileage
and baseline condition, the adjusted vehicle values are given a weighted average, using a

proprietary algorithm to produce the CCC Base vehicle value. CCC then adjusts the CCC

16 Id. p. 39:8.
17 Id. p. 56:24.
18 Id. p. 59:22–60:6.
19 Id. p. 61:25–62.
20 Plaintiffs’ exhibit 19, Arthur Samson CCC report; Plaintiffs’ exhibit 20, Lovely Feagins’ CCC report.
Base vehicle value according to the specific condition of the loss vehicle, as compared to
a vehicle in “good” or “average private party condition.” The CCC Base vehicle value is
adjusted upward or downward depending on whether the loss vehicle is in better or worse

condition than “good” or “private party condition.” The condition of the loss vehicle is
scaled as either fair, good, very good, or excellent;21 once scaled, CCC adjusts the dollar
value either positively or negatively using an algorithm proprietary to CCC, based off
Maritz survey results.22
In addition to the loss vehicle condition adjustment, if the adjuster finds the loss

vehicle has prior damages, the Base vehicle value will be further reduced by the cost to
repair the prior damage. The lost vehicle condition adjustment and unrelated prior damage
is Step four which yields the Adjusted Vehicle Value. Both Sampson’s and Feagins’
vehicles were found to be in “good” condition resulting in no loss vehicle condition
adjustment.23

CCC system valuations versus “generally recognized used motor vehicle industry source”
Plaintiffs contend that in the vast majority of cases, the CCC system valuation
provides substantially lower valuations than that of a “generally recognized used motor
vehicle industry source,” such as NADA. For example, Feagins’ evaluation under the CCC
One Market Valuation Report was $12,651,24 whereas the NADA clean retail value for the

21 Plaintiffs’ exhibit 2, Gintvainis deposition, pp. 24:8–11 and 25:7–10.
22 Id. pp. 31:8–11; 46:21–24; 32:15–33:10.
23 Plaintiffs’ exhibit 19, Sampson CCC report, p. 6; Plaintiffs’ exhibit 20 Feagins CCC report, p. 6.
24 Plaintiffs’ exhibit 20.
vehicle was $13,775.25 Sampson’s evaluation under the CCC One Market Valuation
Report was $5,99926, whereas the NADA clean retail value was $6,725.27
Ascertainability

“The existence of an ascertainable class of persons to be represented by the proposed
class representative is an implied prerequisite of Federal Rule of Civil Procedure 23.” John
v. Nat’l Fire & Cas. Co., 501 F.3d 443,445 (5th Cir. 2007). “An identifiable class exists if
its members can be ascertained by reference to objective criteria.” Manual for Complex
Litigation (Fourth) § 21.222 (2018). Plaintiffs bear the burden and cost of identifying class

members. See Oppenheimer Fund, Inc. v. Sanders, 437 U.S. 340, 356 (1978).
Plaintiffs maintain that class members are ascertainable by reference to USAA’s
and CCC’s claim records, and the information necessary to identify class members is
available in a searchable database. In addition, information needed to determine who is
entitled to damages is either contained in searchable databases, or by administrative means

using information contained in computer records. Plaintiffs remark that the Fifth Circuit
has approved similar processes in both Mitchell v. State Farm Fire Cas. Co., 954 F.3d 700
(5th Cir. 2020) and Slade v. Progressive Security Insurance Company, 2014 WL 6484588
(W.D. La. Oct. 31, 2014).
USAA maintains that the data necessary to identify class members is not readily

available. USAA asserts that it does not maintain CCC Base Values of condition
adjustments as Plaintiffs suggest. However, USAA’s corporate representative explained

25 Plaintiffs’ exhibit 22.
26Applying Sampson’s loss vehicle adjustment for $464 of prior damages still resulted in a $262 lower valuation.
27 Plaintiffs’ exhibits 19 and 23.
that even though it would be costly, it might be able to create a new process that would
extract the appropriate data points from each class member’s .pdf CCC’s report.28
USAA also maintains that it does not maintain NADA historical values for USAA

total loss claims, and it is uncertain as to whether a spreadsheet could be generated from
CCC’s database.29 The NADA value is only stored as to an individual insured’s loss.30
USAA also challenges Plaintiffs’ suggestion that the NADA values could be
procured manually through a NADA subscription service. Defendants remark that it took
Plaintiffs’ expert Nicole Zakowicz four minutes per vehicle to generate a report of 105

sample claims based on the date of loss, VIN, and region listed in the insured’s unique
CCC report.31 Hence, USAA suggests that using Plaintiffs’ estimate of 20,000 class
members, it would take 166.7 eight-hour days to procure NADA values for the entire class.
USAA remarks that the VIN-based values available from NADA’s subscription
service do not consider the same set of potential options when determining vehicle values,

thus creating more individualized litigable issues. USAA notes that Plaintiffs’ expert Ms.
Zakowicz could not determine from the CCC Report which particular NADA options
should or should not have been selected.32
The Court has reviewed Ms. Zakowicz’s deposition and notes that she testified that
out of 105 vehicles, she was able to pull from the NADA subscription service, 100 vehicles

which included the options. However, as to the vehicles that were pulled from NADA

28 Plaintiffs’ exhibit 1, David Penn deposition, pp. 21:3–8, 22:15–19, 34:4–35:1.
29 Plaintiffs’ exhibit 2, John Gintvainis deposition pp. 87:19–25.
30 Id. at 88:10–18.
31 Plaintiffs’ exhibit 26, Nicole Zakowicz deposition, pp. 152:14–153:6.
32 Id. at pp. 179:1–187:6.
using the make, model and year, as opposed to the VIN#, Ms. Zakowicz was uncertain as
to whether the CCC report would contain all of the information necessary to select the
applicable option for the NADA manual system.33 The Court finds that Defendant’s

concerns would not preclude Plaintiffs’ from adequately defining the class. Furthermore,
the Plaintiffs will bear the cost of identifying class members, and Ms. Zakowicz testified
that she was able to obtain all necessary data to create the relevant spreadsheet.34
Numerosity
“To satisfy his burden with respect to this prerequisite, a plaintiff must ordinarily

demonstrate some evidence or reasonable estimate of the number of purported class
members.” Zeidman v. J. Ray McDermott & Co., 651 F.2d 1030, 1038 (5th Cir. 1981).
The focus under Rule 23(a) is “whether joinder of all members is practicable in view of the
numerosity of the class and all other relevant factors.” Id. at 1038. (quoting Phillips v. Joint
Legislative Comm., 637 F.2d 1014, 1022 (5th Cir 1981). Relevant factors to consider in

deciding whether joinder is impracticable include the geographical dispersion of the class,
the ease with which class members may be identified, the nature of the action, and the size
of each plaintiff’s claim. See Mullen v. Treasure Chest Casino, LLC, 186 F.3d 620, 624
(5th Cir. 1999).
Plaintiffs argue that the class is too numerous to be joined. Plaintiffs remark that

based on discovery responses by USAA, there are over 10,000 insureds in Louisiana with
total loss claims evaluated with CCC for the USAA General Indemnity Company, and a

33 Id. p. 186.
34 Id. p. 161:8–18.
similar search and spreadsheet can be created for the USAA entity, which Plaintiffs believe
will have about the same amount. Defendants do not challenge the numerosity and
therefore the Court finds that this requirement has been met.

Commonality
Rule 23(a)(2) requires that there be “questions of law or fact common to the class.”
Plaintiffs maintain that they can demonstrate by common proof that USAA violated the
requirements of Louisiana Revised Statute § 22:1892. Plaintiffs assert several theories as
to why the CCC valuation method violates § 22:1892.

Plaintiffs allege that total loss payments calculated by CCC are not derived from
“[a] fair market value survey conducted using qualified retail automobile dealers in the
local market area as resources,” as required by Louisiana Revised Statute §
22:1892(B)(5)(a). “Local market area shall mean a reasonable distance surrounding the
area where a motor vehicle is garaged, or the usual location of the vehicle covered by the

policy.” Louisiana Revised Statute § 22:1892(B)(5)(d).
Plaintiffs argue that expanding the search area concentrically for comparables does
not satisfy the statute because values are being considered outside the local market area.
More importantly, Plaintiffs argue that CCC’s various proprietary algorithms which drive
adjustments for the mileage, base-line condition, and options are based on nonlocal data

and are completely unrelated to the comparables found in the search. Plaintiffs remark that
CCC did not use the “qualified retail automobile dealers in the local market area” as its
“resources” for the data used to develop the proprietary algorithms it used to reduce the
comparable vehicle values obtained from its selective sample of comparables.
Next, Plaintiffs argue that CCC’S valuation method does not comply with the
alternative means of valuation provided by Louisiana R.S. § 22:1892(B)(5)(b) because it
does not provide the “retail cost as determined from a generally recognized used motor

vehicle industry source, such as, an electronic database,” nor are the valuation documents
generated by the database or a guidebook provided to the first-party claimant or the general
public. In other words, CCC is not a “generally recognized used motor vehicle industry
source” because consumers do not have access to the program as a source. Furthermore,
the valuation documents generated by the database, and the CCC calculations regarding

mileage, options, condition adjustments and unrelated prior damage are not provided to the
first party claimant as required by Louisiana Revised Statute § 22:18920(B)(5)(b).
Alternatively, Plaintiffs maintain that the CCC valuation violates the statute
because Louisiana Revised Statute 22:1895(B)(5)(b) allows the insured to present two
independent appraisals, and if said appraisals have a higher cash value in the local market

area than the value reflected in CCC source’s database or the guidebook, the local market
value is used in determining the actual cash value.
The Court finds that Plaintiffs has satisfied the common question requirement by
common proof that USAA violated the requirements of Louisiana Revised Statute §
22:1892.

Predominance
For class actions seeking money damages, Rule 23(b)(3) also requires that common
questions “predominate over any questions affecting only individual members,” effectively
superseding the commonality requirement with a “far more demanding” standard. Unger
v. Amedisys Inc., 401 F.3d 316, 320 (5th Cir. 2005) (quoting Amchem Prods., Inc. v.
Windsor, 521 U.S. 591, 623–24 (1997)). The predominance element requires the court to
consider “how a trial on the merits would be conducted if a class were certified,” including

“identifying the substantive issues that will control the outcome, assessing which issues
will predominate, and then determining whether the issues are common to the class.”
Madison v. Chalmette Refining, LLC, 637 F.3d 551, 555 (5th Cir. 2011) (internal quotations
omitted). The goal of this process is to “prevent[] the class from degenerating into a series
of individual trials.” Id.

As the Fifth Circuit recently emphasized, a need to calculate damages on an
individual basis will not necessarily preclude class certification. Mitchell, 954 F.3d at 710–
11 (5th Cir. 2020). The issue turns on whether the damages of each plaintiff can be
determined by mathematical or formulaic calculation. Id. Where the claims “focus almost
entirely on facts and issues specific to individuals rather than the class as a whole, the

potential that the class action may degenerate in practice into multiple lawsuits separately
tried renders class treatment inappropriate.” Bell Atl. Corp. v. AT&T Corp., 339 F.3d 294,
307 (5th Cir. 2003) (cleaned up).
Plaintiffs argue that the issues common to the class overwhelmingly predominate
over any purported individual issues contemplated because the transactions at issue are

uniform in all pertinent respects. Plaintiffs assert that the Court will resolve the issues in
the case by uniformly applying objective computer data.
USAA argues that individual inquiries would be required to determine which class
members were actually underpaid. USAA remarks that the actual value of a total loss
vehicle is not equal to its NADA Clean Retail Value because NADA does not purport to
offer specific valuations for specific vehicles. See Gauthreaux v. USAA Cas. Co., 2001 WL
65573, at *4 (E.D. La. Jan. 25, 2001). Moreover, NADA values must be adjusted “to reflect

the fact that the typical vehicle is in a condition inferior to the ‘clean’ condition assumed
by the NADA Guide’s Clean Retail value,” In re Nance, 477 B.R. 638 643–44 (Bankr.
E.D. La. 2012) depending on the vehicle’s make, model, model, mileage, trim, options and
condition.
USAA suggests that in order for Plaintiffs to prove that an insured was paid less

than their contract or the statute requires, Plaintiffs must prove with evidence that they
were paid less than the “actual cash value” of their unique vehicle at the time of loss,
accounting for the actual condition of that vehicle. Therefore, according to USAA,
Plaintiffs would have to introduce unique and particularized evidence about the condition
and value of their own vehicle, that it was worth more than they were actually paid, and

USAA would be entitled to present contrary evidence about the value and condition of each
individual vehicle to prove that there was no underpayment.
Plaintiffs suggest that this case is the same as Shields wherein this Court granted
plaintiff’s Motion for Certification after finding that common issues predominate over
individual issues and class action treatment was the superior method for resolving the

claims. In Slade, supra, the court concluded that once the common questions of fact have
been resolved, the remaining issues could be resolved by reference to the defendant’s own
computer data. Specifically, if it is shown that NADA is a generally recognized used motor
vehicle, and the challenged proprietary product (here, CCC) is not, then the determination
of each individual class member’s entitlement will be a matter of comparing the NADA
value (either already contained in the insurer’s data or derived from that data) to the CCC
valuation and finding the difference. If Plaintiffs show that CCC misused its condition

evaluations, adjustments could be made to the valuations in accordance with those findings.
Relying on Slade, and Shields, Plaintiffs maintain that resolution can be achieved by
revising the computerized system to apply the data properly.
USAA argues that the CCC condition adjustments cannot be used to adjust clean
retail values from NADA.35 USAA informs the Court of the differences between the CCC

values and the NADA values. CCC uses list prices from franchise and nonfranchise
dealers, whereas NADA’s values are derived from transaction prices of franchise dealers.
In addition, each company uses different geographic regions to generate their values. Thus,
USAA posits that it cannot be assumed that applying CCC’s condition adjustments to
NADA would provide accurate values for any particular used vehicle.

Plaintiffs maintain that the question of whether NADA is the correct measure of the
value of Plaintiffs’ vehicles is a common merits questions not to be resolved at the class
certification stage.
The focus at this stage is on whether the model, if correct, measures the damages
that are brought on behalf of the class. Comcast v. Behrand, 569 U.S. 27, 133 S.Ct. 1426

(2013). In Slade, the court found that comparing the values reached using the defendant’s
allegedly unlawful model to values reached using NADA, satisfied the Comcast standard.

35 See Defendant’s exhibit C, Tom Ryan Report, p. 5; See Defendant’s exhibit Q, Gintvainis Declaration (“any
comparison between NADA’s values and CCC’s values, or any attempt to link NADA’s values to CCC’s
adjustments, would be like comparing apples and oranges.) Id. ¶ 49.
Likewise, here, USAA’s challenge also involves a merits question not necessary to the
class certification inquiry. Be that as it may, NADA is one lawful method of determining
ACV under § 22:1895(B)(5), and thus provides a lawful measure for determining who

might have suffered economic harm if it is found that USAA’s use of CCC’s proprietary
method to determine ACV was unlawful.
Next, USAA argues that there are individualized inquiries as to each class member
because USAA would be permitted to introduce evidence of other lawful valuation sources
to show that it paid as much or more than legally required. Indeed, Defendant has presented

evidence to show that some insureds included in Plaintiffs’ class definition are unharmed
because they were paid more than a different lawful amount, such as Kelly Blue Book
(“KBB”).36 USAA further challenge class members’ Article III standing who were actually
paid more than a statutorily permissible value (using other guidebooks such as KBB,
Edmonds, Blackbook, Manheim Market Reports, etc.). USAA argues that because they

were paid more than a statutorily permissible value, they have no injury, and thus no
standing.
Plaintiffs note that they have limited the class to those who have suffered damages
under their proposed damage model—the same approach this Court took in Shields.37 In
Shields, this Court excluded individuals who received more based on the Autosource-

derived ACV than they would have under NADA.

36 Defendant’s exhibit 8, Walker Report, ¶ 40.
37 The class is limited to those “whose CCC base Value was less than NADA Fully Adjusted Value.” Doc. 94–1, p.
13, 20.
USAA also argues that there is a conflict between the class members and potential
future total loss victims because many current insureds who suffer a total loss in the future
would receive higher valuations from CCC than from NADA. However, as noted by

Plaintiffs, the class has not sought declaratory relief and future claimants are not members
of the class.
Next, USAA argues that individualized issues relating to USAA’s accord and
satisfaction defense preclude class certification. USAA asserts that of the 105 sample of
claim files produced, several individuals eventually agreed to a settlement with USAA.

USAA suggests that individualized hearings would be required to resolve issues related to
the viability of any affirmative defense asserted. Bauer v. Dean Morris, L.L.P., 2011 WL
3924963, at *7 (E.D. La. Sept. 7, 2011); see also In re Katrina Canal Breaches Consol.
Litig., 258 F.R.D. 128, 137 (E.D. La. 2009).
“Predominance requires a qualitative assessment; it is not bean counting.” Toney v.

Qual. Res., Inc., 323 F.R.D. 567, 586 (N.D. Ill. 2018) (quoting Butler v. Sears, Roebuck &
Co., 727 F.3d 796, 801 (7th Cir. 2013)). Affirmative defenses are relevant to the court’s
predominance inquiry under Rule 23(b)(3), and the predominance of individual issues
under such a defense may defeat certification. E.g., Gene and Gene LLC v. BioPay LLC,
541 F.3d 318, 327 (5th Cir. 2008). At the same time, affirmative defenses are often easy to

resolve and district courts have several tools for managing them. Brown v. Electrolux Home
Prods., Inc., 817 F.3d 1225, 1240–41 (11th Cir. 2016). Accordingly, when “one or more
of the central issues in the action are common to the class and can be said to predominate,
the action may be considered proper under Rule 23(b)(3) even though other important
matters will have to be tried separately, such as damages or
some affirmative defenses peculiar to some individual class members.” Tyson Foods, Inc.
v. Bouaphakeo, 577 U.S. 442, 453–54 (2016) (quoting 7AA C. Wright, A. Miller, & M.

Kane, Federal Practice and Procedure § 1778, pp. 123–124 (3d ed. 2005)).
As noted in Shields, USAA can test the viability of this defense as to each Plaintiff
through limited discovery and USAA can attempt decertification if it uncovers greater
evidence of variation against a sub-class supported by documentary proof of compromise.
The availability of the defense, however, is not enough for the Court to determine that it

overrides the common issues of liability on all claims and injury in the redefined class.
Finally, USAA maintains that individualized damages issues pervade Plaintiffs’
statutory damages claims, noting that statutory damages authorized by Louisiana Revised
Statute § 22:1973 are not “calculated based on amounts due under the insurance contract,”
citing Durio v. Horace Mann Ins. Co., 74 so.3d 1159, 1170 (La. 2011). USAA posits that

because recoverable damages under § 22:1973 stem from the breach of the insurer’s duty
of good faith, the amount of the penalty cannot be resolved on a class-wide basis. Defraites
v. Mut. Auto. Ins. Co., 864 So.2d 254 (La.App. 5 Cir. 2004)
Plaintiffs maintain that the Defraites holding has been rejected by Oubre v.
Louisiana Citizens Fair Plan, 961 So.2d 504, 509 (La.App. 5th Cir. 2010) which held that

“[t]he Defraites case does not stand for the proposition that claims for failure to comply
with statutory obligations to initiate loss adjustment must be assessed on an individual basis
in every situation.” Id. Instead, the court must look to the nature of the claims being asserts.
In Gautreaux v. Louisiana Farm Bureau, 280 So.3d 694, 705, (La.App. 3d Cir. 10/2/19)
writ denied, 296 So.3d 1068 (La. 6/3/2020), applying Dupree v. Lafayette Ins. Co., 51
So.3d 673, 699 (La. 2010), the Louisiana Third Circuit found that claims for penalties for
violations of the express requirements of Louisiana Revised Statute 22:1892B(5), the

identical claims asserted here, are appropriate for class certification.
The Court finds that the question of whether USAA’s use of CCC’s method of
determining ACV of loss vehicles was a violation of its duty to fairly adjust claims under
§ 1892, is a question that can be answered class-wide and thus meets both the commonality
and the predominance requirements.

Typicality and Adequacy
Under Rule 23(a)(3), the named representative’s claims must be typical of those of
the class. This requirement is not demanding and “focuses on the similarity between the
named plaintiff’s legal and remedial theories and the theories of those whom they purport
to represent.” Mullen, 186 F.3d at 625. “When the claims permeate from a similar course

of conduct or transaction and share the same legal theory, factual differences will not defeat
typicality.” Chauvin v. Chevron Oronite Co., LLC, 263 F.R.D. 364, 369 (E.D. La. 2009).
Plaintiff must prove that “the claims or defenses of the representative parties are
typical of the claims of defenses of the class.” Federal Rule of Civil Procedure 23(a)(3).
Typicality, like commonality, serves as a guidepost “for determining whether under the

particular circumstances maintenance of a class action is economical and whether the
named plaintiff’s claim and the class claims are so interrelated that the interests of the class
members will be fairly and adequately protected in their absence.” Dukes, 564 U.S. at 350
n. 5 (2011) (internal quotation marks omitted). The typicality requirement is designed only
to protect absent class members by ensuring that a class representative pursues their
interests. Gen. Tele. Co. of Southwest v. Falcon, 457 U.S. 147, 158 n. 13,102 S.Ct. 2364
(6/14/1982).

Relatedly, the named plaintiff must “fairly and adequately protect the interests of
the class.” Fed. R. Civ. P. 23(a)(4). This inquiry “serves to uncover conflicts of interest
between the named parties and the class they seek to represent.” Amchem Prods., 521 U.S.
at 625. In the Fifth Circuit, adequacy encompasses three separate but related inquiries: (1)
“the zeal and competence of the representative[s’] counsel;” (2) “the willingness and ability

of the representative[s] to take an active role in and control the litigation and to protect the
interests of absentees;” and (3) the risk of “conflicts of interest between the named
plaintiffs and the class they seek to represent.” Feder v. Elec. Data Sys. Corp., 429 F.3d
125, 130 (5th Cir. 2005) (quoting Berger v. Compaq Comput. Corp., 257 F.3d 475, 479–
80 (5th Cir. 2001)).

USAA argues that a portion of the class members would be at a disadvantage
because they received payments above the alleged unlawful allegation, therefore, the class
representatives are not adequate, nor typical, citing Prudhomme v. GEICO, Civ. Action 15-
cv-98 (W.D. La. 12/22/2020). In Prudhomme, one-fifth of the putative class benefited from
GEICO using the CCC value instead of the NADA Clean Retail Value.

USAA specifically challenges Plaintiff, Sampson, because of his unique defense of
accord and satisfaction, which USAA asserts will consume a significant portion of time
and energy at trial without any benefit to other class members. As noted in Shields, a
compromise must be in writing, and signed by both the offeror and an acceptance by the
offeree. Here, as in Shields, there is no clearly expressed written compromise that
acceptance of the payments will extinguish the obligation.
Plaintiffs argue that by limiting the class to those who suffered damages under their

proposed model, any such conflicts have been resolved. Plaintiffs, Feagins and Sampson,
allege the same injury as absent class members because USAA used the CCC system to
value total losses as the basis for its first offer of settlement. Plaintiffs’ claims arise from
their alleged underpayment through USAA’s use of the CCC system, which Plaintiffs
allege violates § 1892.

The Court finds that Plaintiffs, Feagins and Sampson, adequately represent the class
and that their claims are typical of any putative class member.
Superiority
Under Rule 23, the court is also required to find “that a class action is superior to
other available methods for fairly and efficiently adjudicating the controversy.” Fed. R.

Civ. P. 23(b)(3). This inquiry is fact-specific and depends on the circumstances of each
case. Ibe v. Jones, 836 F.3d 516, 529 (5th Cir. 2016). The court looks to the following
factors: “(A) the class members’ interests in individually controlling the prosecution or
defense of separate actions; (B) the extent and nature of any litigation concerning the
controversy already begun by or against class members; (C) the desirability or

undesirability of concentrating the litigation of the claims in the particular forum; and (D)
the likely difficulties in managing a class action.” Fed. R. Civ. P. 23(b)(3).
In evaluating superiority, the court considers the likely difficulties in managing the
case, specifically, “the whole range of practical problems that may render the class action
format inappropriate for a particular suit.” Eisen, 417 U.S. at 164. The most compelling
rationale for finding superiority in a class action is the existence of a negative value suit.
Castano v. Am. Tobacco Co., 84 f.3d 734, 748 (Sth Cir. 1996). “A negative value suit is
one in which the ‘stakes to each member are too slight to repay the cost of the suit.’” Walton

v. Franklin Collection Agency, Inc., 190 F.R.D. 404, 412 (N.D. Miss. 2000) (internal
citation omitted).
Plaintiffs argue that the claims at issue here have a “negative value” (Sampson’s
claims is less than $275 and Feagins’ claim is less than $1,200). USAA has not challenged
the superiority requirement. Accordingly, the Court finds that this requirement has been
met.
CONCLUSION
For the reasons set forth above, the Motion for Class Certification will be
GRANTED.
THUS DONE AND SIGNED in Chambers on this 3rd day of May, 2022.

UNITED STATES DISTRICT JUDGE

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Source: Frix Law Library, https://www.frixlaw.com/law-library/cases/10194897. Public record. Not legal advice.