# Volson v. U S Dept Veteran Affairs

> District Court, W.D. Louisiana · August 17, 2020

URL: https://www.frixlaw.com/law-library/cases/10193773

## Case

- **Court:** District Court, W.D. Louisiana
- **Decided:** August 17, 2020
- **Opinion:** 100trialcourt
- **Cited by:** 0 later opinions in the Frix Law Library

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## Opinion text

UNITED STATES DISTRICT COURT
WESTERN DISTRICT OF LOUISIANA
ALEXANDRIA DIVISION

DESELLE VOLSON CASE NO. 1:18-CV-01633
VERSUS JUDGE DRELL
US DEPT VETERAN AFFAIRS MAGISTRATE JUDGE PEREZ-MONTES

RULING
Before the court is a motion for summary judgment filed by defendant, Robert Wilkie,
Secretary of Veterans Affairs, (“VA”). (Doc. 17). The VA’s motion seeks dismissal of all claims
against it by Deselle Volson (“Volson” or “Plaintiff’), in this suit, based on Plaintiff? s alleged
failure to demonstrate a prima facia case of discrimination. For the reasons expressed below, the
court finds the motion should be GRANTED, dismissing all pending claims with prejudice.
IL. BACKGROUND
Relevant Facts
Plaintiff is a former employee at the VA Medical Center (“VAMC”) in Alexandria,
Louisiana. Plaintiff was hired as a Medical Support Assistant and assigned to the call center, where
she was tasked with fielding patient calls and assisting with appointment scheduling. (Doc. 1 at J
4). As anew hire, Plaintiff was subject to a one-year probationary period beginning from her May
31, 2016 hire date according to 5 C.F.R. § 801. (Doc. 17-2 at Ex. 1; Doc. 28).
Prior to her employment with VAMC, Volson attained a 90% disability rating with the
U.S. Department of Veterans’ Affairs based on a variety of medical diagnoses, including anxiety,
anemia, bipolar disorder, sleep apnea, post-traumatic stress disorder, memory loss, and diabetes.
(Doc. 17-2 at pp. 21-24). During her employment, VA provided Volson several requested
accommodations, including increased break time and comfort measures, documented by her

supervisor Sandra Noel (“Noel”). (Doc. 17-2 at p. 4). Plaintiff's suit alleges that shortly after her
employment she began to experience unprofessional and abusive treatment by coworkers which
she asserts was based on her disabilities. (Doc. 1-1 at § 5).
Plaintiffs 90-day assessment was conducted on August 31, 2016. (Doc. 17-2 at pp. 5-10).
On February 22, 2016, Noel sent out an email instructing all call center personnel in proper
handling of Lake Charles calls and, specifically, the need to schedule appointments for Lake
Charles veterans, rather than simply transferring their call to another facility. (id. at pp. 11-12).
On February 28, 2017, Volson emailed a request to change her work schedule or “tour” as it’s
known at the VA. (Doc. 17-2 at p. 13).
On March 3, 2017, following a complaint from a veteran who was frustrated because of
being transferred several times, a conversation occurred among the call center employees
regarding the proper handling of Lake Charles calls. (id. at pp. 18-21). Immediately after this
impromptu employee meeting, Volson sent an email to Noel asking that Noel
“[p]lease tell Ms. Annie Joseph that Pat Hall is not the Supervisor
of the Call Center. I do not deal with nasty attitude people. If Ms.
Joseph has something to say to the Call Center then she need to e-
mail us or tell Ms. Burkes, so she can let us know.” (Doc. 17-2 at
p. 23).
On March 7, 2017 Noel again sent out her February 22, 2017 email with an additional
reminder about the importance of proper scheduling for Lake Charles veterans. This email
appears to be prompted by a complaint by a veteran received on the same date. (Id. at p. 11).
While the email was sent at 11:52 a.m., Noel received a complaint from the Associate Director
of Activations reporting that Volson violated the express instructions of the email by failing to
schedule an appointment and, instead, simply transferring the call. (Id. at p. 32). Noel received
an additional complaint from an employee at a Natchitoches facility indicating that Volson
transferred a call from a veteran without asking for a name or attempting to schedule an

appointment. (Id. at p. 32). Also on the same date, Plaintiff vistted VAMC’s EEO officer to
gather information about how to file an EEO complaint. (Id. at p. 38).
Noel issued Volson a written counseling on March 9, 2017. (Doc. 17-2 at p.32). Noel.
then sent Volson calendar invitations to meet with her in person on both March 9, 2017 and March
10, 2017; neither of which Volson accepted. (Id. at pp. 40-41). Volson eventually received a
copy of her written counseling in person, in the presence of her union representative on or about
March 15, 2017. During the course of this meeting, Volson confessed that she did not read Noel’s
emails of February or March 7". As a result, Volson was afforded an opportunity to retrain
with an experienced call center employee. (Id. at p. 35). Volson became loud during the
retraining, shouting to her coworkers, “Ms. Noel said we schedule for EVERBODY /sic/ y’all
better be scheduling them.” (Id.).
Plaintiffs employment was terminated effective March 17, 2017. (Doc. 1-1 at 12). In
what VAMC employee Ben Johnson admits was an error caused by his inexperience and poor
attention to detail, a form letter terminating Volson for excessive absences was sent to her on the
date of her termination. (Doc. 23-1). VAMC rescinded this letter and issued Volson a corrected
letter, dated March 29, 2017, in which the reason for Volson’s termination was restated to say that
her termination was based upon her failure to follow supervisor instructions. (Id. at p. 2).
Plaintiff filed a formal EEO discrimination complaint on April 25, 2017, alleging disability
discrimination. (Doc. 1 at J 14). After a hearing before an Administrative Law Judge (“ALJ”), a
decision was issued in favor of the Veterans’ Administration (“VA”) on September 13, 2018. □□□□
at 717). Plaintiff filed suit in this court on December 19, 2018, alleging disability discrimination
by the VA. (id., generally). .

Defendant filed its answer, denying all allegations of discrimination in this matter and asserting
various affirmative defenses. (Doc. 6). Subsequently, VAMC filed the instant motion for summary
judgment, seeking dismissal of all claims. (Doc. 17). The motion is now fully briefed and ripe
for consideration.
Applicable Standard
Summary judgment is appropriate when the evidence shows “that there is no genuine
dispute as to any material fact and that the movant is entitled to judgment as a matter of law.” Fed.
R. Civ. P. 56(a). A fact is considered “material” in the context of the court’s analysis when its
existence or nonexistence affects the outcome of one or more claims under applicable law in the
case. Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248 (1986). A dispute over a material fact
is “genuine” when the evidence would permit a reasonable fact finder to render a verdict in favor
of the nonmoving party. Id.
The moving party bears its burden by supporting its motion with specific portions of
pleadings, depositions, answers to interrogatories, and admissions on file, together with affidavits, □
if any which it believes demonstrate the absence of any genuine issue of material fact in the case.
Celotex Corp. v. Catrett, 477 U.S. 317, 323 (1986) (quoting Anderson, 477 U.S. at 247). A
defendant will meet this burden when it shows a lack of evidence to support plaintiff's claim on
an issue as to which plaintiff will bear the burden of proof at trial and plaintiff is unable, in
response, to produce summary judgment evidence sufficient to sustain a finding in plaintiff’ s favor
on the issue. James v. State Farm Mut. Auto Ins. Co., 743 F.3d 65, 68 (5™ Cir. 2014) (quoting
Kovacic v. Villarreal, 628 F.3d 209, 212 (5" Cir. 2010)).
Examining the admissible evidence before it, the court must accept the evidence of the non-
movant as credible and draw all reasonable inferences in its favor. Anderson, 477, U.S. at 255.
When the parties have both submitted contradictory evidence of one or more facts, a factual

controversy exists. The court will resolve all factual controversies in favor of the nonmoving
party. Little v. Liquid Air Corp., 37 F.3d 1069, 1075 (5™ Cir. 1994) (en banc). Plaintiff may not
create a factual controversy by referring to the unsubstantiated allegations of the pleadings, but, □
rather, must “designate specific facts in the record showing that there is a genuine issue for trial.”
Wallace v. Texas Tech Univ., 80 F.3d 1042, 1047 (5 Cir. 1996). Similarly, Plaintiff may not
satisfy his burden by demonstrating some “metaphysical doubt” as to the material facts via
conclusory allegations or unsubstantiated assertions or by a mere scintilla of evidence. Little, 37
F.3d at 1075 (quoting Matsushita Electric Indus. Co. v. Zenith Radio Corp., 475 U.S. 574, 586
(1986); Hopper v. Frank, 16 F.3d 92 (5" Cir. 1994) and Davis v. Chevron U.S.A., Inc., 14 F.3d
1082 (5" Cir. 1994)).
Il. ANALYSIS
Plaintiff's Disability Discrimination Claim
Plaintiff's suit advances two claims: the first for workplace discrimination based on her
disability and the second for retaliation based on her EEO complaint. We begin with analysis of
Plaintiffs disability discrimination claim.
Plaintiffs complaint cites Title VII of the Civil Rights Act of 1964 and the U.S.
Constitution as bases of her claims in this suit. (Doc. 1 at § 1). As argued by Defendant’s motion,
Plaintiff's claims are actually governed by the Rehabilitation Act, 29 U.S.C. § 790, et seq. Lopez
v. Kempthorne, 684 F.Supp. 2d 827 (S.D. Tex. 2010) citing Dark v. Potter, 293 Fed. Appx. 254,
258 (5" Cir. 2008) (internal citations omitted). The Rehabilitation Act provides the exclusive
remedy for federal employees alleging disability discrimination in the workplace. Id.
We note that the Rehabilitation Act provides for rights of action under either Section 501
or Section 504. Pinkerton v. Spellings, 529 F.3d 513, 515 (5" Cir. 2008) citing Prewitt v. U.S.

Postal Service, 662 F.2d 292 (5" Cir. 1981). Defendant’s motion assumes that Plaintiff's claim is
brought under Section 504, provides, in part, as follows:
No otherwise qualified individual with a disability in the United
States, as defined in section 705(20) of this title, shall, solely by
reason of her or his disability, be excluded from the participation in,
be denied the benefits of, or be subjected to discrimination under
any program or activity receiving Federal financial assistance or
under any program or activity conducted by any Executive agency
or by the United States Postal Service. 29 U.S.C. § 794(a).
Plaintiff's opposition to the motion does not dispute the VA’s characterization of her
claims. (Doc. 20). We also note that Plaintiff did not seek amendment of the complaint in this
matter to specify a claim under Section 501 in response to the instant motion.
In Taylor v. City of Shreveport, 798 F.3d 276 (5 Cir. 2015), the Fifth Circuit Court of □
Appeals instructed that, to state a claim under Section 504 of the Rehabilitation Act, plaintiffs must
“allege that the specific program or activity with which he or she was involved directly benefits
from federal financial assistance.” Id. at 283 citing Lightbourne v. City of El Paso, Tex., 118 F.3d
421, 427 (citing Brown v. Sibley, 650 F.2d 760, 767-71 (5" Cir. Unit A 1981)). Neither Volson’s
complaint, nor her memorandum in opposition allege facts supporting a claim under Section 504,
according to the appellate court’s reasoning in Taylor. We further note the general maxim that,
when confronted with a motion for summary judgment pointing out issues which would prevent
entry of verdict in favor of the nonmoving party, it becomes the duty of the nonmoving party to
respond with specific facts and evidence to cure deficiencies where possible. The nonmoving
party may not rest on its pleadings under the guise of curing such deficiencies at trial. Celotex,
477 U.S. at 321; Anderson, 477 U.S. at 247.
Laying aside our concerns regarding the deficiency of Plaintiffs allegations, we note that
claims under Section 504 do not permit the recovery of monetary damages. Unlike Section 501
claims, the United States did not waive its sovereign immunity as to these claims. Thus, a

successful 504 claim merits injunctive relief such as reinstatement to employment, but not
compensatory damage awards such as may be available under Section 501 claims. Lane v. Pena,
518 U.S. 187 (1996). .
Were we to assume that Plaintiff successfully stated a claim for relief under Section 504,
we would begin our analysis with consideration of Plaintiff's purported prima facie case for
disability discrimination. In order to establish a prima facie case of employment discrimination
based on disability under the Rehabilitation Act, Plaintiff must show: (1) that she is disabled; (2)
that she is otherwise qualified to do her work; (3) that she is being excluded from her job solely
because of her disability and, (4) that the federal job at which she was working receives federal
funding. Hale v. King, 642 F.3d 492, 499 (5" Cir. 2011); Washburn v. Harvey, 504 F.3d 5050,
508 (5" Cir. 2007).
The ADA’s definition of disability applies here, providing that a person is “disabled” when
she has “...a physical or mental impairment that substantially limits one or more major life
activities...a record of such impairment...or [is] regarded as having such an impairment.” 42
U.S.C. § 12102(1). Major life activities include, but are not limited to, “caring for oneself,
performing manual tasks, seeing, hearing, eating, sleeping, walking, standing, lifting, bending,
speaking, breathing, learning, reading, concentrating, thinking, communicating, and working.” 42
U.S.C. § 12102(2)(A). Defendant’s motion asserts that Plaintiffis unable to meet this first criterion
of demonstrating her status as a disabled person or that she was regarded as disabled and, on that
basis, seeks dismissal of her presumptive Section 504 claim. Viewing the evidence before us in
the light most favorable to Plaintiff as the nonmoving party, we disagree. While we do not base
our finding on Plaintiff's VA disability rating, noting that such rating is not relevant to our analysis
under Burns v. Neilsen, 2020 WL 429429 (W.D. Tex. 2020) and Mosley v. Potter, 2009 WL

3672830 (S.D. Tex. 2009), we do find that other record evidence does tend to show that Plaintiff
was regarded by her employer as disabled. Specifically, Government Exhibit 3 (Doc. 17-2 at pp.
3-4) is a form entitled “Accommodation Request Determination” that contains language clearly
contemplating the grant or denial of workplace accommodation under the Rehabilitation Act.
Plaintiffs requested accommodations of use of a small heater, an amplifier, and additional breaks
during bouts of migraine headaches were granted, indicating that her supervisor, Sandra Noel was
aware of her disability and the need for reasonable accommodation. Had she not been considered
so disabled, her supervisor was entitled to select the option in Box 11 explaining the reason why
her requested accommodation was denied or an alternative accommodation was proposed, which
states, “you do not have a disability covered by the Rehabilitation Act.”
Neither party disputes Plaintiffs qualifications to perform the work for which she was
hired. Therefore, we must consider whether Plaintiff demonstrates that she was excluded from her
employment solely because she was regarded as disabled. We find that Plaintiff fails to offer proof
of this element of her claim.
Addressing the explicit causation requirement of Section 504 in Soledad v. United States
Department of Treasury, 304 F.3d 500 (5 Cir. 2002), the Fifth Circuit determined that, unlike
Section 501, this provision of the Rehabilitation Act did not incorporate the ADA’s causation
standard. Instead, the express language of Section 504 requires that a plaintiff prove that alleged
discrimination is based “solely” on his or her disability, else no right of action arises under the
provision. Flynn v. Distinctive Home Care, Inc., 812 F.3d 422, 428 (5" Cir. 2016).
The VA presents evidence that Volson was hired as a Hybrid Title 38 employee. (Doc.
28). Pursuant to 5 C.F.R. § 315, Volson was subject to a one-year probationary period. (Doc. 28-
1 at pp. 8-10 citing VA Handbook 5021/6, Part If, Ch. 2). As a probationary employee, Volson

could be terminated during her one-year trial period because “...her work performance or conduct
fails to demonstrate the fitness or qualifications for continued employment.” VA Handbook
5021/6, Part III, Ch. 2(4)(a).
Evidence produced by the VA shows that Volson’s performance as a Medical Support
Specialist in the call center provided a reasonable basis for her termination. Emails between Noel
and other VA employees reveal that Volson’s cal! handling drew the attention of others outside
Volson’s call center. (Doc. 17-2 at pp. 11-12; Doc. 20-1 at p. 2). Noel issued Volson a written
counseling regarding mishandled calls on March 9, 2017. (Doc. 17-1 at p. 10). Next, Noel issued
two calendar invitations for the purpose of arranging in-person meetings with Volson. Volson
ignored these calendar meeting requests. (Id.; Doc. 17-2 at pp. 41-42). Due to her failure to
respond to her supervisor’s requests for a meeting, Volson was given a written counseling in the
presence of union representation. During the course of this exchange, Volson admitted, also in the
presence of her union representation, that she did not read the email instructions previously
provided to employees concerning Lake Charles call procedures. (Doc. 17-2 at p. 10). Volson
was, thereafter, given additional training, during which she behaved in an unprofessional manner,
yelling out to her coworkers in the calling center. (Doc. 17-2 at p. 35).
Following efforts at retraining Volson, a recommendation was made that Volson be
terminated for “failure to follow supervisory instructions.” Noel then informed human resources
of the decision. Volson’s employment was terminated, effective March 17, 2017. (Doc. 17-2 at
pp. 35-37).
Conversely, Plaintiff alleges that on one occasion, Henry Jones (“Jones”), a call center
coworker, remarked that “you must be pregnant... you do is eat all the time.” (Doc. 17-2 at p.
16). Volson alleges that she was coming back from picking up food along with another coworker

9 .

who was, at that time, pregnant. In response to the EEO investigation of this incident, Jones denied
making the comment in the manner reported by Volson and, instead, claimed that he remarked that
the pregnant coworker stated that she was “eating for two” when he exclaimed that they were
carrying a great deal of food and asked whose food it was. (Id.). Aside from this isolated comment,
Plaintiff makes only vague allegations that coworkers made “derogatory statements about her
status as a disabled veteran[.]” Plaintiff also asserts that part of her hostile work environment was
caused by her coworkers reporting her failure to properly handle Lake Charles calls to her
supervisor. (Doc. 20 at p. 1).
The court has carefully reviewed not only the complaint in this matter, but all available
evidence and finds that Plaintiffs allegations simply do not rise to the level of a hostile work
environment as a matter of law. Jones’ comment, viewed as urged by Volson as the nonmoving
party in this case, is a single, stray comment and does not constitute a basis for a finding of the sort
of actionable harassment alleged in this case. Murray v. Warren Pumps, LLC, 821 F.3d 77, 87
citing Faragher v. City of Boca Raton, 524 U.S. 775, 788 (1998) (“{S]imple teasing, offhand
comments, and isolated incidents (unless extremely serious) will not amount to discriminatory
changes in the terms and conditions of employment.”).
Similarly, Plaintiff's vague allegations of “derogatory statements about her status as a
disabled veteran” are not, as a response to a motion for summary judgment, precise enough factual
allegations to stave off summary judgment. As cited above, a plaintiff whose claims are challenged □

by motion for summary judgment must respond by pointing to specific facts which, if proven at
trial, would entitle her to judgment. Willis v. Roche Biomedical Labs, Inc., 61 F.3d 313, 315 (5"
Cir. 1995). Moreover, it is incumbent upon the party opposing summary judgment to craft these
arguments, drawing the evidence out of the record for the court’s review and explaining how the

10

evidence supports the existence of triable fact issues. Ragas v. Tennessee Gas Pipeline Co., 136
F.3d 455 (5" Cir, 1998).
Plaintiff's final allegation is, essentially, that she was offended by her coworkers reporting
her errors in call handling to her supervisors. Plaintiff doés not allege that the errors reported by
her coworkers were fictitious or that her coworkers treated her differently than others who □□□□
not disabled. Thus, we find that plaintiff's allegation fails to state a claim for discrimination, even
if were supported with evidence, as a matter of law.
Out of an abundance of caution, however, we note that if any of the foregoing allegations
were sufficiently stated and supported by specific factual allegations and evidence, Plaintiff's
Rehabilitation Act claim would still fail at this stage because the evidence before the court
demonstrates that Plaintiff's own performance was at least a viable portion of the basis of her
termination. Recalling Section 504’s requirement that Plaintiff's disability be the sole cause of
the alleged discrimination, Plaintiffs Section 504 claim fails as a matter of law. Bennett-Nelson
y. Louisiana Bd. of Regents, 431 F.3d 448, 454 (5" Cir. 2005) (internal citations omitted).

A claim of disability discrimination under Section 501 of the Rehabilitation Act is subject
to the same analysis employed by the court to claims under the Americans with Disabilities Act
(“ADA”), 42 U.S.C. § 12101, et seq. Kemp v. Holder, 610 F.3d 231 (5™ Cir. 2010) citing Delano-
Pyle v. Victoria County, Tex., 302 F.3d 567, 574 (5" Cir. 2002). The VA’s motion does not
address Plaintiff's claims in the context of Section 501 and, for that reason, we do not reach any
such purported claim.
Plaintiff's Retaliation Claim
Retaliation claims under the Rehabilitation Act are evaluated according to the familiar
McDonnell Douglas burden shifting framework. Ryburn v. Potter, 155 Fed. Appx. 102 (5" Cir.
2005) citing McDonnell Douglas Corp. v. Green, 411 U.S. 792 (1973). To establish a prima facie

case of retaliation under the Rehabilitation Act, a plaintiff must show that: (1) she engaged in a
protected activity; (2) her employer took an adverse employment action against her; and (3) a
causal connection exists between the adverse employment action and the protected activity. If the
plaintiff establishes a prima facie case, the burden shifts to the employer to articulate a legitimate,
nondiscriminatory reason for its actions. McCoy v. City of Shreveport, 492 F.3d 551, 556 (5" Cir.
2007); Calderon v. Potter, 113 Fed. Appx. 586, 592 (5 Cir. 2004). If the employer articulates
such a reason, the burden again shifts the plaintiff to prove that the employer’s stated reason for
its action is merely pretext for impermissible discrimination. McCoy, 492 F.3d at 557.
Neither party disputes that Volson’s meeting with an EEO officer on March 7, 2017 in
order to discuss her concerns was a protected activity or that Volson’s termination on March 17,
2017 was an adverse employment action. Rather, the dispute lies in whether or not there is a causal
connection between Volson’s meeting with the EEO officer and her subsequent termination.
“(T]he mere fact that some adverse action is taken after an employee engages in some protected
activity will not always be enough for a prima facie case.” Raggs v. Miss. Power & Light Co.,
278 F.3d 463, 471 (5" Cir. 2002) (quoting Swanson y. Gen. Servs. Admin., 110 F.3d 1180, 1188
n.3 (5" Cir. 1997)). Plaintiff bases the entirety of her retaliation claim on the temporal proximity
between her first conference with the EEO officer and her termination. Plaintiff does not, however,
specifically allege facts tending to show that any VA employee responsible for the decision to
terminate her employment was aware that she visited the EEO officer. This is particularly true
since Plaintiff elected not to file a complaint at this March 7" visit, waiting until after her
termination to file her complaint. Accordingly, the court finds that Plaintiff fails to demonstrate a
prima facie case of retaliation based on her failure to show a causal connection between her
conference with the EEO officer and her subsequent termination.

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We note here, though we need not delve further into this issue, that if Plaintiff were able to
demonstrate a prima facie case, we would find that the evidence before us shows the existence of
a legitimate, non-discriminatory basis for Plaintiff’s termination. As observed above, the record
shows several instances of Plaintiff's insubordination and poor performance. As a probationary
employee, these instances suffice as reasonable grounds for her dismissal. 5 C.F.R. §315.
Moreover, Plaintiff does not show, by argument or evidence, that these grounds are pretextual.
While she disputes that she dropped calls, the evidence more than supports a finding that Plaintiffs
performance did not meet the expectation of her supervisor, Noel. (Doc. 20 at p. 6). Given these
findings, as more fully discussed in conjunction with our analysis of Plaintiffs prior claim, the
court concludes that summary judgment is also appropriate as to Plaintiffs retaliation claim.
Defendant’s motion will be so granted.

~ CONCLUSION
Plaintiff's Rehabilitation Act claims for both disability discrimination and retaliatory
discharge will be DENIED and DISMISSED with prejudice based on the court’s finding that
Plaintiff fails to show requisite elements of prima facie proof of these claims. Specifically, the
court finds that Plaintiff is unable to show that her termination was based solely on her disability
or that there was a causal connection between her consultation with the VA’s EEO officer and her
subsequent termination. Plaintiff's allegations are largely vague and conclusory and, but for a
single instance of a stray comment that was made in a context of contested meaning by Plaintiff's
coworker, void of specific factual allegations of harassment. For these reasons as further discussed
above, the motion for summary judgment filed by Defendant will be GRANTED in full.

ALEXANDRIA, LOUISIANA SS ES
AUGUST 2020 DEE D. DRELL, JUDGE
UNITED STATES DISTRICT COURT

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Source: Frix Law Library, https://www.frixlaw.com/law-library/cases/10193773. Public record. Not legal advice.