# Reed v. ROYAL CARIBBEAN CRUISES, LTD.

> District Court, S.D. Florida · September 22, 2021

URL: https://www.frixlaw.com/law-library/cases/10119647

## Case

- **Court:** District Court, S.D. Florida
- **Decided:** September 22, 2021
- **Opinion:** 100trialcourt
- **Cited by:** 0 later opinions in the Frix Law Library

## Citator (automated)

- No negative treatment found by the automated citator. That is not the same as a confirmation that the case is good law; read the citing cases.
- Full citator and citing cases: https://www.frixlaw.com/law-library/cases/10119647

## How later opinions describe it (automated extraction)

- finding district court erred in proceeding directly to a forum non conveniens analysis without first analyzing “the applicability of each forum selection clause to the various aspects of this litigation.”

## Opinion text

UNITED STATES DISTRICT COURT
SOUTHERN DISTRICT OF FLORIDA

CASE NO. 20-cv-24979-RAR

IVY REED and PAUL REED,

Plaintiffs,

v.

ROYAL CARIBBEAN CRUISES LTD.,
d/b/a/ ROYAL CARIBBEAN INTERNATIONAL,

Defendant.
_____________________________/

ORDER DENYING MOTION TO DISMISS, GRANTING MOTION
TO STRIKE, AND DENYING AS MOOT MOTIONS TO STAY

THIS CAUSE comes before the Court on the following Motions: (1) Defendant’s Motion
to Dismiss Plaintiffs’ Complaint Based on the Parties’ Forum-Selection Clause and/or, in the
Alternative, Forum Non Conveniens [ECF No. 18] (“Motion to Dismiss”); (2) Defendant’s Motion
to Stay All Proceedings Pending Ruling on Whether the Australian Court is the Proper Forum
[ECF No. 25] (“Motion to Stay”); (3) Plaintiffs’ Motion to Strike Declaration of Kathryn J. Lock
Filed in Support of Defendant’s Reply to Plaintiff’s Opposition to Motion to Dismiss [ECF No.
33] (“Motion to Strike”); and (4) Defendant’s Amended Motion to Stay All Proceedings Pending
this Court’s Ruling on Motion to Dismiss to Enforce Forum-Selection Agreement [ECF No. 43]
(“Amended Motion to Stay”). The Court having considered the Motions, the pertinent portions of
the record, and being otherwise fully advised, it is hereby
ORDERED AND ADJUDGED that, as explained herein, the Motion to Strike [ECF No.
33] is GRANTED; the Motion to Dismiss [ECF No. 18] is DENIED; and the Amended Motion
to Stay [ECF No. 43] and Motion to Stay [ECF No. 25] are both DENIED AS MOOT.
BACKGROUND
The following is alleged in Plaintiffs’ Complaint and in declarations and exhibits attached
to the parties’ filings. [ECF No. 1] (“Complaint”). Defendant submits three declarations in support
of its Motion to Dismiss, along with multiple exhibits: (1) Declaration of Amanda Campos,
Defendant’s Director of Guest Claims and Litigation, [ECF No. 18-1] (“Campos Decl.”); (2)
Declaration of Stephen Thompson, Australian lawyer, [ECF No. 18-2] (“Thompson Decl.”); and
(3) Declaration of Kathryn Jane Lock, which Defendant attaches to its reply brief, [ECF No. 26-

1] (“Lock Decl.”). Plaintiff submits four declarations along with multiple exhibits: (1) Affidavit
of Duncan Hall, Record Request Processor at the Internet Archive, [ECF No. 24-1] (“Hall Aff.”);
(2) Declaration of Geoffrey Robert Brookes, Australian lawyer, [ECF No. 24-2] (“Brookes
Decl.”); (3) Declaration of Stephen Diaz Gavin, [ECF No. 24-3] (“Gavin Decl.”); (4) Declaration
of Ivy Reed, [ECF No. 24-4] (“Ivy Reed Decl.”); and [ECF No. 25-5] through [ECF No. 25-8],
which contain exhibits to Plaintiff Ivy Reed’s declaration.
A. The Parties
Husband and wife Paul and Ivy Reed are Maryland residents who, on December 9, 2019,
were passengers aboard Defendant Royal Caribbean Cruise Lines’ (“Defendant RCCL”) cruise
ship, the Ovation of the Seas (“Ship”). Compl. ¶¶ 1–3, 12. Plaintiffs seek compensation for

“permanent, disfiguring and disabling injuries” they sustained when a volcano erupted during a
December 9, 2019 shore excursion to White Island off the coast of New Zealand. Id. ¶¶ 12–13.
Defendant RCCL is a corporation organized under the laws of the Republic of Liberia with
its principal place of business in Miami, Florida. Id. ¶ 4. Royal Caribbean International (“RCI”)
is a registered fictious name wholly owned by RCCL and under which RCCL does business, with
its principal place of business in Miami, Florida. Id. ¶ 5. According to the declaration of Defendant
RCCL’s Director of Guest Claims and Litigation, Amanda Campos, the Ship is a Bahamian-
flagged vessel operated by RCL Cruises, Ltd. (“RCL”), a company registered in the United
Kingdom that is also registered as a foreign company in Australia. Campos Decl. ¶¶ 1–2.
B. The Competing Forum-Selection Clauses
On February 23, 2019, Plaintiffs purchased their passage on the Ship for a roundtrip cruise
from Sydney, Australia to New Zealand, to commence on December 4, 2019 and continue for
twelve nights. Compl. ¶ 26. Plaintiffs booked their cruise through Travel Managers Australia Pty.
Ltd., an Australian travel agent (“Plaintiffs’ Travel Agent”), who in turn obtained the tickets from

Cruise Fusion, an Australian wholesaler (“Ticket Wholesaler”). Campos Decl. ¶ 7.
The parties submit conflicting evidence about which forum-selection clause governs.
Plaintiffs rely on the Cruise/Cruisetour Ticket Contract (“Ticket Contract”) that provides for venue
in the Southern District of Florida, while Defendant relies on the Australian terms and conditions
(“AUS T&Cs”) located in a brochure referenced in the Guest Ticket Booklet, which provides for
venue in New South Wales, Australia.
i. Forum-Selection Clause in the AUS T&Cs
Defendant submits that Plaintiffs consented to jurisdiction in New South Wales based on
the following: (1) booking invoices that contained links to the AUS T&Cs; (2) a March 2019
screenshot of RCL’s website that included a link to the AUS T&Cs; and (3) the Guest Ticket

Booklet’s references to the AUS T&Cs, which directed passengers to a brochure where the AUS
T&Cs could be found.
1. Booking Invoices
As indicated by the booking invoices provided by RCL to the Ticket Wholesaler, the cruise
was booked through RCL, Level 12, 157 Walker Street, North Sydney, NSW 2060, a wholly
owned subsidiary of Defendant RCCL. Campos Decl. ¶¶ 2(c), 8–10. According to the Campos
Declaration, RCL sent a copy of the booking invoices to the Ticket Wholesaler, who was to send
the booking invoices to Plaintiffs via email. Id. ¶ 8. The emails with these booking invoices
contained links to the AUS T&Cs. Id. ¶¶ 8–11; id. at 10, 52, 62 (the very bottom of the mail says:
“Terms and Conditions – Read our Terms and Conditions AU Terms”). The invoices are dated
February 22, 2019, February 26, 2019, and August 12, 2019. Id. There is nothing in the record
indicating that Plaintiffs received these exact email invoices; the emails that Defendant attaches to
its briefing are emails Defendant forwarded to Australian lawyer Stephen Thompson. Id. at 8, 50,
60. According to Plaintiff Ivy Reed’s declaration, Plaintiffs did not receive the email invoices.

Reed Decl. ¶¶ 12–15. Further, there is nothing in the record indicating what exactly the T&Cs
referred to in the booking invoice emails said.
2. March 2019 Screenshot
A screenshot of “http://www.royalcaribbean.com.au/” dated March 4, 20191 included a
link with the words “AUS T&Cs” at the bottom of the homepage. Campos Decl. ¶ 10; id. at 55,
59. The same screenshot included a Cruise Contract link close to the AUSA T&Cs link. Id. at 59.
3. The Guest Ticket Booklet and Referenced Brochure

On October 15, 2019, RCL provided the Ticket Wholesaler with the Guest Ticket Booklet
for the subject cruise, which the Ticket Wholesaler forwarded to Plaintiffs’ Travel Agent. Id. ¶¶
11–12; id. at 66–80. In its email to the Ticket Wholesaler, RCL indicated that, as part of the check-
in, Plaintiffs would have to “accept the Cruise Ticket Contract.” Id. ¶ 12. Plaintiffs received the
Guest Ticket Booklet on October 16, 2019. Reed Decl. ¶ 3.
The Guest Ticket Booklet made three references to terms and conditions, two of which
directed the reader to a brochure, and one of which directed the reader to a link. First, the bottom
of the first page of the Guest Ticket Booklet stated the following:

1 The Court notes that although Ms. Campos said the screenshot is dated March 4, 2019, Campos Decl. ¶
10, it appears to be dated February 15, 2019, id. at 55.
IMPORTANT NOTICE TO GUESTS

You are bound by the terms and conditions in the Royal
Caribbean International Worldwide Cruises brochure. These
terms and conditions also apply to any additional services booked
on board. Please fill out your guest information, including
mandatory information at
www.RoyalCaribbean.com.au/onlinecheckin.

Campos Decl. ¶ 14 (emphasis added); id. at 66. Second, page 10 of the Guest Ticket Booklet
stated:
BOOKING TERMS & CONDITIONS
The following Terms and Conditions form the basis of your
contract with [RCCL] . . . .

Based on the cruise line reservation office that processed your cruise
reservation request, the Terms and Conditions that govern your
cruise or cruise tour are set forth in the cruise brochure
applicable for reservations made through that reservation office.

Id. at 75 (emphasis added). Third, also on page 10, the Guest Ticket Booklet directed the reader
to review the terms and conditions at a link:
In the unlikely event that you have reached this message in error,
our standard passenger cruise ticket contract [sic] shall apply, and
you may be required to sign that contract prior to being allowed to
board for your cruise. The Terms and Conditions of that
standard passenger ticket contract can be found at
www.RoyalCaribbean.com.au.

Id. (emphasis added).
According to the Campos Declaration, clicking the first link,
www.RoyalCaribbean.com.au/onlinecheckin, would direct the user to Defendant RCCL’s
Australian website, where they could check in for the cruise and review the referenced Worldwide
Cruises brochure (“Brochure”). Id. ¶ 15. There are no photographs or screenshots in the record
indicating that the Brochure could be found at www.RoyalCaribbean.com.au/onlinecheckin during
the relevant timeframe. At the beginning of the AUS T&Cs found on page 92 of the Brochure, in
the “Overview” section, the Brochure states:
Please Note: . . . Please read these conditions carefully. These terms
and conditions are to be construed under the laws of NSW and you
agree to submit to the exclusive jurisdiction of the court of that state
in the event of a dispute between you and Royal Caribbean
International.

Campos Decl. ¶ 16; id. at 13. According to Plaintiff Ivy Reed’s declaration, Plaintiffs never
received or otherwise reviewed the Brochure at any time prior to the incident. Reed Decl. ¶ 16.
ii. Forum-Selection Clause in the Ticket Contract
On October 16, 2019, Plaintiffs received the Guest Ticket Booklet. Reed Decl. ¶ 3; [ECF
No. 24-5] at 1–3. The Guest Ticket Booklet included the three references to terms and conditions
on pages 1 and 10, discussed supra. [ECF No. 24-5] at 3, 12. Plaintiffs direct the Court’s attention
to the website link located on page 10 of the Guest Ticket Booklet, which stated that “[t]he Terms
and Conditions of that standard passenger ticket contract can be found at
www.RoyalCaribbean.com.au.” Id. at 12.
According to the affidavit of Duncan Hall, a Request Processor at the Internet Archive, if
a United States-based user clicked on the link www.RoyalCaribbean.com.au on October 14, 2019,
that link took the user to the homepage of the RCI website as shown in Exhibit A to the Hall
affidavit. Hall Aff. at 3–7. The website contained a link to a “Cruise Contract”—the website made
no reference to and did not include an express, direct link to any terms and conditions. Id. at 7.
The “Cruise Contract” link, as of October 13, 2019, took the user to the Ticket Contract. Id. at
10–24. Paragraph 1 of the Ticket Contract states:
INTRODUCTION: This Cruise/CruiseTour Ticket Contract (the
‘Ticket Contract’) describes the terms and conditions that will apply
to the relationship between the Passenger (as defined in Section 2.g
below) and the Carrier (as defined in Section 2.b below) for the
Vessel with respect to the Cruise or CruiseTour covered by this
Agreement. Except as otherwise expressly provided herein, this
Agreement supersedes any other written or oral representations
or agreements relating to the subject matter of this Agreement
or the Cruise or the CruiseTour . . . .

Purchase or use of this Ticket Contract, whether or not signed by the
Passenger, shall constitute the agreement by Passenger, on behalf of
himself and all other persons traveling under this Ticket Contract
(including any accompanying minors or other persons for whom the
Ticket Contract was purchased), to be bound by the terms and
conditions of this Ticket Contract. This Ticket Contract cannot be
modified except in a writing signed by a corporate officer of
Operator. . . . In the event of any conflict between such other
brochure or website materials and this Ticket Contract, the
terms of this Ticket Contract shall prevail.

Id. at 12 (emphasis added). Paragraph 9 of the Ticket Contract goes on to state:
FORUM SELECTION CLAUSE FOR ALL LAWSUITS; CLASS
ACTION WAIVER:

a. EXCEPT AS PROVIDED IN SECTION 10 (b) [concerning
arbitration of non-tort claims] . . . , IT IS AGREED BY AND
BETWEEN PASSENGER AND CARRIER THAT ALL
DISPUTES AND MATTERS WHATSOEVER ARISING
UNDER, IN CONNECTION WITH OR INCIDENT TO THIS
AGREEMENT, PASSENGER’S CRUISE, CRUISETOUR, LAND
TOUR OR TRANSPORT, SHALL BE LITIGATED, IF AT ALL,
IN AND BEFORE THE UNITED STATES DISTRICT COURT
FOR THE SOUTHERN DISTRICT OF FLORIDA LOCATED
IN MIAMI-DADE COUNTY, FLORIDA, U.S.A., (OR AS TO
THOSE LAWSUITS TO WHICH THE FEDERAL COURTS OF
THE UNITED STATES LACK SUBJECT MATTER
JURISDICTION, BEFORE A COURT LOCATED IN MIAMI-
DADE COUNTY, FLORIDA, U.S.A.) TO THE EXCLUSION OF
THE COURTS OF ANY OTHER STATE, TERRITORY OR
COUNTRY. . . .

Id. at 18 (capitalization in original) (emphasis added).
Defendant submits additional evidence in its reply brief. [ECF No. 26-1]. According to
Kathryn Lock, Director of Marketing for RCL’s Australian and New Zealand markets who
manages the Australian website www.RoyalCaribbean.com.au, on October 14, 2019, although the
“Cruise Contract” link did indeed exist, there were two ways to view the AUS T&Cs on
www.RoyalCaribbean.com.au. Lock Decl. ¶¶ 3, 5, 14(a), (c), (d). The first way to view the AUS
T&Cs was for the user to click the “Legal” link on the bottom of the homepage, which was located
close to the “Cruise Contract” link. Id. ¶ 14(c). However, the “Legal” webpage Ms. Lock accessed
and produced is dated April 20, 2020 “as there is no archive of this page prior to this date. In
October 2019, this link would have contained the AUS T&Cs in effect at that time.” Id. The
second way to view the AUS T&Cs was for the user to click on the “Download a Brochure” link
under the heading “Plan a Cruise.” Id. ¶ 14(d). Again, the “Download a Brochure” webpage Ms.

Lock accessed and produced is dated April 20, 2020 “as there is no archive of this page prior to
this date. In October 2019, this link would have contained the Worldwide Brochure for 2019-
2020.” Id.
In sum, Plaintiffs contend that the forum-selection clause in the Ticket Contract found at
the “Cruise Contract” link on www.RoyalCaribbean.com.au in October 2019 governs. Defendant
argues that the forum-selection clause in the AUS T&Cs governs, relying on the existence of the
AUS T&Cs in the Brochure purportedly found on www.RoyalCaribbean.com.au/onlinecheckin at
an unspecified time; the “AUS T&Cs” link found at “www.RoyalCaribbean.com.au” in March
2019; links to the AUS T&Cs in booking invoices; and the AUS T&Cs found at the Legal and
Download a Brochure links on www.RoyalCaribbean.com.au in April 2020. [ECF No. 24] at 7–

8; Campos Decl. ¶ 15; Lock Decl. ¶ 14.
C. Procedural History
On December 7, 2020, Plaintiffs filed this action, in which they bring the following claims:
(1) negligent failure to warn; (2) negligence based on apparent agency between Defendant and the
tour operator; (3) negligent misrepresentation; (4) negligent selection of tour operator; (5) loss of
consortium – Ivy Reed; and (6) loss of consortium – Paul Reed. [ECF No. 1]. On March 5, 2021,
Defendant filed its Motion to Dismiss. [ECF No. 18]. On April 6, 2021, Defendant filed a Motion
to Stay Pending Ruling on Whether the Australian Court is the Proper Forum, [ECF No. 25], which
has since become moot. [ECF No. 42] ¶ 6. On April 16, 2021, Plaintiffs filed their Motion to
Strike. [ECF No. 33]. And on July 9, 2021, after voluntarily dismissing their Australian
proceeding, Defendant filed an Amended Motion to Stay Proceedings Pending this Court’s Ruling
on Motion to Dismiss. [ECF No. 43].
In the Motion to Dismiss, Defendant argues that this matter should be dismissed pursuant
to the forum-selection clause in the AUS T&Cs because the clause is presumptively valid and

reasonable. [ECF No. 18] at 6–17. In the alternative, Defendant contends that this matter should
be dismissed under a “modified forum non conveniens analysis,” which applies when there is a
valid and enforceable forum-selection clause. Id. at 5–6, 17–18. Plaintiffs assert that the forum-
selection clause in the Ticket Contract applies, and even if the Ticket Contract is not the
superseding agreement, Defendant created an ambiguity such that it should be resolved against
Defendant. [ECF No. 24] at 7–11. Plaintiffs further argue that because Defendant’s forum-
selection clause argument fails, so too does its “modified forum non conveniens” argument, and in
any event, Australia is not an adequate forum under the more thorough traditional forum non
conveniens analysis. Id. at 4, 11–19.
In the Motion to Strike, Plaintiffs ask the Court to strike the Lock Declaration filed in

support of Defendant’s Reply to Plaintiffs’ opposition to the Motion to Dismiss [ECF No. 26-1],
because new evidence and new arguments should not be raised for the first time in a reply brief,
particularly when the evidence was available when the motion was filed. [ECF No. 33]. Defendant
responds that the declaration was necessary to rebut arguments made by Plaintiffs in their
opposition to the Motion to Dismiss. [ECF No. 37].
LEGAL STANDARD
In 2013, the Supreme Court in Atlantic Marine Construction Co. v. United States District
Court declared that “the appropriate way to enforce a forum-selection clause pointing to a state or
foreign forum is through the doctrine of forum non conveniens,” not through a Rule 12(b)(3)
motion. Atl. Marine Constr. Co. v. U.S. Dist. Court for W. Dist. of Tex., 571 U.S. 49, 60 (2013);
see also Pappas v. Kerzner Int’l Bah. Ltd., 585 F. App’x 962, 964 (11th Cir. 2014). Ordinarily, to
obtain dismissal based on the doctrine of forum non conveniens, a movant must demonstrate that

“(1) an adequate alternative forum is available, (2) the public and private factors weigh in favor of
dismissal, and (3) the plaintiff can reinstate his suit in the alternative forum without undue
inconvenience or prejudice.” GDG Acquisitions, LLC v. Gov’t of Belize, 749 F.3d 1024, 1028
(11th Cir. 2014) (quoting Leon v. Millon Air, Inc., 251 F.3d 1305, 1310–11 (11th Cir.2001)).
However, the Supreme Court in Atlantic Marine set forth a modified version of the forum
non conveniens doctrine applicable in cases where there is a valid and enforceable forum-selection
clause. Atl. Marine, 571 U.S. at 63. “Under that version, the burden is on the plaintiff to show
that dismissal of the complaint is unwarranted, and a court may weigh only public interest factors
in determining if a plaintiff has met this burden.” Pappas, 585 F. App’x at 964. Courts “must
deem the private-interest factors to weigh entirely in favor of the preselected forum.” Atl. Marine,

571 U.S. at 64. “Thus, a district court now must consider an enforceable forum-selection clause
in the forum non conveniens analysis.” GDG Acquisitions, LLC, 749 F.3d at 1029. “[A]n
enforceable forum-selection clause carries near-determinative weight” in the forum non
conveniens analysis. Id. at 1028.
“When ruling on a motion to dismiss for forum non conveniens, a court may ‘consider
matters outside the pleadings if presented in proper form by the parties.’” Turner v. Costa Crociere
S.P.A., 488 F. Supp. 3d 1240, 1246 (S.D. Fla. 2020) (quoting MGC Commc’ns, Inc. v. BellSouth
Telecomm., Inc., 146 F. Supp. 2d 1344, 1349 (S.D. Fla. 2001)). “Additionally, in considering a
motion to dismiss for forum non conveniens, a court must accept the facts in the plaintiff’s
complaint as true, ‘to the extent they are uncontroverted by the defendants’ affidavits.’” Id.
(quoting S & Davis Int’l, Inc. v. Republic of Yemen, 218 F.3d 1292, 1303 (11th Cir. 2000)). “When
affidavits conflict, the court is inclined to give greater weight to the plaintiff’s version of the
jurisdictional facts and to construe such facts in the light most favorable to the plaintiff.” Home
Ins. Co. v. Thomas Indus., Inc., 896 F.2d 1352, 1355 (11th Cir. 1990).

ANALYSIS
A. The Lock Declaration is Stricken
Local Rule 7.1(c)(1) limits a reply memorandum “strictly . . . to rebuttal of matters raised
in the memorandum in opposition without reargument of matters covered in the movant’s initial
memorandum of law.” S.D. FLA. L.R. 7.1(C)(1). A reply memorandum may not raise new
arguments or evidence, “particularly where the evidence was available when the underlying
motion was filed and the movant was aware (or should have been aware) of the necessity of the
evidence.” Baltzer v. Midland Credit Mgmt., No. 14-20140, 2014 WL 3845449, at *1 (S.D. Fla.
Aug. 5, 2014) (citing Foley v. Wells Fargo Bank, N.A., 849 F. Supp. 2d 1345 (S.D. Fla. 2012); TCC
Air Servs., Inc. v. Schlesinger, No. 05-80543, 2009 WL 565516, at *7 (S.D. Fla. Mar. 5, 2009)).

However, there is “[a] significant difference . . . between new arguments and evidence, on
the one hand, and rebuttal arguments and evidence, on the other” when they are raised in reply
briefs. Giglio Sub S.N.C. v. Carnival Corp., No. 12-21680, 2012 WL 4477504, at *2 (S.D. Fla.
Sept. 26, 2012). To that end, Local Rule 7.1(c) carves out a limited exception to the general no-
new-arguments/evidence-rule and permits a movant to “serve a reply memorandum in support of
the motion, which reply memorandum shall be strictly limited to rebuttal of matters raised in the
memorandum in opposition without reargument of matters covered in the movant’s initial
memorandum of law.” S.D. FLA. L.R. 7.1(C). Consequently, “affidavits and declarations [attached
to a reply brief] may contain facts not previously mentioned in the” underlying motion, “as long
as the facts rebut elements of the opposition memorandum and do not raise wholly new factual
issues.” Giglio Sub S.N.C., 2012 WL 4477504 at *2 (citing Burger King Corp. v. Ashland
Equities, Inc., 217 F. Supp. 2d 1266, 1280–81 (S.D. Fla. 2001)).
The Lock Declaration fails to rebut the evidence Plaintiffs cite in their opposition, as well
as the core of Plaintiffs’ opposition—that the forum-selection clause in the Ticket Contract

governs. While it is true that Plaintiffs’ opposition states there was “no link” to the AUS T&Cs
on the www.RoyalCaribbean.com.au website as of October 2019, [ECF No. 24] at 2, and the Lock
Declaration contends there were links to the AUS T&Cs at that time, the Lock Declaration fails to
appropriately rebut Plaintiffs’ arguments and simply adds more facts and confusion. First, the
Lock Declaration does not rebut or even mention the Ticket Contract or the Hall Affidavit, in
which Plaintiffs put forth evidence that the www.RoyalCaribbean.com.au website contained a link
to the Ticket Contract with the Southern District of Florida forum-selection clause. Rather, the
Lock Declaration puts forth new evidence that there were two ways to access the AUS T&Cs on
the www.RoyalCaribbean.com.au website—through the “Legal” link and through the “Download
a Brochure” link under the “Plan a Cruise” heading. Lock Decl. ¶ 14(c), (d). Instead of responding

to the factual matters raised in the Hall Affidavit and the Ticket Contract, the Lock Declaration
references other past webpages not previously referenced in the Hall Affidavit or elsewhere in the
parties’ filings.
Second, the information described in the Lock Declaration was available to Defendant
RCCL when it filed its Motion to Dismiss. Indeed, Defendant RCCL relies on a March 2019
screenshot of the www.RoyalCaribbean.com.au website and should have been aware of the need
for an October 2019 screenshot of that website given that Plaintiffs were provided with the Guest
Ticket Booklet at such time.
Third, the Lock Declaration asserts that in October 2019, the two links to the AUS T&Cs—
the “Legal” link and the “Download a Brochure” link—were available on the
www.RoyalCaribbean.com.au website. Lock Decl. ¶ 14(a), (b). However, the “Legal” and
“Download a Brochure” webpages that Ms. Lock accessed are dated April 20, 2020, “as there is
no archive of th[ese] page[s] prior to this date.” Id. ¶ 14(c), (d). Although the Lock Declaration

goes on to state that the links “would have contained the AUS T&Cs in effect at that time,” id., the
Court finds that the more prudent course of action is to abstain from guessing. The Court is not
satisfied by the Lock Declaration’s reliance on webpages that were accessed in April 2020 to rebut
Plaintiffs’ assertion that no such webpages existed in October 2019. Thus, the Court will not
consider the Lock Declaration in resolving the Motion to Dismiss.2
B. The Forum-Selection Clause in the Ticket Contract Controls
Defendant argues that the Court should enforce the forum-selection clause in the AUS
T&Cs because it is presumptively valid and dismiss Plaintiffs’ Complaint based on the modified
forum non conveniens doctrine. [ECF No. 18]. Plaintiff contends that the forum-selection clause
in the Ticket Contract is enforceable, and that even if the Court were to find that the AUS T&Cs

control, dismissal of this action is improper under the more comprehensive forum non conveniens
analysis. [ECF No. 24].
First, “the court must decide as a matter of law on the agreed facts which forum selection
clause governs.” Asoma Corp. v. SK Shipping Co., Ltd., 467 F.3d 817, 822 (2d Cir. 2006). After

2 Even if the Court were to consider the Lock Declaration in analyzing the Motion to Dismiss, the Court
notes that the declaration would not change the Court’s analysis and is not useful given the disparity
between the dates.
determining which forum-selection clause applies, the Court can then address the forum non
conveniens issue. See Lazare Kaplan Int’l Inc. v. KBC Bank N.V., 528 F. App’x 33, 35 (2d Cir.
2013) (finding district court erred in proceeding directly to a forum non conveniens analysis
without first analyzing “the applicability of each forum selection clause to the various aspects of
this litigation.”).
“The enforceability of a forum-selection clause in a diversity case is governed by federal
law.” Pappas, 585 F. App’x at 966 n.4 (citing P & S Bus. Machs., Inc. v. Canon USA, Inc., 331

F.3d 804, 807 (11th Cir. 2003)). When confronted with two or more conflicting forum-selection
clauses,
[t]he analysis of which forum selection clause to enforce, or whether
to enforce any of them at all, is dependent upon the facts of a
particular case. In line with the fact-intensive nature of the analysis,
courts have taken varying approaches in determining whether to
enforce none or merely one of the forum selection clauses at issue
in a given case.

Samuels v. Medytox Solutions, Inc., No. 13-7212, 2014 WL 4441943, at *4–5 (D.N.J. Sept. 8,
2014) (citations omitted); see, e.g., Schrenkel, 2018 WL 5619358 at *5–6.
In determining which forum-selection clause to enforce, courts have examined the claims
at issue to determine which contract, and therefore which forum-selection clause, applies. See,
e.g., Schrenkel, 2018 WL 5619358 at *5–6. Accordingly, the Court will conduct a fact-intensive
inquiry into which contract governs, and specifically whether the contract governs Plaintiffs’ tort
claims.
i. The Ticket Contract was Available on www.RoyalCaribbean.com.au in
October 2019

There is insufficient evidence to conclude that the AUS T&Cs could be found on
Defendant’s website in October 2019, when Plaintiffs received their Guest Ticket Booklet. In
arguing that the AUS T&Cs govern, Defendant relies on: (1) the “AUS T&Cs” link found at
www.RoyalCaribbean.com.au in March 2019; (2) links to the AUS T&Cs in booking invoices
RCL sent to the Ticket Wholesaler in February and August 2019, with no indication as to what
these links said or whether Plaintiffs ever received these invoices; and (3) two provisions in the
Guest Ticket Booklet indicating that “terms and conditions” could be found in a Brochure at
www.RoyalCaribbean.com.au/onlinecheckin and at www.RoyalCaribbean.com.au. [ECF No. 24]
at 7–8; Campos Decl. ¶¶ 14, 15; id. at 66, 75. It is undisputed that there was no direct link to any
terms and conditions in the Guest Ticket Booklet.

First, the Court finds that the relevant timeframe at issue is October 2019, when Plaintiffs
received the Guest Ticket Booklet with references to terms and conditions. Thus, the Court does
not find Defendant’s March 2019 screenshot of the www.RoyalCaribbean.com.au website to be
helpful. The same is true for the booking invoices. Further, Defendant does not indicate what the
AUS T&Cs links in the booking invoices said at the time they were sent. Finally, Defendant has
not adequately shown that the Brochure with the AUS T&Cs was available at either
www.RoyalCaribbean.com.au/onlinecheckin or at www.RoyalCaribbean.com.au in October 2019,
when Plaintiffs received the Guest Ticket Booklet. While the Campos Declaration provides that
“clicking on the [www.RoyalCaribbean.com.au/onlinecheckin] link would direct passengers to
RCCL’s website, where they could . . . review the referenced . . . [B]rochure,” there are no

photographs or screenshots demonstrating this. See Campos Decl. ¶¶ 14–16.
Rather, it is undisputed the Ticket Contract was available on www.RoyalCaribbean.com.au
under the link “Cruise Contract” in October 2019, as evidenced by a sworn website screenshot.
Hall Aff. And it is undisputed that in that Ticket Contract, the forum-selection clause providing
for exclusive jurisdiction in this District existed. Indeed, the Guest Ticket Booklet itself directed
Plaintiffs to the Ticket Contract: “Terms and Conditions of that standard passenger ticket contract
can be found at www.RoyalCaribbean.com.au.” Campos Decl. at 75.
Consequently, one reason to enforce the Ticket Contract’s forum-selection clause is that it
is undisputed it could be found on Defendant’s website—whereas there is insufficient evidence
that the AUS T&Cs could be found on Defendant’s website.
ii. The Ticket Contract’s Forum-Selection Clause is Mandatory with
Respect to Plaintiffs’ Tort Claims

To determine if a claim falls within the scope of a forum-selection clause, courts must look
to the language of the clause itself. Bahamas Sales Associate, LLC v. Byers, 701 F.3d 1335, 1340
(11th Cir. 2012). The plain meaning of a forum selection clause’s language governs its
interpretation. Slater v. Energy Services Group Int’l, Inc., 634 F.3d 1326, 1330 (11th Cir. 2011).
A forum-selection clause stating applicability to “any case or controversy arising under or
in connection with this Agreement” should be interpreted as encompassing “all causes of action
arising directly or indirectly from the business relationship evidenced by the contract.” Stewart
Org., Inc. v. Ricoh Corp., 810 F.2d 1066, 1070 (11th Cir. 1987), aff’d, 487 U.S. 22 (1988). A
clause that states that all claims “shall” be brought in the specified forum is mandatory, not
permissive. Slater, 634 F.3d at 1330. Further, mandatory forum-selection clauses are
presumptively valid and enforceable. Id. at 1331.
The AUS T&Cs’ forum-selection clause provides for “exclusive jurisdiction” in New
South Wales “in the event of a dispute between [plaintiffs] and Royal Caribbean,” while the forum-
selection clause in the Ticket Contract requires that “all disputes and matters whatsoever arising
under, in connection with or incident to this agreement, passenger’s cruise, cruisetour, land tour or
transport” “shall be litigated” in the Southern District of Florida. Campos Decl. at 13, 175; Hall
Aff. at 18; Stewart, 810 F.2d at 1070. “Cruise” is defined in the Ticket Contract as “the specific

cruise covered by this Ticket Contract . . . and shall include . . . those periods when the Guest is
on land while the Vessel is in port.” Hall Aff. at 13.
While the language in each clause, on its face, appears to encompass tort claims, the Court
finds that the language in the Ticket Contract is more forceful, commanding, and leaves little room
for guesswork. It encompasses “all disputes and matters whatsoever,” not just “a dispute,” and
states that the disputes “shall be litigated” in this District. The language of the Ticket Contract’s
forum-selection clause clearly encompasses Plaintiffs’ tort claims against Defendant. Those claims
arise from a volcanic eruption that occurred while Plaintiffs were passengers on an RCCL Cruise,
during an RCCL-arranged shore excursion to White Island while the Ship was at port in Tauranga.

[ECF No. 1] ¶¶ 13, 14, 20, 28–34. Plaintiffs assert four claims of negligence and two claims of
loss of consortium. Plaintiffs’ claims, which arose during the subject cruise, unquestionably arise
“under, in connection with or incident to” both the Ticket Contract and the “cruise” as defined by
the Ticket Contract. Plaintiffs’ tort claims are therefore within the scope of the Ticket Contract’s
forum-selection clause.
iii. The Ticket Contract Expressly Supersedes Conflicting Contracts

Paragraph 1 of the Ticket Contract provides that in the event of a conflict of provisions,
the Ticket Contract is the superseding agreement: “this Agreement supersedes any other written
or oral representations or agreements relating to the subject matter of this Agreement . . . . In the
event of any conflict between such other brochure or website materials and this Ticket Contract,
this Ticket Contract shall prevail.” Hall Aff. at 12. Even if Defendant had provided sufficient
evidence that its websites also contained a link to the AUS T&Cs with a different forum-selection
clause, those provisions would be superseded pursuant to the plain language of the Ticket Contract.
iv. The Ticket Contract’s Forum-Selection Clause is Enforceable

Forum-selection clauses are presumptively enforceable contract terms. See Slater, 634
F.3d at 1331. “If the forum[-selection clause] was communicated to the resisting party, has
mandatory force and covers the claims and parties involved in the dispute, it is presumptively
enforceable.” Phillips v. Audio Active Ltd., 494 F.3d 378, 383 (2d Cir. 2007). A clause that meets
this standard enjoys a presumption of validity that “may only be overcome by a clear showing that
the forum selection clause is unreasonable under the circumstances.” Hartford Fire Ins. Co. v.
Novocargo USA Inc., 156 F. Supp. 2d 372, 375 (S.D.N.Y. 2001) (citing M/S Bremen v. Zapata
Off-Shore Co., 407 U.S. 1, 10 (1972)).
In this case, the forum-selection clause was certainly communicated to Defendant, the
drafter. And, as explained supra, the clause has mandatory force and covers Plaintiffs’ claims.

This case presents a situation in which Defendant, a large, multi-national corporation
headquartered in Miami, Florida, is trying to dismiss a lawsuit filed by United States citizens in
the very judicial district where Defendant is headquartered and compel them to bring suit on the
other side of the world. When faced with a similar case in which an international corporation
moved to dismiss a case on forum non conveniens grounds when it was being sued in the district
where it was headquartered, the Third Circuit denied the motion, stating:
This case is puzzling in that frequently the forum non conveniens
issue is raised by a defendant sued away from home who seeks to
convince the court that the balance of relevant factors should be
tipped against requiring it to defend far from his home
jurisdiction . . . . Here, in contrast, [the defendant], which is
headquartered in Wilmington, Delaware and is the largest employer
in that state, seeks to move the action against it to a forum more than
3,000 miles away. It is, as Alice said, “curiouser and curiouser.”

Lony v. E.I. Dupont de Nemours & Co., 935 F.2d 604, 608 (3d Cir. 1991) (citations omitted).
Moreover, Defendant seeks to dismiss this case despite the forum-selection clause in the Ticket
Contract that it drafted and placed on its Australian website in a link titled “Cruise Contract.” The
Ticket Contract’s forum-selection clause is presumptively enforceable.
In sum, the Ticket Contract’s forum-selection clause controls because there is insufficient
evidence to conclude that the AUS T&Cs could be found on Defendant’s website in October 2019.
In addition, the Ticket Contract’s forum-selection clause commands control of Plaintiffs’ tort
claims, the Ticket Contract supersedes any conflicting contract, and the Ticket Contract’s forum-
selection clause is presumptively valid.
C. The Suit is Properly Before the Court Pursuant to Forum Non Conveniens Analysis
Having determined that the Ticket Contract’s forum-selection clause controls and that
Plaintiff’s claims fall within the scope of the Ticket Contract’s forum-selection clause, the Court
now proceeds to the forum non conveniens analysis. See, e.g., Schrenkel, 2018 WL 5619358 at

*8–9. Forum non conveniens allows a court to decline jurisdiction over a case if there is a more
convenient forum for the case to be litigated. See, e.g., Esfeld v. Costa Crociere, S.P.A., 289 F.3d
1300, 1302 n.4 (11th Cir. 2002). Atlantic Marine’s “modified version” of the forum non
conveniens doctrine gives “controlling weight” to valid forum-selection clauses. Atl. Marine, 571
U.S. at 63. To overcome the presumption of enforceability, “the plaintiff bears the burden of
establishing that [dismissal] . . . is unwarranted.” Id. In evaluating this presumption, the court
must consider only public interest factors in determining if the plaintiff has met their burden, and
“the practical result is that forum-selection clauses should control except in unusual cases.” Id. at
63–64.
“As the United States Supreme Court has noted, the existence of a forum-selection clause

is essentially case dispositive in the forum non conveniens analysis.” McCoy v Sandals Resorts
Int’l, Ltd., No. 19-22462, 2019 WL 6130444, at *4 (S.D. Fla. Nov. 18, 2019) (citing Atl. Marine,
571 U.S. at 62); see also GDG Acquisitions, LLC, 749 F.3d at 1028 (“[A]n enforceable forum-
selection clause carries near-determinative weight” in the forum non conveniens analysis). Only
under extraordinary circumstances unrelated to the convenience of the parties should a motion to
dismiss based on forum non conveniens be denied when there is a valid forum-selection clause.
See Atl. Marine, 571 U.S. at 62.
Plaintiffs have met their burden of showing that dismissal is unwarranted by demonstrating
that the valid and enforceable forum-selection clause in the Ticket Contract applies. Because the
Ticket Contract’s forum-selection clause is enforceable and applies to the claims at issue, this suit
is properly before this Court and Defendant’s forum non conveniens motion fails.
Although the Court need not consider the public interest factors because Plaintiffs have
demonstrated that the Ticket Contract’s forum-selection clause governs, the Court finds that the
public interest favors venue in this District. Atl. Marine, 571 U.S. at 63–64. Public interest factors

include: (1) the administrative difficulties stemming from the court’s docket congestion; (2) the
interest in having localized controversies decided at home; (3) the interest in having the trial of a
diversity case in a forum that is familiar with the law that must govern the action; (4) the avoidance
of unnecessary problems of conflict of laws, or the application of foreign law; and (5) the
unfairness of burdening citizens in an unrelated forum with jury duty. Kolawole v. Sellers, 863
F.3d 1361, 1372 (11th Cir. 2017) (citing Piper Aircraft Co. v. Reyno, 454 U.S. 235, 241 n.6
(1981)).
Defendant claims that Florida has no interest in the dispute, which involves the eruption of
a volcano in New Zealand that injured Maryland citizens who were on a cruise that was based out
of Australia. [ECF No. 18] at 17. But Defendant’s argument is misplaced. First, Defendant

wrongly focuses on Florida alone. As the Eleventh Circuit has held, “the relevant forum for
purposes of the federal forum non conveniens analysis is the United States as a whole,” not a
particular state. Wilson v. Island Sease Invs., Ltd., 590 F.3d 1264, 1271 (11th Cir. 2009) (internal
quotation marks omitted). Defendant’s argument overlooks the significant interest of the United
States in the regulation of a company based in the United States that services many Americans.
“There is a strong federal interest in making sure that plaintiffs who are United States citizens
generally get to choose an American forum for bringing suit, rather than having their case relegated
to a foreign jurisdiction.” Esfeld v. Costa Crociere, S.P.A., 289 F.3d 1300, 1311 (11th Cir. 2002).
Plaintiffs’ Complaint alleges that Defendant, a company headquartered in the United States with
its principal place of business in the Southern District of Florida, failed to warn Plaintiffs of the
heightened danger of eruption of the volcano and its negligent selection of the White Island Tour
operator. [ECF No. 1] ¶¶ 73–119. And Defendant’s decisions regarding selection of the excursion
operator for White Island would have been made in Miami. See Gavin Decl. at 23.
Further, the Complaint has invoked admiralty jurisdiction. This District has considerable

experience in dealing with such cases. Importantly, the Ticket Contract specifies that any suit by
Plaintiffs must be brought in the Southern District of Florida. And the parties agree that “the public
interest is to enforce contracts.” [ECF No. 18] at 18; [ECF No. 24] at 18. Moreover, there are no
conflict of laws issues before the Court. Lastly, although there is a potential burden to this District
regarding jury service by its residents for a possibly lengthy and complex jury trial of this case,
such a consideration is greatly outweighed by the public interest in the regulation of the practices
of a company headquartered in this District. See, e.g., Exter Shipping, Ltd. v. Kilakos, 310 F. Supp.
2d 1301, 1326 (N.D. Ga. 2004) (in evaluating the public interest factors, “jury duty . . . ought not
to be imposed upon the people of a community which has no relation to the litigation.”). In sum,
the public interest factors weigh in favor of denying Defendant’s Motion to Dismiss.

CONCLUSION
Based on the foregoing, it is hereby ORDERED AND ADJUDGED as follows:
1. The Motion to Strike [ECF No. 33] is GRANTED. The Clerk of Court SHALL
STRIKE [ECF No. 26-1], “Declaration of Kathryn Jane Lock,” from the docket.
2. The Motion to Dismiss [ECF No. 18] is DENIED.
3. The Amended Motion to Stay [ECF No. 43] is DENIED AS MOOT because this
Order resolves the Motion to Dismiss. Nken v. Holder, 556 U.S. 418, 433 (2009) (a
stay is an “an exercise of judicial discretion”) (citation omitted).
4. The Motion to Stay [ECF No. 25] is DENIED AS MOOT because the Australian
proceedings have been terminated. See [ECF No. 42] 6.
5. Defendant SHALL file its responsive pleading within fourteen (14) days of the
entry of this Order. Fed. R. Civ. P. 12(a)(4)(A).

DONE AND ORDERED in Fort Lauderdale, Florida, this 22nd day of September, 2021.

Com A. RUIZ II
UNITED STATES DISTRICT JUDGE

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Source: Frix Law Library, https://www.frixlaw.com/law-library/cases/10119647. Public record. Not legal advice.